Focus on International Nonprofits for the October 23rd NPC Meeting

This Friday, October 23rd, TechSoup​’s NonProfit Commons in Second Life will feature Glenn Fajardo of TechSoup, who will discuss TechSoup’s international work with NGOs and cover the NGO donation program, work in civil society, and the validation program for any one that needs to validate international NGOs.

Glenn Fajardo works on international partnership and program design for TechSoup Global, a nonprofit social enterprise founded on the belief that technology can be a powerful enabler for greater social change. Glenn has helped NGOs get started with design thinking in places such as Maputo, Singapore, and Warsaw. In the past, Glenn has helped build a for-profit environmental social venture from the ground floor and helped foster use of technology by a local government to better connect residents to services and public decisions.

Glenn is the curator for TEDxPeacePlaza in the Japantown and Fillmore neighborhoods of San Francisco, participates in the teaching community of the Stanford, and has been a contributor to the Stanford Social Innovation Review. Formally trained in nuclear engineering sciences and public policy, Glenn is also a musician who plays electric bass in the rock band Path Not Found. In his free time, Glenn enjoys playing with food, especially in other people’s kitchens. 


Join us in Second Life!

Nonprofit Commons Weekly Meeting 

Friday, October 23rd, 8:30 AM PT / SLT

Plush Nonprofit Commons Amphitheater


AGENDA (all times below PT) 

  • 8:30 am Introductions
  • 8:40 am TechSoup Announcements
  • 8:50 am Mentors Central 
  • 9:00 am Featured Presentation – Glenn Fajardo (muzzygator in SL) 
  • 9:45 am Open Mic / Announcements 

The mission of the Nonprofit Commons in Second Life is to create a community for nonprofits to explore and learn about virtual worlds, foster connections, and discover the many ways in which nonprofits might utilize the unique environment of Second Life to achieve their missions.

Written by: Rhiannon Chatnoir

Using Data for Storytelling for the March 6th NonProfit Commons Meeting

This Friday, March 6th, TechSoup’s NonProfit Commons in Second Life will feature Nika Aleksejeva, from, and a discussion on how you can use data as a compelling way of telling social good stories. 


Nika is a passionate data storyteller currently working at, a popular data visualization service.  She is in charge of, the company’s non-profit arm which aims to enhance data literacy while bringing the power of data visualization to local communities worldwide. Nika comes from a journalism background – her work involved writing on business topics and making data-driven stories about energy, global economic trends and education. Seeing the future in digital journalism, she continues to work and share the knowledge that helps to develop new communication forms. 


Join us in Second Life!


Nonprofit Commons Weekly Meeting 

Friday, March 6th, 8:30 AM PT / SLT

Plush Nonprofit Commons Amphitheater


AGENDA (all times below PT) 

  • 8:30 am Introductions
  • 8:40 am TechSoup Announcements
  • 8:45 am Mentors Central 
  • 9:00 am Featured Presentation – Using Data for Storytelling 
  • 9:45 am Open Mic / Announcements 

The mission of the Nonprofit Commons in Second Life is to create a community for nonprofits to explore and learn about virtual worlds, foster connections, and discover the many ways in which nonprofits might utilize the unique environment of Second Life to achieve their missions.


photo by Intersection Consulting

Written by: Rhiannon Chatnoir

Securing Nonprofit Sponsors and Business Donations for the January 30th NonProfit Commons Meeting

This Friday, January 30th, TechSoup’s NonProfit Commons in Second Life will feature Lisa Maqsud (Hope4Satobs Resident in Second Life) presenting on how nonprofits and groups can get donated goods and services from both real world businesses, and creators within Second Life. This will include discussing the different parts of a sponsor letter and why each plays an important part in securing donations. 


Lisa Maqsud is the Founder & Chair of the nonprofit charity HOPE 4 SATOBS, Inc., and has been active with nonprofit organizations since college. She has a Master’s Degree in the Management of Nonprofit Organizations from Case Western Reserve University. Prior to getting sick, she was the Associate Regional Director for Habitat For Humanity International, Midwest Division where she was in charge of helping new Habitat organizations set up and perform bi-annual reviews and trainings for existing Habitat organizations.  As part of this, she also was a professional trainer in the areas of board development, leadership, time management, conflict management, effective meetings and team building. Prior to this, she worked as the Volunteer Coordinator for the Cleveland Foodbank where she was in charge of managing over 5,000 volunteers seen each year there. For the last five years she has developed HOPE 4 SATOBS from a small group in Second Life into a full 501c3 charitable organization. She loves working with her charity as well as working with other groups in Second Life who are doing charitable work. Lisa believes in working together instead of competing to bring about more awareness and for the good of all people.


Join us in Second Life!


Nonprofit Commons Weekly Meeting 

Friday, January 30th, 8:30 AM PT / SLT

Plush Nonprofit Commons Amphitheater


AGENDA (all times below PT) 

  • 8:30 am Introductions
  • 8:40 am TechSoup Announcements
  • 8:45 am Mentors Central – Continuing with Pinterest, Zinnia Zauber
  • 9:00 am Featured Presentation – Lisa Maqsud (Hope4Satobs Resident in Second Life)
  • 9:45 am Open Mic / Announcements 

The mission of the Nonprofit Commons in Second Life is to create a community for nonprofits to explore and learn about virtual worlds, foster connections, and discover the many ways in which nonprofits might utilize the unique environment of Second Life to achieve their missions.

Written by: Rhiannon Chatnoir

Transcript of the December 14th NPC Meeting Featuring: Lori Sheppard (Skylar Smythe)

[08:36] Rhiannon Chatnoir: Welcome everyone to this week’s Nonprofit Commons Weekly Meeting!

[08:37] Rhiannon Chatnoir: The Nonprofit Commons in Second Life is sponsored by TechSoup Global and is a program of the TechSoup Global Community & Social Media team.


[08:37] Rhiannon Chatnoir: Today’s Agenda:

 – 8:30 am Introductions

 – 8:40 am TechSoup Announcements

 – 8:45 am Mentor’s Central 

 – 8:55 am Main Speaker: Lori Sheppard (Skylar Smythe in SL): “Creative Social Strategy for Non-Profit Organizations”

 – 9:30 am Open Mic / Announcements


[08:37] Rhiannon Chatnoir: First a few links to start off the meeting.

[08:37] Rhiannon Chatnoir: Here are the many ways to can get involved with the Nonprofit Commons in Second Life:


 – Nonprofit Commons Blog:

 – Wiki:

 – Twitter:

 – Facebook:

 – Google Group:

 – Google Calendar:



About TechSoup the sponsors of the Nonprofit Commons:








[08:38] Rhiannon Chatnoir: Morning all! Happy Friday and let’s start off with Introductions!

[08:38] Buffy Beale: Buffy Bye, Bridges for Women, Victoria BC Canada, @bridges4women

[08:38] HB Eternal: Harold W Becker, The Love Foundation, Florida, @lovefoundation

[08:38] Rhiannon Chatnoir: Please state your real name, location, org, and the ways we can find you online.

[08:38] JT Christos: John Goltz, The Love Foundation, Florida,, @lovefoundation

[08:38] HB Eternal: LOL Buffy

[08:38] Zinnia Zauber: Renne Emiko Brock-Richmond, Sequim Humanities and Arts Alliance, Sequim, Olympic Peninsula, Washington. @renneemiko

[08:38] Dancers Yao: Kara Bennett, Elder Voices, Inc. Los Angeles, CA Health Care and Human Rights

[08:38] Loren Alunaia (reeveskd): Keith Reeves, distanSLab Educational Technology Resource Center, Washington, D.C.

[08:38] Sarvana Haalan: Sally S. Cherry, Baltimore, MD,, Email:

[08:38] Gentle Heron: Virtual Ability, Inc.

[08:38] Buffy Beale: hehe HB we both jumped in too soon

[08:38] Andy Evans: Andy Mallon, First Opinions Panel in SL…- Chief Bottle-Washer, Social Research Foundation, New York, NY

[08:38] Chad Mikado: Chad

[08:39] Glitteractica Cookie: Susan Tenby, Online Community and Social Media Director, TechSoup, SF CA USA @suzboop @techsoup

[08:39] Ozma Malibu: Sandra Andrews, Floaters Org and now Floaters @ The Millett House Gallery, tech outreach in AZ, Mexico and On the Road, @ozma

[08:39] Rhiannon Chatnoir is Joyce Bettencourt, Boston MA area, Online Community Manager of NonProfit Commons in Second Life,,

[08:39] bulaklak: Michael DeLong, TechSoup Global, San Francisco, CA, USA @MichaelDeLongSF @TechSoup

[08:39] JoJa Dhara: JoJa Dhara, Holland, @jojadhara

[08:39] Chayenn: Monique Richert, Protect Yourself 1, Inc.,, @PY1US

[08:39] alebez: Ale Bezdikian, Online Community Coordinator, TechSoup Global, SF, CA – @TechSoup, @alebez

[08:39] Skylar Smythe: Skylar Smythe, Freelance Social Media CRM and Writer | @skylar_smythe

[08:39] Ethelred Weatherwax: Dave Dexter, Neenah Historical Society, Wisconsin USA

[08:39] CarynTopia Silvercloud: Caryn Heilman, Topia Arts Center, in the Berkshires of NW, MA

[08:39] AnnaMina Alter: AnnaMina Alter, Digital Navigator

[08:40] Gentle Heron likes AnnaMina’s title.

[08:40] AnnaMina Alter: smiles

[08:41] Rhiannon Chatnoir: any more introductions?

[08:41] Rhiannon Chatnoir: OK





[08:41] Rhiannon Chatnoir: Let’s move on to TechSoup Announcements!

[08:42] bulaklak: Hello, people! So excited to be here today. I love today’s topic – social media. Very near and dear to my heart.

[08:42] bulaklak: First just a little ‘housekeeping’ as they say. We will be around next week, but then TechSoup will be closed from December 24 – January 1. So no NPC meeting on the 28th. And next week I’ll have some more info on what this means for requesting donation for your org during that time.

[08:43] bulaklak: Next, I want to make sure to get in another plug — are you tired of them yet? — for the Microsoft Windows 8 Apps for Social Good contest. Remember there are three cash prizes totaling $40k at stake. We’ve already started to see some excellent submissions rolling in. Check them out and read all the contest details here:

[08:43] bulaklak: And if you’re curious about what makes for an excellent submission to this contest, Susan Chavez, whom you may remember from her visit here last spring to talk about the Facebook time line changes, wrote this nifty blog with loads of good information about what the judges will be looking for:

[08:43] Sarvana Haalan: woot!!

[08:43] bulaklak: Speaking of our blog — as well as the NetSquared blog, TechSoup for Libraries, and the TechSoup Global blog — don’t forget that you can subscribe by RSS and never miss an update:

[08:44] bulaklak: Last, I just want to let you all know that we are revamping our weekly newsletter By the Cup a little bit, and will be featuring more community-driven content. So, just as for the Local Impact Map, I want you all to think of great stories you might want us to feature. This will be a little less formal than the LIM, so have a little fun with it, too. More on that later, but just wanted to get you all thinking about stuff we could surface.

[08:44] bulaklak: And that’s all I’ve got for today!

[08:44] Rhiannon Chatnoir: Thanks Bulaklak!

[08:45] Rhiannon Chatnoir: do we have anyone for Mentor’s Central today?

[08:46] Zinnia Zauber: We have Sar today!

[08:46] Buffy Beale: cheers for Bulaklak!

[08:46] Rhiannon Chatnoir: great!





[08:46] Rhiannon Chatnoir: Then let’s move to Mentors Central & welcome Sarvana up!

[08:46] Buffy Beale: wooot Sar!

[08:47] Rhiannon Chatnoir: and if you joined us late, feel free to introduce yourselves still

[08:47] Sarvana Haalan: just rezzed back in

[08:47] Will Burns (aeonix.aeon): Aeonix Aeon | Will Burns – Vice Chair for IEEE Virtual World Standard Group P1828

[08:47] CarmenLittleFawn: GM Sar, Lorna Hawkins, Drive By Agony, (Keeping Kids Safe), California

[08:47] Sarvana Haalan: seats are not rezzed yet 🙁

[08:48] Buffy Beale: welcome to the new folks 🙂

[08:48] Zinnia Zauber: No worries, you can be outstanding! Instead of sitting.

[08:48] Sarvana Haalan: can you see me

[08:48] Zinnia Zauber: Yes!

[08:48] alebez: looking good, sar

[08:48] Orange Planer begins hearing the rock opera “Tommy” in his head.

[08:49] Sarvana Haalan: ok… I will start while I rez 🙂

[08:49] Sarvana Haalan: As gadget loving ava, I am always checking out new gadgets and links. I am currently testing… the Lumiya Viewer

[08:49] Mia (praxislady.witt) grabs headphones off Orange, hmm

[08:49] Rhiannon Chatnoir: we can see you – so all good on our end and thanks Sar

[08:49] Sarvana Haalan: lagging

[08:50] Sarvana Haalan: A little about… About Lumiya

Lumiya Viewer is a Second Life grid client for Android phones and tablets. It is recognized as a Third Party Viewer by Second Life. Lumiya runs entirely on the phone without requiring you to use special in-world objects or external services.

[08:52] CarmenLittleFawn: aww she crashed

[08:52] Zinnia Zauber: aww

[08:52] Zinnia Zauber: Well, we wanted to do discuss different phone apps and this was a start.

[08:52] Rhiannon Chatnoir: 🙁

[08:52] Orange Planer: hey, I can throw in an informational tid-bit while she relogs.

[08:52] Rhiannon Chatnoir: sure

[08:53] CarmenLittleFawn: 🙂

[08:53] Brena Benoir: Brenda Bryan, Preferred Family Healthcare, Kirksville, MIssouri,, @brenabenoir

[08:53] Rhiannon Chatnoir: we have had a few crashes in SL today it seems

[08:53] Zinnia Zauber: info nugget away Orange

[08:53] Mia (praxislady.witt) giggles

[08:53] Rhiannon Chatnoir: we can give a minute and if she can’t make it back in.. we can swap things around

[08:54] Orange Planer: A security company recently did a manual inventory of android apps on Google’s site that use SSL, which is what http”s” means. SSL is the security layer used to encrypt your data between your computer and the website in question. 41 of the 100 apps they found that use SSL had weak implementations and are unsecure.

[08:54] Orange Planer: So, the next time you’re looking for a cool Google app…

[08:54] Orange Planer: think twice.

[08:55] CarmenLittleFawn: I heard this the other day Orange

[08:55] Orange Planer: Technology is awesome: but technology used blindly is not awesome.

[08:55] Mia (praxislady.witt) nods head at Orange

[08:55] Gentle Heron: That is a great saying, Orange.

[08:55] Rhiannon Chatnoir: btw Sarvana is trying to log in.. she pasted me her text though into skype in case not

[08:56] Rhiannon Chatnoir: Why don’t we move to our Main speaker and then we can have Sarvana pick back up before Open Mic if she is back 🙂

[08:56] Shirley Márquez Dúlcey (shirley.marquez): Hi everyone… I’m Shirley (in both worlds), I was a track leader at SLCC 2010 and 2011, right now I’m figuring out what is next in my life

[08:56] Loren Alunaia (reeveskd): Lumiya is a handy Android app for mobile use, but even minor connectivity interruptions can pull the avvie off the grid. Handy for quick conversations and check ins, though! I use it regularly. 🙂

[08:56] Orange Planer: More info:

[08:57] Rhiannon Chatnoir: but I do love the talk on apps.. really dovetails with TechSoups app challenge – do you have the contest link handy Bulaklak?

[08:57] AnnaMina Alter: ty Orange

[08:57] Rhiannon Chatnoir: and yes, thank you Orange

[08:57] Orange Planer: Moral of the story: “Do you have antivirus protection on your android phone?”

[08:58] Zinnia Zauber: Great Orange

[08:58] CarmenLittleFawn: very good info

[08:58] Orange Planer: Welcome back, Sarvana.

[08:58] CarmenLittleFawn: wb Sar

[08:58] Skylar Smythe: wb Sarvana.

[08:58] Rhiannon Chatnoir: oh – she is back!

[08:58] Tori Landau: Yay, wb Sarvana

[08:59] Rhiannon Chatnoir: am sure the world is probably rezzing around her

[09:00] Rhiannon Chatnoir: OK – well still a good idea then to invite up our main speaker





[09:00] Rhiannon Chatnoir: Let’s welcome Lori Sheppard (Skylar Smythe in SL), who will speaking to us about the importance of content, appropriate social channels and multimedia tools to create qualitative interaction with your community online. She will also answer questions regarding outsourcing and social media best practices.

[09:00] Rhiannon Chatnoir: First a bit about our speaker…

[09:00] Rhiannon Chatnoir: Bio: Lori Sheppard (Skylar Smythe) is a freelance marketing professional from Toronto, Ontario Canada. Actively engaged in online communities since 1995, she provides social media management and onboarding to organizations in the UK, Canada and the United States and is a Senior Writer for, Canada’s largest network of business bloggers and brand ambassadors. 

[09:01] Rhiannon Chatnoir: Lori – Please come up and grab a seat in front!

[09:01] Zinnia Zauber: Rah Skylar!

[09:01] Mia (praxislady.witt) claps for Lori

[09:01] Skylar Smythe: haha managed to sit without falling… woot!

[09:01] Gentle Heron applauds for Skylar

[09:01] Buffy Beale: Cheering!!!

[09:01] Skylar Smythe: Thanks very much Joyce, and thank you for inviting me to talk with everyone today. It’s a great pleasure to be here leading the discussion on social media for the Non Profit Commons.

[09:02] Skylar Smythe: Good morning everyone. Welcome to what I hope is a less like a lecture and more like an idea sharing opportunity. For those of you that use Twitter I would like to encourage you to follow along in the Non Profit Commons feed @NPSL. For this presentation we are going to be using the hashtag #NPCSocial.

[09:02] Glitteractica Cookie: we are happy to have yo uhere

[09:02] Skylar Smythe: Thank you Glitter!

[09:02] Skylar Smythe: I’m going to be posting some questions to engage everyone in discussion on Twitter, and I will be responding to questions there after we are done. If you know someone who was unable to attend, be sure to give them the hashtag so they can review later if they’d like.

[09:02] Glitteractica Cookie: i don’t think we’ve ever had a live tweeting backchannel for an NPC presentation. Good idea

[09:03] Rhiannon Chatnoir: yes

[09:03] Skylar Smythe: So let’s begin.

I’d like to start by taking a poll of our non-profit agencies to determine who is using social media within their organization. If you are, type YES in the general chat so we can see.

[09:03] CarynTopia Silvercloud: yes

[09:03] Rhiannon Chatnoir is

[09:03] CarmenLittleFawn: yes

[09:03] Skylar Smythe: Yes.

[09:03] Coughran Mayo: Para Espanol, 2

[09:04] Dancers Yao: yes

[09:04] Buffy Beale: yes

[09:04] Skylar Smythe: Okay great. To get a sense of how long you have been using social media professionally, please tell us the year that you set up your social media channels by typing the year into general chat.

[09:04] Jen (jenelle.levenque): YES

[09:04] Jen (jenelle.levenque): 2011

[09:04] Skylar Smythe: 2006

[09:05] Buffy Beale: 2009

[09:05] CarmenLittleFawn: I think 2005

[09:05] Jen (jenelle.levenque): Unless you count SL

[09:05] CarmenLittleFawn: wb Sar

[09:05] Rhiannon Chatnoir: if I think back to media to forums 1995, if I think back to media and social sites 2005

[09:05] Tori Landau: 2009

[09:05] Dancers Yao: 2007

[09:05] CarynTopia Silvercloud: 2007

[09:05] Mia (praxislady.witt): 2006

[09:06] Will Burns (aeonix.aeon): I decline to say on account it would reveal my age, and it’s impolite to ask an avatar their age. Unless you’re in the Amsterdam sim.

[09:06] Buffy Beale: lol Will

[09:06] JoJa Dhara: 2007

[09:06] CarmenLittleFawn: giggles

[09:06] Skylar Smythe: That’s wonderful. So we know that non-profits are engaging on social media channels almost unilaterally. But what we are going to take a look at is HOW well you are engaging and what you might do differently.

[09:06] Skylar Smythe chuckles at Will

[09:06] Orange Planer: Eh, I don’t care. I started using chat rooms in 1985.

[09:06] Rhiannon Chatnoir: or in an AOL forum.. though that sates an avatar too

[09:06] jacmacaire Humby: Hi everyone.. sorry to be in late.; A lot of problem to connect today in SL from France..

[09:06] Mia (praxislady.witt): @Will, we won’t tell (crossing fingers)

[09:07] Will Burns (aeonix.aeon): Depends on what you define as social media.

[09:07] Buffy Beale: good point Will

[09:07] Will Burns (aeonix.aeon): Modern incarnations?

[09:07] Orange Planer: If I’m being social, it must be media!

[09:07] Will Burns (aeonix.aeon): Or the original precursors

[09:07] Skylar Smythe: For this discussion, I mean formal communication platform on Twitter, G+, Facebook etc. Not specific to online communities like SL or GeoCities, mIRC et al.

[09:07] Shirley Márquez Dúlcey (shirley.marquez): Compuserve and AOL forums were certainly precursors of modern social media

[09:08] Mia (praxislady.witt): yes, good question Will, I would side with Orange at 1985

[09:08] Will Burns (aeonix.aeon): Modern Social Media. gotcha

[09:08] Rhiannon Chatnoir: nod – anyone who was using online forums and MUDs / MOOs is direct precursor to varied social channels of today

[09:08] Shirley Márquez Dúlcey (shirley.marquez): and Usenet

[09:08] Will Burns (aeonix.aeon): forums, BBS systems, etc

[09:08] Skylar Smythe: Most virtual world users are enterprise users of online communities dating back to the late 1980’s and early 90’s

[09:09] JoJa Dhara: when internet started

[09:09] Glitteractica Cookie: i was on bbs in early 90s

[09:09] Skylar Smythe: I want to share my rockstar moment with you.

[09:09] Skylar Smythe: When I was in New York city in May, I attended the Mayo Clinic’s conference “Connecting Healthcare and Social Media” at the Roosevelt Hospital. I was there with my host, a Second Life non-profit called Southern Tier HealthLink (NY HealthScape). I have been working with NY HealthScape and assisting their Executive Director Christina Galanis for three years now using virtual worlds, machinima and social media to expand their scope of communication and educate on the benefits of electronic health information exchange.

[09:09] Will Burns (aeonix.aeon): oh the sweet sound of the dial-up modem… I remember it fondly with bleeding ears.

[09:09] Skylar Smythe: The first night when we were in New York, I had my rock star moment. I sat beside this really cool guy who was even more passionate about social media than I was. He made the big mistake of asking me if I had any ideas HOW non-profits and health care institutions could use social media. I talked his ear off that night at Rosa’s Mexicana in Manhattan, and after I was done giving him about a million different ways non profits could integrate social into their marketing, Christina let me know I had been talking to Lee Aase, who as you know is the director and head hauncho of social media for the Mayo Clinic.

[09:09] Rhiannon Chatnoir nods to Will

[09:10] Skylar Smythe: I think I almost choked on my churro. (heh heh)

[09:10] Loren Alunaia (reeveskd): LOL

[09:10] Loren Alunaia (reeveskd) laughs!

[09:10] Buffy Beale: lol

[09:10] Will Burns (aeonix.aeon): oh nu!

[09:10] Sarvana Haalan: smiles

[09:10] Skylar Smythe: I have worked with the Ontario College of Pharmacists since 2005 and was responsible for setting up and outlining best practice for their member feed on Twitter. Like most non-profits, they understand that there is the potential to engage qualitatively both within the profession as well as externally to the public and media.

[09:11] Skylar Smythe: The College is going through what most non-profits in Canada and the United States are experiencing at this exact moment. The realization that they SHOULD be social but a fear that they may not do it “the right way”. Other institutions I have talked to are frustrated because they don’t know how to approach social engagement, and are not seeing any quantitative results from their investment in social media communication.

[09:11] Skylar Smythe: Is that true for your organization?

[09:12] Buffy Beale: somewhat yes

[09:12] CarmenLittleFawn: yes

[09:12] JoJa Dhara: yep

[09:12] Mia (praxislady.witt): yes

[09:12] Gentle Heron: We polled our community members. They pretty much don’t use social media. So we aren’t going there at this time.

[09:12] Shirley Márquez Dúlcey (shirley.marquez): Quantitative results are always a challenge unless you do direct selling or solicitation

[09:13] Skylar Smythe: That is a good point Gentle. Social is not a perfect fit for every niche but some engagement is still expected by your audience and community. It varies depending on the sector.

[09:13] Sarvana Haalan: many orgs do not want to wait for the “engagement”… they want instant results or they stop support th eongoing effort

[09:13] Ozma Malibu: (Regardless, without social media we don’t reach our audience. It’s how we communicate.)

[09:13] Skylar Smythe: You are right Sarvana 🙂 That is the challenge for CRMs such as myself to show that ROI.

[09:13] Will Burns (aeonix.aeon): Suppose you ask them if they’re that nervous about attending a cocktail party. If not, tell them that’s how to approach it.

[09:14] Sarvana Haalan: *supporting the ongoing effort

[09:14] Coughran Mayo: so “pre-loading” helps, Will?

[09:14] Skylar Smythe: Let’s take a look at a great infographic I found called “How Non-Profits Relied on Social Media in 2012”. It was published two days ago on Mashable and I really recommend sharing this link with others because it has some amazing stats.

[09:14] Skylar Smythe: Fact: 98% of non-profits are on Facebook. #NPCSocial @NPSL

[09:14] CarmenLittleFawn: ty

[09:14] Sarvana Haalan: awesome

[09:15] Skylar Smythe: Fact: 68% of individuals will investigate a non-profit their friend shares or discusses the organization through a social channel. #NPCSocial @NPSL

[09:15] Skylar Smythe: Fact: Fundraising that is integrated with Twitter yields almost ten times more revenue than other types of campaigns. #NPCSocial @NPSL

[09:15] Skylar Smythe: .

[09:15] Skylar Smythe: Fact: #GivingTuesday is a non-profit movement on Twitter designed organize requests for support #NPCSocial @NPSL

[09:15] Will Burns (aeonix.aeon): I mean – It’s not a passive communication of push, it’s actual engagement dictated by the whims of the crowd and what they feel is important to share. Just be the conversation instead of trying to dictate it.

[09:15] Will Burns (aeonix.aeon): which is why Lori is awesome at it

[09:16] Skylar Smythe: Exactly Will! I’m going to get more into the importance of two way conversations in social.

[09:16] Skylar Smythe: The real gem in this infographic is the “how”. When non-profits who are experiencing a lot of success using social media were asked how they were achieving their communication goals and harnessing the power of social, they gave three top reasons.

[09:16] Skylar Smythe: 1. Coming up with a detailed social media strategy

2. Having Executive Management make social media a priority

3. Dedicating a current or new (personnel) position for social media

[09:16] Skylar Smythe: .

[09:16] Skylar Smythe: .

[09:16] Skylar Smythe: A few things to think about as you are developing your strategic plan for the new year. If you want to see some tangible results from your social media engagement, you have to not only put organizational effort into it but you have to formally integrate it into your overall marketing and communication plan.

[09:17] Skylar Smythe: .

[09:17] Skylar Smythe: Q1: What do you think are some of the administrative challenges to formalizing social media strategy for non-profits? #NPCSocial @NPSL

[09:18] Skylar Smythe: Even with these encouraging statistics, we know that social media is still being under utilized in social, health and educational sectors. It’s not working as hard as it could for most of the organizations that use it. Frequently I see non-profits who have disproportionately high expectations of their social media efforts without putting in the necessary attention and effort to making their online sharing engaging.

[09:18] AnnaMina Alter: Lack of admin buyin

[09:18] Orange Planer: 1) Who does it? 2) What are they communicating? 3) Which platforms would be most effective? 4) Deciding it’s relevant to the business.

[09:19] Gentle Heron: finding the TIME!

[09:19] Jen (jenelle.levenque): Amen Gentle

[09:19] Skylar Smythe: Very good point AnnaMina. Bang on there. Care to elaborate?

[09:19] Chad Mikado: keeping up with it

[09:19] Orange Planer: Skylar – I’d like to comment on that, too.

[09:19] Skylar Smythe: Please do.

[09:20] Orange Planer: “Lack of admin buyin“: “We aren’t doing it because the administration didn’t buy in to it.”

[09:20] Orange Planer: That’s a copout comment:

[09:20] Orange Planer: The administration decided it wasn’t relevant.

[09:20] Skylar Smythe: Not always.

[09:20] Orange Planer: the point is to look at why the adminsitration didn’t agree.

[09:20] AnnaMina Alter: In our setting admins are fully occupied and not SM literate themselves… their world does not yet include that element

[09:20] AnnaMina Alter: Time / staffing issues

[09:20] Skylar Smythe: My experience is that high level decision makers frequently are less socially educated on communicating using these new channels. So they don’t see the value in it because they don’t understand it.

[09:21] Orange Planer: That’s not “buy in.” That’s “I am too busy.”

[09:21] Skylar Smythe nods at AnnaMina

[09:21] Orange Planer: Saying “someone doesn’t buy in” is a blame thing. it doesn’t look at the reason why someone isn’t doing what one wants.

[09:21] Orange Planer: I never use that phrase for that reason.

[09:22] Skylar Smythe: When I approach non-profits and executives, the first thing we hurdle is the value proposition. Once they understand what is to be gained from it, they jump on board pretty fast. Often it just takes some translation and “proof” of it working successfully in the sector for other organizations.

[09:22] Jen (jenelle.levenque): “buy in” is a symptom not a cause

[09:22] Buffy Beale: It adds more workload on already overworked staff so it’s been a lower priority

[09:22] Skylar Smythe: Often social can be easily added to a communication designate.

[09:22] Orange Planer: in my company’s case, the vast majority of the target audience doesn’t use computers

[09:22] Skylar Smythe: Or affordably outsourced (shameless plug)

[09:23] Buffy Beale: grins

[09:23] Skylar Smythe

[09:23] Loren Alunaia (reeveskd): ( Nicely played, SS. 😉 Stone cold killer! )

[09:23] Skylar Smythe: Outsourcing is (while we mention it) a great way for SMEs to get professional social account management.

[09:23] Skylar Smythe: And it is an option many explore. You’ll have to take my word on that 😉

[09:24] Skylar Smythe: Q2: How many hours per week does your non-profit organization spend communicating on Facebook, Twitter or other social networks? #NPCSocial @NPSL

[09:25] Will Burns (aeonix.aeon): There is always an army of kittens with tineh netbooks willing to post cat pictures on Facebook for you

[09:25] Skylar Smythe: I spend 4 hours per week (for example) managing the Twitter stream for @nyhealthscape

[09:25] CarmenLittleFawn: not enough these days about three hours

[09:25] CarynTopia Silvercloud: 2

[09:26] Buffy Beale: 3

[09:26] CarynTopia Silvercloud: I had a lot of trouble with Google + and primarily use Facebook

[09:27] Skylar Smythe: Facebook and Twitter are the top channels for most businesses.

[09:27] Skylar Smythe: Augmented by other social feeds including Instagram and Linkedin

[09:27] Skylar Smythe: .

[09:27] Skylar Smythe: Q3: How would you rate your current satisfaction with your organizations overall social engagement? #NPCSocial @NPSL

[09:28] CarmenLittleFawn: low satisfaction

[09:28] Jen (jenelle.levenque): On a 1 to 10 I’d say 2

[09:28] Mia (praxislady.witt): Facebook is questionable these days due to security issues and excessive ads, hmmm

[09:28] CarmenLittleFawn: true

[09:28] Skylar Smythe: Do you find you are talking and few people are listening?

[09:28] Skylar Smythe: or reacting?

[09:28] CarynTopia Silvercloud: less costy than direct mail and as a result more valuable in climate of uncertain fundraising

[09:28] CarmenLittleFawn: wb Rhi

[09:28] Skylar Smythe: WB Joyce xo

[09:29] Loren Alunaia (reeveskd): For those of us working in education there’s also a stigma with Facebook that makes it challenging. Not to say we shouldn’t use it – huge user base – but there are some concerns there.

[09:29] Rhiannon Chatnoir: thanks and crashed all – sorry

[09:29] Shirley Márquez Dúlcey (shirley.marquez): It’s in the nature of communication from organizations that a lot of it is one way…

[09:29] Shirley Márquez Dúlcey (shirley.marquez): people are listening but feel that they don’t have anything useful to add to the conversation so they stay quiet

[09:29] Skylar Smythe: There are always concerns regarding best practice. And they are legitimate. Each agency will formulate their own guidelines.

[09:30] Skylar Smythe: You are 100% right Shirley. Don’t base the success of your engagement on reactions alone. Many people like to read, and learn but may not respond.

[09:30] Skylar Smythe: Sharing of information is valuable to create the centrifugal viral effect. That’s always the hope for some of your content is that it “catches fire” that way and creates awareness for your organization.

[09:31] Skylar Smythe: .

[09:31] Skylar Smythe: .

[09:31] Skylar Smythe: Like most organizations you probably realize that your social engagement is more broadcast in nature. If you are posting links of information in your Twitter feed or interesting industry articles in Facebook, you are simply broadcasting. You are not engaging with your audience. And frankly if your audience wanted to find those links themselves they could.

[09:31] Mia (praxislady.witt): sometimes lurking is a sport, yet benefit from data shared?

[09:32] Skylar Smythe: You got it Praxis. I’ve seen data that suggests 60%+ are intuitive lurkers.

[09:32] Gentle Heron: That is a good point, PraxisLady.

[09:32] CarmenLittleFawn: nods

[09:32] Second Life: Items successfully shared.

[09:32] Skylar Smythe: Here is what is critical to remember.

[09:32] Skylar Smythe: Don’t be a one way social conversation! Non-profits can engage qualitatively by responding to questions, providing clinical or educational informatics and still keep it real by being conversational in their social feeds.

[09:32] Mia (praxislady.witt): 🙂

[09:32] Shirley Márquez Dúlcey (shirley.marquez): it can be useful to check how often your posts are being retweeted or shared on Facebook… though if they’re really specific to your organization you may not see much of that

[09:33] Loren Alunaia (reeveskd) must politely excuse himself, as his enthusiasm for this topic is outpacing his laptop battery; Cheers, friends! Great topic, will follow in backchannel!

[09:33] Skylar Smythe: Thank you for joining us!

[09:33] CarmenLittleFawn: tc Loren

[09:33] Skylar Smythe: Metrics are useful but they are only part of the sum of your ROI for social media engagement.

[09:33] Orange Planer: That’s true, Skylar. If yo ubecome a one-way conversation, people will tune you out.

[09:34] Orange Planer: “They aren’t talking to me, so they aren’t important.”

[09:34] Skylar Smythe: Exactly!

[09:34] Glitteractica Cookie: Is there an easy automated way to see how things are re-shared that you are aware of? What tool do you use to track this stuff across your networks?

[09:34] Mia (praxislady.witt): agree, Orange

[09:34] Skylar Smythe: I apologize I do not have the link, but recently wrote on a piece where it revealed that 80% of major brands do not even take the time to respond to questions, comments or discussions on their social feeds.

[09:34] Skylar Smythe: What kind of impression does that make?

[09:35] Glitteractica Cookie: i am always incredulous when I tweet to a company and they don’t respond

[09:35] Orange Planer: You mean like the sub shop I complained to on their facebook page when their delivery food stank?

[09:36] CarmenLittleFawn: this is true skylar and it makes you wonder are they reading any of the info or just using it for marketing

[09:36] Skylar Smythe: I am offended when they don’t respond to me. And I often let them know 😉

[09:36] Skylar Smythe: In your social you have a responsibility to engage in a two way conversation with your audience that acknowledges their attention and their feedback.

[09:36] Ethelred Weatherwax: And do they respond when you let them know?

[09:36] Skylar Smythe: Yep 🙂

[09:36] Rhiannon Chatnoir: well that poses the question, specially if you do make the jump for your business/org into social media.. that it shouldn’t be something passive, you have to engage with those that reach out if you can. Even a negative response can be turned around

[09:36] Orange Planer: Yeah, I called them. They put a comment into my record stating “talk with manager.”

[09:38] Skylar Smythe: Social media strategy and content planning is part of your communication mix. It requires a formal action plan and thoughtfulness toward your target audience, consistency of posting (frequency) and a touch of “human” always in your conversation.

[09:38] Skylar Smythe: .

[09:38] Skylar Smythe: So how do we do it better?

[09:38] Skylar Smythe: .

[09:38] Dancers Yao: For health care, we’ve found that because medical insurance in the US doesn’t often cover things like telehealth, it is hard to use social media to suggest possible places to find health care that is online, eg people who are homebound.

[09:39] Gentle Heron nods to Dancers.

[09:39] CarmenLittleFawn: mmmhmmm

[09:39] Skylar Smythe: You can provide links and ask your audience to provide feedback on the relevancy or usefulness of those links… to create conversation.

[09:39] Gentle Heron: I think that’s what Skylar means by “thoughtfulness toward your target audience.”

[09:39] CarmenLittleFawn: like that sky

[09:39] Skylar Smythe: I want to provide a few tips before we wrap up for you to consider.

[09:39] Skylar Smythe: 1. Focus efforts to grow audience on Twitter first. It is the easiest social network to develop a solid follower base. Include your Facebook and other social channel links weekly in your Twitter feed, and invite your followers to join you there.

[09:40] Skylar Smythe: .

[09:40] Skylar Smythe: .

[09:40] Skylar Smythe: 2. Develop a hashtag [#] in Twitter that is unique to your organization and use it consistently with your communication campaigns or topic matter to build following.

[09:40] Skylar Smythe: .

[09:40] Skylar Smythe: .

[09:40] Skylar Smythe: 3. Host weekly Twitter parties that allow your organization to communicate within the profession and with the people it serves. By allowing your followers that direct conversational access, you build community around your social presence. Click here to learn more about hosting a Twitter party:

[09:41] Skylar Smythe: .

[09:41] Skylar Smythe: .

[09:41] Skylar Smythe: 4. Shake up your communication mix! Don’t rely on text based engagement, blog posts or articles alone. Use multimedia such as music, video and interactive presentations in SlideShare or Prezi that can be imbedded in your content for interactive sharing. Be the opposite of boring and put some effort into making your sharing personable and fun.

[09:41] Skylar Smythe: .

[09:41] Skylar Smythe: .

[09:41] Rhiannon Chatnoir: Glitteractica posed this question earlier, what are your favorite tools to measure and interact with your social media outreach

[09:41] Skylar Smythe: 5. Get your staff involved! Keep the ‘social’ in your social media. If you are having a major event, utilize your internal staff to promote the event in their own social channels using an appropriate #hashtag. Ask for positive contributions from staff members about the day-to-day things that make your organization exceptional or “moments” and have them post to Facebook.

[09:42] Skylar Smythe: .]

[09:42] Skylar Smythe: .

[09:42] Skylar Smythe: Sorry between windows 😉

[09:42] Skylar Smythe: I use Hootsuite reporting to gather metrics for my clients on a monthly basis Glitter.

[09:43] Skylar Smythe: I can tell how many impressions or clicks each link has received for them, as well as evaluate monthly growth of their audience, retweets, shares and other statistics.

[09:43] Mia (praxislady.witt): curious, how does that help the educational community plz?

[09:43] Glitteractica Cookie: oh you use the hootsuite report they send you?

[09:43] CarmenLittleFawn: likes this idea

[09:43] Glitteractica Cookie: the PDF one that hootsuite emails to u

[09:44] Skylar Smythe: Educational communities, Health providers, Regulatory Colleges are all engaging for different reasons Praxis. Increase awareness, fund raising, education, increase enrollment… there are are quite a few practical applications and benefits.

[09:44] Ethelred Weatherwax: Staff?

[09:45] Skylar Smythe: Yes 🙂

[09:45] Skylar Smythe: Staff can contribute posts to the social media designate for approval, and then publishing.

[09:45] Skylar Smythe: When your audience sees contributions from your staff… it creates a personal relationship between your organization and your audience.

[09:45] Ethelred Weatherwax: That was a rhetorical question. There is no staff.

[09:46] Skylar Smythe: Oh hah 🙂

[09:46] Skylar Smythe: Poor fellow.

[09:46] Skylar Smythe: xo

[09:46] Skylar Smythe: Get Creative!

• Have staff contribute their favourite holiday recipes on Facebook. Include a sentence about the contributing staff member and what they do within your organization.

[09:46] Skylar Smythe: • Create a holiday play list in YouTube of your favorite songs. Instructions for creating a playlist in YouTube:

[09:47] Rhiannon Chatnoir: we have to wrap things up with today’s conversation shortly

[09:47] Rhiannon Chatnoir: so any last points or comments from everyone

[09:47] Skylar Smythe: Thanks everyone.

[09:47] CarmenLittleFawn: ty sky 🙂

[09:47] Skylar Smythe: I hope I’ve inspired some new ideas and thoughts.

[09:48] CarmenLittleFawn: 🙂 yes u have

[09:48] Rhiannon Chatnoir: this has been a great conversation though and think would be great to have you back for a deeper, part two of this!

[09:48] Dancers Yao: thank you

[09:48] Buffy Beale: That was fantastic Skylar thank you, it’s given a lot of food for thought!

[09:48] Tori Landau: Have learnt a lot, thank you.

[09:48] Gentle Heron: Thanks Skylar.

[09:48] Rhiannon Chatnoir: Let’s thank Skylar for presenting today!

[09:48] Shirley Márquez Dúlcey (shirley.marquez): Thank you, Skylar

[09:48] bulaklak: thank you!

[09:48] Glitteractica Cookie: I think it would be a great blog recap

[09:48] Skylar Smythe: I’d be happy to Rhia. Thank you for the invitation.

[09:48] Tori Landau: Applauds

[09:48] Zinnia Zauber: Wonderful!

[09:49] Mia (praxislady.witt): Thank you Skylar :)) *claps*

[09:49] Zinnia Zauber: Thank you Skylar!

[09:49] Namaara MacMoragh: thank you Skylar

[09:49] Skylar Smythe: I’d be happy to write a guest post for you Rhia if you like in follow up.

[09:49] Chayenn: very interesting thank you

[09:50] Skylar Smythe: I did not knock Rhia off the grid for more air time 😉





[09:50] alebez: I wanted to see if there were any more announcements, as Rhi comes back to us.

[09:50] Rhiannon Chatnoir: thanks Ale

[09:50] Rhiannon Chatnoir: lol no Skylar

[09:50] Skylar Smythe: wb Rhia.

[09:50] alebez: welcome back

[09:50] CarmenLittleFawn: wb Rhi

[09:50] Gentle Heron: I have an event for tomorrow I can announce.

[09:50] Rhiannon Chatnoir: so any quick announcements.. feel free to share

[09:50] Rhiannon Chatnoir: Gentle 🙂

[09:50] Gentle Heron: December Holiday Poetry delivered in voice and text. Saturday, Dec 15, 1pm SLT.

[09:51] Gentle Heron: Come get in the mood for Hannukah, Winter Solstice, Yalda, Yule, Christmas, New Years….

[09:51] Gentle Heron: whatever we celebrate in winter is shared through poetry.

Cape Serenity Library

[09:51] Gentle Heron: Cape Serenity (84,123,23)

[09:51] Rhiannon Chatnoir: thanks – anyone else?

[09:51] Gentle Heron: (done)

[09:51] Tori Landau: I have two if I may please

[09:51] Namaara MacMoragh: Etopia is having a holiday hunt. I have a giver I’d like to put out if that’s okay.

[09:52] Zinnia Zauber: me, please.

[09:52] Rhiannon Chatnoir: sure TOri

[09:52] Namaara MacMoragh: oops… so sorry

[09:52] Rhiannon Chatnoir: and then Zinnia

[09:52] Rhiannon Chatnoir: that’s ok Namaara

[09:52] Jen (jenelle.levenque): Raises hand

[09:52] Tori Landau: Firstly, if you wish to participiate in the festive gift exchange that is cross group/community, please give me your name br Sat 15th and…

[09:53] Tori Landau: *Tuesday 18th – Open Session at 1.15pm slt / 9.15pm GMT

Informal discussion exploring how joining virtual worlds can impact upon identity, to what extent do we role play, perhaps even without being aware of it and the extent to which changes are a natural adaptation to experiencing a new world. Location is the rooftop of the communal building at Deep Think West.

[09:53] Tori Landau: Deep Think West (74,53,37)

[09:54] Rhiannon Chatnoir: ok

[09:54] Rhiannon Chatnoir: Zinnia?

[09:54] Rhiannon Chatnoir: then Jen

[09:54] Zinnia Zauber: Thank you!

[09:54] Zinnia Zauber: CommonGround is Dec 20 from 5 to 7 PM SLT!

[09:54] Zinnia Zauber: GOLD!

[09:54] Buffy Beale: oooooo

[09:54] Zinnia Zauber: CommonGround is a fun and informative networking party here at the Nonprofit Commons to promote about what nonprofits, educators, humanitarians, scientists, and artists accomplish in Second Life.

[09:55] Rhiannon Chatnoir: woo hoo – great color

[09:55] Rhiannon Chatnoir: Jen?

[09:55] Zinnia Zauber: So dress up and get down in GOLD!

[09:55] Rhiannon Chatnoir: oops

[09:55] Zinnia Zauber: Thank you!

[09:55] Jen (jenelle.levenque): I have a menorah in my office (# 1) and will be lighting the candles each night at sunset (EST) which is approximately 14 SLT. Everyone is welcome.

[09:55] Jen (jenelle.levenque): Done

[09:55] JoJa Dhara whisper bye and thks for great meeting…of to dinner..hugzz xx and great weekend

[09:56] Rhiannon Chatnoir: good to know – lots of great ways to share community here during the holidays

[09:56] Rhiannon Chatnoir: well Let’s wrap things up for this week’s meeting

[09:56] Rhiannon Chatnoir: And again, here are the many ways to can get involved with the Nonprofit Commons in Second Life:


Nonprofit Commons Blog:


 – Wiki:

 – Twitter:

 – Facebook:

 – Google Group:

 – Google Calendar:



About TechSoup the sponsors of the Nonprofit Commons:






Thanks everyone and see you next week!

[09:56] CarmenLittleFawn: Bye Joja

[09:56] Rhiannon Chatnoir: and thanks again to Skylar

[09:56] CarmenLittleFawn: ty for the information again sky

[09:56] Buffy Beale: thanks Rhi, another great meeting!

[09:56] Skylar Smythe: Thank you all. It was a real pleasure.

[09:57] Shirley Márquez Dúlcey (shirley.marquez): Thank you Rhiannon!

[09:57] Jen (jenelle.levenque): Thank you Skylar

[09:57] Rhiannon Chatnoir: I will put up photos on our facebook group – so if you see your avatar – tag yourself!

[09:57] Zinnia Zauber: Thank you!

[09:57] Zinnia Zauber: We have the Mentors Meeting at 10 right here!

[09:57] Tori Landau: Thanks Rhiannon

[09:57] Rhiannon Chatnoir: and the transcript will be going up of course on the NPC blog

[09:57] Rhiannon Chatnoir: thanks all

[09:57] Glitteractica Cookie: thanks!

Written by: Rhiannon Chatnoir

Opal Lei: “Getting the Code You Need” for the November 9th NonProfit Commons Meeting

This Friday, November 9th, Nonprofit Commons is happy to feature Opal Lei, who will discuss the why, what, who and how of obtaining LSL scripts for your organization’s virtual presence. 


Maybe you settled for freebie scripts that do not do enough or off-the-shelf scripts that include code that you do not need and just cause lag. Maybe you have a great project idea, but you are intimidated by scripters who speak techno-babble. Maybe you can’t decide whether to hire someone or to learn LSL yourself. Maybe you’ve tried hiring someone and they ended up creating something utterly different from your vision.


Opal will squeeze as many tips as she can to help:

  • Decide when to modify a script and when to leave it alone
  • Decide when to hire, when to purchase off the shelf, and when to do it yourself
  • Choose the right scripter if you decide to hire
  • Effectively share your vision with a hired scripter to get the results you want


Opal has created a survey to help tailor this presentation for those attending, please fill out before November 8:


Bio: Opal Lei (aka Lea Tesoro in real life) now calls herself an author after publishing her book “Love, Like Dim Sum” ( But, once upon a time, she called herself a techie. Prior to discovering SL, she worked in the software industry for 14 years, including a stint at Microsoft, where she documented APIs and coded basic snippets for the .NET SDK. Her first LSL scripting project was a docent game for the International Spaceflight Museum. As her alt Treasure Box, she had also choreographed and coded the burning of the Burning Life/Burn2 temple for four years.


Join us in Second Life!


Nonprofit Commons Weekly Meeting

Friday, November 9th, 8:30 AM SLT / PST

Plush Nonprofit Commons Amphitheater



  • 8:30 am Introductions
  • 8:40 am TechSoup Announcements
  • 8:45 am Mentors Central
  • 8:55 am Main Speaker: Lea Tesoro (Opal Lei in Second Life)
  • 9:30 am Open Mic / Announcements


The mission of the Nonprofit Commons in Second Life is to create a community for nonprofits to explore and learn about virtual worlds, foster connections, and discover the many ways in which nonprofits might utilize the unique environment of Second Life to achieve their missions.

Written by: Rhiannon Chatnoir

Pay It Forward – Transcript from Collaborative Community Planning Workshop on Sept 21, 2012

Unabridged Transcript from the Nonprofit Commons in Second Life 5th Anniversary Celebration Active Collaborative Community Planning Workshop we had on September 21, 2012 to create solutions for all our unify goals for the Virtual Vision 2020 – an initiative to develop a plan for the Second Life community.

[20:31] Zinnia Zauber: Welcome!

[20:31] JenzZa Misfit: in RL we would say : you cant all talk at once
..but in SL .. yes we can
[20:31] JenzZa Misfit: 🙂
[20:31] JenzZa Misfit: and it works

[20:31] Sister Abeyante yawns and consults her time zone map to wonder
where in the world it is not in the middle of the night…

[20:31] Zinnia Zauber: Please have a seat on a cupcake.
[20:31] Zinnia Zauber: Yes, we tried to hit all timezones with events.

[20:31] Orange Planer: Middle-east and further east, Sister.

[20:31] Brena Benoir: While the world sleeps, we plan the takeover lol

[20:32] Pam Broviak (pam.renoir): lol 🙂

[20:32] Brena Benoir: Hello Aunty

[20:32] Gramma Fiddlesticks: Evening Everyone.

[20:32] DJ DyVerse (urbanskribbles): waves

[20:32] Pamala Clift: Greetings all

[20:32] JenzZa Misfit: ( Ive done that … set clock / get up / for
something awesome online at 3 am / )

[20:32] Mrs. G.G. Mauer (aunty.lockjaw): Hello Brena

[20:33] Zinnia Zauber: Welcome everyone!
[20:33] Zinnia Zauber: I want to give everyone some time to arrive.
[20:33] Zinnia Zauber: Please invite your friends and groups to join us!
[20:34] Zinnia Zauber: Welcome to the Nonprofit Commons in Second Life
5th Anniversary Celebration
[20:34] Zinnia Zauber: The Nonprofit Commons in Second Life is a
community of social benefit organizations managed by a community of
volunteers and sponsored by the nonprofit organization TechSoup
[20:34] Zinnia Zauber: We have had several events today!
[20:35] Zinnia Zauber: I am thrilled that we have this workshop to end
the celebration on.
[20:35] Zinnia Zauber: Thank you all for joining us.
[20:35] Zinnia Zauber: This is our Workshop Agenda
8:30 PM Introductions
8:40 PM Explanation of Community Planning and Virtual Vision 2020 purpose
8:50 PM Breakout groups discussion of goals and identification of who
might help achieve goal
9:20 PM Presentation of breakout group solutions and strategies
9:40 PM Build partnerships to lead by example
[20:36] Zinnia Zauber: Please come on down and have a seat on a cupcake!
[20:36] Zinnia Zauber: Thank you for coming! This workshop is in chat.
[20:36] Zinnia Zauber: We hope to share this transcript.
[20:37] Zinnia Zauber: So, I am warning you! I am taking names!
[20:37] Zinnia Zauber: 😉

[20:37] Orange Planer: My number is….

[20:37] Zinnia Zauber: I would like to introduce myself, I am Zinnia Zauber
[20:38] Zinnia Zauber: I am the chair of the Nonprofit Commons’ Mentors.
[20:38] Zinnia Zauber: I will be our MC tonight
[20:38] Zinnia Zauber: or you can call me Julie, your cruise director.

[20:38] Pamala Clift: lol

[20:39] Orange Planer: Oh man are you dating yourself or what.

[20:39] Zinnia Zauber: We have Pam Broviak as our lead for the workshop.
[20:39] Zinnia Zauber: yeah, I am.
[20:39] Zinnia Zauber: We like to start our sessions with introductions.

[20:39] Pam Broviak (pam.renoir): Hello everyone – and thanks to NPC
for hosting this workshop

[20:40] CarmenLittleFawn: Hi 🙂

[20:40] Zinnia Zauber: I encourage you to share who you are in RL if
you like, what orgs or groups you are with, and remember
[20:40] Zinnia Zauber: Smiles everyone, smiles!

[20:40] JenzZa Misfit: hi ! I am *filtered*

[20:40] DJ DyVerse (urbanskribbles): da plane da plane

[20:41] Brena Benoir: Brenda Bryan, Preferred Family Healthcare, NPC member

[20:41] CarmenLittleFawn: giggles, Hi I am Lorna Hawkins, with Drive
By Agony/Keeping Kids Safe out of Los Angeles California

[20:41] Sister Abeyante: Sister Patrice Colletti, SDS Milwaukee, WI
*** @SisterAbeyante ***
@TechTips4Usds *** as well as a
volunteer with Virtual Ability, Inc.

[20:41] Zinnia Zauber: Renne Emiko Brock-Richmond, Sequim Humanities
and Arts Alliance, Sequim, Olympic Peninsula, Washington. @renneemiko I teach with
Peninsula College and chair the University of Washington’s Virtual
World Alumni org.

[20:41] Gentle Heron: Virtual Ability, Inc.

[20:41] Ozma Malibu: Sandy Andrews, Floaters Org, currently in AZ and NPC member

[20:41] DJ DyVerse (urbanskribbles): Ricky, DJ DyVerse hiv/aids and
health advocate and blogger
[20:41] DJ DyVerse (urbanskribbles): and milk drinker
[20:41] DJ DyVerse (urbanskribbles): lol

[20:42] Zinnia Zauber: lol

[20:42] Pam Broviak (pam.renoir): Pam Broviak – an engineer working in
local government in Illinois and facilitator for the Virtual Vision
2020 community plan

[20:42] Dancers Yao: Kara Bennett in Los Angeles, Elder Voices, Inc.
works with human rights and health care

[20:42] Namaara MacMoragh: Gloria Kraegel, nonprofit consultant
(, owner of Etopia Community sims
(, and working with BEST
( in Tacoma WA.

[20:42] Pamala Clift: Pamala Clift- The Roadside Philosopher, author
of Virgin’s Handbook on Virtual Relationships’s+handbook+on+virtual+relationships
and CEO of Virtual Handhold, LLC

[20:42] Zinnia Zauber: Please take a moment to introduce yourself if
you are just joining us.
[20:43] Zinnia Zauber: Great to see so many people from the wonderful
state of Washington!
[20:43] Zinnia Zauber: Just bragging, sorry.

[20:43] fate Paule: Penny Condoll, ED of the Brain Energy Support
Team, BEST, an advocate for individuals with a brain injury, our focus is peer-peer support and

[20:43] Zinnia Zauber: 🙂

[20:43] Gramma Fiddlesticks: Gramma Fiddlesticks, long time SL’er who
teaches SL skills for several SL school/help groups as well as work
with CF University group in support of their non-profit activities
here in SL.

[20:43] fate Paule: 🙂 i agree zinnia

[20:44] Zinnia Zauber: Yay fate!
[20:44] Zinnia Zauber: Thank you all for introducing yourself!
[20:44] Zinnia Zauber: This is a wonderful way we find connections and
make new friends!
[20:44] Zinnia Zauber: Have you been reading each other’s profiles?

[20:44] Gramma Fiddlesticks: of course!

[20:45] Zinnia Zauber: Awesome!

[20:45] CarmenLittleFawn: not yet, but I will 🙂

[20:45] Zinnia Zauber: I think our Profiles are a way we share what
communities we belong to in SL.
[20:45] Zinnia Zauber: What do those communities actually say about us?
[20:46] Zinnia Zauber: Let me remind you of our agenda again.

[20:46] Orange Planer: Are you asking for feedback?

[20:46] Zinnia Zauber: We got through the first part!

[20:46] Zinnia Zauber: Orange you will find I ask questions for engagement.
[20:47] Zinnia Zauber: So you are welcome to respond.

[20:47] Brena Benoir: I think that depends on the person and their
reason for being here in SL

[20:47] Orange Planer sets up a pair of speakers next to Zinnia’s microphone.

[20:47] Zinnia Zauber: And, I take dark chocolate offerings.

[20:47] Gentle Heron: Zinnia, are they rhetorical or can we respond

[20:47] Zinnia Zauber: They are both.
[20:47] Zinnia Zauber: So I am totally fine with you answering them
[20:47] Zinnia Zauber: Because I know that I am not being interrupted.
[20:48] Zinnia Zauber: I want those answers!
[20:48] Zinnia Zauber: hehe
[20:48] Zinnia Zauber: Welcome Dude!
[20:48] Zinnia Zauber: Thanks for joining us

[20:48] Gentle Heron: I find it’s useful to look at others’ profiles
and group lists in SL. That often tells me more on first meeting a
person here than I could learn by first meeting them in RL.

[20:48] JenzZa Misfit: back , sorry .. I’m JenzZa .. alot of you know
me from the production team for Metanomics in SL , the rest is
complicated but interesting …so here’s my number, call me maybe ! *
Jenny Jenny ..8 6 7 5 3 .. 0 .. 9 *
[20:49] JenzZa Misfit: re: see profile

[20:49] PowerchairDude: hello

[20:49] Zinnia Zauber: Yes, great answer Gentle!
[20:49] Zinnia Zauber: 9 e 9 nine

[20:49] JenzZa Misfit: lol

[20:49] Sister Abeyante: I agree- our groups are a peek into us- our
interests and priorities.

[20:49] JenzZa Misfit: I already love you Zinnia !

[20:49] Sister Abeyante scans her groups and starts hiding some….

[20:49] Zinnia Zauber: So, with reading those profiles we make discoveries

[20:49] Pam Broviak (pam.renoir): 🙂

[20:50] Orange Planer: OMG!

[20:50] Zinnia Zauber: Do you make friend requests because of what you discover?

[20:50] DJ DyVerse (urbanskribbles): has no groups so I represent my
dementia very well lol

[20:50] CarmenLittleFawn: mmmhmmm

[20:50] Orange Planer: I just discovered all my friends are….
[20:50] Orange Planer: VOLUNTEERS!

[20:50] Zinnia Zauber: lol

[20:50] Gentle Heron smiles at Orange’s discovery
[20:50] Gentle Heron: That also says something about you, who your friends are.

[20:50] Zinnia Zauber: ha DyVerse

[20:50] PowerchairDude: lol

[20:51] Zinnia Zauber: right
[20:51] Zinnia Zauber: Why do we make friends in Second Life?
[20:51] Zinnia Zauber: Do we want to find a community that we can belong to?

[20:51] DJ DyVerse (urbanskribbles): so I can make them listen to me play music

[20:51] Zinnia Zauber: yes! That is true!

[20:51] JenzZa Misfit: .. I am actually suspicious of any group that
would actually have me .. as a member *scribbling notes*

[20:51] Namaara MacMoragh: like-minded firends, professional collaborations,

[20:51] Orange Planer: They’re patient with me when I forget who they are.

[20:51] Zinnia Zauber: wonderful!

[20:52] Gramma Fiddlesticks: some of us make friends here because our
rl contacts are limited.

[20:52] Zinnia Zauber: Ah, very good Gramma!
[20:52] Zinnia Zauber: That is the power of virtual worlds, right?

[20:52] DJ DyVerse (urbanskribbles): because we share similar paths and stories

[20:52] Zinnia Zauber: Yes yes

[20:52] Gramma Fiddlesticks: Exactly Zinnia

[20:53] Zinnia Zauber: this is great!

[20:53] Namaara MacMoragh: I agree with Gramma… for myself I really
don’t get out much and this has been a great way to meet people I like
without the barriers often presented in RL.

[20:53] Dancers Yao: I enjoy meeting people from different cultures…

[20:53] Zinnia Zauber: yes!

[20:53] Brena Benoir: Maybe we see something in a profile that sparks
our interest

[20:53] Zinnia Zauber: How many of us have met our SL friends in RL?

[20:53] Gramma Fiddlesticks: I have met some. =)

[20:53] Sister Abeyante: Sometimes, friending is about building
community, but more often, it’s about connecting..then after
coonecting, getting to know someone…then after connecting, and
getting to know the person, THEN a sense of communty.

[20:53] Brena Benoir: I have

[20:53] Namaara MacMoragh: I’ve met a couple of them. Not as many as
Coughran. 🙂

[20:53] Dancers Yao: a few

[20:53] DJ DyVerse (urbanskribbles): ummmm i have meet them virtualy
without their avatar

[20:53] Zinnia Zauber: I have.

[20:53] DJ DyVerse (urbanskribbles): lol

[20:53] JenzZa Misfit: I am and have been in SL since 06 .. actually
as my RL work and the friends collection is a happy accident and
awesome by-product !

[20:54] PowerchairDude: excure me do you have a problem with your
avatar Pam or is that your avatar, I have had a problem with my avatar
and have figured out how to fix it.
[20:54] PowerchairDude: excure*

[20:54] Brena Benoir: not sure we can even think about competing with
him on that one Namaara

[20:54] Pam Broviak (pam.renoir): am i smoke? it looks find to me
PowerchairDude – what do you see?

[20:54] Zinnia Zauber: Are you seeing Pam as a cloud?

[20:54] Orange Planer: Yes, I am.

[20:54] Zinnia Zauber: I see that too.

[20:55] PowerchairDude: yes

[20:55] Par (parhelion.palou): Yes

[20:55] Gramma Fiddlesticks: not seeing “all” of her.

[20:55] CarmenLittleFawn: no

[20:55] Dancers Yao: yes

[20:55] CarmenLittleFawn: I see her

[20:55] Brena Benoir: I am seeing a missing section 🙁

[20:55] Pam Broviak (pam.renoir): 🙂

[20:55] Brena Benoir: I thought it was me

[20:55] Gentle Heron: yes cloudy with a chance of meatballs maybe?

[20:55] Zinnia Zauber: awww

[20:55] Gramma Fiddlesticks: same for me Brena

[20:55] Zinnia Zauber: lol

[20:55] Pam Broviak (pam.renoir): let me check what i am wearing

[20:55] Sister Abeyante shrugs and assumed it is just “SL”! LOL

[20:55] Pamala Clift: just a cloud

[20:55] Brena Benoir: rofl Gentle

[20:55] Orange Planer: I’m not worrying about a cloud avatar.

[20:55] CarmenLittleFawn: lag

[20:55] Gramma Fiddlesticks: I thought perhsps she was wearing a mesh
clothign item. sometimes those don’t fully rez for me.

[20:55] Orange Planer: That issue will resolve itself.

[20:55] Pamala Clift: just add a new set of eyes and it resets

[20:55] Zinnia Zauber: It is okay, she is full of solid things to say!

[20:55] Gentle Heron: Right this is SL… we can move on.

[20:55] Zinnia Zauber: Yay!

[20:56] Gentle Heron: There she comes now.

[20:56] Zinnia Zauber: Now we can see you!

[20:56] Gramma Fiddlesticks: there she is!

[20:56] Pam Broviak (pam.renoir): although it is scary to start taking
things off i tried 🙂 did i get it?

[20:56] PowerchairDude: it happens

[20:56] Zinnia Zauber: Okay, I am going to have Pam share with us now.
[20:56] Zinnia Zauber: Explanation of Community Planning and Virtual
Vision 2020 purpose
[20:56] Zinnia Zauber: Please have a seat with JayR.

[20:57] Pam Broviak (pam.renoir): Thanks Powerchair for letting me
know I was hollow! 🙂
[20:57] Pam Broviak (pam.renoir): Virtual Vision 2020 is an attempt to
capture the community’s thoughts, ideas, opinions, and goals for
Second Life.

[20:57] PowerchairDude: me either but I just wasn’t sure so I asked
[20:57] PowerchairDude: lol

[20:57] Pam Broviak (pam.renoir): Modeled off the community planning
process that takes place in communities all across the world, this
virtual plan can help the Second Life community define itself, set
goals for its future, and offer a roadmap for success.

[20:57] PowerchairDude: your welcome

[20:58] Pam Broviak (pam.renoir): A community plan helps people
anticipate and prepare for their collective future.
[20:58] Pam Broviak (pam.renoir): More specifically it explains why
the plan is needed, identifies community goals and objectives,
compares options and sets priorities, and suggests actions and
solutions and explores how well they might meet expectations of the

[20:58] Pamala Clift: *raises hand*. Do we have LL buy in as well.. so
they don’t pull the rug out from under our expectations?

[20:59] Orange Planer: The LAST thing you want is “LL buy-in.”

[20:59] Pam Broviak (pam.renoir): I had tried to contact them
initially because I believe it would be best to have their
involvement, but I never heard from them at all

[20:59] Gentle Heron: I’d like to ask about background assumptions for
this proposed effort. I see several stated on the website:
A healthy and sustainable economy is important to the success of a community.
An interesting and vibrant culture is important to the success of a community.
Education is important to every community.

Would you please share other assumptions of Virtual Vision2020?

[20:59] Par (parhelion.palou): LL’s involvement in SL is minimal
trending to non-existent

[20:59] Pamala Clift: if they change the platform.. nothing we do will matter

[20:59] Gramma Fiddlesticks can vouch for that Orange!

[20:59] Pam Broviak (pam.renoir): Have any of you participated in a
plan in your RL communities?

[20:59] Orange Planer: If I might interject a comment….

[21:00] Sister Abeyante: @Pam- I have (participated in RL community planning)

[21:00] Orange Planer: The problem with LL buy-in is that they change
direction, thus negating anything anybody has done that ties in with
that “buy-in.”

[21:00] Brena Benoir: Employer strategic planning teams

[21:00] Pam Broviak (pam.renoir): go ahead Orange and then I’ll
address Gentle’s question

[21:00] Gentle Heron: Yes, I’ve participated in planning under several
different levels of “community”

[21:00] Zinnia Zauber: I was on our city planning committee.

[21:00] Orange Planer: The result is that plans and organization get
destroyed, and I have direct experience with this.

[21:01] Pam Broviak (pam.renoir): If you’ve participated in RL on a
committee you realize the benefit of having the “governing” authority

[21:01] Orange Planer: While LL may change the platform, they aren’t
changing anything NPC does, which is all about communication.

[21:01] Pam Broviak (pam.renoir): unfortunately here I am not sure LL
realizes the benefit of their involvement

[21:01] Orange Planer: LL doesn’t care, Pam.
[21:01] Orange Planer: That’s not what they’re about.

[21:01] Pamala Clift: that is my point.. if this becomes a gaming
platform that eliminates notices.. screws up the marketplace.. locks
down sims.. what do we really hope to do?

[21:01] Dancers Yao: yes…we help with issues of discrimination,
prejudice, gang violence

[21:01] Pam Broviak (pam.renoir): I am not sure if it is not caring or
not getting it

[21:01] CarmenLittleFawn: nods

[21:01] Orange Planer: Not care.
[21:02] Orange Planer: Plenty of them “get it,” but business interests
have always driven them towards a different goal.

[21:02] JenzZa Misfit: so true Orange , and we should not be surprised
by that really.

[21:02] Pam Broviak (pam.renoir): anyway, I had thought the plan idea
would have to be abandoned until I saw what happened with SL9B and
realized the community can still plan

[21:02] Zinnia Zauber: Regardless of LL, we need to work together.

[21:02] CarmenLittleFawn: nods

[21:02] Pam Broviak (pam.renoir): That could be Orange

[21:02] DJ DyVerse (urbanskribbles): I have seen the LL culture change
over the years it is no longer sl community based but LL business

[21:02] CarmenLittleFawn: yes

[21:03] Pam Broviak (pam.renoir): for example, in our city our
churches create their own community plans without our participation
and it is important for them to still do so even though the city is
not involved in it

[21:03] Ozma Malibu: today has made me optimistic. so much was
showcased, and it all has implications

[21:03] JenzZa Misfit: We have to remember that LL is a company
selling a product ( SL ) to it’s customers ( the community )

[21:03] Gramma Fiddlesticks: byt don’t you all see, as long as they
don’t take down the gird, SL9B proved we CAN still operate as a
communities here and do what we’ve always done.

[21:03] Orange Planer: Pam – when the SL Mentors broke up, LL started
another program, this time independently run, to create mentor groups
that simply fulfilled a number of criteria. For the most part those
groups are not well organized, but at least three of them are, and
they plan and communicate quite well on their own.

[21:03] Gramma Fiddlesticks: *grid

[21:03] Pam Broviak (pam.renoir): Gramma that is what I had thought
too so figured it would be worthwhile to at least try to develop a

[21:03] Orange Planer: Your experience with SLB only verifies that.

[21:04] Gramma Fiddlesticks: People said it couldn’t be done. But
thewe DID DO IT! And it was a great success!

[21:04] Pam Broviak (pam.renoir): Exactly Orange, if we identify goals
that the community can make happen then it will be successful

[21:04] Orange Planer nods

[21:05] Gramma Fiddlesticks: there’s an old saying about that you know. =)

[21:05] Ozma Malibu: sometimes, people’s voices are heard by going
outside the community, and then the powers that be say “oh – I didn’t
realize that what you are doing, is also good for me.” But this may be
a last chance. They may be hoping that, as the Arizona governor says,
we will all just self-deport. Leave, and then not be a bother. Well,
sometimes I am optimistic.

[21:05] Pam Broviak (pam.renoir): we can also try to identify goals
that only LL can do and then it is up to them to decide if our well
being and happiness mean enough to them to take on meeting those goals

[21:05] Zinnia Zauber: We can agree that LL has their issues. I always
say, “Solutions, not excuses.” Which is why we are here!
[21:05] Zinnia Zauber: Great, Pam!

[21:06] CarmenLittleFawn: mmhmm

[21:06] Pam Broviak (pam.renoir): Gentle – you brought up a great
question – the foundation of the plan really

[21:06] Gramma Fiddlesticks: LL is a business. WE are the “SL communities.

[21:06] Zinnia Zauber: Very good, Gramma. Yes.

[21:06] Pam Broviak (pam.renoir): I approached it as we would if we
were in a RL community just changing it to accommodate the virtual

[21:07] PowerchairDude: ooh pictures huh?

[21:07] Pam Broviak (pam.renoir): so i focused on economy education
and culture along with land and infrastructure – all those things are
what supports a RL plan

[21:08] Pamala Clift: Well connection and notices that are so small
and you cant open them to read.. sims locking down components for the
gaming and gltiches that work oppostie the community good? …

[21:09] Pam Broviak (pam.renoir): of course, if anyone brings up
another element it should definitely go into the plan

[21:09] Sister Abeyante: @Pam- a question: can a community thrive and
be vibrant even if some or one of those components you just listed is
missing or weak?

[21:09] Pam Broviak (pam.renoir): @Sister – it can if the weak element
is not important to that community

[21:09] Gentle Heron: So I’m noting that one underlying assumption is
that virtual communities have the same components are RL ones.
[21:10] Gentle Heron: *as RL ones

[21:10] Pam Broviak (pam.renoir): Pamala – those are exactly the type
of infrastructure issues to identify

[21:10] Dancers Yao: yet it helps in a RL community to be able to vote
for the people in charge….

[21:10] Pamala Clift: I love this platform.. fight to pull people
together.. and use it for education.. ..but as I am watching the
values of the community being squashed.. .. I have less hope.

[21:10] Namaara MacMoragh: You have a good point, Gentle.

[21:10] Pam Broviak (pam.renoir): @Gentle – yes I watch RL communities
closely and have watched SL since I Joined – i am amazed by the
similarities – not sure how others have viewed this?

[21:10] Orange Planer: Pamala, are you aware that Linden Research is
embarking on a multi-year, multi-million dollar effort to speed up the

[21:11] JenzZa Misfit: for Steam …

[21:11] Pam Broviak (pam.renoir): @Dancers – although we cannot vote
for our “overlords” we can suggest a goal of an elected community
representative group

[21:11] DJ DyVerse (urbanskribbles): is the plan taking in
consideration other virtual worlds or just second life?

[21:12] PowerchairDude: ???? your what??

[21:12] Pam Broviak (pam.renoir): @DJ this plan is just looking at SL.
Although I am involved in another community plan for another grid

[21:12] Sister Abeyante: Expanding on Gentles comment- would any of us
here say that, perhaps, there are additional components of community
that are unique to SL or virtual worlds?

[21:13] Orange Planer: Sister – distance communication, presence, the
ability to create one’s environment.
[21:13] Orange Planer: Virtual worlds like Second Life/ReactionGrid,
etc., all have this in common.

[21:13] Sister Abeyante nods enthusiastically in agreement… and
suggests “time shifting” and its relationship to RL geography might
also be on the list.

[21:13] Pamala Clift: I would like LL to give us notice windows that
open up.. that DONT have the time stamped on it of the notice right on
top, but just allow us to put the time of the event. Right now half
the time I can not even OPEN attachments.

[21:13] Ozma Malibu: The social cues here are different, but they have
counterparts in RL

[21:14] Namaara MacMoragh: If we operate in virtual worlds with RL
assumptions we miss the opportunities, in my opinion, to build
creative collaborations that can transform what we do in RL.

[21:14] PowerchairDude: yes and I a gree

[21:14] Namaara MacMoragh: I think we need to own our underlying
assumptions first before we can change them.

[21:14] Gramma Fiddlesticks: Pamela those are “viewer” issues.

[21:14] PowerchairDude: agree

[21:15] Pamala Clift: yes it is the viewer issues that I am concerned
about as seems they are working to close other platforms

[21:15] Namaara MacMoragh: Too often we approach what we do here the
way would in RL and thereby limit ourselves.

[21:15] Pam Broviak (pam.renoir): the viewer issues are a type of infrastructure

[21:15] fate Paule: great point Nam

[21:15] Gentle Heron nods to Namaara.

[21:15] Dancers Yao: In SL I think you can explore more imaginitive
possibilities for solving problems in a global community setting…

[21:15] Pam Broviak (pam.renoir): @Namaara that is a good point – the
counterpart to RL might be here yet if we want to enhance it or take
advantage of the virtual setting that is a goal to set

[21:15] Sister Abeyante: @ Namaara: So you are proposing that VWs have
some fundamental differences.

[21:15] PowerchairDude: I would like to see a system that doesn’t
bombard you with stuff to click on the second u get there too
[21:16] PowerchairDude: better to have a help desk with stuff to click on

[21:17] Pam Broviak (pam.renoir): So as we discuss the goals here
perhaps we should also consider in setting the goals and strategy for
meeting them the virtual setting and abilities we have

[21:17] Ozma Malibu: It’s a culture that you come to know by interacting here.

[21:17] Namaara MacMoragh: I think the opportunity to be creative is
greater in virtual worlds along with the abiltiy to truly transend

[21:17] Zinnia Zauber: Goals! Now my signs come in! Yay!

[21:17] Pamala Clift: We all have our groups and our pet projects, we
would like to be able to keep at least what we have developed.

[21:17] Pam Broviak (pam.renoir): 🙂
[21:18] Pam Broviak (pam.renoir): Zinnia has laid out four main goals
(one is open for suggestion) We would like to break into smaller
discussion groups and each group take on that goal

[21:19] Zinnia Zauber: Then we will have Presentation of breakout
group solutions and strategies.

[21:19] Gentle Heron: wait wait…. solutions? do goals have solutions?

[21:19] Pam Broviak (pam.renoir): Yes! so in each group you can
discuss that goal, explore ways to meet that goal and who might be

[21:19] PowerchairDude: sometimes

[21:20] Orange Planer: Not all goals have solutions.
[21:20] Orange Planer: Or, realistic solutions.

[21:20] Zinnia Zauber: how about aims?

[21:20] Pam Broviak (pam.renoir): if we can’t meet the goal that would
be a conclusion then and the goal would have to be abandoned

[21:20] Orange Planer: Not true.

[21:20] Zinnia Zauber: You can’t hit the target without aiming.

[21:21] Dancers Yao: we can explore possible paths to reaching goals

[21:21] Orange Planer: One can work toward a goal without knowing what
the final solution will be.

[21:21] Pam Broviak (pam.renoir): Yes Dancer!

[21:21] Gentle Heron: Paths, yes, that I understand. Paths to a goal.

[21:21] Pam Broviak (pam.renoir): and who might help us get there

[21:21] Sister Abeyante likes Dancers’ image

[21:21] Zinnia Zauber: Great!

[21:21] Sister Abeyante: Goals>>>Paths>>> Help/Resources to get there

[21:21] Dancers Yao: a mythic journey for the information age!

[21:22] Orange Planer: It’s like trying to figure out how to make a
nuclear fusion power reactor that runs consistently.

[21:22] JenzZa Misfit: ‘ rapid understanding ‘ of virtual worlds &
faster immersion ( in your dreams )

[21:22] Pam Broviak (pam.renoir): Exactly Sister!

[21:22] Gentle Heron: JenzZa, think GOAL!

[21:22] Sister Abeyante raises her hand: Where did these four come
from to start with? Maybe I missed something?

[21:22] JenzZa Misfit: goal Gentile ! goal goal ! * raising a hockey stick*

[21:23] Orange Planer notes JenZa’s north american bent.

[21:23] Gramma Fiddlesticks: but isn’t that exactly as it should be
Jenza?? When we were “born” (rezzed) in real life, didn’t we have to
leanr to walk/talk/move etc??? Why shoul dit be any different here???

[21:23] Pam Broviak (pam.renoir): We chose the goals based on the
discussions we’ve had so far – what we’ve heard from the community in
general. Zinnia left one open for suggestion or if people thought one
was not good, we can certainly change it to one we thought was better

[21:23] JenzZa Misfit: thats an unrealistic goal .. imo
[21:23] JenzZa Misfit: right Gramma .. but it took you 18 years right ?

[21:23] Sister Abeyante: @Pam- thanks for clarifying that.

[21:23] JenzZa Misfit: to learn to be a human adult ?

[21:23] CarmenLittleFawn: please state the goals and I agree with sister

[21:24] JenzZa Misfit: being an avatar is not a costume …
[21:24] JenzZa Misfit: that you can slap on and go.

[21:24] Gramma Fiddlesticks: yes in RL it did. and in here it took
less than 8 months!

[21:24] JenzZa Misfit: OK ..8 months
[21:24] JenzZa Misfit: but it doesnt take 8 minutes .. or 8 days even

[21:24] Orange Planer: Some people less.
[21:24] Orange Planer: Depends on the person.

[21:24] Pam Broviak (pam.renoir): The goals are:

[21:24] JenzZa Misfit: thats the problem

[21:24] Gramma Fiddlesticks: It took me a week to learn to walk here!

[21:25] Pam Broviak (pam.renoir): Improving onboarding of people –
similar to what you are discussing here – how to get people involved
faster and better

[21:25] Gramma Fiddlesticks: people seem to want to be able to do
everythign instantly.

[21:25] JenzZa Misfit: RLADLL ( real life attention doesnt last long ) syndrome

[21:25] Pam Broviak (pam.renoir): The next would be helping people
find things related to their interests faster and better
[21:26] Pam Broviak (pam.renoir): @Gramma – good point – and perhaps
the goal should accept that and find a way to manage it – just an idea
of how it could be approached

[21:26] JenzZa Misfit: .. the person at the keyboard at somepoint ..
gets it .. and becomes their avatar . .if they stick it out long
enough 🙂 but i rarely happens quickly I find

[21:26] Dancers Yao: and encourage exploring…like in RL learning new
skills isn’t always easy

[21:26] Pam Broviak (pam.renoir): The 3rd goal is helping people to
build partnerships, networks, relationships – creating an
environment/tools that are conducive to meeting this goal
[21:27] Pam Broviak (pam.renoir): @Dancer – good add on that one!

[21:27] PowerchairDude: I think it would be a good idea to make a
YouTube video about SL and how to use it .

[21:27] Orange Planer: Been done… for Viewer 1.

[21:27] Pam Broviak (pam.renoir): @JenzZa – that is so true – so maybe
the goal realizes it takes time and explores how to best handle that
or convey that to the user

[21:27] Gramma Fiddlesticks: agree JenzZa. Once they “get it”, they
stay and become productive, contributing members of SL. So I would
think the “goal” with that is to help them “understand” what SL is all

[21:28] PowerchairDude: thats good

[21:28] JenzZa Misfit: bingo !!!

[21:28] Orange Planer: But we’re up to Viewer 3 now.

[21:28] JenzZa Misfit: yahtzee !
[21:28] JenzZa Misfit: woot !

[21:28] Pam Broviak (pam.renoir): and the final goal would be open for

[21:28] Zinnia Zauber: Does anyone have a suggestion?

[21:29] JenzZa Misfit: put 20 of em in a room with JenzZa .. she will
sell them on SL 🙂 *heh*
[21:29] JenzZa Misfit: j/k !

[21:29] PowerchairDude: lol
[21:29] Ozma Malibu: is there a place for “getting the word out”

[21:29] Sister Abeyante: This is interesting. In a sense, all three
stated goals relate to improving the infrastructure (ie how to make it
happen fater/easier). None really relate to the culture aspect
directly… only as it is mediated by the infrastructure?

[21:29] Ozma Malibu: sharing what we’ve learned?

[21:29] Zinnia Zauber: Well, that is a good point.

[21:29] Gramma Fiddlesticks: that’s the 64K L$ question I’ve been
asking and trying to find solutions for and helping people with for
over 5 years Pam!

[21:29] Zinnia Zauber: So I have a suggestion.

[21:30] JenzZa Misfit: Sister ! i noticed that too !

[21:30] Zinnia Zauber: We are all doing such a great job brainstorming together.

[21:30] Namaara MacMoragh: I agree with Sister Abeyante on that.
[21:30] Orange Planer: There’s one key point that nobody explains to
new residents that completely blows their mind.

[21:30] Ozma Malibu: relating to other groups that aren’t in SL, but
have something in common?

[21:30] Zinnia Zauber: Let stay together and cover each goal as a big team.

[21:30] Pam Broviak (pam.renoir): @Sister – culture could be
incorporated because perhaps enhancing or building culture would help
in the goal for either onboarding or for finding interests

[21:30] JenzZa Misfit: only one, Orange? lol

[21:30] Dancers Yao: good idea Zinnia

[21:30] Zinnia Zauber: So, I think about how I try to bring people into SL.

[21:30] Orange Planer: It’s that there is a conversion between Lindens
and American dollars and vice versa.

[21:30] Zinnia Zauber: I created a set of slideshows to help people.

[21:30] JenzZa Misfit: oh , agreed

[21:31] Gramma Fiddlesticks: Doing away with official “greeters” to
help and explain to brand new first time logins was a huge mistake in
my humble opinion.

[21:31] Orange Planer: That creates a connected economy that drives SL.

[21:31] Zinnia Zauber: It was part of a project that I did for ASU.

[21:31] Orange Planer: I disagree, Gramma.

[21:31] Zinnia Zauber:

[21:31] Pamala Clift: I wrote the book specifically to help with
engagement issues and the evolution of perspective.. Disassociative,
Immersive & Augmentative

[21:31] Sister Abeyante: @ Pam- I wonder… is the vibrancy of a
community (in a vw) then more dependent on infrastructure than,
perhaps, in RL?

[21:31] Brena Benoir: agreed Gramma

[21:31] Orange Planer: Except that no psychologist/psychiatrist backs
you on it, Pamala.

[21:31] Zinnia Zauber: When we talk about these goals, we need to
think of how we are actively created community through the action and

[21:31] Gramma Fiddlesticks: sorry orange. If the right people are
doing the greeting, then it works. I worked for 2 years doing exactly
that and many many of those first time people I helped are still here.

[21:32] Zinnia Zauber: Rapid Understanding of Virtual Worlds and
Faster Immersion

[21:32] CarmenLittleFawn: ty Zinnia and I agree

[21:32] Orange Planer: So did I, Gramma, but the problem is that there
cannot be enough people who do the job well enough.

[21:32] Zinnia Zauber: How do we welcome people to our RL communities?

[21:32] Pam Broviak (pam.renoir): @Sister – i love that question
because i am very involved in infrastructure in RL – my experience
there is that our communities would completely fall apart without it
working well but no one realizes it or understands how dependent they
are on it

[21:32] Zinnia Zauber: Do we make suggestions for great waffle places?

[21:32] PowerchairDude: There is a VA Island that teaches people how
to use SL they should maybe add a video

[21:32] Gramma Fiddlesticks: Perhaps orange. perhaps. It DOES take
special patience and a lot of “people skills” to do the job.

[21:33] Ozma Malibu: one on one mentoring is what works, I think we all agree.
[21:33] Ozma Malibu: and that is also the problem.

[21:33] Orange Planer: And, most people don’t want handholding – they
want to be shown an interface that makes sense right off the bat, and
so they can do things.

[21:33] Ozma Malibu: Oh, well, if that is what you want 🙂

[21:33] Orange Planer: So these days, I show people how to use search,
the map, how to create landmarks, and how to change their avatar.

[21:33] Zinnia Zauber: So people need different solutions to learn to
enter this community.

[21:34] Pam Broviak (pam.renoir): I hear the suggestion for mentors or
one on one help from everyone but most seem to think it is not
scalable – what do you think?

[21:34] JenzZa Misfit: you need a legion of pied pipers ( happy
avatars that love SL ) who each take on smallish groups of newcomers
to EXPLAIN and POM POM the important and cool things about being an
avatar. it’s not all about walking or rezzing a prim. THAT .. PLUS an
easier to use interface = growing community

[21:34] Gramma Fiddlesticks: Seems to me that many come here expecting
WOW and find instead, small town America, where they have to actually
spend time learning..

[21:34] Zinnia Zauber: Okay cheerleaders and fun buttons.

[21:34] Pam Broviak (pam.renoir): is there an example of this
occurring in RL we can follow? welcome wagons? etc?

[21:34] Sister Abeyante thinks of the “each one-teach one” philosophy
of the Laubach Literacy Movement (USA)

[21:34] JenzZa Misfit: .. course you need to knock out the unsavory
aspects as well .. which will never happen.

[21:34] Zinnia Zauber: I agree, JenzZa

[21:35] CarmenLittleFawn: mentors pam, one on one works but can wear u out

[21:35] Ozma Malibu: yes, each one teach one, exactly right

[21:35] Pam Broviak (pam.renoir): @CArmen – that is the conclusion
that is usually reached even though most think one on one is best

[21:35] PowerchairDude: lol we bake a pie and bring it over to their
house and welcome them to the community I woudl like to have greaters
for the communities…

[21:35] Zinnia Zauber: Wouldn’t that be cool if everyone fostered someone new?

[21:35] JenzZa Misfit: Gramma TRUE .. about the learning .. but .. its
like the horse and water right ? you cant make him drink .. but you
CAN salt the oats and make him thirsty , yes ? ….

[21:35] Zinnia Zauber: Pay it forward.

[21:35] Pam Broviak (pam.renoir): lol Power

[21:35] Ozma Malibu: and making this scalable hasn’t happened. I think
it’s that the personal is so important.

[21:35] Orange Planer: OK, show of hands – how many people here use
the Viewer 3 interface?

[21:36] Gramma Fiddlesticks: I spent 2 years on the old teen grid
working with kids who had been “on their own” there for some time.
They were gratefull for the teaching.

[21:36] JenzZa Misfit: so once someone kind of GETS it and sees a
reason to LEARN .. they willingly learn

[21:36] Pam Broviak (pam.renoir): That seems true JenzZa

[21:36] Zinnia Zauber: So, we know people want to learn more, right?

[21:36] PowerchairDude: yes

[21:36] CarmenLittleFawn: to much trouble viewer 3

[21:36] JenzZa Misfit: oh yes .. people are people in RL .. see ? so
if they are motivated .. they act !

[21:36] Gramma Fiddlesticks: I use Viewer 3 ONLY for mesh uploads and
to send things to the marketplace. Otherwise I revert back to Pheonix.

[21:36] Zinnia Zauber: Viewer 3 is great to teach with.

[21:37] PowerchairDude: which one is that?

[21:37] JenzZa Misfit: lol .. I am a developer and would you believe I
am on viewer 1 !! as we speak .. LOL

[21:37] Pam Broviak (pam.renoir): I use the most up to date viewer and
sometimes firestorm

[21:37] PowerchairDude: I am using Firefox

[21:37] Orange Planer: I humbly suggest that if more people knew what
the V3 interface looked like, we wouldn’t be having this discussion.

[21:37] Pam Broviak (pam.renoir): 🙂

[21:37] Gramma Fiddlesticks: I’d belive it jenzZa!

[21:37] Zinnia Zauber: okay

[21:37] PowerchairDude: oops firestorm
[21:37] PowerchairDude: lol

[21:37] CarmenLittleFawn: Singularity here

[21:37] JenzZa Misfit: Orange .. is that good or bad ?

[21:37] Orange Planer: Firestorm has a V3 interface, but it’s optional.

[21:37] JenzZa Misfit: v3?

[21:37] Gentle Heron: Viewer 3 here

[21:37] Zinnia Zauber: so, viewer smuiwer

[21:37] CarmenLittleFawn: some times firestorm

[21:38] Orange Planer: My point is this

[21:38] CarmenLittleFawn: viewer 3 only when forced

[21:38] JenzZa Misfit: oh i have the latest firestorm .. I just rarely use it

[21:38] Zinnia Zauber: The viewers will always change.

[21:38] Orange Planer: Viewer 3 works more like a Windows application;
right-click vertical menu, simplified menu structure, keeps the number
of options down to a dull roar.

[21:38] Gramma Fiddlesticks: of course they will Zinnia!

[21:38] Zinnia Zauber: They will always get better (or worse).

[21:38] Orange Planer: That’s as it should be for any new resident.

[21:39] Zinnia Zauber: New folks will start with what LL gives them to download.

[21:39] Orange Planer: Put your mouse over something, you get an info button.

[21:39] Sister Abeyante: I am thinking that, as far as the
infrastructure component of a viewer (which I agree, is certainly a
fundamental infrastructure!), it needs to Either so easy to learn
ithat ts intuitive… or there is a standardized method to learn the key

[21:39] JenzZa Misfit: when I am doing RendeZvous development testing
.. old viewer 1.23 .. is the most stable of all ..especially when
testing new scripts *shrug*

[21:39] Orange Planer: Yes, but oldbies tend to stick with what they know.
[21:39] Orange Planer: And that means we’re all oldbies… and most of
us are not using V3.

[21:39] Zinnia Zauber: Key Components!

[21:39] Orange Planer: So we’re having the same old discussion.

[21:39] PowerchairDude: what is new with v3? r u missing out if using V1?

[21:39] CarmenLittleFawn: yes sister

[21:39] Orange Planer: Yes, PowerChair.
[21:39] Orange Planer: Development on Viewer 1 stopped a couple years ago.

[21:40] Zinnia Zauber: So, those key things we need to help make
easier to tackle.

[21:40] JenzZa Misfit: I am , Powerchair .. missing out on some
features right ? but not ones I need … so not really
[21:40] JenzZa Misfit: web on a prim / cant see it ..etc

[21:40] Pamala Clift: I am in V3 and have taken the classes for the
new AI construct

[21:40] Orange Planer: Can’t do mesh.

[21:40] Gramma Fiddlesticks: I’ve used several different viewers so
that I can answer questions from my students about where things are.
But my personal use is still 9and prolly will be for a long time) a
viewer 1 style viewer such as Pheonix

[21:40] JenzZa Misfit: or mesh .. * again .. do not need it for my work *

[21:40] Orange Planer: Except that lots of avatars are walking around
in mesh outfits.

[21:40] Zinnia Zauber: Great, that leads into our next goal…
[21:40] Zinnia Zauber: Engaged Discovering of Your Interests and Pursuits

[21:40] Sister Abeyante: RE: key components to learn- that canshift us
away from infrastrcture, to…”education” (another of the components
Pam indicated earlier)

[21:40] Par (parhelion.palou): and mesh saves me a lot of prims in landscaping

[21:40] JenzZa Misfit: but I do not go anywhere .. I am always on my
island working lol

[21:41] Zinnia Zauber: So how you can create and find interesting things here.

[21:41] PowerchairDude: thats good

[21:41] Zinnia Zauber: We use different viewers to do it, but the
world is the same.

[21:41] Gramma Fiddlesticks: People have to be encouraged to go ‘exploring”.

[21:41] CarmenLittleFawn: encouraged to explore yes

[21:41] Pam Broviak (pam.renoir): LL has set up the destination guide
for this, but is there another method to develop to get people
somewhere they like fast?

[21:41] Zinnia Zauber: great how do you do that?

[21:42] Ozma Malibu: Is “engaged discovering of interests and
pursuits” motivational enough to get people past the chaos?

[21:42] Zinnia Zauber: Do you hand out Landmarks?

[21:42] Mrs. G.G. Mauer (aunty.lockjaw): Firestorm here. My alt uses
viewer 3 so I am familiar with it

[21:42] Gramma Fiddlesticks: open up the big map, scroll around, look
for a spot and teleport there!

[21:42] Pam Broviak (pam.renoir): The destination guide doesn’t seem
to work well for newcomers does it?

[21:42] Zinnia Zauber: Right, Ozma! Finding out their mission!

[21:42] Orange Planer: Sure it does, Pam.

[21:42] Sister Abeyante: @Zinnia- I find most new folks REALLY appreciate LMs.

[21:42] Zinnia Zauber: yes yes

[21:42] Namaara MacMoragh: I post things of interest on our community
calendar for Etopia.

[21:43] PowerchairDude: I was just in the Market Place and was reading
about Mesh lol I would hate to have a mesh suit looking at how some
viewer cant even view Mesh I would hope they get a blured avatar

[21:43] Zinnia Zauber: I like to ask people a million questions and
give suggestions.

[21:43] Gramma Fiddlesticks: LM’s work well. And it’s easy to explain
how they are used. Even to the newest of the new.

[21:43] CarmenLittleFawn: LM, yes and engaged discovering

[21:43] Pam Broviak (pam.renoir): @Orange – so the guide has been
shown to be helpful? is that then for avatars of all ages?

[21:43] Namaara MacMoragh: That allows subscribers and residents to
see things they may not find on the destination guide or SL events

[21:43] Zinnia Zauber: Do you search groups to get ideas?

[21:43] Gramma Fiddlesticks: sometimes Zinnia.

[21:43] CarmenLittleFawn: search yes

[21:43] Pamala Clift: I think people don’t READ much any more.. I
think they want it in Videos

[21:43] Orange Planer: If I’m shown a list of possible destinations
that I can look at by category and is simple to navigate… and I see
new residents appearing at all the places there, then I think it’s
safe to say it works.

[21:44] Sister Abeyante: @ Zinnia- I have never searched groups to get
ideas. But, I have used SEARCH function to find locations.

[21:44] Ozma Malibu: Have people start joining groups right away I think

[21:44] Pam Broviak (pam.renoir): Maybe there could be an interest
survey you take on their site and it builds a little tour for you? (my
kids did this for me in the makeup store today to find a fragrance!)

[21:44] Zinnia Zauber: When you arrive to a new town, how do you find
a connection?

[21:44] CarmenLittleFawn: yes Orange

[21:44] Gramma Fiddlesticks: explain to people what all those green
dots are on the big map. =))

[21:44] Orange Planer: That’s a harder question, Zinnia. People don’t
know how to SEARCH yet.

[21:44] Sister Abeyante: When I arrive new to a town, I find a tour guide!

[21:44] CarmenLittleFawn: search functions yes

[21:44] Zinnia Zauber: Yes! I like that idea, a survey and then custom guide.

[21:44] Orange Planer: And that’s the failing I see.

[21:44] Zinnia Zauber: Great, Sister!

[21:44] Pamala Clift: I wont take a survey. sigh..

[21:45] Zinnia Zauber: Well, think about Amazon giving you suggestions.

[21:45] Pam Broviak (pam.renoir): Yes Sister – or i look for the visitor center!

[21:45] Par (parhelion.palou): Nobody could ever manage to keep a tour
database updated

[21:45] Zinnia Zauber: if you like this sim, you might also like this sim.
[21:45] Zinnia Zauber: people who visited this sim, also like this and
this and this

[21:45] Par (parhelion.palou): Amazon controls its inventory …
nothing in SL is controlled

[21:45] Pam Broviak (pam.renoir): It would have to be a tour that
would automatically generate based on questions you answer

[21:45] PowerchairDude: I have found it to be ill programmed lol like
the program was not thinking aabout um the average Joe lol everthing
is like that sometimes

[21:45] Sister Abeyante envisions AI (“Bob the Monkey” of Virtual
Ability fame) who replies to a “What do you like to do?” with a couple
of LMs on that topic

[21:45] Pamala Clift: when coming into a new area, but.. I will take..
when I go into a gaming evenvironment something that defines my
character.. questions and choices typifying your presonality of your like the role play games

[21:46] CarmenLittleFawn: yes Par that is a problem updates sl is moving so fast

[21:46] JenzZa Misfit: What I find about SL to be so different is
this. There really are NOT .. communities of people , neighborhoods,
towns, cities. Its all individuals who own their own land .. large or
small. Unless there is an event going on .. many /most SIMS .. you go
there .. no one there .. even my own. not like RL at all in this

[21:46] PowerchairDude: my text to speech is crashing

[21:46] Gramma Fiddlesticks: Oh please! Let’s NOT do stuff like Facebook! =

[21:46] Pam Broviak (pam.renoir): Zinnia that reminds me of the
suggestions you see at the end of a blog post you read

[21:46] Orange Planer: Too late, Gramma!

[21:46] PowerchairDude: fixed it

[21:46] JenzZa Misfit: it is the EVENTS and planned GATHERINGS .. like
the one I was at earlier for this event .. the dancing .. the
chatting. THAT is the community .. its not about an area .. it doesnt
matter where it occurs.

[21:46] Orange Planer: It’s part of the “My Second Life” web pages!

[21:46] Gramma Fiddlesticks: as far as profile sgo orange, you are right.

[21:46] Zinnia Zauber: So, if communities that were alike worked
together then the could help build more connections.

[21:47] Gramma Fiddlesticks: we don’t need anpother Facebook. Let them
do their thing and we’ll do SL.

[21:47] JenzZa Misfit: Zinnia ! BINGO !

[21:47] Zinnia Zauber: wow that leads right into our next goal!

[21:47] CarmenLittleFawn: yes Zinnia

[21:47] Zinnia Zauber: Productive Building of Partnerships and
Professional Relationships
[21:47] Zinnia Zauber: Wow, how did that happen?

[21:47] JenzZa Misfit: like Stone Soup !

[21:47] Pam Broviak (pam.renoir): 🙂

[21:48] Sister Abeyante: Back in the early days of “do it yourself web
sites” there was a “web ring”- so if you were on a site about one
topic, there was a list of other sites (web rings) on the same topic

[21:48] Ozma Malibu: Aha!

[21:48] Zinnia Zauber: web rings, yes!

[21:48] CarmenLittleFawn: nods

[21:48] Orange Planer: But it has to be kept up by an organization.

[21:48] Zinnia Zauber: how could we do something like that here?

[21:48] Orange Planer: Easily.

[21:48] PowerchairDude: oh no facebook if it is going to be like just
throwing comments at everyone and the end that would suck

[21:48] JenzZa Misfit: Zinnia ! cuz .. youre wearing your ‘ connect
the dots ‘ HUD .. right ?

[21:48] Pam Broviak (pam.renoir): perhaps there is a tools someone
coudl create in SL to allow people to input their site if it is
related and then others can access it to get similar sites

[21:48] Sister Abeyante smiles at Orange the Programme…

[21:49] Orange Planer: Some group creates an organizational structure
that goes around and asks for people to be part of it.

[21:49] Zinnia Zauber: I am!

[21:49] JenzZa Misfit: OR .. PAM .. heres an idea : just a webpage of
some sort …..
[21:49] JenzZa Misfit: think outside the prim !

[21:49] Zinnia Zauber: there you go

[21:49] Pam Broviak (pam.renoir): Yes those are all great suggestions!

[21:49] JenzZa Misfit: a webpage ::: where SLURLS and pix and descriptions etc

[21:49] Par (parhelion.palou): Even if LL created the tool and
advertised on their site, the majority of people in SL would never
know about it. There’s no mass media.

[21:49] Orange Planer: Then that organizational group sets up
location(s) in SL where people can go to choose different topics,
which gives them info to web pages/LMs of places.
[21:50] Orange Planer: That organization has to keep up the
information so it’s accurate.

[21:50] PowerchairDude: I web ring

[21:50] JenzZa Misfit: LL is not going to create tools for us .. lol
.. trust me on this

[21:50] PowerchairDude: I would like to have a SL ring

[21:50] Zinnia Zauber: We need to do it ourself!

[21:50] Orange Planer: Or… each group that decides to participate is
asked to self-manage….

[21:50] Par (parhelion.palou): A resident created tool will only reach
a few percent of SL

[21:50] Orange Planer: And is monitored for updates, if necessary.


[21:50] Pam Broviak (pam.renoir): 🙂

[21:50] Zinnia Zauber: lol

[21:51] Sister Abeyante: @ Par- unless it is so good it “goes viral” LOL

[21:51] Pam Broviak (pam.renoir): that was so funny i lost the thought i had lol

[21:51] Zinnia Zauber: Well, so do you guys believe that part of
planning a community is to lead by example?

[21:51] Gentle Heron: I can say that updating a list is really really
hard work. Virtual Ability maintains the Path of Support– a virtual
visual demonstration of the peer support systems available in SL. Eme
and her crew have identified over 120 of them… but figuring out
which ones are really valid, accurate, active… that’s so hard!

[21:51] CarmenLittleFawn: yes

[21:51] Par (parhelion.palou): There’s no way for anything to go viral
in SL … it’s a group of thousands of independent groups who don’t
know other groups exist.

[21:52] Gramma Fiddlesticks: You might just be surprised at how
information like that can spread though the various groups Par. Just
look at what happened this time last year when the news went around
abouthe mass ejection of members of the Builders Brewery group.

[21:52] JenzZa Misfit: exactly Parhelion

[21:52] Par (parhelion.palou): Sorry, never heard of that

[21:52] Zinnia Zauber: So, what are the things we can do. On our own
to start building these connections.

[21:52] Pam Broviak (pam.renoir): Its almost like we need a type of
chamber of commerce

[21:52] Ozma Malibu: Are you organizing the structure? Are you saying
it’s us? Because if it’s people, then things don’t have to be so

[21:52] Zinnia Zauber: A chamber of awesomeness!

[21:52] Orange Planer: Or….

[21:52] Pam Broviak (pam.renoir): 🙂

[21:52] Pamala Clift: yeah I volunteered to be ejected first. and that
crashed the

[21:52] Lucinda Lavender: :))

[21:53] CarmenLittleFawn: yes like the chamber idea Pam

[21:53] Zinnia Zauber: So, does this seem overwhelming?

[21:53] Orange Planer: We set up a system that people modify
themselves, and we DON’T monitor it.

[21:53] Gramma Fiddlesticks: 17,000 people were ejcted from the BB
group by a membership bot script that went awry. within a week
thousands of those people had rejoined the group becuase of other
groups letting their members know the problem happened.

[21:53] Orange Planer: Let there be dead links.

[21:53] Pam Broviak (pam.renoir): is that a group then that could be
elected by the grid? or is that too “organized” for what we want?

[21:53] JayR Cela: @ everyone listening / untill the bone headed folks
at LL embrace Hper-Grid and Open Sim / all this talk is a waste of
time / with in a few years SL will be just like AOL / *GONE Like The
WInd * / *POOF!!* 🙁

[21:53] Zinnia Zauber: that is great Gramma!

[21:53] PowerchairDude: a library with a SL ring would be nice

[21:53] Ozma Malibu: It’s not overwhelming if we remember the “each
one teach one” idea

[21:53] JenzZa Misfit: what does : by the grid mean ?
[21:53] JenzZa Misfit: you mean ALL of SL ?
[21:53] JenzZa Misfit: that cant be done. period.

[21:54] Zinnia Zauber: great Ozma

[21:54] Orange Planer: JayR – you doomsayers have been saying that for years.

[21:54] Par (parhelion.palou): Copyright problems keep SL away from
the hypergrid

[21:54] Orange Planer: And there are OTHER issues with a hypergrid –
like who owns your inventory?

[21:54] Pam Broviak (pam.renoir): @JenzZa – it could be by whoever
wants to vote in SL

[21:54] JenzZa Misfit: SL is heading for the Steam portal … think it
will be around for a long … LONG time 🙂

[21:54] Gramma Fiddlesticks: copyright problems are an issue with all
the girds from what I can see Par. =

[21:55] Par (parhelion.palou): That’s right … no agreed way to
transfer between them while respecting copyright

[21:55] Pam Broviak (pam.renoir): @JayR whatever we do here is a
learning experience that can translate to any other virtual setting

[21:55] Gramma Fiddlesticks: *grids

[21:55] Par (parhelion.palou): LL is big enough to be sued … the
others aren’t … yet

[21:55] JenzZa Misfit: and how would you get that word out there Pam ?
there is no way to inform all of SL unless you want to pay 1500 US for
a 1 time log in screen msg by LL

[21:55] Ozma Malibu: An election? Interesting idea.

[21:55] Zinnia Zauber: Do you believe that one person can make a difference?

[21:55] Gramma Fiddlesticks: I do Zinnia.

[21:56] Par (parhelion.palou): To a community, yes

[21:56] PowerchairDude: Did links would be just reported by the users
which will sent to the person in charge of the group they are in

[21:56] Zinnia Zauber: Yay!

[21:56] Pam Broviak (pam.renoir): PR has come up a few times – is that
another goal to look at? how can we establish a communication
structure that reaches the most people in SL?

[21:56] Orange Planer: time for bed. Tomorrow’s another day.

[21:56] PowerchairDude: I would also like to see a system that tells u
the last day that link was used

[21:56] Zinnia Zauber: Take care, Orange.

[21:56] Gramma Fiddlesticks: G’night orange. =)

[21:56] CarmenLittleFawn: nite orange

[21:56] Ozma Malibu: clearly one person can make a difference
especially when other people take what the first person has taught,
change it perhaps, send it on

[21:56] Zinnia Zauber: Excellent Ozma!

[21:57] Sister Abeyante: Is there a HUD of some sort that one can
easily load LMs into? Because, if so, we could get that into the SL
Market place (free) and disseminate it person to person, and then
invite people and groups to “load” it with a few themed LMS that ar
etheir faves.

[21:57] Pam Broviak (pam.renoir): @Good suggestion Sister

[21:57] Pamala Clift: I as well must say good night all.. these
graveyard shifts are zapping any clear thoughts I could contribute

[21:57] Sister Abeyante: Replicating the “empty” hud would allow folks
to create their own selections, and have their, or their groups name
on it.

[21:57] Gramma Fiddlesticks: Ozma “Paying Forward” does work. But it’s
a ‘skill” that has to be taught and encouraged to others.

[21:57] CarmenLittleFawn: yes very good idea

[21:57] PowerchairDude: yes

[21:57] Pam Broviak (pam.renoir): Yes, it is late here too! I think we
will be wrapping up for tonight

[21:57] Zinnia Zauber: These are amazing ideas!

[21:58] CarmenLittleFawn: night Pamala

[21:58] PowerchairDude: VA has a HUD

[21:58] Zinnia Zauber: We have so much to share!

[21:58] Gentle Heron: Lots of HUDs like that… art museums have one,
hunts have them…..

[21:58] Ozma Malibu: In this case we’d be paying forward the concept
of the people powered infrastructure

[21:58] Sister Abeyante: Ok… so the structure or mechanism is out there.

[21:58] Gramma Fiddlesticks: Indeed!

[21:58] Zinnia Zauber: We have to be the leaders of what can be.

[21:58] Mrs. G.G. Mauer (aunty.lockjaw): wants a power shopping hud

[21:58] CarmenLittleFawn: mmhmm

[21:58] Gentle Heron: Gramma, maybe that’s the solution to changing
ALL of our communities, RL and SL… teach “paying it forward” as a
moral imperative.

[21:58] Pam Broviak (pam.renoir): Make sure to connect with each other
and keep working on community! And if you want to follow the plan’s
progress it will be on the website
thanks for your input and ideas and time!

[21:58] Zinnia Zauber: Yes, I think so.

[21:58] Sister Abeyante: It would then be a “people task” to make the
huds themed and fun to distribute. “Here’s your collection of my
favorite places to fly airplanes!”

[21:59] Gramma Fiddlesticks: I whole heartedly agree Gentle. But I
also know it doens’t happen overnight. It has to be said again and
again and again.

[21:59] Zinnia Zauber: It encourages responsibility and respect when
you Pay it Forward.

[21:59] Gramma Fiddlesticks: yes Zinnia!

[21:59] Dancers Yao: @pam…yes I think that is a good goal…!

[22:00] Ozma Malibu: I love it the themed huds, but I think we need to
start with the simplest idea possible. I don’t know what that idea
would be though.

[22:00] Zinnia Zauber: Yes! Dancers! Yes!

[22:00] CarmenLittleFawn: yes

[22:00] Gramma Fiddlesticks: and you all may think I’m naive, but the
good old “Golden Rule” also still works!

[22:00] Zinnia Zauber: right

[22:00] CarmenLittleFawn: yes it does

[22:00] Pam Broviak (pam.renoir): It is important to support your
fellow man – one kind word or deed can sometimes make a huge
difference to someone

[22:01] Zinnia Zauber: yes!

[22:01] Gramma Fiddlesticks: smile to a stranger and see!

[22:01] Dancers Yao: agree…

[22:01] JenzZa Misfit: just sayin … I knew a group that tried that
HUD idea once .. the pass it on .. add to it .. pass it on idea .. it
ended up loaded with adult content LMs and passed around for 2 years
and all pointed back at the original creators of the idea

[22:01] JayR Cela: Untill LL can actually fit more that 40 or so
avatars conferrable y onto a grid at one time / increase prim count /
and finally fix cross border sim crossings it’s like whipping a
deaying horse

[22:01] Zinnia Zauber: How can we end this workshop with a great set
of ideas to help push forward on our goals?

[22:01] Ozma Malibu: how could the idea of paying it forward be linked
to the concept of an infrastructure made up of likeminded groups?

[22:01] Gramma Fiddlesticks: = that’s sad JenzZa, =

[22:02] Par (parhelion.palou): most of SL rarely sees 5 people on a
region at once

[22:02] JenzZa Misfit: just be careful what you do .. this is SL ..
not RL .. and it is huge and full of ‘ everyone ‘

[22:02] Ozma Malibu: How can we inform people in SL of what we want to do?

[22:02] Zinnia Zauber: Some of the things we have discussed take
infrastructure and it sounds like communication is a big part of it.

[22:03] PowerchairDude: I’s there a LM Hud that can only be approved
of by these orgs, and they can receive ideas and add those later

[22:03] Ozma Malibu: Communication is the virtual infrastructure

[22:03] Pam Broviak (pam.renoir): I think it could be helpful if
people went back to their communities and discussed if they thought a
centralized group would be helpful

[22:03] Par (parhelion.palou): We can’t inform everyone in SL of
something. Nobody can.

[22:03] Zinnia Zauber: Wonderful!

[22:03] Ozma Malibu: We can’t inform everyone, but some ways of
letting people know may work better than others.

[22:03] PowerchairDude: soo true

[22:03] Zinnia Zauber: We need to spread the word and turn it into action!

[22:03] Pam Broviak (pam.renoir): And if people could explore the idea
of a central method of communication that could reach out to most of

[22:04] Gramma Fiddlesticks: we can’t in one day par. But over time we
can reach a huge percentage of them.

[22:04] Zinnia Zauber: yes, I think that is worth us all looking for.

[22:04] Pam Broviak (pam.renoir): we could all pledge to write one
blog post exploring one of the ideas discussed here today

[22:04] Zinnia Zauber: Great idea!

[22:04] Ozma Malibu: Pam seriously that is a good idea. Because we
would all reach different communities.

[22:04] PowerchairDude: will I would like a joint community HUD the end for now

[22:04] Gramma Fiddlesticks: will there be a transcript of this
meeting posted soemwhere??

[22:05] Zinnia Zauber: Right! We need to find ways to unite.

[22:05] Gentle Heron: That’s the start, Gramma!

[22:05] Zinnia Zauber: Yes, I will post it on the Nonprofit Commons blog

[22:05] Pam Broviak (pam.renoir): yes and we would get even more input
from comments on the posts

[22:05] Ozma Malibu: I think we need to think of solutions that we can
arrange, by ourselves.

[22:05] Zinnia Zauber:

[22:05] JenzZa Misfit: you would be better served I think to have your
‘ go to for info ‘ place be outside of SL .. a website .. and promote
THAT in SL … that is what is familiar to all people who want to be
avatars .. getting info on the very web itself.

[22:05] Gramma Fiddlesticks: Thanks. I don’t blog myself, but I know
folks who do and if I can point them to a place to read, it will help
a lot.

[22:06] Zinnia Zauber: wonderful!

[22:06] Pam Broviak (pam.renoir): Good idea Gramma

[22:06] Zinnia Zauber: I am so pleased you all joined us today!

[22:06] Ozma Malibu: I don’t blog either, but I have been thinking
“blog post” all night.

[22:06] Pam Broviak (pam.renoir): Yes thanks to everyone!

[22:06] Zinnia Zauber: I want to thank Pam for sharing her knowhow
about community planning!

[22:06] Dancers Yao: a central communication is important….like
today in LA the traditional news on TV had everyone watching for the
Endeavor space shuttle to land…so maybe we can use the virtual TV on
the Web somehow?

[22:06] Zinnia Zauber: And, I want to thank YOU!

[22:06] CarmenLittleFawn: yes 🙂

[22:06] Ozma Malibu: So what is the next step?

[22:06] Zinnia Zauber: You all have wonderful ideas!

[22:07] Namaara MacMoragh: thank you … and everyone for your great
input in the conversation

[22:07] Zinnia Zauber: You can make the difference in the world.

[22:07] Dancers Yao: yes thank you Pam and Zinnia

[22:07] Zinnia Zauber: Let’s agree to keep making plans to meet again
and share how we can move forward.

[22:07] Pam Broviak (pam.renoir): Ozma – myself and others working on
the plan will continue to meet with communities in SL.

[22:07] Ozma Malibu: yes thank you

[22:07] Zinnia Zauber: In the meantime, Pay it Forward!

[22:07] JenzZa Misfit: see ? and here in SL .. we CAN all talk at once
! and we DID ! and it works 🙂 you cant do that in RL .. why ? cuz
youre not typing in RL .. youre talking 🙂

[22:07] Zinnia Zauber: lol

[22:07] PowerchairDude: it was cool

[22:07] Gramma Fiddlesticks: something we all should keep in mind,
“social change” (and I think that is what we are talking about here)
takes time. It won’t happen in a day. But we have to begin somewhere
or it will never happen.

[22:07] Pam Broviak (pam.renoir): Eventually we will take what we have
heard and the input on the surveys online and develop a plan then put
it out for everyone’s reveiw

[22:08] Zinnia Zauber: Please remember that you are all welcome to all
our Nonprofit Commons Meetings!

[22:08] CarmenLittleFawn: ty Zinnia

[22:08] Zinnia Zauber: Please get the gift on top of the big cupcake
to get info about the Nonprofit Commons.

[22:08] Zinnia Zauber: Yes, that would be great Pam!

[22:08] Pam Broviak (pam.renoir): If anyone wants to work on the plan
just IM me – we can use volunteers for meetings or working on the
actual plan!

[22:09] JenzZa Misfit: I remember … 6 years ago at a Linden Town
Hall meeting .. I spoke up and said : someday .. educators and non
profs and who knows what all .. will be in SL .. and figure out how to
use it for the future and for the good ! and all the porn dorks
laughed at me and called me nuts.
[22:09] JenzZa Misfit: *heh*
[22:09] JenzZa Misfit: whos nutty now ?

[22:09] Zinnia Zauber: Please remember to update your profiles, help
people, and make new friends to connect the dots!

[22:09] Pam Broviak (pam.renoir): 🙂

[22:09] Gramma Fiddlesticks: Yes JenzZa! =))

[22:09] Par (parhelion.palou): At least there are some nonprofits and
educational groups left

[22:09] Gramma Fiddlesticks: thanks for having this meeting Zinnia and
pam. And thanks for allowing me to prattle on. =)

[22:09] Zinnia Zauber: Thank you all for joining us! And, like I
always say… you can’t have community without UNITY!

[22:09] Gentle Heron: And new ones coming in, Par!

[22:10] JenzZa Misfit: ( p.s. all those porn dorks bought my
RendeZvous eventually so they could walk and hold hands * double heh*)

[22:10] Zinnia Zauber: I love the prattle!

[22:10] Gramma Fiddlesticks: goodnight all! It’s 1am for me!

[22:10] Zinnia Zauber: Thank you!

[22:10] CarmenLittleFawn: night 🙂

[22:10] Zinnia Zauber: Good night and please take care!

[22:11] Zinnia Zauber: Thank you for being part of this!

[22:11] Pam Broviak (pam.renoir): Good night everyone! 🙂

[22:11] Zinnia Zauber: Some great ideas for our goals have been delivered!

[22:11] JenzZa Misfit: thanks everyone .. this was so interesting .. i
hope you all figure it out 🙂

[22:11] Zinnia Zauber: Thank you Pam!

[22:11] CarmenLittleFawn: night pam

[22:11] Brena Benoir: Good night to all leaving

[22:11] Zinnia Zauber: You will be part of it JenzZa!

[22:11] CarmenLittleFawn: Night everybody, tc 🙂

[22:11] Brena Benoir: thanks for joining us!

[22:11] JenzZa Misfit: p.s you all rock for your volunteerism etc 🙂 I
am a ruthless capitalist entrepeneur 🙂

[22:11] JenzZa Misfit: I will ? lol

[22:12] Gentle Heron: Thanks Pam and Zinnia for organizing this. And
thanks to everyone who participated and thought about these important

[22:12] Pam Broviak (pam.renoir): lol

[22:12] Dancers Yao: good night…have good dreams

[22:12] Pam Broviak (pam.renoir): Thanks so much Zinnia!

[22:12] Zinnia Zauber: Thank you Gentle! You know how to support
community and love all the ideas!

[22:12] Sister Abeyante: Excellent discussion, indeed.

[22:13] Zinnia Zauber: Yes!
[22:13] Zinnia Zauber: I love it!
[22:13] Zinnia Zauber: So many super ideas and from awesome folks!

[22:14] Pam Broviak (pam.renoir): Yes thanks Gentle so much for
participating – you have an awesome community!

– End of Line –

Written by: Zinnia Zauber

Accounting Tools for Nonprofits! Fireside Chat 3/30 at 11AM

Financial Management Webinar Live Chat Page

Associated with Nonprofit Accounting Solutions Fireside Chat on March 30 at 11am PST.  See official invite for more info.


Written by: InKenzo

Looking Back & Looking Forward

As we tip forward into a new year and #TSDIGS Digital Storytelling Event it’s a great time to celebrate what’s working in our virtual community, learn a few lessons and set intention for the coming year together. What were some of the highlights of our time together at NPC this past year?

1.Preferred Family Healthcare receives a grant for $865,000 for virtual addiction therapy services and PopSci features Coughran and Brena this month. Lesson learned: dream big and have metrics to back yourself up!

2.Virtual Haiti Relief teams raise thousands through virtual events in partnership with NPC and other charitable avatars. Lesson: build partnerships early, before disaster strikes, so you’re ready to leap into action together.

3.TechSoup trainings, webinars and events draw thousands of nonprofit leaders to learn about new platforms, tools and opportunities to grow. Lesson: keep providing easy opportunities to learn new tools and the community grows in appreciation.

4.NPCGames, a special working group for nonprofits interested in developing games, grew to include dozens of specialists working across sectors to grow causebuilding options for play. Lesson: Nonprofit leaders can be gamers too and we need both mindsets to develop meaningful play experiences.

5.GreenTech initiatives take hold in many organizations, reducing energy and resource costs while encouraging use of cloud and virtual platforms as an alternative to travel. Lesson: promoting efficient virtual teamwork helps reduce operation cost for some nonprofits.

6.Stories of Impact machinima videos joined our YouTube page featuring some of the best NPC leaders in action. Lesson: Telling stories through interactive media helps our community grow outside of the virtual world.

7.After four years of @techsoup weekly Friday meetings in Second Life we maxed out our sim with 99 guests to hear Lindens talk about bringing teens and adults together in the new mixed grid. Lesson: never underestimate how many people will appear when the right guest shows up!

Looking forward, how can we take our best assets and build stronger virtual communities for nonprofits?

1.Integrating youth and adults in one virtual place will allow for many new educational and volunteer opportunities along with a potential infusion of young energy

2.ReactionGrid, OSGrid and various open sims are available at low cost to nonprofits, making it accessible for organizations to own their own servers or create larger simulation experiences

3.Building bridges between worlds, hypergrid tours and cross-sector partnerships will be even more important as we connect beyond Nonprofit Commons in Second Life

4.Educational experiences, museums and nonprofits that create immersion experiences in virtual space will find participation growing, especially as user content is featured in galleries and exhibition halls around the world

5.Embracing young, saavy programmers who are excited to help their favorite causes will be the tipping point for many organizations looking to grow and try new endeavors

6.Invite more gamechangers and respected leaders from various sectors to help us open new doors, dream big and make new connections across the grids

7.Playfulness and fun storytelling elements connect people over time and grow a sticky network of engaged leaders. Be intentional about designing play that offers various ways to plug in and random people will find you and get involved!

So on this 1/11/11 it is our hope as the avatars of Nonprofit Commons that you are taking time to do something new, build a bridge and be the best you can be. Never settle for the status quo when you can be extraordinary – every avatar at NPC embodies this in some way and together we create a community that is unique in its resilience, a pillar in the ever-shifting 3D web world. Being that pillar requires all of us to live out the commitments we’ve made to our people, to volunteerism within NPC and to continually reach out beyond ourselves and represent alteratives to the rigidness of our real world. Each of us has learned to craft our own experience, choose our own adventure and share some piece of that through photos, machinima, blogs and tweets. Keep sharing and remember that we create this experience every day together and we choose how to make the most of it!

Special thanks to the leaders at Nonprofit Commons for their hard work along with Rik Riel, Rhiannon Chatnoir and Pathfinder for their amazing blog writing looking ahead to 2011 in virtual engagement.

Written by: InKenzo

Sampling Nonprofits: Collected Thoughts on JUMO

After a week in the nonprofit world Jumo is making waves for its big push around nonprofit discovery via social networking. Is it working? We’ve sampled blogs from TechSoup community leaders in this post to help you determine whether investing time on JUMO is right for your organization.

Amy Sample Ward

As you may have heard, Jumo is now open in beta. What is Jumo? As Mashable reports, “Jumo was designed to let users find, follow and support the causes important to them, and with 3,500 organizations on board at launch, would-be philanthropists should be able to find and follow something of interest upon joining. (For comparison’s sake — Apple’s Ping had 2,000 artists two months out of the gate.)”

Functionality: Persistence
So far, trying to navigate the site to browse or set up a profile has about a 50/50 chance of hitting either a 504 or 500 error page. It’s been quite a frustrating process, especially when inputting 33 different countries one by one in the “where we work” section just to have the “save” not work. It is in beta, let’s not forget! So, patience and persistence are the keys to success. I’m always the first to admit I’m not patient, but I persistence this morning has gotten me pretty deep into the site – so keep refreshing your browser and you’ll get through!

Facebook Requirements
It seems that you have to have an organizational presence on facebook in order for the project page on Jumo to work/look right – I put in my facebook ID, thinking it was verifying my association as the admin on the organizational account, but instead it put my photo and info as the organization’s! I’m not sure that organizations will want to maintain, or create, a profile on facebook just as a ticket to using Jumo. Is this experience correct – have others found this to be true?

Here’s the screen shot for the TechSoup Global page on Jumo. I am following the organization and am an administrator on the page – doesn’t appear to show either of those facts!

I’m also not finding any way to customize the URL so that users could more easily find, and I could more easily share/promote the page.

I’ve had quite a string of issues with the messaging in Jumo. Here are some of the posts I’ve shared this morning with members of a social media for nonprofits group in facebook:
* when I try posting on people’s pages, it doesn’t appear to go through, but then they say they get 4 emails telling them about it (this is what one contact reported after I posted on his wall);
* when I tried posting an update on my own page it went through twice! Just checked back and Jumo deleted the second/double post but the diction is very strange! “Amy Sample Ward wrote on her/her profile:”
* I just posted on Beth’s wall on jumo and left the “post to facebook” box checked to see if it would post on her or my facebook wall as well, but it doesn’t seem to have done so.
* Also interesting, that it let me post on Beth’s wall (if the Jumo terms use “wall”) even though we weren’t following each other. Could mean that users don’t have a way to manage the amount of posts (read: spam) that could get through to them…
* I got an error that said only letters, spaces and punctuation were allowed… no numbers?!

The reason a site for finding and following causes you care about has social features is because it isn’t just the organizations we care about that we like to follow, but also the people we care about. If a friend or family member donates to an organization, starts or shepherds a campaign, or shares an appeal for support, data has shown that we are more likely to listen and even take action – we trust our friends and family and listen to what they say more than just ads or mass-messages. So, finding and following the people we want to listen to should certainly be easier in Jumo!

As Tom Watson posted in a facebook group this morning, what’s the point?….does the nuance between the two platforms come down to “action” or something else? Organizations that I am or could follow are on both platforms, so what is the deciding factor influencing their strategy for engagement on the platform and the deciding factor for which platform I use to connect with them?

Beyond a Platform
Beyond this platform or that one, why do you, as an individual who is passionate about a cause, want to connect directly with a nonprofit organization online? Is it to take action – online? or off?  Is it to know what they are doing and how they use the funds you may have given them? Is it to see if they are worth your donations or volunteer hours? How does your purpose for engagement influence your choice of platform?

Daniel Ben-Horin

When I first heard about Jumo quite a few months ago, I reacted basically as Tom Watson did, though more snarkily. Subsquently, a mutual friend brokered a call between Chris and me. He’s obviously a smart guy and he’s trying to do good in the world. I think it’s important that we in the nonprofit tech space stay open to new ideas, projects, people in our space, and don’t hold it against the the newbies that they are able to raise money easily or maybe haven’t paid what we might consider the appropriate dues. There’s no growth if we try to pull up the drawbridge behind us. That said, my feeling talking to Chris was that he was kind of checking off a box. I sensed he had received blowback for not having talked to enough NPO folks and was remedying that, but was very much in love with his concept, and wasn’t really open to revisiting his paradigm. He was going to do what he was going to do and our call felt very pro forma. I wouldn’t say that Ami, Greg or Ben of Idealist V’match and missed a whole lot, though of course if he was going to reach out to the field, Chris should have reached out to the orgs that are most active in the corner he wishes to inhabit.

But I think we should take a long view here. It is not foreordained that Jumo will ‘sweep away the competition.’ This is a different environment than the more or less purely social one of FB. With all his dough and pedigree, Chris and his team will still have to earn trust in order to succeed, and it’s not clear to me how well they understand that or how they expect to address that need. Frankly, Chris’s round of interviews notwithstanding, I think they have a *huge* learning curve about the npo sector and the ngo sector and civil society generally. Basically, I think the right approach is the one Amy is taking here–Try to understand what they are offering…withhold judgment as much as possible…openmindedly try to make Jumo ‘work’ for our organizations and causes….learn by doing so and hope they learn too. While it is frustrating to have tech glitches, let s/he among us who is without sin in that regard cast the first stone! I don’t see much point in castigating them for being pre-alpha rather than Beta. In general, the proof is in the benefits they provide for social change and I think that our community’s reaction should be focused on that, which will take some time to reveal itself.

The Jumo project reminds me a bit of when AOL Foundation set up in late 90’s. I had funders tell me they wouldn’t support TechSoup because Goliath was clearly going to win this one. Didn’t happen that way after all, and I attribute the results to the much closer relationship we had to actual on the ground nonprofits. Idealist, V’match, (and I’d certainly add Wiser Earth to this list) have built up really committed followings. Jumo has a long way to go to get there.

On the other hand, none of us has built Facebook and we all talk about scale, reaching more people, getting beyond the circle of hard core activists etc. It’s conceivable that Chris and Jumo have something to teach us there. I’d like to find out.

Evonne Heyning

Five years ago we would muse with catalysts at the Omidyar Network about relationship networks, reputation and trust and the essentials of building strong communities of change for both local and global impact. Today some of those ideas have come to fruition with platforms like, Wiser Earth, Ushahidi, Quora, LinkedIn and Twitter campaigns. As many of us have worked together and cross paths frequently in the ethers there’s been a desire to track those engagements and understand true reputation through our work over time, mapping the most prolific leaders with great questions & endeavors like we do on the TechSoup Forums.

Jumo released to the public in the last 24 hours and has the potential to fill the gap between great people and great endeavors in a different way than, LinkedIn or Wiser Earth manages to do. Unfortunately it seems Jumo may have more interest in the transactional economy of giving than the relationship economy it has the potential to grow, becoming a philanthropic passthrough that takes a cut higher than most fiscal sponsors, but lower than the United Way. So far it functions very closely to the Causes function on Facebook, more like Razoo. It’s a start, but personally I want a real economy of contribution that goes deeper than dollars.

Tracking followers simply in the Quora fashion is a nice and elegant way to see who influences who but it lacks any sort of qualification or indication of endorsement. Recommendations in LinkedIn are more helpful but a star/point system would allow for users to vote up their favorite leaders and catalysts in various fields.

I value social action networks with indicators to vote up submissions to the creative economy. If you imagine each post, video or photo as an asset in the marketplace of Facebook or Twitter I want the ability to be able to give extra stars, points or fiery dragons to the people who are submitting the best possible solutions. The LIKE button is ok but I’d rather have 30 stars a day and have the ability to blow 5 stars on the best link or photo. I believe that this mix of a creative economy and reputation-associated relationship building will allow us to find collaborators and get things done more effectively in less time.

So far the social action networks that have sprung up to get things done quickly include Ushahidi, the Crisis Camps/Crisis Commons movements and Twitter social campaigns. Most of these have required the frequent use of googledocs and wikis to manage collaborative information across wide virtual teams and lack the ability to track the backend of engagement well as we look to reward those who are getting the most done.

Any tool that helps us leverage more for less is helpful….for now the tools that are helping me the most to create social change ripples include Twitter, Quora, YouTube, LinkedIn and Facebook. For now the social action networks like and Jumo offer enough for me to chime in once or twice, but I’m not seeing enough sticky reasons to keep coming back to share new endeavors. Is there a future for a philanthropic discovery site like Jumo that does not push regular emails or curated updates? Would you keep going back, or are you having better experiences with other social action networks?

Allyson Kapin

Are niche social networks the best way to mobilize people and channel their energy into supporting nonprofits? Will it turn more people into repeat donors and committed activists?

…. While Jumo has some cool Facebook integration, Twitter-like features and uses an algorithm to suggest projects and issues, many nonprofit campaigners say it needs to do much more to make it a valuable online social community that will lead to a deeper engagement.
“Jumo needs to question what makes them different, does the cause marketplace really need them, who will use the platform, and how will it be marketed to them,” said Geoff Livingston.

“I don’t see Jumo, at least right now, filling a gap,” said Amy Sample Ward of TechSoup Global. “I’d love to see a platform that is focused on action: finding actionable opportunities (Social Actions made great impact here), taking action (helping people find others to do it with them, build trust, form a community, etc.), and then report/display the results of the actions.”

……Hughes is a smart entrepreneur. Hopefully, he will listen to the nonprofit community’s feedback and adapt Jumo to connect people to nonprofits that truly move people up the ladder of engagement.

Jessica Dally

My biggest thought on Jumo has to do with why I use other social sites and that comes down to getting information out to people who aren’t working in the NPO sector.  Certainly meeting, discussing and connecting with other NPO’s is TERRIBLY important but for much of my work in the past and currently, getting information out to people who are not in the field is equally important and this is where I wonder about time spent in Jumo.  Sure, there’s a lot of NPO’s there for obvious reasons, but I have yet to find anyone there who isn’t also on FB or twitter.  Every new tool creates more work and with smaller orgs with little ability to really hit every tool I can’t help but think that this is not a good use of time that could be spent reaching out to their community on Facebook or Twitter.

All this said, it’s way too soon to know if it’s great or not but likely I wouldn’t want to invest a ton of time there until I see it grow into something far better than it is now.  Something more stable and with a better vision.

Evonne’s Summary:

Jumo is VERY beta and they’re catching up with tech bugs.  They’re smart but not always asking the right questions when it comes to filling gaps in engagement or action for nonprofits. Jumo is focused on FIND FOLLOW SUPPORT: a discovery space for giving to new organizations.  Volunteerism beyond posting a note to friends is nonexistant in this space and money is the only currency that counts.

Jumo’s topical navigation will serve smaller nonprofits well who jump on early, carve a niche and build a big fan base: however at this early stage it’s hard to tell if the total fundraising capacity will be any stronger than Causes on Facebook. Thankfully it requires little maintenance and should not be a big time drain for your social media leaders.

Written by: InKenzo

In the Social Media Kitchen with TechSoup Chefs at NSAC 2010

[cross-posted to TechSoup Blog]

As we mentioned on the blog, TechSoup’s online community staffers along with expert consultants presented at the NSAC (National Sexual Assault Conference) hosted by CALCASA (California Coalition Against Sexual Assault). The five of us social media “chefs” set up our TechSoup social media kitchen at the conference lounge, where folks could drop-in during the conference and get one-on-one help with their social media questions.

We kicked off our tech kitchen with a presentation Social Media: Listen First. Janet Fouts, Susan Tenby, and I discussed the most important part of any social media strategy: listening. Social media is all about joining in the conversation and just like a face-to-face conversation, you want to be an attentive listener for your supporters. Our resource list from the presentation has more information. In addition, Janet’s website has a terrific list of listening tools, as does Beth Kanter’s wiki.

Day 2 was a presentation from Jessica Dally, Evonne Heyning, Susan Tenby, and I on Multimedia Storytelling and Events where we explored the importance of telling your story in a compelling way to engage users with your cause. Evonne gave several examples of anti-violence groups, such as The Girl Effect and We End Violence that have effectively used video to tell their story in a compelling way. Many conference-goers noted the terrific posters on display from We End Violence that took a direct approach, with a touch of humor to bring attention to an important issue.

Helping out in the TechSoup kitchen was a terrific opportunity for us to meet with nonprofit workers in person and really get a sense of the kinds of issues that they are dealing with in their every day work. We addressed a range of questions from, “How do I get Twitter and Facebook to connect with one another?” to “Should you have a public Facebook page when privacy and confidentiality are big concerns?” to “What’s the best way to collaborate online with a group of people?” I also let folks know about a free resource they might not know about, the TechSoup forums, which is open to anyone to post technology questions anytime and get expert answers.

We also met some amazing, inspirational folks doing important work on sexual violence issues. Among them were Chai and Shannon of Hollaback DC, Ann Turner from National Clearinghouse on Abuse in Later Life (NCALL), and Shamra Goy of Family Support Center in Washington. You can view all of their video profiles here.

A big thanks to CALCASA for having us again this year!

What’s your biggest social media question? Post it here in the Emerging Technology forum and get expert answers.

Written by: penguin kuhn