Google Tools Tour for the May 15th Nonprofit Commons Meeting

This Friday, May 15thTechSoup’s Nonprofit Commons in Second Life meeting will feature a tour of the many Google tools available for nonprofits, libraries and educators. You probably are familiar with YouTube and Gmail, but what about the many other apps and tools that Google offers. Come learn and share tools useful for storytelling, learning, and furthering your mission.  

Join us in Second Life!


Nonprofit Commons Weekly Meeting

Friday, May 15th, 8:30 AM PT / SLT

Plush Nonprofit Commons Amphitheater  


AGENDA (all times below PT)

    •    8:30 am Introductions

    •    8:40 am TechSoup Announcements

    •    8:45 am Mentors Central 

    •    9:00 am Featured Presentation – Google Tools Tour

    •    9:40 am Open Mic / Announcements 

The mission of the Nonprofit Commons in Second Life is to create a community for nonprofits to explore and learn about virtual worlds, foster connections, and discover the many ways in which nonprofits might utilize the unique environment of Second Life to achieve their missions. 

Written by: Rhiannon Chatnoir

Content Curation Tools for the February 6th NonProfit Commons Meeting

This Friday, February 6th, TechSoup’s NonProfit Commons in Second Life will feature Renne Brock-Richmond (Zinnia Zauber in SL). With lots of interest on using Pinterest during recent Mentor Central presentation, Zinnia will be leading a discussion on content curation tools, like Pinterest,, storify, IFTTT and others. Bring your questions and ready to share how you share content online. 

Join us in Second Life!


Nonprofit Commons Weekly Meeting 

Friday, February 6th, 8:30 AM PT / SLT

Plush Nonprofit Commons Amphitheater


AGENDA (all times below PT) 

  • 8:30 am Introductions
  • 8:40 am TechSoup Announcements
  • 8:50 am Featured Presentation – Content Curation Tools
  • 9:45 am Open Mic / Announcements 

The mission of the Nonprofit Commons in Second Life is to create a community for nonprofits to explore and learn about virtual worlds, foster connections, and discover the many ways in which nonprofits might utilize the unique environment of Second Life to achieve their missions.


image by dolescum

Written by: Rhiannon Chatnoir

PY1 Presenting on World AIDS Day for the November 21st NonProfit Commons Meeting

This Friday, November 21st, TechSoup’s NonProfit Commons in Second Life will feature Monique Richert (Chayenn in SL), who will present on Protect Yourself1’s engagement with HIV/AIDS education in support of World AIDS Day. World AIDS Day brings together people from around the world to raise awareness about HIV/AIDS and to demonstrate international solidarity in the face of the ongoing pandemic. 

  • More than 35 million people now live with HIV/AIDS, 3.3 million of them are under the age of 15. 
  • In 2012, an estimated 2.3 million people were newly infected with HIV – 260,000 were under the age of 15. 
  • Every day nearly 6,300 people contract HIV—nearly 262 every hour. 
  • In 2012, 1.6 million people died from AIDS. 210,000 of them were under the age of 15. 
  • Since the beginning of the epidemic, more than 75 million people have contracted HIV and nearly 40 million have died of HIV-related causes. 
Statistics courtesy of amfAR

Honoring the day provides an opportunity for all of us to spread awareness about HIV/AIDS and encourage progress in HIV/AIDS research, prevention, care and treatment globally. World AIDS Day offers each of us the opportunity to show support for people living with HIV/AIDS by remembering our loved ones living with HIV and honoring those who have died. 
Join us in Second Life! 
Nonprofit Commons Weekly Meeting
Friday, November 21st, 8:30 AM PT / SLT
Plush Nonprofit Commons Amphitheater
AGENDA (all times below PT)
  • 8:30 am Introductions
  • 8:40 am TechSoup Announcements
  • 8:45 am Mentors Central
  • 9:00 am Featured Presentation – Monique Richert (Chayenn in SL), Protect Yourself1
  • 9:45 am Open Mic / Announcements 
Following the November 21st presentation, NonProfit Commons and PY1 are hosting a Virtual AIDS Walk on December 1, 2014 to commemorate the 26th World AIDS Day. Join us in Second Life at 7:00 PM PDT at the NonProfit Commons Plush Amphitheater SLurl @ 95, 126, 26, then at 8PM for a Networking Party at PY1’s virtual office SLurl @ 242, 174, 24
There will not be a NonProfit Commons weekly meeting on November 28th, for our organizers and community members who are observing the Thanksgiving holiday. We will meet for the December 1st Virtual AIDS Walk, and then for our next scheduled meeting, on Friday, December 5th featuring Lynne Berrett (Lissenna Wisdomseeker in SL) of Whole Brain Health. 
The mission of the Nonprofit Commons in Second Life is to create a community for nonprofits to explore and learn about virtual worlds, foster connections, and discover the many ways in which nonprofits might utilize the unique environment of Second Life to achieve their missions.

Written by: Rhiannon Chatnoir

Video and Trancript From the July 25th Community Discussion with Ebbe Linden

Friday, July 25th, TechSoup’s NonProfit Commons in Second Life featured a community discussion with Ebbe Altberg (Ebbe Linden), CEO of Linden Lab, and Peter Gray (Pete Linden), Director of Global Communications. 

Linden Lab has been engaging with educational, nonprofit and other communities recently by Ebbe holding community conversations with groups in Second Life. 

Below is a roughly edited realtime transcript of voice conversation from the event. The transcript was created in realtime by a Certified CART provider. It has been roughly edited, and intended as notes of the proceedings only.
You can also view an archive of the text chat here and listen to an audio archive here.  
>> RHIANNON CHATNOIR:  So, let’s start this off so we can kind of get going here.  So good morning, all.  Normally we do this in text, as I was just saying.  But welcome to our usual Friday meeting of the Nonprofit Commons.  And there you go.  So you can actually view the live transcript there, for those following along with text. 
Just as a bit of that kind of precursor, the Non‑Profit Commons in Second Life is sponsored by TechSoup Global, of which Susan is part of through Caravan Studios.  And today we’re doing things a little differently.  We’re going to still go through our introductions and I’ll prompt that in a second, and then we’ll ‑‑ Susan will kind of get a chance to set the context and a little bit of history on Nonprofit Commons, just a bit of chat on that.  And then we’ll get a chance to kind of have a conversation with Ebbe and Pete. 
So, as we do usually for introductions, what will help here is if you can please type in chat your location and the organization you’re a part of, and any other ways we can find you online.  
I’m actually going to directly paste this into the transcription as well.  So even if you want to stay fairly anonymous, just at least sort of type your name and that way we can get you on that and they have kind of a good spelling of your avatar name when they do the transcription.  
[08:38] Rhiannon Chatnoir: Http://
[08:38] Sister (sister.abeyante): Yup, also here: Http://
[08:38] Rhiannon Chatnoir: You can view the live transcript there
[08:39] iSkye Silverweb: Hi Aeon!
[08:39] Rhiannon Chatnoir: Please type in chat, your real name, geographic location, org, and the ways we can find you online.
[08:39] iSkye Silverweb glances at Coughran, how’re you doing?
[08:39] Æon Jenvieve‑Woodford (aeon.woodford): ISkye! Hey, there!
[08:39] Coughran Mayo: Hi iSkye!
[08:39] Calla Rossini: Deborah Foster Salsa, Norther California, TeamFox Second life part of the Michael J Fox foundation for Parkinson’s research, TeamFox, Aloft Nonprofit Commons (150, 129, 38)
[08:39] ThinkererSelby Evans (thinkerer.melville): Selby Evans Blogger, Basics: UWA offers free online courses to help newcomers start in virtual worlds‑edu‑education‑in‑virtual‑worlds.html
[08:39] Buffy Beale: Buffy Bye, Bridges for Women, Victoria BC Canada, Twitter: @bridges4women, Facebook: Https://
[08:39] Zo (zotarah.shepherd): BEACH College, Santa Rosa, CA
[08:39] Frans Charming: Jeroen Frans ‑ Amsterdam, The Netherlands. Technology Specialist @ ‑ Twitter: @Frans
[08:39] Grizzla (grizzla.pixelmaid): I still can’t hear anything ‑ so I’m going to leave, to let someone else take my seat 🙁
[08:39] GentleAlso Afterthought is an alt for Gentle Heron, Virtual Ability, Inc.
[08:39] Ethelred Weatherwax: Dave Dexter, The Museum Collective, Oklahoma USA
[08:39] Pathfinder Lester: John Lester, Montreal, ReactionGrid,, Twitter: @Pathfinder
[08:40] Jerome Newstart (jeromenewstart): Jerome Newstart, First Un ited Church of Christ
[08:40] Ebbe Linden whispers: Ebbe Altberg
[08:40] Oronoque Westland: Roberta Kilkenny, Department of Africana and Puerto Rican/Latino Studies, Hunter College, City University of New York.
[08:40] Loren Alunaia (reeveskd): Loren Alunaia (a.k.a. Keith Reeves), director of distanSLab Educational Technology Resource Center on the mainland ( and Director with the Virginia Society for Technology in Education (, which maintains a state‑level presence here in SL on VSTE Island.. Online at
[08:40] Beth Ghostraven: Beth Ghostraven, middle school teacher‑librarian in RL (northern Virginia, US) and owner of the Book and Tankard Pub in Victoria City, Caledon in SL; unofficial liaison between education groups in SL. For information on events for the educational groups that I work with, see the ISTE SIGVE Massive Open Online Calendar at
[08:40] Sister (sister.abeyante): Sister Patrice Colletti, Milwaukee, WI (Sister Abeyante‑ Virtual Ability)
[08:40] Ari (arisia.vita): Earl Kiech, Tullahoma, TN, International Spaceflight Museum,
[08:40] Aldo Stern: Aldo Stern Rocca Sorrentina Project
[08:40] Zinnia Zauber: Renne Emiko Brock‑Richmond, Sequim Humanities and Arts Alliance and Peninsula College, Sequim, Olympic Peninsula, Washington. Http://  @renneemiko
[08:40] Wisdomseeker (lissena): Lynne Berrett, metro NY area, Founder of Wise Brain Project on Inspiration island in SL
[08:40] iSkye Silverweb: ISkye Silverweb, Virtual Ability & VWBPE
[08:40] Tredi Felisimo waves at Gentle’s afterthought  🙂
[08:40] Chayenn: Monique Richert, Protect Yourself 1, Inc., Baltimore MD,,, @PY1US
[08:40] Dancers Yao: Kara Bennett, Elder Voices, Inc Los Angeles, CA Human Rights and Health Care
[08:40] Don Setzer: Don Setzer ‑ Virtual Ability
[08:40] Coughran Mayo: Dick Dillon, Innovaision LLC, St. Louis MO @Innovaision on Twitter connect with me on LinkedIn
[08:40] Par (parhelion.palou): Parhelion Palou, near Baltimore MD, generic volunteer, no web, Twitter, etc.
[08:40] JJ Drinkwater: RL: University of Michigan & ACRL‑VWIG, SL: Alexandrian Free Library, Caledon Library,
[08:40] Serene Jewell: Kathleen Watkins, San Francisco, virtual world builder and anthropologist@serenejewell
[08:40] Tredi Felisimo: Donna Davis, University of Oregon
[08:40] Barbie Alchemi: Barbie Alchemi‑ Founder of Creations for Parkinson’s and owner of Creations Park
[08:41] Josephine Junot: Josephine Dorado (NYC), President of Fulbright Association’s New York Chapter and Professor at The New School. Http:// Twitter: @funksoup
[08:41] Red (talkwithmarie): Marie C.‑talkwithmarie, aka Red. From Greater Boston, Founder of Girls project/Girl TV/Talk! With Marie, The Four Bridges Project Event Hostess,,, @talkwithmarie
[08:41] Maika Giordano: Mari Carmen Gil, University of the West of England, Education Innovation Centre, MA Education in Virtual Worlds
[08:41] Tori Landau: Patricia Dean, N. Ireland, currently redeveloping the Terra incognita sim, formerly a volunteer with the Open University in Second Life and the Open University’s Deep Think campus. I’m independent.
[08:42] Ozma Malibu: Sandra Sutton Andrews, Floaters Technology Outreach to Vulnerable Populations and Floaters Gallery at The Millet House, Arizona, Mexico and On the Road! Http:// @ozma
[08:42] Glitteractica Cookie: Susan Tenby, Online Community and Partnership Director, Caravan Studios, a Division of techSoup, SF CA @suzboop @caravanstudios
[08:42] Maika Giordano: Http://
[08:42] Full Sim Sensor: Visitor status update
New visitors:
• emapen.juliesse (emapen Juliesse)
[11:43:37 AM] Joyce (Rhiannon) Bettencourt: [08:43] Jerome Newstart (jeromenewstart): First UCC at
[11:46:28 AM] Joyce (Rhiannon) Bettencourt: [08:44] Æon Jenvieve‑Woodford (aeon.woodford): I’m a professor of language arts and philosophy at a small university. We share art and literature at our sim, Ce Soir Arts. My wife is the creative one. Contact her at 🙂
[08:44] Red (talkwithmarie): Yes
[08:45] Æon Jenvieve‑Woodford (aeon.woodford): Red, Mireille sends her greetings! 
>> SAFFIA:  Hi, is it possible for names to be read?  The camera ‑‑ at the moment I’m just picking up the sounds of a lot of people typing.  
>> RHIANNON CHATNOIR:  Well, there’s quite a few people here.  It’s probably ‑‑ and they’re going to add it to the transcript.  But you’ll have it ‑‑ you can add it to the transcript ‑‑ to the notes of your video, is probably the easiest way to do it afterwards, Saffia. 
If you can make sure ‑‑ anybody who has a open mic ‑‑
>> PAR:  It’s still open.
>> RHIANNON CHATNOIR:  If you haven’t introduced yourself already, please do so.  Also in preparation, if you have any key questions ‑‑ I know we had a few that I’ll sort of start off from last time.  But if you have any key questions, you can start IM’ing those to me and then we can use them to kind of start the discussion.  
Glitter, it’s up to you, whenever you’re ready. 
For those who may not know, Glitteractica Cookie is Susan Tenby in real life and is the director of Community and Social Media at Caravan Studios, which is a subdivision of TechSoup who hosts these communities. 
>> GLITTERACTICA COOKIE:  Hi, can you hear me?  So yeah, I don’t really have anything formal prepared.  I just wanted to give context to the new Lindens that I haven’t met and to the new members here.  Basically the history of the Nonprofit Commons starts with my background in online community management.  I’ve been working in online communities since 1997, in various forms:  Listserv administration and message board launching for TechSoup.  
I joined TechSoup in 2000 to launch the site, so I’m kind of the last ‑‑ I don’t want to say surviving’s because they are still alive but last current employee at TechSoup from the launch team that actually launched the site and I was writing articles for the site and I did the first listserv for the site which is the newsletter we still have called “By the Cup.”  I launched the message boards and just started growing online communities for non‑profits as they evolved.  As online communities evolved, I was using them and looking at them as a way to organize non‑profits. 
So, launched the TechSoup message boards and then I started kind of hearing about Second Life and I actually was brought into Linden Lab to do ‑‑ the way I discovered Second Life was I was brought into Linden Lab to do a focus group as an online community manager.  I ways just brought in by Jessica Linden, who is now still in the city and a friend of mine but doesn’t work at Linden Lab any more.  Jessica Kowalski is her real name and so she brought me in as a focus group participant to kind of give feedback on this new virtual world, and I immediately thought of the applications for non‑profits.  
So that was back in 2006 ‑‑ or 2005, I guess.  And then I started poking around and going around with a little kind of speech looking at Information Island, because that was kind of where the library alliance had planted.  So there were several non‑profits there, not that many.  American Cancer Society was the big one.  So I kind of met the nonprofit leaders in Second Life.  
And then Laurie Bell donated part of the library stem Information Island.  And then I went to the Second Life conference and I met Angie Chun and she and Gun Chun donated the first Nonprofit Commons sim.  And then I kind of moved on from there and kind of got a great group of volunteers together and we all grew this community together.  We realized that there wasn’t really an independent collection of non‑profits from all over the world.  
So since then we got the Aloft sim donated.  That was for gear, and now we TechSoup supports the sim.  
The Caravan Studios connections is Caravan Studios is a new division of TechSoup.  We spun off ‑‑ six of us spun off as an interpreneurship, as opposed to intrapreneurship, about 18 months ago.  And the focus of Caravan Studios is building apps for social benefits.  Not apps for specific non‑profits but apps for social benefit.  We have three in the marketplace right now that you can put on your phone.  
Range which helps locate free meals for youth in the summer months.  There are one in six kids in the summer months go hungry because they rely on the school lunches program.  
SafeNight which helps crowd fund hotel rooms for victims of domestic violence and human trafficking when there are no available shelter beds.  Those are our two main apps. 
Our third app is actually not yet available for the public but it’s called 4 Bells and 4 Bells deploys known volunteers in times of emergency.  
So you can learn about all our apps at and you can follow at Caravan Studios on Twitter and at SafeNight app on Twitter.  
But basically from my perspective I run an online community meet‑up for online community managers.  I’ve just been an online community person from the beginning.  And so Second Life really seemed to me like a wonderful way to quite easily gather groups of dozens of non‑profits from all over the world.  And I have to say, my experience long on being a veteran in quite a young field this is the only place I’ve ever seen where we can have a weekly live meeting with between 30 and 50 people every week since 2006.  So give yourselves a hand for that.  And I certainly couldn’t do it without all of you and all the members of the volunteer.  You guys are so great. 
And really long‑standing members, consistent.  That’s what’s interesting, there’s always new members but there’s a consistent core of volunteers that self‑organized and became members with all different life experiences and abilities from all different cultures.  
So, yeah, I’m just really proud of you guys and this community of non‑profits and hopefully we can continue to meet and share best practices.  That’s really what the core of the meeting ‑‑ we’ve kind of seen what works and what doesn’t.  We realize fund raising doesn’t work it’s too micro at this level.  But what does work is the sharing of skills and experiences and just having a live place to collect and share experiences.  
So thank you and onward and upward with the Nonprofit Commons.  If anyone ever has any questions for me, I’m really easy to find and my name is Susan Tenby.  Thanks.  
>> RHIANNON CHATNOIR:  Thanks, Susan or Glitteractica.  
And as she was saying, I passed out a link for the infographic but the idea that this space is obviously vibrant enough and rich enough, as we all know, that not only has it touched a lot of us but the fact we can hold ongoing meetings and it’s been going on enough since 2006 and that we’ll sit here for an hour and a half and all be very engaged and some people sit on for the hour later to the ventures meeting.  So that’s better than usual sort of site traffic for any website. 
So, I don’t know, Ebbe, if you want to start things off.  I know obviously you’ve been outreaching to various community groups.  There’s been educators and a library focused kind of communities that you’ve sort of reached out to and chatted with first.  And I think some of us also saw your keynote at Virtual World’s Best Practices in Education.  And obviously you’re kind of looking to touch back to community groups within Second Life, so it would be kind of good to maybe set the stage for that and, you know, start talking on that for a bit to start us off.  
>> EBBE LINDEN:  Hello, everybody.  Yeah, I don’t know if you already heard I was talking before so I don’t want to repeat myself too much but I try to draw you in and meet all kinds of various groups as often as I can across a broad spectrum of different users that are using [sound going out] to better understand how Second Life I’ve sign use and what we can do to make it better for everybody to take it to another level.  
As you heard, we’ve announced we’ve begun work on the next generation world so we’ll take questions on that as much as we know at this point.  There’s a lot for us to still figure out with regards to that so it’s going to take quite a while. 
And again we reiterate we’re on course [mic going in and out] times as well.  
Glitteractica Cookie can’t hear. 
>> RHIANNON CHATNOIR:  Yeah, your volume is a little low and breaking up a bit.  I don’t know if maybe ‑‑ obviously there’s a lot of avatars here in a small space. 
>> EBBE LINDEN:  (Inaudible). 
>> RHIANNON CHATNOIR:  Yeah, maybe lower them down for this.  It’s often very easy to have very high draw distance and things like that and then walk into a place like this with a lot of avatars.
>> EBBE LINDEN:  Is this better or the same?  
>> RHIANNON CHATNOIR:  It’s better.  We can hear you much better.  Maybe it was the mic you were using. 
>> EBBE LINDEN:  Actually, okay.  This is weird.  All right.  I’ll do this though.  I switched to a different mic this works for everybody?  Okay.  Strange.  This is ‑‑ should be worse but it’s better.  Excellent. 
GLITTERACTICA COOKIE:  Ebbe, would you mind just starting from the beginning, because now I can hear you perfectly and I couldn’t hear anything.  This is Glitter, sorry. 
>> EBBE LINDEN:  Sorry for those who heard me the first time but I’ll do a bit of a repeat. 
I was just saying that I like to drop in and meet with a lot of different groups, trying to do it as often as possible to learn more about the communities in Second Life and the use cases of Second Life and what works and what doesn’t work so well and what can we do better.  And I also mentioned that yes, we have started to talk about the fact we’re building a next generation virtual world.  Not a ton of detail of what it is exactly but I’m happy to take questions and answer as much as we know at this point, which is not even close to everything.  It’s very early.  It’s going to take years.  It will probably start to reveal itself in some sort of alpha beta form later next year. 
And yeah, I’m extremely happy to be here.  The fact that you guys have had this tempo of meeting once a week for this long is an amazing ‑‑ it’s an amazing thing.  And the fact that you guys do so many good things for us and for yourselves and for a lot of people to make Second Life a better place.  And so I just really appreciate what you‑all are doing.  And I’m looking forward to hearing your questions and spend most of the time on Q&A. 
>> RHIANNON CHATNOIR:  That’s great.  Yeah, as Susan said, you know, there’s a wide variety of non‑profits that are here.  Everything from smaller nonprofit groups all the way up to folks like through the years people like Keva and things like that also been a part of it, so it ranges.  And we also have a good mix of folks who are librarians, educators, social good technology interested people as well.  
So, that kind is the makeup of the audience you’re speaking to, at least here.  And you’ll notice there’s a lot of people who have been long, long time Second Life users.  For myself, I go back to January of 2005 and there’s a lot of others here that are kind of on that level as well. 
As Susan said, they used to have in person ‑‑ kind of picked in person meetings in regard to that.  They would bring people to Linden Lab for those focus groups and then they moved to the townhalls and these events are sort of close to that, though targeted on the community level. 
And I guess, you know, a lot of folks are wondering, especially with the educators and non‑profits how that fits into, you know, at least the strategy ‑‑ I know the details obviously on the new platform are still going to be evolving as you develop.  But I guess the strategy of the nonprofits and educators and those sort of doing projects which are often the kind of early adopters and innovators that are bringing in other groups of people.  So what your strategy is kind of for folks like us in that realm. 
>> EBBE LINDEN:  I wouldn’t say we have an explicit strategy to that level of detail just yet except that what we’ve said is that the next generation will be done in the spirit of Second Life.  So, open allow for as much freedom as possible while still keeping it sane and useful to most residents.  And so just like in real life and what we see in Second Life, you see a lot of similarities to things that take place between real and Second Life.  And we hope that will happen in the next generation platform as well, where the breadth and depth of use cases and companies and organizations and, you know, all the different ways that people do use Second Life today is something that we would be really happy to make sure continues in the next generation. 
So I think of it more as a thinking about trying to do a lot of things the same way in what you can do but just make sure you can do it much, much better.  Performance, quality, sort of improved user interface.  There’s a lot of areas that we can improve, but Second Life is sort of ‑‑ because it’s now, you know, 13 years old technologically speaking and 11 years old in essence the day they opened the doors, there’s a lot of constraints that make it very difficult for us to take it to another level. 
The one thing that I’m thinking quite differently about for the next generation versus Second Life, at least as we start out, is Second Life today has been primarily I’d say promoted and advertised to the consumer.  And Linden Lab is more or less responsible for acquiring those consumers, and so shove those consumers through a fairly narrow front door and its up to them to find relevant communities and experiences once they get inside.  
For the next generation platform, we think a little bit differently from the beginning.  We more or less think of the creator as the primary customer, as opposed to the consumer, if you will.  And we want to empower the creators to be able to create incredible experiences, and those will be, you know, some very similar to what you see in Second Life today but hopefully will look better, be better performance and easier to use and more powerful so they can do even more interesting experiences.  And then give those experience creators ‑‑ and experience creators is a very broad ‑‑ many of you have experience creators if not most of you, but give the experience creators the tools to attract audiences into their experiences from the outside world. 
Because there’s too much variety inside Second Life for us to successfully market all the different types of users that might find these experiences.  So it’s easier for the people to find the experiences from the outside world and come into them and give the creators the tools to attract and retain users to their experiences is a little bit of how we think about it.  To me it’s like turning it inside out a little bit. 
So, those are some general thoughts. 
>> RHIANNON CHATNOIR:  Yeah, and I’m not sure if you’re going along with the chat as well.  There was a question sent to me that we talked about at a pre‑meeting last week to kind of sort of set the stage of discussing this.  Some of what you’re saying almost harkens back to there used to be a community gateway program that Linden Labs had that would kind of nurture ‑‑ where you still had the general portal that everyone would come through through Second Life.  They also had a separate sort of ‑‑ a different sign‑in, where people would be filtered into the community gateway of their interests.  So sort of an extra part of the signup process where they would be asked for interests as well as then they would funnel them to a community gateway portal instead of the general Linden Lab ones. 
So folks like Virtual Ability or here at Nonprofit Commons, we’re a community gateway.  There were some of the prominent educator communities that were that way too, and it allowed people to self‑select on registration that input in.  So I think some folks are like wondering in some ways what you’re talking about, if there are ways to kind of triage the tool or bring back something like that whether, you know, either here or considerations for the next gen platform so that way there can be a way to help bring people in even if you’re still using the same main portal. 
>> EBBE LINDEN:  Yeah, I think some of those attempts, like the community gateway and related activities, I think was actually heading in the right direction and I think they unfortunately were discontinued, if you will, prematurely, and I think maybe that could have been ‑‑ whatever it was, leadership changes, layoffs and choices had to be made and unfortunately those sort of went out at some point in time.  I think it would have been better off if they continued to try to make those better and better because I think ultimately that’s the only way to scale, is to sort of expose more of what’s going on inside to the outside world and be able to attract people directly into those relevant experiences. 
So, we have on our list of things to look at for Second Life as well.  There’s a number of projects that are sort of like the community gateway project.  We have like three or four things we’re going to meet up and see if we can combine into starting something on Second Life to revive some those concepts and get some traction on that and at least then be able to learn some things in advance of the next generation platform, sort of start of getting up to speed sufficiently to get going at that. 
So it’s on the list of things to do.  I’m not sure when we would have the resources to start tackling it, but at least that’s how we’re thinking.  Empower the creators to create incredible things and attract audiences directly into those things. 
>> RHIANNON CHATNOIR:  Yeah, that would be great.  And the ‑‑ and kind of relation to that that feeds off of some of the focus group stuff we were talking and that kind of thing.  Like these features you’re talking about and obviously these meetings we’re having now and I guess, you know, kind of probably go into this more as we go, but what’s the plan for continuing to kind of interact with and engage these communities of interest, whether they be nonprofit, educational, that kind of thing, in any of the fixes or changes in regards to Second Life or any of the developing of secondary platform.  Because I think that’s important beyond these conversations today, you know, what’s sort of the plan of engagement there. 
>> EBBE LINDEN:  Yeah, so there’s fortunately or unfortunately but more fortunately in some ways there’s a lot of different groups with a lot of different viewpoints and great feedback.  So obviously I try to bop in on meetings like this as often as I can.  Obviously the people that are working on Second Life, I have various meetings as well with various groups to provide and get feedback on their road map.  And right now, what we’re doing with regards to the next generation, it’s still so early.  There’s like all this obvious plumbing you have to do regardless of where we’re going to ultimately take it with regards to the user experience.  So right now we’re dealing with things like rendering engines and physics engines and lighting and terrain systems and all kinds of basic building blocks that you sort of need.  And we’re just make sure that each of those are much, much, much better than what we have in Second Life today. 
And as we get more and more down sort of the path of what should the exact experience be and the exact feature set on top of that experience and what’s the priorities of those things, then we’ll obviously start to engage more and more with the community.  And then we’ll obviously open the doors early enough that, you know, none of the extreme decisions have already been made.  So the first users that can come in and check this thing out, sometime in the first half of next year is my guess as alpha users, maybe under MDA or something, and we’ll try to make sure we get a cross‑section of different users to be able to come in and create things.  And we primarily good creators that can give us good feedback on what can be create and can’t be create and how can it be better. 
And then ‑‑ that will be early in the process.  And then as we progress, we’ll open Moore and more for more and more people to come in and see what we’re doing and provide feedback and we’ll then start to really think about what kind of teams and what kind of processes do we need to be able to collect as much feedback as possible from a broad range of users and groups and people trying to do different things, what about education, what about games, what about communities, what about social interaction communication, lots of different aspects that will get feedback on. 
There will be plenty of time to do that for the next generation product.  I don’t think we’re at the pint where it’s going down a particular path that anyone would sort of disagree with yet.  So that will come more, like I would say, next year.  
As far as the Second Life road map, which is more now and here, we’ve already sort of announced what the things that the team are focusing on.  And then, you know, as they progress on those things and start to figure out what to work on next, obviously you guys ‑‑ I’m not sure what the easiest way to interact with that group is, but you know we should make sure it’s easy for you guys to provide feedback to that team on what you think is the most important things to improve in Second Life. 
>> RHIANNON CHATNOIR:  Yeah.  There was a structure and a broader ‑‑ I think this got brought up when I watched the video the last meeting that you had, this was a structure of more of a community group and a community kind of focus liaisons within Second Life.  There are still are community folks obviously on your team, but much more concerted effort that there were staff members that were sort of assorted to that. 
And somebody ‑‑ I think that’s on Ebbe’s side. 
>> EBBE LINDEN:  We have some questions here.  I saw will you expose metadata to users and creators?  
Think of it ‑‑ like early on we were thinking a creator that creates an experience should have something like Google analytics or something to be able to understand what kind of activity is taking place with regards to their experience and to help them optimize for what’s going on there.  If that answers the question for JJ Drinkwater. 
And then will we consider full ADA, America With Disabilities Act, from the ground up?  Yeah, I wouldn’t say we specifically thought about that, but clearly that’s something we need to solve for.  So we’re trying to think of how do we make sure the user interface is extremely flexible so that it can actually be customized and tailored.  We have said we’re not starting the product as open source from the beginning.  It’s basically to try and contain complexity.  But we want to enable the user interface to be extended and be very flexible and modified and updated so that people can get better ‑‑ can sort of modify the experience and it’s more optimum for them.  Whether that’s because of disabilities or other use cases where users want the user interface to be slightly different.  
So think of it like being able to have a system of add‑ons or extensions or something to able to modify the user face and experience and provide as much access to those types of developers as possible to modify and extend the user experience.  
Let’s see.  What else we have here.  
>> RHIANNON CHATNOIR:  And I have a couple of questions on my side as well.  So I can ask you one of those. 
So, Loren Alunaia, I’m going to slaughter his name, but he was asking sort of to the point of some of the things you were talking about, that keeping the function while enhancing the ability and performance of things, that those who work in K through 12 public education and I also know this kind of goes through those working with youth and nonprofit things, but those constantly seeking to engage students.  They have concerns about, you know, user experience and young user safety and then for that first point in building ‑‑ in building out his project, they realized how steep the learning curve can be, and what are your thoughts on making that initial entrance easy without sacrificing the complexity of the functions that high end users would want. 
>> EBBE LINDEN:  Yeah, I think that’s ‑‑ you know, part of the complexity of Second Life is just the incredible breadth and depth and ‑‑ it’s almost like everything you have on the Internet that’s sort of shoved into one box called Second Life.  It’s a communication system, it’s a social network, it’s got build tools, it’s got an economy.  That’s like having, you know, Ebay, PayPal, Skype and, you know, some high end 3D authoring tools all in one product, which makes it are really difficult to make it simple.  
But I do definitely believe we can do a lot better than we have in the past.  And without dumbing it down so that you somehow suddenly become constrained in experiences that you can create, because that’s part of the ‑‑ what makes Second Life so great is just the incredible breadth and depth of experiences that are being created, so we certainly don’t want to limit what can be done.  
And with regards to the safety on how do you get, you know, education to be more comfortable to send people into these experiences, well, if we make it a lot easier for someone to create an experience, choose who can access that experience and have a very easy way to bring users directly into that experience without having to go through our generic front door to get to that experience, I think that will make it very ‑‑ much easier for people to comfortably create ‑‑ would more or less feel like stand‑alone experiences where they can sort of keep it a little bit more contained to what they want their users to see and do so those are some of my thoughts on. 
>> RHIANNON CHATNOIR:  Yeah, on the kind of continuation that kind of jumps off on that, in regards to say bringing in youth, teen it agers and that, obviously you probably know from the history of Second Life there used to be a withhold teen Second Life grid, and several of us, myself include, were part of educational programs for many years and then the lab took that away. 
Obviously it wasn’t as economically viable to keep it separate and ‑‑ but those of ‑‑ those that are doing work with teenagers, like is there any thoughts about how that demographic could fit into even that next generation world, whether, you know, that you’re developing, those that don’t fall into that age group that are coming into Second Life now and parking back to the teen Second Life. 
>> EBBE LINDEN:  Yeah, so there’s different ways to slice and dice this pie.  Today Second Life is like one pie with some ratings for whether there’s pepperoni can only be on one side of the pizza and not on the other side.  But I think it would be much more flexible with the next generation where the notion of different grids, if you want to call it that, or domains will be a lot easier to it do. 
We still have to think about whether we want to have multiple name spaces.  Like do you have to ‑‑ if you come to different experiences, do you have to register all over again or can you have the same tea across now?  For now we’re saying you can have the same identity across all and communicate across all and have a social network across all.  But you could have a user obviously be constrained as to which parts they could access or which parts ‑‑ or which users you want to it allow into your experience. 
So, as long as people are comfortable saying a student ‑‑ call it a sub‑grid and students come straight into that and everything has been sort of approved by someone, not necessarily us but someone, to be part of that part of the world, for that side of the pizza, they ‑‑ you know, those users could still of course find their way out of there and go to the other side of the world where they might interact with something that that educator would not necessarily be approving on ‑‑ approving ‑‑ you know, wouldn’t be happy if their kids went to those places. 
So it’s a little bit like a city or a country, where we all have our identity, we can go anywhere we want, more or less, and you just try and tell kids don’t go to that neighborhood.  
But I think it will be a lot easier in the future with where we make it easy for people to have their users, sort of have direct access into a particular experience or set of experiences.  Where they can more control the messaging and how ‑‑ what the experience for those users are. 
>> RHIANNON CHATNOIR:  Yep.  And I think you see some of that development or concept of that development if you look to the open source movement that has spawned off of Second Life and opening the viewer, where you have the concept of the hypergrid.  And even Second Life has the ability through like the registration API capabilities to kind of set the lock people to a region or allow people in through the stated settings. 
So obviously I think that continuing on and refining that would make those things better. 
>> EBBE LINDEN:  Yeah.  So a lot of this is possible today.  But today just takes a little bit of rocket science to set it up.  So this should be super easy for an educator to sort of do out of the box, not have to become sort of a master of API’s and ‑‑ I mean even just trying to configure your land to know who can go there and who can’t go there, it takes some understanding to do that today.  And we can obviously make that a lot easier. 
>> RHIANNON CHATNOIR:  And okay.  I think we can probably sort of drop to Pathfinder’s right now.  Can you share a particular functionality broad future that the current SL completely lacks but that could be enabled in the future, spiritual successor to SL.  I think Frans Charming also posed a question about that.  What’s sort of would be possible in that next gen that’s not possible now?  
>> EBBE LINDEN:  Well, I think with better tools, better scripting languages, basic core capabilities, you know, more interesting experiences will be created from that.  So it’s not necessarily that it’s specific features, it’s just all of the features we have being done better.  I mean like we’re just rolling out experience keys right now which will sort of open the door for a whole new set of experiences that couldn’t be done before in what would be at least a reasonable user experience.  So that’s just one example. 
So I mean you could almost do anything in Second Life that you could do in any game engine, it’s just the results wouldn’t be as good.  And if they’re not good enough, then your conversion rate and the ability or, you know, having users stick around in those experiences will obviously be challenging. 
So, in some ways we’re thinking about a lot of just being related to quality, performance, scale are sort of the core areas we’re focusing on now.  And then on top of that, you start adding ease of use, easier interface that are easier to understand.  And all those things combined, you will have experiences that you’ll see in the next generation that you just could not create in Second Life.  You might be able to create the same idea, but not with the same level of sophistication and quality of execution. 
So, that’s probably sort of what we’re thinking about mostly. 
>> RHIANNON CHATNOIR:  Yeah, and I misread Frans’ part of that, which is the converse of that.  In the next generation platform, what’s the possibility of things that won’t be there that are here?  So what will ‑‑ I know some people have been concerned about what that means for content that’s been created and porting over any of that and those kind of things. 
>> EBBE LINDEN:  So what we’ve said is that we’re not going to make content backwards‑comparability constrain how good the next generation product can be. 
Which means a lot of content is being created to do, whether it’s our avatars or clothes or houses or experiences, it’s not something we’ll just automatically function the same in this next generation product.  There will be certain assets that you can bring over.  We said that it should be easy to bring over your identity and your Linden dollars and be able to go back and forth between the two as you wish.  But a lot of content will have to be created from the ground up because in this day and age, you just wouldn’t really start from where Second Life started.  We just have too much content.  It would be too complex to try to do something much, much better that still has to deal with all the existing content. 
And then to provide all the tools to actually edit and manipulate that content when it really should be done in very different ways. 
So that’s what we said so far.  Yeah.  
>> RHIANNON CHATNOIR:  And in relation to that ‑‑
>> EBBE LINDEN:  Sorry.  There was a question asked what will not be possible.  Well, in the beginning when we open the doors to this to a limited user set, there will probably things a lot of things you can do in Second Life today that you can’t do in the new product right off the bat.  I mean, Second Life has 11 years of features and functionalities and funky nooks and corners of capabilities that we won’t necessarily start off by replicating everything we have, because a lot of the things we have in Second Life we probably shouldn’t have because it’s part of what’s adding to the complexity and the confusion of the experience. 
So, it will probably ‑‑ when you first see it or first get access to it, it will probably find a number of things.  Like oh, where did my feature X, Y, and Z go that I liked so much?  We’ll see over time how those things get added in in a logical fashion that doesn’t just create what I call ‑‑ you know, Second Life is a little bit of the stovepipe, things piled on top of things, and it reached a point where for most normal people it’s just overwhelming.  And so we have to see how we can not start off with that amount of complexity but sort of grow into the right experience over time. 
>> PETE LINDEN:  Just to follow on that to be clear, I think what you’re getting at, and correct me if I’m wrong, Ebbe, there may be at least at the start some features and functionality that the next generation version doesn’t have or won’t have, but in terms of the sort of rules of it, the conceptions of the kinds of things that can be done and made on this platform, as you were saying at the outset, the idea is that it will be very much in the spirit of Second Life in sort of the same degrees of freedom and openness ‑‑
>> EBBE LINDEN:  Yes. 
>> PETE LINDEN:  ‑‑ in order for people to create whatever they like.  There isn’t an idea of create the next generation that is very closed off, very limited or anything like that. 
>> EBBE LINDEN:  No, that’s absolutely true.  I mean our goal is to allow people to create more interesting experiences that haven’t been possible today, not less.  I’m just saying in the early days of this next generation, if your first look at it you might feel something is missing that you’ve grown accustomed to or dependent on and it will take a while for those things to find its way in there, maybe in a different form.  But and hopefully in a different form otherwise we’re just replicating little bit of the messy stuff we have in Second Life. 
But yeah, so enable more powerful creations and more interesting creations and still trying to deal with the range of different types of creators.  You have high end creators that are comfortable with Mya and high end scripting and stuff like that.  And then you have people who are more tweakers and customizers.  And then you have people that more or less like to buy clothes and get dressed.  And we have to sort of figure out how to tailor to these different types of creators.  And we might target them in a different sequence so that it’s not obvious to all those users day one, that they ‑‑ that they’re going to be a solution for them but ultimately we want to make sure we provide a solution for as many people as possible to create. 
>> EBBE LINDEN:  And that’s why there’s no talk about any closure of Second Life or we even ‑‑ Second Life will be going on for a long, long time and people will over time be able to choose whether to decide to send your time.  And hopefully we reach a point where people much prefer to create and spend their time in the next generation of product.  But today there’s no way we can determine how long that will take.  You know, it could be a long, long time. 
>> RHIANNON CHATNOIR:  And before we ‑‑ while we sort of jump off that kind of thing, I had another question come in from Matt Burns that sort of jumps off of this in some way.  It relates to, you think about devices like Oculus Rift and PrioVR and things like that, obviously, and there’s folks like High Fidelity, Phil Rosedale, who’s the founder of Second Life has been working without a lot of those sort of tools.  And I think people are curious to know if there’s ‑‑ and has also been thinking about the identity aspect throughout the metaverse, and I think people are curious about what, if any, interaction or communication there is that goes on between the High Fidelity and Linden Lab still.  
I know Linden Lab is part investor for them and I guess any of those other thoughts to those kind of tools like Oculus in the development process. 
>> EBBE LINDEN:  Yeah, as you all probably know we have Oculus support in Second Life today.  In our project viewer.  And we have people coming by the office whether it’s press or various kinds of interested users.  And if you’re in the neighborhood, drop on by we can give you an Oculus tour in our office here.  We’ll try to create a cool lab and we’re eagerly awaiting the next version the DK2 which has gun shipping from what I hear and then we’ll do the work to update our project viewer to work with that new SDK, it will take a few works to do that and get that into your hands to creators ‑‑ today it’s really for the creators, there are no consumers that have Oculus.  A customer version that will sell like significant scale I think is a year‑plus away.  This is early days, just experimenting with it but it’s really cool.  
A lot of the issues while we’re work on the next generation platform is that Second Life and Oculus are not necessarily the best marriage.  You know, you need a very highly performance product with high quality to get the most out of an experience like we’re working with something like the Oculus.  
And we said from the beginning that the next generation we’re going to build it so that it targets phones, you know, pads, PC’s and Oculus.  And if other hardware has meaningful ways to consume bits and pieces of Second Life or this next generation world, we’ll tack those on as well. 
As far as input devices, you know, certainly with an Oculus your keyboard becomes kind of like ‑‑ it becomes not logical input devices with an Oculus strapped to your face.  And no one’s really figured out what the answer to that will be.  We did early experiments with Leap Motion so that you can use hand gestures to do stuff but Leap Motion 1.0 just wasn’t good enough.  We’ve had them visit here in the office a few weeks back to take a look at their Leap Motion 2.0 that’s coming out; it’s much, much better.  Still not sure if it’s going to be mass market enough and good enough for us to integrate with that, but it’s possible. 
We’re also meeting on Monday with another company that’s doing a lot of work.  You know, Six Sense, we’re doing a lot with their stem system and talk to them about whether their devices are the right ones.  I’ve met with various senior leadership at Oculus/Facebook and sort of asked them what their thoughts are, because they’re sort of introducing a bit of this problem by providing a device that sort of makes the keyboard and the mouse not particularly useful anymore and what are their thoughts.  And it’s not obvious what the answer is going to be.  It’s going to be a lot of experiments with user inputs and different methods.  Whether it’s ecoskeletons or cameras reading your motions or speech‑to‑text, there’s lots of combinations of things that we’ll be experimenting with over time and we’ll obviously look at that and we want it make sure we also don’t waste our time doing something useful to three people.  Is it’s going to have to be something that has a chance of being fairly broad, mass market appeal. 
So, that’s where we’re at with those kinds of things. 
Relationship with high phi and Phillip, we’re call can lesion that sort of check in now and then with what we’re up to.  We have no plans in the works of actually doing any explicit sharing of technology or nick like that.  But we meet up now and then with hey, what are you working on, what works, what doesn’t work and just sort of just being friendly and sharing thoughts and ideas.  But other than that, there’s no active collaboration going on.  And yeah, our investment in them is very, very small.  So it’s pretty ‑‑ it’s not a big deal. 
So, yeah, that’s that.  
>> RHIANNON CHATNOIR:  Yeah.  I think we had a couple of questions that kind of fall upon this obviously and you touch upon it too.  There’s a whole need for user experience design in these new device.  And somebody asked about the scale aspect for obviously virtual worlds things like scale and that are important.  And, you know, and again in your next generation platform, like what the thoughts on those kind of things.  So I guess it’s user experience scale. 
>> EBBE LINDEN:  You mean scale as in, you know, the size of things or scale of avatars. 
>> RHIANNON CHATNOIR:  It becomes very important when you’re in an immersive scenario with Oculus. 
>> EBBE LINDEN:  Yeah, it becomes important that the size of door openings and the heights of ceilings and sizes of avatars become morel in those kinds of things.  And that’s why we put the Oculus out there, because a lot of it is ‑‑ some of the things we’re doing but a lot of it is also what creators also doing.  And so doing Oculus work right now is not for us to reach a lot of consumers.  Hopefully that will happen in years time but to get it up now is to put it in the hands of you guys and all kinds of creators to be able to experiment with and go, “Oh, my God, I would have built this stuff differently if I had thought about people seeing this experience or going through this experience with the Oculus.”  And so it’s more for us to learn and for you to learn, and then down the road hopefully a lot of consumers will experience this. 
And I think they will.  But what percentage of time spent on something like a virtual world like Second Life or next generation will be done through an Oculus versus on your iPad or PC, like it’s too early to know.  We can speculate but I obviously think it’s great that the Oculus is doing the work they’re doing and bringing the cost down from the tens of thousands of dollars to a few hundred dollars for people to be able to [mic cutting in and out]. 
I think it will also help us have more interesting experiences and more immersive experiences and ultimately be able to create experiences like you need that total sense of presence.  It will come with time, but, you know, how soon it will come so your average person can sort of walk into that experience by having the right hardware, the right software and the whole setup just so, that will take quite a while to be true for a lot of people. 
>> RHIANNON CHATNOIR:  Okay.  It looks like we had a blip in the conversation but it seems most of it came through. 
So let’s kind of drop this away from the tech kind of platform stuff.  So we had some questions sort of some functionality related things that are kind of some pain points in regards to Second Life in the way now for those people doing projects that are educators/non‑profits in this space. 
A few from the idea that there isn’t ‑‑ because everything is tied to avatar identity in this space, that kind of becomes problematic for those doing project‑based work.  There’s no way to have a ‑‑ or at least it’s against the terms of services to have a corporate avatar and be able to kind of use that in a way ‑‑ to be owner of a project, per se, and especially when you have something that might be academic administrator level, you need sort of something like that; that if staff come and go, even on a non‑profit side, you might need something like that.  Right now the Sim is owned in that way that, the one we’re sitting in, for that reason.  
That also gets tied to, on the nonprofit side of things, those that are 501(c)(3)’s the ability to be able to kind of cash out and sort of sort things in that way.  So there’s that kind of that scope of ‑‑ the question about that in regards to some way to designate ‑‑ sort of in the same way Linden Lab does now with is this avatar going to be a bot.  Could this avatar be a corporate identity, like a company‑related thing rather than an individual, and that be able to be tied to a tax ID or a nonprofit as another part of that as well.  So thoughts on that. 
>> EBBE LINDEN:  I don’t have any strong thoughts on that.  I mean I think ‑‑ phew, yeah, I don’t have any super clever thoughts on that right away, but I think there might have been several questions there. 
>> EBBE LINDEN:  The ability for ‑‑ there’s one thing of being able to manage call it manage users.  So if I’m a company, what employees or members or whatever it might be of a group of people should have access and should not have access, and how many places do I have to manage this access list when probably many companies and organizations already have some tool they’re using to manage their users.  So are there things we should be able to do to tie these things together. 
And this is fairly common in sort of business applications to be able to integrate with, you know, other user management systems so it becomes easier to manage who has access and who doesn’t. 
And we’ll think about those things.  As far as tying yourself to ‑‑ for taxation or stuff like that, I haven’t really thought about at all, so I don’t even know what we could or should do.  So that would be interesting to get some of those written up and sent to us so we can ‑‑ and there might be people who have thought about those things, but I haven’t.  So it would be good to get that feedback and figure out what we could do with it. 
>> RHIANNON CHATNOIR:  It definitely came up in our discussion last week.  But it certainly effects anybody who does fund‑raising.  As Glitter said, it could be a little problematic in regards to you dealing with a mico‑transaction, so fund‑raising equates a little bit differently.  But you do have campaigns like ‑‑ think about Relay For Life.  We’re all familiar with that.  And, you know, you’re looking at there where they’re raising hundreds and thousands of dollars.  
You know, myself and others here have done sort of more localized fund‑raising.  On those levels, there’s no way to tie ‑‑ it’s an individual tax I.D. number and not your company’s tax I.D. number.  So if you cash that out, or a check is drawn, it’s seen in that way. 
Similar ‑‑ you know, in the now, that’s affected by if a creator, I think with the tax changes, the tax law changes that happened, there’s triggers in place on the Linden Lab side of things for content creators if their earning so much money through the system, they have to fill out the I‑9 or whatever the form is and then the corresponding international one. 
Similarly if you were doing transactional things on a business level things for bits or on a donation for a nonprofit, it shouldn’t be tied to the individual because that has far reaching implications if somebody raises $10,000 for a charity or something, which has happened, I myself has done, and then would have to have that be a personal donation go through your own personal sort of scenarios.  So I think that’s what that relates to. 
>> EBBE LINDEN:  Yeah.  Send me or Pete or us in some way thoughts on that and then we can think about whether we can extract that in a way because it’s probably a lot of potentially slightly different use cases.  And someone else commented here, you go into international and the complexity might explode on us. 
>> RHIANNON CHATNOIR:  Yeah, true. 
>> EBBE LINDEN:  So we have to think of a generic solution that doesn’t become overly cumbersome for us to do. 
>> RHIANNON CHATNOIR:  Oh, I guess in response to that, in regards to those that are thinking about fund‑raising, and this probably comes upon to the kind of currency, commerce system of the next generation platform.  And Zinnia was asking about PayPal integration for the next gen world, but that probably brings up questions of the overall thoughts on what currency and commerce would be like in that next generation platform. 
>> EBBE LINDEN:  Our current thinking is to basically extract capabilities of all things commerce and money and virtual currencies and all that from Second Life so that it becomes a service that both Second Life and this next generation product could use.  So I would think of them as being very similar.  And so that’s not an area I would necessarily feel we have to do something.  It’s already a very strong system and so we don’t necessarily feel we have to completely redo that.  It’s more of right now it’s just intertwined with Second Life and sort of an unnecessarily complex way.  So extracting it and making it a service ‑‑ so I would expect a lot of similarities, the same currency, all the work we’ve done to make it a very stable virtual currency that people trust is something we just want to continue with going forward. 
>> EBBE LINDEN:  I see a question from Loren.  Do you have a preferred method for us sending specific inquiries of that kind or feedback or thoughts or ideas?  And actually Pete and I looked at our and how would someone give us feedback, and it’s a little embarrassing.  It’s actually not that simple.  Yes, we have this JIRA bug‑tracking tool but that’s not like something a normal human being would use to just give us thoughts and feedback.  I think that’s something we have to do easier and maybe we’ll at least make sure we have a basic e‑mail or something where people can send in thoughts and ideas so we can collect them at a higher rate.  Today, I think people with feedback wouldn’t necessarily know how to give it to us in an easy way. 
If it is bugs, we would obviously ‑‑ we would certainly want them to go into the JIRA system so they can be tracked and prioritized and all that.  But we also don’t want people to not give us feedback or bugs because it’s too complicated, so it’s something we’ll need it to solve for. 
>> RHIANNON CHATNOIR:  And certainly in the meantime there’s been obviously other discussions post your meetings, there’s also been a lot of community discussions that post impacts that.  I don’t know how much you get to see those links, but any questions that filter through this, like obviously we’ll be following up on the Nonprofit Commons side of things, so you can funnel things through us.  
And I know there’s been discussions from some of the ‑‑ a few of the folks in the audience too like how to create ‑‑ kind of self‑organize an almost working group that could interface with Linden Lab in that way that would be representative of, you know, non‑profits/educators, folks that fall within our range to be able to feed feedback and thoughts to you in that way. 
>> EBBE LINDEN:  Yeah, that’s what I’ve asked most groups I’ve met with, if they can collaborate and come up with a prospective view on what’s the most important things and try to prioritize them as a group before they come to us.  Because there’s no shortage of ideas.  We have millions of them.  But the tough work is usually in prioritizing them, and some things are easier for you to prioritize than it is for us.  But if each of you gave us feedback, we wouldn’t necessarily know how to prioritize those things from your perspective.  That would be helpful when groups of people come together and sort of think it through to the next level, what will really have the biggest impact.  Because if we were trying to do everything people asked us to do, we would hardly get anywhere. 
>> RHIANNON CHATNOIR:  Yep.  I know there’s differently lots of very engaged but different communities.  Having, you know, as been part ‑‑ was part of organizing all the Second Life communities conventions that happened in real life that were user group ‑‑ you know, message conventions and they ebbed and flowed from 2005 to 2011.  But hundreds of people in any of those.  And the breadth of various communities, we’re here today and educators and nonprofits predominantly but there are folks in role playing communities and destination things and more social things or music communities.  So there’s a huge plethora and I can see how that would get out of hand. 
So, you know, coming up with a good way to, you know, triage and within the community way would probably be good.  
And a couple of questions come to me in the back end.  Sort of on the promotion related thing, obviously way back in the early in the conversation you brought up how, you know, the is obviously promoted to the more general user base.  But how can nonprofits and educators who want sort of visibility to get on the destination guide or a way to kind of promote the work that we’re doing and sort of show off on the website in a way to kind of on the portal to be that way.  Thoughts on that it. 
>> PETE LINDEN:  I can jump in here.  So yes, on the destination guide, it actually should be easy.  There is a form to fill out, also an e‑mail.  If you just ping me, I can send that link out to you. 
And generally we’ve been sort of pulling from there for periodic blog posts, pulling out some sort of highlights there as well.  So especially if you have particular events or special things going on, we’d love to know.  And through that e‑mail address is really the best way to sort of highlight that to us. 
In terms of more sort of general promotion and things that we could do to help make it more visible, one, if you have ideas about it, I would love to know them.  Please ping me and I’d love to hear them because we’re always looking.  We’re looking right now at what else we can do in a similar way to the destination guide and sort of leveraging that to make it easy for everyone to promote what they’re doing in Second Life to the community. 
To the outside world, similarly, I’d love ‑‑ the more I can hear from everybody about what’s going on in your world and the work you’re doing, through meetings like this as well as just sort of one‑offs, whether it’s e‑mail or in world IM, that’s super helpful for us.  As Ebbe mentioned, we are often in touch with the media, whether they’re coming in for interviews and demos or just sort of one‑off opportunities, and the more sort of fresh stories from Second Life that we have about the interesting things going on and the great things that groups like yours are doing, certainly the better it is for us, the better it is for Second Life, and hopefully the better it is for your groups as well. 
So, please, short answer is, in terms of the promoting things to the community and raising visibility within Second Life, destination guide is the best place to start.  But then, you know, over and above that in terms of just being sure that we’re up on what you’re doing, letting us know through direct messages, through e‑mail, through noting it in the forums on community blogs, we try and keep an eye on all that.  So the more you can tell us, the easier it is for us to help sort of pull those out and highlight it. 
>> RHIANNON CHATNOIR:  Great.  And it looks like there’s a question back to you, Pete, from Zinnia, about should we share with you any conference presentations or research that we’re doing in SL?  This goes for obviously education and nonprofit communities. 
>> PETE LINDEN:  Yeah, absolutely.  We’re thirsty for content and particularly thoughtful stuff like that is really helpful for us to have and be aware of, so that would be great.  
>> RHIANNON CHATNOIR:  And there was a question up above from Pathfinder.  Have you thought about creating structured feedback opportunities, like surveys, so you could collect both qualitative and quantitative data on users?  
>> EBBE LINDEN:  I mean yes and no.  Again, for the next generation, like I said, we’re so early that so it’s basic sort of meat and potatoes stuff we have to deal with.  But how you to scale up doing more of that is something we’re going to have to figure out how to do successfully.  And it’s whether it’s bringing users in for usability testing, surveys to better understand what users are doing, looking at the data people are actually doing, market analysis ‑‑ I mean there’s a ton of things that we can and will do and are doing, so ‑‑ to help make sure we make the right decisions and provide something that makes sense to people. 
But I wouldn’t say we have sort of a machine going for that kind of activity, but it’s something we’ll work on.  
>> RHIANNON CHATNOIR:  Okay.  Great.  And look up at some other questions.  Beyond ‑‑ obviously you’ve met with, you know, educators, librarians, our Nonprofit Commons community today.  What other types of Second Life user communities are you looking to reach out to yet?  Obviously some of us here have multiple community kind of connections, so that would be useful for us to also help with you guys if we had an idea on that. 
>> EBBE LINDEN:  Yeah, if you have ideas for communities that would like to meet with me or you think would be useful for me to meet with, like I say, I try to meet with as many as possible, so I’m psyched to do that. 
It’s various ways.  I mean we hop around ourselves.  You know, participating in communities, to seeing communities from the inside.  We meet with as many sort of established groups and communities as we ‑‑ as possible.  It’s possible to do even more but so far I’ve met with quite a few, whether it’s ‑‑ Pete would actually know better which ones we’ve met with and maybe which ones we should still meet with, than me because I don’t even know the ones I don’t know but Pete does. 
Pete, any thoughts on ‑‑
>> PETE LINDEN:  Not at the moment.  I’d have to look back.  We met with quite a few and I’m certainly open to Moore. 
>> EBBE LINDEN:  Yeah, there’s open source communities, educational communities, there’s you guys, there’s been other teams communities as well.  And like I said, we have spent quite a bit of time in world, interacting with people either as obvious Lindens or not so obvious Lindens to understand what’s going on.  And then there’s also look at data on what’s taking place and what are people doing, how you are they behaving.  
So yeah, I haven’t met with any religious ones yet.  That was asked.  
>> RHIANNON CHATNOIR:  Yeah, there are definitely some cross overs to that.  And there’s obviously more social related ones.  You know, you have a lot of the niche sort of things that fall under social, like folks that are role playing Star Trek or steam punk communities which are heavy content creator focused. 
>> EBBE LINDEN:  Yeah, we’re looking those role playing communities, we’re actually looking at.  And those are actually sometimes hard to sit in front of like this and have a conversation with.  You more or less have to go undercover and be part of it to fully understand it.  So we’re doing some of that as well.  
>> RHIANNON CHATNOIR:  And I guess Serene posted a question.  The term service changes still do not satisfied artisan creators.  Any comments?  And I don’t know if you want to add to that, Serene, what type of problems there are.  That might help.  
>> EBBE LINDEN:  I didn’t understand the question. 
>> RHIANNON CHATNOIR:  I guess this relates back to there was a terms of service change a couple months ago in the intellectual property related things that kind of caused a stir with content creation and the IP.  And there was recently a change in the terms of service I think to try to help with that, to help ease some that, but I guess there’s still problems in that regard. 
>> EBBE LINDEN:  Yeah, it’s one of those things that I’m not sure if we’ll ever get to 100%.  You know, take any legal contract and get, you know, a million people to agree with everything in it, like it’s not possible. 
What we have said though very clearly is the content is yours.  We have no interest in taking your content and benefit or profit from that independently in some way.  I mean, it seems like some people have feared that we’re going to sort of be able to take content and monetize it for ourselves.  It’s not even ‑‑ I don’t even know if it’s possible. 
So ‑‑ and clearly something that we haven’t done would be very, very bad for our business when the whole business is dependent on the content creators being comfortable creating content and profit from their creations.  
So ‑‑ and, you know, of course, someone is saying what if LL sells SL and the next owner does X, Y or Z.  Well, clearly any owner can change the terms.  We can change the terms tomorrow to make it really bad for you and so could a future owner that we don’t know who it is.  Obviously, though, in our mind that would be a very stupid thing to do.  I mean that would be a way to rapidly sort of make this business go in the wrong direction.  So I would trust that anyone that may buy this company would see it the same way. 
I mean, if you look at it from our perspective, it’s not that complicated.  We’re completely dependent on people coming to this platform and create content and experiences and be able to profit from those experiences.  That’s our business model. 
If we start to compete with those users or if we start to steal their stuff or whatever, that model won’t work.  And then I’m not sure what model would work. 
So, it’s ‑‑ it just wouldn’t be in our interest.  So I’m not really sure what the big hoopla is.  Then actually if we look at it, it’s actually not that many people that are wigged out about it.  There’s clearly some that are ‑‑ think it’s extremely important.  It is extremely important but there’s some of us that are extremely concerned and I have a hard time understanding why that is, actually.  
>> RHIANNON CHATNOIR:  Yeah, I think ultimately content creation for the creator is a very intense thing.  It’s like birthing a child through your whatever, right?  So I think you will always have that, you know, breadth of it.  An IP is very important but, you know, to the Linden Lab side of thing, obviously, you need to ask for certain amount of rights to be able to provide the platform and the services to be able to spin up all this content. 
So, you know, I guess the last question in all of this, since we need to be ‑‑ at least on the transcription side we need to be kind of wrapping up in that regard.  Those that do have full IP advice to their content, do we ever see a time where we could be able to download and output a full ‑‑ like an open sim, an OAR, the whole region file, where you’d be able to ‑‑ especially for an educator or nonprofit, to be able to export that whole region?  It’s capable in the open source, open sim side of things.  And I think folks here are curious about wanted to do similar for their projects. 
>> EBBE LINDEN:  Yeah, I have ‑‑ if you want to take your content out of Second Life and take it somewhere else, you know, I’m fine with that.  I have no issues with that.  I don’t know if we’re doing everything we can to make that super simple for you.  But over time, you probably find that all the features and functionalities of Second Life might not have, you know, a lot of other systems that are, you know, sufficiently compatible to just run it as it is.  But if it’s your creation, then you should be able to take it wherever you want.  I just can’t promise that it will function somewhere else as it does here.  But I’ll be fine with that. 
And I saw if some Second Life user wants to license their content to another company.  Let’s say you create a cool game or a cool character and then you wanted to license that to Pixar, then you wouldn’t be able to?  Like I don’t understand why you wouldn’t be able it to do that.  We certainly have no interest in preventing you from doing that. 
>> RHIANNON CHATNOIR:  Maybe they’re thinking about the exclusivity.  If the other entity would be asking for exclusive rights, then it would be problematic here, right?  
>> EBBE LINDEN:  If they want exclusive rights, then you as a content creator might have to take your creation out of Second Life.  If they say no, you can’t have your character that you started ‑‑ created in Second Life and have it in Pixar, Pixar might say take it out of Second Life, but that’s up to the creator.  I don’t think we’re involved in that. 
And it’s not like we said, “No, your creation has to stay here.  You can’t take it out of here.”  What?  We never prevented you from, you know, deleting your content if you want to. 
>> RHIANNON CHATNOIR:  So I think we can probably wrap up.  I’m sure there’s going to be still discussion here afterwards but at least for the transcription side of things, the formal kind of part of this, we can wrap up.  
And thank you, Ebbe and Pete, for being here.  I think that these community meetings are a great kind of re‑invigoration of those of us that have continued on through the years here in Second Life and are dedicated to kind of using immersive spaces like Second Life for often sort of serious or purposeful related projects.  You know, we’re happy to have this ability to be able to kind of talk to you and have that voice directly and with Linden Lab.  
So if we can continue that, that would be great.  Obviously on our side we’ll follow up.  I think, like I said, there’s initiatives of trying to create kind of a informal group to be able to kind of maybe ‑‑ working group on the community at large kind of side for things like this.  But any last thoughts and kind of in relation to that or anything you talk about here?  
Do you have any thoughts before we wrap up?  
>> EBBE LINDEN:  Sorry.  Did you ask me something?  
>> RHIANNON CHATNOIR:  Oh, just we’re ending this part of it.  So if you have anything to wrap up. 
>> EBBE LINDEN:  Yeah, if we’re going off the record, now we can really go.  I’m just kidding.  
>> PETE LINDEN:  Now the secret plans. 
>> EBBE LINDEN:  I might have to pop out ‑‑ I might have to pop out at any point in time here, but I’ll stick around until my next meeting shows up at my door. 
>> PETE LINDEN:  I’d just like to say thanks so much for having us and for reaching out, setting this up and including us.  It’s nice to get to chat with you all and I look forward to being in tough. 
>> GLITTERACTICA COOKIE:  Thank you, guys, so much for coming.  I’ve spoken to many Lindens over the years and actually even accompanied Phillip to Congress, so it’s really nice to talk to the new leadership and hear how open you guys are to our work and to sharing and your spirit of openness in general, so just wanted to thank you.  
>> RHIANNON CHATNOIR:  Susan was one of a few handful with Phillip that ‑‑I think that was in 2008 that did a congressional hearing on Second Life.  But I’m sure she’ll come to visit you guys since TechSoup is in San Francisco.  You guys are neighbors and she’s been there many times.  
So thanks to both of you.  And I guess we can kind of take this off the transcript of that and see you all next week for the Nonprofit Commons meeting.  And then I’m sure there will be interactions and conversations post this as well. 
And just a reminder,, the live transcript is still up there but then we’ll post the full, cleaned up transcript on there as well.  And I think Mel Burns is recording, so whenever he wants to share a link on that, that would be great. 
So that’s it for us here today.  We can take this informally.  

The mission of the Nonprofit Commons in Second Life is to create a community for nonprofits to explore and learn about virtual worlds, foster connections, and discover the many ways in which nonprofits might utilize the unique environment of Second Life to achieve their missions. 

Written by: Rhiannon Chatnoir

Moving Beyond Second Life: Opportunities for Education, NonProfits & Healthcare in the Wider Metaverse, January 18th NPC Meeting

This Friday, January 18th, Nonprofit Commons is happy to feature Chris Collins (Fleep Tuque). An ardent supporter of the Second Life platform for many years, she now encourages educators, non-profits, and healthcare providers to explore the emerging metaverse outside Second Life’s walls. Fleep will discuss her own experiences running not-for-profit projects in Second Life, and what led her to explore alternative platforms like Opensimulator and Unity3D for her research at the University of Cincinnati and for personal projects like FleepGrid, an Opensim hypergrid enabled research grid. She’ll also discuss why she believes this broader approach helped AvaCon, Inc. receive 501(c)(3) status, and what this might mean for grant-based and other funding initiatives that public sector organizations rely upon.     

Chris M. Collins, Fleep Tuque in Second Life

Bio: Chris M. Collins (Fleep Tuque) is an IT Analyst at the University of Cincinnati.  Her research focuses on the use of virtual worlds, social media, and augmented reality in higher education and for remote workforce collaboration.  She founded and currently manages the Center for Simulations & Virtual Environments Research in the UC Office for Information Technology (UCIT), Instructional & Research Computing department.

In her free time, she serves on the board of AvaCon, Inc., a non-profit organization dedicated to promoting the growth, enhancement, and development of the metaverse, virtual worlds, augmented reality, and 3D immersive and virtual spaces. AvaCon’s primary goal is to connect and support the diverse communities and practitioners involved in co-creating and using virtual worlds, and to educate the public and our constituents about the emerging ecosystem of technologies broadly known as the metaverse.

Her other projects include running FleepGrid, a small hyperlinked research grid on the OpenSim platform, serving as Executive Director for the Chilbo Community in Second Life, and she blogs informally about the impact of technology on education, politics, and economics at Fleep’s Deep Thoughts.

Join us in Second Life!

Nonprofit Commons Weekly Meeting

Friday, January 18th, 8:30 AM SLT / PST

Plush Nonprofit Commons Amphitheater



  • 8:30 am Introductions
  • 8:40 am TechSoup Announcements
  • 8:45 am Mentors Central
  • 8:55 am Main Speaker: Chris Collins (Fleep Tuque)
  • 9:30 am Open Mic / Announcements

The mission of the Nonprofit Commons in Second Life is to create a community for nonprofits to explore and learn about virtual worlds, foster connections, and discover the many ways in which nonprofits might utilize the unique environment of Second Life to achieve their missions.

Written by: Rhiannon Chatnoir

Pooky Amsterdam: “The Future of Machinima” for the November 16th NonProfit Commons Meeting

This Friday, November 16th, Nonprofit Commons is happy to feature Pooky Amsterdam. Moving beyond live production of shows and professional videos Pooky is heading up a major International Film Festival’s busy 3 Day schedule, this weekend – She will be talking to us about the 5th Annual Machinima-Expo 2012 and what it will hold, and also what it possibly means for the future of machinima as a medium. 

Bio: Pooky Amsterdam, CEO of has been working in the field of  Virtual World Entertainment and TV for the past decade. The producer and writer of thousands of shows over this period, she is a leader in this field.  Since 2008 she has been a driving force for using Second Life as a media platform. With a portfolio of work credited to the PookyMedia team, the films she produces portray a full range of genre from Music and fashion to educational films. Recently PookyMedia has been working on more Public Service Announcements for the State of California, that are helping children and adults eradicate the threat of airborne pests. Yes, they are starring a mosquito, named Pesky.


Join us in Second Life!


Nonprofit Commons Weekly Meeting

Friday, November 16th, 8:30 AM SLT / PST

Plush Nonprofit Commons Amphitheater



  • 8:30 am Introductions
  • 8:40 am TechSoup Announcements
  • 8:45 am Mentors Centra
  • l8:55 am Main Speaker: Pooky Amsterdam
  • 9:30 am Open Mic / Announcements

The mission of the Nonprofit Commons in Second Life is to create a community for nonprofits to explore and learn about virtual worlds, foster connections, and discover the many ways in which nonprofits might utilize the unique environment of Second Life to achieve their missions.

Written by: Rhiannon Chatnoir

Join us on September 21 for the Nonprofit Commons in Second Life 5th Anniversary Celebration

Friday, September 21 at the Nonprofit Commons (NPC) on Plush and Aloft
with events throughout the day and festive formal dress encouraged!

5th Anniversary Celebration Events happen at 8:30 AM, 3:30 PM, 8:30
PM, and 3:30 AM. Please see details below:

8:30 – 10:00 AM SLT
Morning Nonprofit Commons Meeting including NPC History, Awards, and
All Star NPC Members Coughran Mayo, Jacques Macaire and much more at
Plush Nonprofit Commons Amphitheater.

Meeting Agenda
8:30 AM Introductions
8:40 AM TechSoup Announcements
8:45 AM Nonprofit Commons History
9:00 AM All Star NPC Members’ Stories for the Future
9:30 AM Nonprofit Commons All Star Awards
9:45 AM Open Mic / Announcements

3:30 – 5:00 PM SLT
DJ DyVerse Dance Party Meet and Greet at CommonGround Aloft Nonprofit
Commons. Enjoy networking and dancing among other nonprofits and
supporters! Learn more about what nonprofits, educators,
humanitarians, scientists, and artists accomplish in Second Life at
the Nonprofit Commons at this fun and informative event.

8:30 – 10:30 PM SLT
Active Collaborative Community Planning Workshop to create solutions
for all our unify goals for the Virtual Vision 2020 – an initiative to
develop a plan for the Second Life community at Plush Nonprofit
Commons Amphitheater. All Second Life Communities are welcome to
participate in building partnerships and solutions.

Workshop Agenda
8:30 PM Introductions
8:40 PM Explanation of Community Planning and Virtual Vision 2020 Purpose
8:50 PM Breakout groups discussion of goals and identification of who
might help achieve goal
9:20 PM Presentation of breakout group solutions and strategies
9:40 PM Build partnerships to lead by example

3:30 – 4:30 AM SLT Live Music Meet and Greet at CommonGround Aloft
Nonprofit Commons.

Please Come Join the Nonprofit All Stars!

Written by: Zinnia Zauber


The Friday, September 14th meeting featured featured Brian Kaihoi of Mayo Clinic speaking on using #virtualworlds for patient care, research, #education & #healthcare administration. 

Nonprofit Commons Weekly Meeting

Friday, September 14th, 8:30 AM SLT / PST
Plush Nonprofit Commons Amphitheater
8:30 am Introductions
8:40 am TechSoup Announcements
8:45 am Mentors Central
8:55 am Featured Presenter: Brian Kaihoi
9:30 am Open Mic / Announcements
– Unabridged Transcript –
[08:36] Rhiannon Chatnoir: Welcome everyone to this week’s Nonprofit Commons Weekly Meeting!
[08:36] Kate Miranda: Hope I didn’t sit on anyone
[08:37] Rhiannon Chatnoir: The Nonprofit Commons in Second Life is sponsored by TechSoup Global and is a program of the TechSoup Global Community & Social Media team
[08:37] Buffy Beale: heyyy Kate 🙂
[08:37] Rhiannon Chatnoir: Today’s Agenda:
8:30 am Welcome & Introductions
8:40 am TechSoup Announcements
8:45 am Mentors Central
8:55 am Mayo Clinic’s Virtual World Activities with Brian Kaihoi
9:30 am Open Mic / Announcements
[08:37] Rhiannon Chatnoir: First a few links to start off the meeting.
[08:37] Rhiannon Chatnoir: Here are the many ways to can get involved with the Nonprofit Commons in Second Life:
Nonprofit Commons Blog:
Google Group:
Google Calendar:
About TechSoup the sponsors of the Nonprofit Commons:
[08:38] Rhiannon Chatnoir: So, Hello everyone, let’s start off with Introductions!
[08:38] Buffy Beale: Buffy Bye, Bridges for Women, Victoria BC Canada, @bridges4women
[08:38] Rhiannon Chatnoir: Please state your real name, location, org, and the ways we can find you online.
[08:38] Ethelred Weatherwax: Dave Dexter, Neenah Historical Society, Wisconsin USA
[08:38] Coughran Mayo: Dick Dillon, Innovaision, LLC St. Louis MO @Coughran, @Innovaision
[08:38] HB Eternal: Harold W Becker, The Love Foundation, Florida, @lovefoundation
[08:38] Gentle Heron: Virtual Ability, Inc.
[08:38] Ronnie Rhode: Denise Harrison, The Garden for the Missing, and SLURL Remora (203,148,21), Project Jason, assistance for families of the missing,
[08:38] Dancers Yao: Kara Bennett, Elder Voices, Inc. Los Angeles, CA Health Care and Human Rights
[08:38] Zinnia Zauber: Renne Emiko Brock-Richmond, Sequim Humanities and Arts Alliance, Sequim, Olympic Peninsula, Washington. @renneemiko
[08:38] Svea Morane: Brian Kaihoi, Mayo Clinic Rochester, MN
[08:38] Zotarah Shepherd: BEACH College, Santa Rosa, CA
[08:38] Brena Benoir: Brenda Bryan, Preferred Family Healthcare, Kirksville, Missouri,, @brenabenoir
[08:38] Lyssa Lyssa Rowan, Job Accommodation Network, Morgantown WV @JANatJAN
[08:38] bulaklak: Michael DeLong, Online Community Manager, TechSoup Global, @TechSoup @MichaelDeLongSF, San Francisco, CA U.S.A.
[08:38] Chayenn: monique Richert, Protect Yourself1, Inc ., Baltimore MD, ,, @PY1US
[08:39] Jerod Bagley: Jerry Stapleton, University of Illinois at Chicago.
[08:39] alebez: Ale Bezdikian, Online Community Coordinator, TechSoup, SF, Ca. @TechSoup, @alebez
[08:39] Oronoque Westland: Roberta Kilkenny, Hunter College, City University of New York
[08:39] Namaara MacMoragh: Gloria Kraegel, nonprofit development on behalf of BEST and Etopia EcoCommunities, … Tacoma WA @go4victory
[08:39] Amy Waverider: Amy Waverider virtual ability
[08:39] Rhiannon ChatnoirRhiannon Chatnoir is Joyce Bettencourt, Online Community Manager for NPC/Techsoup, Boston, MA, @NPSL @RhiannonSL
[08:40] Magic Pathfinder: Magic Pathfinder (any1.gynoid), Faculty at New Citizens Inc (NCI), Teaching hands-on Artificial Intelligence and Pathfinding in Second Life – More Info: AND I JUST RELEASED A FREE COOKBOOK! Eeeeep!
[08:40] Tank Thibedeau: Ricky Davis if you have me on twitter as @dyverse_steele delete that account it has been hacked
[08:40] Tank Thibedeau: new twitter coming soon
[08:40] Zinnia Zauber: aww, Good to know Tank.
[08:40] Rhiannon Chatnoir: anyone else with introductions?
[08:41] Tank Thibedeau: San Antonio TX
[08:41] Ozma Malibu: Sandy Andrews, Floaters Org, Arizona, Mexico, On the Road. @ozma
[08:41] Pathfinder Lester: John Lester, Chief Learning Officer, ReactionGrid. Living in Montreal, Canada. @Pathfinder
[08:42] Buffy Beale: yay Path!
[08:42] Rhiannon Chatnoir: Great to see you all!
[08:42] Zotarah Shepherd: Hi Path
[08:42] Kate Miranda: Linda Rogers, Toronto Ontario, Creative Works Studio, a program of St. Michael’s Hospital’s Inner City Health programs …. and Music Island here in SL 🙂
[08:42] Tori Landau: Patricia Dean,volunteer event coordinator for the Open University’s Deep Think sim.
[08:43] Rhiannon Chatnoir: Lets move to TechSoup Announcements…and if you havent introduced yourself, feel free to sneak that in during
[08:43] Kate Miranda: for Music Island
[08:43] bulaklak: Hiya! I am Michael and I am the online community manager at TechSoup
[08:43] Grace McDunnough: Rhonda Lowry, Media and Technology Strategist for Turner Broadcasting @gracemcdunnough
[08:43] Buffy Beale: yay bulaklak!
[08:44] bulaklak: thanks, Buffy
[08:44] ThinkererSelby Evans: Thinkerer Melville
[08:44] bulaklak: So just a quick question first before I get to the big announcement
[08:45] bulaklak: And this is probably a no brainer for this crowd . . .
[08:45] bulaklak: But how many of you have moved a significant amount of your org’s work into the cloud?
[08:45] Buffy Beale: Thinker! Great to see you
[08:45] ThinkererSelby Evans: Hi Buffy
[08:45] Gentle Heron: None, Bulaklak.
[08:45] Rhiannon Chatnoir: yes to the cloud!
[08:46] Coughran Mayo: 20%
[08:46] ThinkererSelby Evans: My blog work is all in the cloud
[08:46] Buffy Beale: about 10 % and growing
[08:46] bulaklak: Great! Anyone else?
[08:46] Magic Pathfinder: <— uses cloud storage for file sharing… e.g. my cookbook
[08:46] ThinkererSelby Evans: In the blog site or in Google drive
[08:46] Pathfinder Lester: most of ReactionGrid’s “stuff” lives in the cloud. all documents and project management data are hosted in the cloud.
[08:46] Tori Landau: Nothing I do with the OU is in the cloud but started using it for first time this week to do with something else
[08:46] Oronoque Westland: never knew what the difference was between the cloud and a host’s server
[08:47] Tank Thibedeau: I have some of my itunes music in the cloud
[08:47] ThinkererSelby Evans: I view the hosts server as part of thecloud
[08:47] Zotarah Shepherd: I have not used the cloud at all.
[08:47] Pixel GhostPixel Ghost is a Registered Nurse who had an interview Wednesday for her first nursing job (hope I get hired) and is continuing her education with online classes through a state accredited university
[08:47] bulaklak: So . . . the reason I ask is that TechSoup mounted a massive survey last year, reaching out in 22 languages to 88 countries
[08:47] bulaklak: We got more than 10.5k responses
[08:48] Zotarah Shepherd: Best of luck Pixel
[08:48] Jerod Bagley: My own unit uses the cloud for a lot of shared resources. But institution wise use is small.
[08:48] bulaklak: And our wonderful tech analyst Ariel Gilbert Knight worked diligently on creating a report to analyze the results
[08:48] bulaklak: We just released the results and analysis yesterday
[08:48] bulaklak: With the executive summary in 22 languages
[08:49] bulaklak: There’s some interesting stuff in here about how NGOs are using (or not) the cloud and what their perceptions of the technology are
[08:49] bulaklak: Here is the link
[08:49] bulaklak:
[08:49] bulaklak: I hope you will share this far and wide and enjoy reading it over
[08:49] bulaklak: And perhaps at a future time we could have Ariel join us to talk about it
[08:49] Gentle Heron: What’s the Readers Digest version of the findings?
[08:49] Gentle Heron: Do we or don’t we?
[08:49] bulaklak: Gentle, the link will take you to a blog written by our marketing copywriter
[08:50] bulaklak: That sums things up nicely
[08:50] bulaklak: And if you want to do the deeper dive, you can download the report from there
[08:50] Gentle Heron: You don’t want to put anything in the record here, now?
[08:50] bulaklak: Oh sure I can give you some factoids
[08:50] Gentle Heron: Thanks!
[08:50] bulaklak: • 90% of respondents worldwide are using cloud computing
[08:50] bulaklak: • 60% say lack of knowledge is the greatest barrier to adoption
[08:51] bulaklak: • 79% say the greatest advantage of adoption is easier software/hardware administration
[08:51] bulaklak: • 47% say cost-related changes and ease of setup would be the greatest motivators for moving their IT to the cloud
[08:51] bulaklak: • 53% report plans to move a “significant portion” of their IT to the cloud within three years
[08:51] bulaklak: So those are some of the high level findings
[08:51] bulaklak: And many more here
[08:51] Gentle Heron: Thank you.
[08:52] Rhiannon Chatnoir: Thanks Bulaklak 🙂
[08:52] bulaklak: And that’s all I’ve got for today!
[08:52] Jerod Bagley: Yes, thanks for the summary
[08:52] Buffy Beale: thank you bulaklak
[08:52] bulaklak: Have a great meeting and a great weekend!
[08:52] Rhiannon Chatnoir: Great – lets move on to Mentors Central
[08:52] Rhiannon Chatnoir: Today for Mentor Central we have Brena Benoir to speak, let’s welcome her up and please start whenever your ready.!
[08:52] Zinnia Zauber: Thank you!
[08:52] Zinnia Zauber: Rah Brena!
[08:53] Buffy Beale: yayyy Brena!!
[08:53] HB Eternal: BB Rocks!
[08:53] Gentle Heron: Go Brena!
[08:53] Brena Benoir: Good morning everyone
[08:53] Brena Benoir: As you can see from the poster this morning our topic is SMART Goals
[08:54] Brena Benoir: we have focused on the community concept lately and I thought this woudl help orgs look at why they are here and what their goals are and help examine those closer
[08:54] Brena Benoir: This morning we will be taking a look at the SMART goal concept. The hopes is that this will allow us
to set goals for our work within in our organizations. We all have different goals when we start work
in virtual worlds. Anywhere we go, sometimes we are able to achieve goals, sometimes we are not. 
When we don’t feelings build and disappointment sets in and leads to a sense of failure and desire to give up.
[08:55] Brena Benoir: Understanding the SMART Goal concept will allow us to set better goals and focus on what we are really
setting out to achieve, experience the feeling of successes, and continue our growth.
[08:55] Brena Benoir: S=SPECIFIC 
This aspect tackles the who, what when, where, whys. It’s focuses on the details. 
For example: I want to lose weight. This is not specific for some of these reasonsS=SPECIFIC 
This aspect tackles the who, what when, where, whys. It’s focuses on the details. 
For example: I want to lose weight. This is not specific for some of these reasons
[08:56] Brena Benoir: What are some reasons why this doesn’t meet the specific criteria?
[08:56] Gentle Heron: doesn’t set a numeric goal
[08:56] Brena Benoir: right
[08:56] Tank Thibedeau: no time frame
[08:56] Brena Benoir: correct
[08:56] Brena Benoir: what does healthy mean?
[08:56] Brena Benoir: What might be a way to restate this in to something specific?
[08:57] bulaklak: I want to lose 60 lbs by Christmas
[08:57] Brena Benoir: good job bulaklak!
[08:57] Coughran Mayo: bukalak: see me!
[08:57] bulaklak: (that’s my fantasy)
[08:57] Brena Benoir: moving along to the second part
[08:57] Brena Benoir: M=MEASURABLE
Establishing the guidelines about how to assess overall progress on the goal. 
Examples of measures could be: 
I will lost 10 pounds within the next 3 months.
I will hold an event in my office one time each month to support the goal of fundraising for my org in 
the virtual setting. 
My organization will sponsor an event 4 times a year in my NPC space to educate about addiction
and mental health issues.
[08:58] Brena Benoir: This give us something measure or quantify in some way our goal by
[08:59] Brena Benoir: A=ATTAINABLE
This step encourages us to look at the details of how we go about accomplishing our goals. What supplies,
resources, education, etc. will we need in order to accomplish our overall goal. Working on this step
allows us to formulate the substeps to help work to achieve the small successes to work towards
our overall goal.
[08:59] Brena Benoir: We want to make sure they are achievable from the start of settign them
[08:59] Brena Benoir: R=Realistic
This step addresses a major component we address in the substance abuse field, that is willingness. 
We look at our willingness to accomplish the goal and our ability to do so. If we set goals that we 
know that we cannot accomplish, we set ourselves up for failure from the start.
[09:00] Gentle Heron: That helps with motivation, right?
[09:00] Brena Benoir: That is correct
[09:00] Brena Benoir: if we feel they are out of reach from the start, we already feel at a disadvantage
[09:00] Brena Benoir: Many children say I want to become a professional athlete someday. If they aren’t working on their athletic
abilities growing up that isn’t a possibility at all. The reality is that is a small portion of 
them will actually achieve that goal and many of these have honed and worked on their skills for years.
[09:01] Brena Benoir: If your org has a fundraising goal in world, ask yourself what is a realistic amount to target in virtual worlds.
[09:01] Brena Benoir: our last component is Timely
[09:01] Brena Benoir: T=TIMELY
This is where we establish a set time frame in order to accomplish our goal. 
Example: My organization is new to NPC, I want others to learn about my organization and what we do.
[09:01] Brena Benoir: I will sponsor an event in my NPC space within one month of being granted tenant space in NPC where I will 
educate attendees about my organization and mission statement. 
I will meet 3 new members of organizations each month to improve my network in NPC.
[09:02] Brena Benoir: The SMART goal concept is acceptable for use across the spectrum from personal use to nonprofit 
sector use to corporate use and anywhere in between.
[09:02] Brena Benoir: I strongly encourage you to look your involvement 
in this community and virtual worlds in particular and do some self questioning to see if your 
organization’s goals are consistent with your mission statement and your purpose in 
being here in a virtual capacity.
[09:03] Brena Benoir: here are a couple of sources you can explore should you want further information:
[09:03] Brena Benoir: Any questions?
[09:03] Gentle Heron: Very smartly done, Brena.
[09:03] Buffy Beale: that was great Brena thanks!
[09:04] Zinnia Zauber: This is awesome!
[09:04] Buffy Beale: lol Gentle
[09:04] Rhiannon Chatnoir: Brena – Thanks for leading Mentors Central today!
[09:04] Oura Scribe: applauds
[09:04] Brena Benoir: Thank you Gentle 🙂
[09:04] Gentle HeronGentle Heron hopes we can continue with these types of sessions!
[09:04] Zinnia Zauber: Thank you so much!
[09:04] Tori Landau: Many thanks Brena and very useful
[09:04] Zinnia Zauber: Here, here, Gentle!
[09:04] Rhiannon Chatnoir: Catch up with Brena and ask questions after too 🙂
[09:04] Zinnia Zauber: Thank you, Brena!
[09:04] Rhiannon Chatnoir: OK – time for today’s main speaker.
[09:04] Pathfinder Lester: good advice all around
[09:04] Rhiannon Chatnoir: Welcome Brian Kaihoi (Svea Morane in SL), who will report on Mayo Clinic’s virtual world activities in the areas of patient care, research, education and administrative services.
[09:04] Buffy Beale: a reminder that the mentors meet after this meeting so if anyone has any questions or needs help please do join in
[09:05] Buffy Beale: cheering for Svea!
[09:05] Rhiannon Chatnoir: come up and grab a seat Svea 🙂
[09:05] Zinnia Zauber: Rah Svea!
[09:05] Svea Morane: Hi there. It is very good to be with you to share what Mayo Clinic is doing in Second Life. The fact that we are having this meeting is one reason we are excited about Second Life. The community and the relationships that are developed here are examples of the interactions that make for better healthcare.
[09:05] Zotarah Shepherd: Yay Svea!
[09:05] Rhiannon Chatnoir: First a bit about our speaker…
Brian Kaihoi has been with Mayo Clinic for 35 years. During that time he has held a variety of administrative and operational positions. As a member of the consulting staff of Mayo Clinic, Brian has worked with the Mayo Medical School and Mayo School of Continuing Medical Education on content development and delivery strategies. Currently, Brian is the Mayo Foundation Web Administrator, working with all Mayo Clinic Web activities, and works with the Center for Innovation, which is finding ways to transform the way health care is experienced and delivered.
[09:05] Svea Morane: I coordinate our Second Life activities, as part of my role as the Web administrator at Mayo Clinic. I have been with Mayo Clinic for 39 years serving in a variety of roles around education, technology and business.
[09:05] Svea Morane: I want to give you a little background on Mayo Clinic as an organization, then talk about our Second Life activities and how they fit into our larger organization. The copy from the slides will appear in local, so I will not repeat that, but rather comment on the slides.
[09:06] Mayo Clinic NPC presentation whispers: Slide 2 of 23
[09:06] Mayo Clinic NPC presentation: 
Slide 1
Mayo Clinic in Virtual Worlds
Innovation in Care and Operations
Nonprofit Commons
September 14, 2012
[09:06] Mayo Clinic NPC presentation: 
Slide 2
Photo of landing point at Mayo Clinic region
[09:06] Svea Morane: You can get to our public region by searching for “Mayo Clinic”. These photos are from our landing point, which has a representation of the main patient care building on our Rochester, MN campus.
[09:06] Mayo Clinic NPC presentation whispers: Slide 3 of 23
[09:06] Mayo Clinic NPC presentation: 
Slide 3
Additional photo of landing point at Mayo Clinic region
[09:06] Svea Morane: You can learn more about Mayo Clinic at
[09:06] Mayo Clinic NPC presentation whispers: Slide 4 of 23
[09:07] Mayo Clinic NPC presentation: 
Slide 4
Mayo Clinic
– 58,300 staff incl 7,400 physicians working on 3 major campuses (MN, FL, AZ)
– Mission: To inspire hope and contribute to health and well-being by providing the best care to every patient through integrated clinical practice, education and research.
[09:07] Svea Morane: Mayo Clinic is the largest private medical group practice in the world. It is nonprofit, with no profit sharing, or bonuses. All the physicians are on salary.
[09:07] Pixel Ghost: yayyyyyyy!!!
[09:07] Mayo Clinic NPC presentation whispers: Slide 5 of 23
[09:07] Mayo Clinic NPC presentation: 
Slide 5
Mayo Clinic in 2011 (the numbers)
– 1,113,000 patients with 123,000 hospital admissions and 588,000 hospital days
– 8,117 active human research studies, and 5,0430 journal articles published
– 3,523 students in Mayo Clinic graduate and undergraduate programs, 124,068 participants in continuing medical education programs
– $8.5B revenue, nonprofit, excess revenue funds research and education
[09:07] Svea Morane: We certainly see a lot of patients from all over the world on our campuses, but we are also a large educational institution, including the largest graduate medical training program in the world. There are over 350 classes per day on our campuses.
[09:08] Pixel Ghost: Amazing to learn this!
[09:08] Mayo Clinic NPC presentation whispers: Slide 6 of 23
[09:08] Mayo Clinic NPC presentation: 
Slide 6
Mayo Clinic Innovations
– Mayo Clinic has a long history of innovation, medical and non-medical
– First medical group practice
– First round intensive care unit
– Cortisone ñ gave away and did not patent
– Open-heart surgery with heart bypass machine
– Developed “G-suit” for pilots
[09:08] Svea Morane: Innovation is a core principle at Mayo Clinic, in the science of healthcare, the delivery of treatment, and improving health and wellbeing. The fact that innovation is so central to our culture has made it easier to bring virtual worlds to our organization.
[09:08] Mayo Clinic NPC presentation whispers: Slide 7 of 23
[09:08] Mayo Clinic NPC presentation: 
Slide 7
Mayo Clinic is Not Afraid of Digital
– 25,000,000 visitors a month at our various Web sites
– 100,000+ devices on our network
– Portal services for patients, interactive phone and mobile applications, very active with social media
– Online course registration and staff services
– But, as a Fortune 100 business, we are conservative
[09:08] Pooky Amsterdam: that is great
[09:08] Svea Morane: Mayo Clinic has been active digitally for a long time. Our health information Web site has been a top rated site for many years.
[09:09] Pixel Ghost: I used it for research in school!
[09:09] Svea Morane: and you got good grades right? 🙂
[09:09] Mayo Clinic NPC presentation whispers: Slide 8 of 23
[09:09] Mayo Clinic NPC presentation: 
Slide 8
Mayo Clinic Space in Second Life
– Individuals have been in SL for years
– May 2009 ñ rented º region for demonstration project
– October 2009 ñ purchased first region
– March 2010 ñ purchased second region and built conference center
– October 2010 ñ third region
– August 2012 ñ fourth region ordered
[09:09] Pixel Ghost: Yes… overall 3.72
[09:09] Svea Morane: While individual Mayo Clinic staff have been personally involved in Second Life and other grids several years, our official involvement, where we started to spend money, was in May 2009. We started with a couple people who had passion for it and promoted the idea internally. As the project has gained momentum, our presence has grown.
[09:10] Mayo Clinic NPC presentation whispers: Slide 9 of 23
[09:10] Mayo Clinic NPC presentation: 
Slide 9
Mayo Clinic Model
– “3 Shield Model”
– Clinical Care, Research, Education all supported by Administration
– Encouraging the adoption of Virtual Worlds requires engagement with all parts of the organization
– The biggest challenges are “cultural” not even “technical”
[09:10] Svea Morane: Internally, bringing Second Life to Mayo Clinic has been the result of lots of meetings, demonstrations, talking with colleagues, and picking good projects in visible areas. We have worked on projects in all parts of the organization.
[09:10] Mayo Clinic NPC presentation whispers: Slide 10 of 23
[09:10] Mayo Clinic NPC presentation: 
Slide 10
Mayo Clinic Work in Second Life
– February 2010 – First medical presentation hosted at Virtual Ability
– November 2010 – First CME program given with credits
– December 2010 – First scale model of physical space to aid construction
– July 2011 ñ First patient care activity
– August 2011 ñ First clinical trial recruitment
[09:10] Svea Morane: Our initial work in Second Life has focused on experiments that support our core services in clinical care, education, research and administrative activities.
[09:11] Mayo Clinic NPC presentation whispers: Slide 11 of 23
[09:11] Mayo Clinic NPC presentation: 
Slide 11
Education – well defined for us
– Public Education and CME
 — Avatar to avatar, avatar to face-to-face, streaming
 — Outreach presentations for public and professionals (cardiology, GI cancer, radiology, Dalai Lama) 37+
 — School of Professional Development (continuing medical education) 140 +
 — Transform Symposium (streaming video) 2
[09:11] Svea Morane: Using SL for education has been an easy step for our folks to make, and has been working very well. Many groups in SL do this already. We have sessions that are private, public and some that require registration fees. The slide references the number of presentations we have done of each type.
[09:12] Pixel Ghost: awww the Dalai Lama 🙂
[09:12] Svea Morane: The Dahlai Lama presentation filled up our region in about 4 minutes 🙂
[09:12] Pixel Ghost: I saw him when he visited my state and he’s wonderful!
[09:12] Gentle Heron: and people complained they could not get in!
[09:12] Mayo Clinic NPC presentation whispers: Slide 12 of 23
[09:12] Mayo Clinic NPC presentation: 
Slide 12
Photo of Mayo Clinic Second Life Conference Center
[09:12] Svea Morane: We built a conference center on our space, that was a good result of getting our own staff to think broadly about what a conference center needs, and not trying to replicate our physical spaces.
[09:13] Coughran Mayo: The Dalai Lama never complains
[09:13] Mayo Clinic NPC presentation whispers: Slide 13 of 23
[09:13] Mayo Clinic NPC presentation: 
Slide 13
Photo of Session in Conference Center
[09:13] Svea Morane: Presentations from our physicians are popular, and exciting for our staff to present. We have good success in having our physicians interact with colleagues in other countries without having to allow for all the travel time.
[09:13] Mayo Clinic NPC presentation whispers: Slide 14 of 23
[09:13] Mayo Clinic NPC presentation: 
Slide 14
Education – many partners
– Collaborations with other healthcare and education groups
– School of nursing doing clinical practice in our spaces
– Multiple campuses of medical schools collaborating
[09:13] Svea Morane: Since education is done so broadly in Second Life, we have found many helpful partnerships
[09:14] Mayo Clinic NPC presentation whispers: Slide 15 of 23
[09:14] Mayo Clinic NPC presentation: 
Slide 15
Administrative – defined
– Collaborative Mayo work groups across campuses
– Collaboration with non-Mayo groups
– Professional association meetings
– Prototyping physical space: scale models, design ideas, traffic flow
– Disaster preparedness simulation
[09:14] Svea Morane: Administrative functions are becoming more numerous in SL now too. Getting groups from different locations together to work together is a plus, as well as using SL to prototype new physical spaces.
[09:15] Mayo Clinic NPC presentation whispers: Slide 16 of 23
[09:15] Mayo Clinic NPC presentation: 
Slide 16
Photo of Office Space Modeling
[09:15] Svea Morane: Building a prototype allows for groups to experience the space in real time before it is physically created, and then make adjustments to the design before you require expensive change orders.
[09:15] Pooky Amsterdam: SL is amazingfor prototyping
[09:15] Jerry Buchko: Yes.
[09:15] Buffy Beale: it sure is and hii Pooky
[09:15] Mayo Clinic NPC presentation whispers: Slide 17 of 23
[09:15] Mayo Clinic NPC presentation: 
Slide 17
Clinical Practice – being defined
– Most difficult to implement because  of integration with highly regulated existing RL activities
– Support groups
– Procedure simulation
– Therapy
– Personalized patient education
[09:15] Svea Morane: We are currently running experiments using SL for real patient care, but these are not in routine practice yet. This is the area of activity that has the greatest potential for Mayo Clinic, and where we will be pushing the hardest.
[09:16] Gentle Heron: also the most innovative!
[09:16] Mayo Clinic NPC presentation whispers: Slide 18 of 23
[09:16] Mayo Clinic NPC presentation: 
Slide 18
Research – getting started
– In the USA, 70% of clinical trials do not get enough participants and so are not completed
– Recruiting for trials has been successful, and very low cost
– Many groups do research in SL, but not traditional medical research
[09:16] Svea Morane: Medical research is another area where we have had good success, in recruiting patients for clinical trials on our physical campuses.
[09:17] Mayo Clinic NPC presentation whispers: Slide 19 of 23
[09:17] Mayo Clinic NPC presentation: 
Slide 19
Projects Being Developed
– Virtual World International Hospice Ò education about hospice as well as therapeutic interactions
– Wellness activities, including “prepare a meal together and eat together”
– Multi-campus medical school student services
– Cognitive impairment therapy for traumatic brain injury
[09:17] Svea Morane: The appetite for additional work in virtual worlds is great 🙂 with no lack of project ideas.
[09:18] Mayo Clinic NPC presentation whispers: Slide 20 of 23
[09:18] Mayo Clinic NPC presentation: 
Slide 20
Necessary Success Factors
– Persistence: always ready to do a demo and help someone be a star
– Work through existing relationships
– Help others get done what they want done, not help you do what you want
– Give lots of your own personal time
– Think like an “intrepreneur
[09:18] Svea Morane: The success we have had in using Second Life to help our patients and support our organization’s goals is directly related to the relationships we have established in our physical world, and in this virtual world. It cannot be over-stressed how important it has been to collaborate and help others see the vision.
[09:19] Mayo Clinic NPC presentation whispers: Slide 21 of 23
[09:19] Mayo Clinic NPC presentation: 
Slide 21
Barriers to Use
– Technical Ò something simple like a different slide viewer to accommodate 100 slides in 20 minutes
– The ÏflakinessÓ of Second Life requires backup systems
– IT security thinking SL is a game to be blocked
– Traditionalists thinking face-to-face is real and SL is not real
[09:19] Svea Morane: There are certainly barriers to success, that we all run in to, and many have found solutions for. Again, talking with others and working things through is the key to getting the results we want.
[09:20] Svea Morane: I think we need to find a way to quarantine all the traditionalists 😉
[09:20] Mayo Clinic NPC presentation whispers: Slide 22 of 23
[09:20] Mayo Clinic NPC presentation: 
Slide 22
Keys to Success
– Be a real resident: work, play, do, interact
– Have a story to tell Ò Why this matters to you
– Never be defensive, always supportive
– Be persistent and cheerful
– Help others be successful, then sell their success
– Collaborate – You are not alone
[09:20] Oura Scribe: lol
[09:20] Gentle Heron: HA a reservation for them!
[09:20] Pixel Ghost: stifles a giggle
[09:21] Svea Morane: The last point to make about our work in SL is the tremendous benefit of collaboration, and the willingness we have here to do that. There are great people with fabulous skills and a willingness to share for the greater good. We deeply indebted to folks like Gentle Heron at Virtual Ability, Dave Taylor at the Imperial College, Panacea Luminos from New York Healthscape, Coughran Mayo with Preferred Family Health, and organizations that have have shown us ways to work, like New Citizens Incorporated and Builders Brewrey. We have also been very fortunate to connect with a talented builder named Oura Scribe.
[09:21] Tori Landau: Agrees with Svea
[09:21] Pooky Amsterdam: wyayay
[09:21] Magic Pathfinder: Hurray for NCI! I teach there! Eeeep!
[09:21] Gentle Heron: Fantastic list of “key to success”…. these are ALL so important.
[09:22] Mayo Clinic NPC presentation whispers: Slide 23 of 23
[09:22] Rhiannon Chatnoir: yes, love your points of keys to success
[09:22] Svea Morane: We are very excited to be part of the Second Life community, and to live and work in this space. It is a real pleasure.
[09:22] Pooky Amsterdam: and in beating cancer a comunity support can be all the difference
[09:22] Magic Pathfinder: Can you take questions?
[09:22] Oura Scribe: applauds
[09:22] Svea Morane: While i see 25,000,000 people a month on our Web sites….
[09:22] Zinnia Zauber: Yay! Thank you Svea!
[09:22] Svea Morane: the interactions in SL are much deeper..
[09:22] Svea Morane: and long term.
[09:23] Svea Morane: it is that contact with patients and providers..
[09:23] Rhiannon Chatnoir: I agree 🙂
[09:23] Svea Morane: that makes a difference
[09:23] Gentle Heron: That’s a huge difference, and difficult to measure and document.
[09:23] Conover’s Flight-Helper 6.3.3 (WEAR ME!): Flight-helper is ready and operational.
[09:23] Svea Morane: Questions?
[09:23] Gentle Heron: Svea, congrats on all you do in SL. You said many important things today. Can you elaborate on this one please?
“The fact that innovation is so central to our culture has made it easier to bring virtual worlds to our organization.”
[09:24] Svea Morane: yes….
[09:24] Pooky Amsterdam: Applauds Applauds!
[09:24] Svea Morane: at least here at Mayo..i will get some snickers about “virtual worlds”….
[09:24] Svea Morane: but no outright rejection.
[09:24] Svea Morane: we have had a lot of crazy ideas..
[09:24] Svea Morane: that worked over time.
[09:25] Svea Morane: so you get a little latitude in talking with folks
[09:25] Magic Pathfinder: Has Electronic Health Record data been used in SL? How?
[09:25] Jerry Buchko: Svea, You
[09:25] Svea Morane: other organizations may not have that advantage
[09:25] Svea Morane: Magic.. not in SL.. but opensim behind our firewall.
[09:25] Svea Morane: there are data privacy issues we have to deal with
[09:25] Jerry Buchko: Svea, You’ve accomplished a great deal. Who sets these projects in motion? Or do they just emerge organically on their own? ;D
[09:26] Svea Morane: Panacea Luminos has more informaiton on how they have done that on a personal basis at NY Healthscape
[09:26] Svea Morane: Jerry…
[09:26] Svea Morane: I do a lot of selling 🙂
[09:26] Gentle Heron: Panacea would be the one to ask about EHR.
[09:26] Svea Morane: finding the right people on a team.. getting funding.. engagement
[09:26] Jerod Bagley: Svea, You talked about success with recruitment for clinical trials using SL. Can you elaborate on how that works?
[09:27] Svea Morane: Yes… from sign boards to group notices… recruiting involves getting information to people…
[09:27] Pathfinder Lester: Svea, have you tried getting grant funding for any of this work through organizations like NIH or NLM?
[09:27] Svea Morane: then signing “consent” forms
[09:28] Svea Morane: Yes Path… I have some NIH funding now.. and the “cognitive impairment” treatment will be another big grant
[09:28] Gentle Heron: Svea, you also said “It cannot be over-stressed how important it has been to collaborate and help others see the vision.” How do you see the vision of those you collaborate with, and how do you integrate their vision with Mayo’s vision?
[09:28] Pathfinder Lester: Svea, congrats! nice work. 🙂
[09:28] Svea Morane: Thanks Path…
[09:28] Svea Morane: Gentle.. i think i talk about SL in almost every meeting…
[09:28] Svea Morane: when folks talk about weather..
[09:28] Svea Morane: I say it is nice on Mayo’s beach in SL
[09:29] Svea Morane: talk about social events..
[09:29] Svea Morane: music..
[09:29] Gentle HeronGentle Heron chuckles.
[09:29] Svea Morane: art..
[09:29] Pooky Amsterdam: Q: Are people increasingly receptive when they see the results are they surprised?
[09:29] Rhiannon Chatnoir: 🙂
[09:29] Gentle Heron: It’s like you LIVE here, Svea, isn’t it?
[09:29] Svea Morane: anything to help people see this is “real life”…
[09:29] Svea Morane: just without the geography
[09:29] Dancers Yao: do you treat patients without medical insurance at the Mayo Clinic?
[09:29] Svea Morane: stories.. lots of stories..
[09:29] Rhiannon ChatnoirRhiannon Chatnoir agrees…this is all ‘real’
[09:29] Svea Morane: i have patient stories of people helped by Mayo herelll
[09:29] Svea Morane: and that is wonderful
[09:30] Svea Morane: Yes Danders.. we do treat… there are funds to help.. we have a large social work department…
[09:30] Svea Morane: and we translate to 80 spoken languages in our language department
[09:31] Svea Morane: Yes. Gentle this is home 🙂
[09:31] Svea Morane: Pooky. .yes people are more and more receptive..
[09:31] Svea Morane: i work to get reports in teh weekly newsletter..
[09:31] Amy Waverider: Is that only for residents in florida and the other state where the hospitals are or do you offer social work to other states?
[09:31] Svea Morane: strategically have lunch with decision makers and influencers
[09:32] Pooky Amsterdam: tht is great -the stories yes it is just stunning how much this helps
[09:32] Svea Morane: Social services are available to all patients.. services vary by state and what is available..
[09:32] Svea Morane: Medicaide for instance is a state program.. medicare is federal
[09:33] Oura Scribe: The Mayo Clinic is in Florida, Minnesota and Arizona 🙂
[09:33] Svea Morane: and SL Oura….. i talk about SL as our 4th campus
[09:33] Amy Waverider: ok ty
[09:33] Dancers Yao: we need one in California!
[09:33] Oura Scribe: lol, yes Svea… SL too
[09:34] Svea Morane: California.. isn’t that where the crazy dancers are 🙂
[09:34] Jerod Bagley: You are right Pooky. Having a highly regarded institution like the Mayo Clinic with success stories to share gives a big boost to all of our efforts. Thanks Svea for sharing.
[09:34] Dancers Yao: yes!
[09:34] Svea Morane: i need to say thank you… because we would not be doing as well as we are…
[09:34] Svea Morane: without groups and people like you
[09:34] Svea Morane: This is community
[09:34] Rhiannon Chatnoir: your welcome Svea
[09:35] Rhiannon Chatnoir: Lets thank Svea for speaking to us today!
[09:35] Svea Morane: My pleasure
[09:35] Pathfinder Lester: thanks Svea. nicely done.
[09:35] Oura Scribe: Thank you. Great presentation
[09:35] Jerod Bagley: applause!!!
[09:35] Gentle Heron: Fantastic presentation Svea. Will you put it on SlideShare please?
[09:35] Tank Thibedeau: appluase
[09:35] Zinnia Zauber: Yay!
[09:35] Jerry BuchkoJerry Buchko applauds.
[09:35] Zotarah ShepherdZotarah Shepherd applaudes
[09:35] Namaara MacMoragh: Thank you Svea. Great presentation!
[09:35] Atalanta Visage: Thank you.
[09:35] Dancers Yao: Thank you
[09:35] Chayenn: great presentation
[09:35] Pooky Amsterdam whispers: APPLAUDS
[09:35] Pooky Amsterdam: APPLAUDS
[09:35] Pooky Amsterdam: Applauds
[09:35] Rhiannon Chatnoir: great presentation – let’s move on to Open Mic & any Announcements
[09:35] Grace McDunnough: Thank you
[09:36] Magic Pathfinder: I have an announcement…
[09:36] Pooky Amsterdam: yes thank you Svea!
[09:36] Rhiannon Chatnoir: Does anyone have any announcements… I know Zinnia does
[09:36] Tank Thibedeau: raised hand
[09:36] Zinnia Zauber: 🙂
[09:36] Gentle HeronGentle Heron does, for another organization, actually.
[09:36] Rhiannon Chatnoir: Magic why don’t you start, then Zinnia, then Tank
[09:36] Magic Pathfinder: okay thx
[09:36] Rhiannon Chatnoir: and then Gentle 🙂
[09:36] Magic Pathfinder: I just published the 1st Virtual World Cookbook! heh
[09:37] Magic Pathfinder: and I’m launching it on Monday!
[09:37] Magic Pathfinder: Monday Sept 17th. 3:15pm SLT Launch Party for Always Have Fun PARTY COOKBOOK
Teleport to Four Bridges Project (39,251,25) Live Music! Belly Dancing! Surfing! Free Book Download!
[09:37] Magic Pathfinder: Everyone is welcome.. I’ll talk abou the cook book
[09:37] Magic Pathfinder: and what I learn at Occupy Wall St this weekend. Thank You!
[09:37] Rhiannon Chatnoir: great… Zinnia
[09:38] Zinnia Zauber: Thank you!
[09:38] Zinnia Zauber: Nonprofit Commons 5th Anniversary Celebration
September 21 @ Nonprofit Commons Plush & Aloft
Events throughout the day and festive formal dress encouraged!
[09:38] Zinnia Zauber: * 8:30-10:00 AM SLT Morning Nonproft Commons (NPC) Meeting with gifts and guest speakers @ NPC Ampitheater on Plush
Discover the history of the NPC and learn from the leaders of virtual world use for common good.
[09:38] Zinnia Zauber: * 3:30 PM SLT DJ DyVerse Dance Meet & Greet @ CommonGround Aloft
Enjoy the best DJ in Second Life while meeting your fellow advocates, educators, and artists who make virtual worlds the place to be!
[09:38] Zinnia Zauber: * 8:30-10:30 PM SLT Active Collaborative Community Planning Workshop @ NPC Ampitheater on Plush
Build CommUNITY! Participate with us in creating a vision of a supportive future in virtual worlds by creating partnerships, collaboration, and gridwide community.
[09:38] Pooky Amsterdam: I think Imight have an outfit for that
[09:38] Zinnia Zauber: * 3:30 AM SLT Live Music Meet & Greet @ CommonGround Aloft
[09:39] Zinnia Zauber: Please Come Join the Nonprofit All Stars!
[09:39] Rhiannon Chatnoir: great!
[09:39] Zinnia Zauber: I will be dropping you all a notecard about this wonderful event for next week!
[09:39] HB Eternal: Friday the 21st rather than our usual Thrusday?
[09:39] HB Eternal: Thursday
[09:39] Rhiannon Chatnoir: so next week’s meeting will be quite a celebration! – thanks Zinnia 🙂
[09:39] Ozma Malibu: Sign up to help out!
[09:40] Zinnia Zauber: Good question HB.
[09:40] Pooky Amsterdam: WooT
[09:40] Zinnia Zauber: We might forgo normal CommonGround this month for this big party instead.
[09:40] Zinnia Zauber: How do you guys feel about that?
[09:40] HB Eternal: sounds great to me!
[09:40] Pooky Amsterdam: Dusts off Party hat
[09:40] Magic Pathfinder: Zinnia… is the 8:30pm meeting affiliated with the Virtual Vision 2020 group that briefed here?
[09:41] Zinnia Zauber: yes, we hope to have that part of it.
[09:41] Zinnia Zauber: That was what inspired the idea actually.
[09:41] Magic Pathfinder: okay.. .I’m an officer .. I can send an Group Notice there
[09:41] Rhiannon Chatnoir: great
[09:41] Zinnia Zauber: And, we want everyone to invite folks from other community to join us.
[09:41] Zinnia Zauber: Thank you!
[09:41] Zinnia Zauber: That would be wonderful!
[09:41] Zinnia Zauber: The workshop is for everyone!!!
[09:42] Rhiannon Chatnoir: so next Friday, 4 celebration event times throughout the day/night, starting with our weekly meeting 🙂
[09:42] Zinnia Zauber: Thank you, it will be super day and so happy to have everyone join us!
[09:42] Zinnia Zauber: yes
[09:43] Zinnia Zauber: action packed!
[09:43] Rhiannon Chatnoir: great
[09:43] Pooky Amsterdam: Will invite as well
[09:43] Zinnia Zauber: Thank you all! That will be perfect!
[09:43] HB Eternal: the 21st is also the UN Peace Day
[09:43] Rhiannon Chatnoir: all set Zinnia? Tank your up next!
[09:43] Zinnia Zauber: cool
[09:43] Tank Thibedeau: everyday at noon and 10 pm central time on my radio station I will have natural sounds such as rain etc for those that mediate and just a way to clear the mind during the day and still looking for nonprofit psa’s to play on the station and if you have any ideas for the station let me know thank you thats all
[09:44] Pooky Amsterdam: Lovely
[09:44] Zinnia Zauber: Rah Tank!
[09:44] Chayenn: cool
[09:44] Rhiannon Chatnoir: nice idea… you should reach out to communities like Elf Circle who have regular meditation events … maybe they can play your stream 🙂
[09:45] Rhiannon Chatnoir: thanks Tank!
[09:45] Rhiannon Chatnoir: Gentle 🙂
[09:45] Xon Emoto: I have to go, thank you Svea, thank you all. It’s been very interesting, once again:) Best wishes from Hamburg!
[09:45] Gentle Heron: I have announcements for 2 other groups, actually.
[09:45] Gentle Heron: The Counselor Education in Second Life (CESL) group is holding their annual professional conference, wrapping up today. The remaining sessions include:
10 am SLT
Human Sexuality – Chad Royal & Heloisa Portela, PhD
11 am SLT
Leadership groups as a culturally sensitive method with Latino and Black youth: A strength-based approach to reduce aggression – Isaac Burt & Tiphanie Gonzalez
[09:45] Gentle Heron: noon SLT
Implementing the ALGBTIC Competencies into Practice – Maiko Xiong, Sarah Downes & Pete Finnerty
1 pm SLT
Counseling Christian Fundamentalists and Ex-Fundamentalists – Oscar Miles
[09:45] Rhiannon Chatnoir: thanks Xon for coming 🙂
[09:45] Gentle Heron: A Preview of the New CARE-ER Paradigm for Second Life Career Development Theory & Practice – Edward Colozzi
This is a highly professional conference, and I recommend the sessions which are enlightening. If you are a professional counselor, you can get free CEUs for licensure.
[09:46] Gentle Heron: Pop by today and check it out:
Tranquil (180,157,29)
[09:46] Gentle Heron: I also have a notecard of the International Peace Weekend & Spirit Fair 2012
[09:46] Gentle Heron: Sept 21-23
[09:46] Gentle Heron: If anyone want that…. it’s HUGELY collaborative
[09:46] Pooky Amsterdam: woah thoise looks great
[09:46] Gentle Heron: a number of communities are presenting
[09:46] Rhiannon ChatnoirRhiannon Chatnoir would love one
[09:46] Gentle Heron: and lots of great activities, plus music
[09:47] Tank Thibedeau: can i get the peace weekend conference notecard please
[09:47] Rhiannon Chatnoir: great
[09:47] Rhiannon Chatnoir: any other announcements for today?
[09:47] Ozma Malibu: I’d like the notecard yes
[09:48] Pathfinder Lester: I have a two-sentence announcement. 😉 We just went live with a brand new website *today.* So if you’re 
curious about what ReactionGrid’s doing these days and want more info about our Jibe platform based on Unity3d, please check out
[09:48] Magic Pathfinder: I am interested in Peace Weekend too
[09:48] Tori Landau: I have one if I may °͜°
[09:48] Rhiannon Chatnoir: great Pathfinder!
[09:48] Rhiannon Chatnoir: and Tori ..
[09:48] Pooky Amsterdam: yes want to go as well – as long as I can have a redheaded avatar imthere
[09:48] Pathfinder Lester: (borked the link before)
[09:48] Tori Landau: As of today I’m the new owner, courtesy of a benefactor, of the International Schools Island
[09:49] Pooky Amsterdam: Congratoes!
[09:49] Gentle Heron: oh congrats Tori!!!
[09:49] Rhiannon Chatnoir: yes congrats 🙂
[09:49] Gentle Heron: I’m glad you are doing this.
[09:49] Tori Landau: the region has been renamed Moonstone, but it’s just to say that nothing is changing in a hurry
[09:49] Pathfinder Lester: cool beans Tori 🙂
[09:49] Gentle Heron: Hey Path that’s MY line!
[09:49] Tori Landau: i hope to keep all the resources Shambles had for people to use
[09:49] Pathfinder Lester: Gentle lol 😉
[09:49] Gentle Heron: SO glad to hear that, Tori!
[09:50] Pathfinder Lester: congrats Tori. very cool
[09:50] Tori Landau: transfer happened faster than I thought it would lol
[09:50] Zinnia Zauber: I have another announcement. sorry, I forgot
[09:50] Tori Landau: map may not work for a day or two but lms should to still get there
[09:50] Rhiannon Chatnoir: thanks Tori! Feel free to share any events you might have in the future there
[09:50] Magic Pathfinder: I can send Peace Weekend announcements to several groups… lots of ppls interested
[09:50] Rhiannon Chatnoir: Zinnia 🙂
[09:51] Zinnia Zauber: Thank you, this is an event that Pathfinder, Coughran and I are doing…
[09:51] Zinnia Zauber:
[09:51] Gentle Heron: Thanks so much Magic.
[09:51] Zinnia Zauber: Oct 5 & 6: Online Conference Distributed Teams 2012 Agile Project Management
[09:51] Pathfinder Lester: Zinnia, that reminds me I need to send in my talk info. 😉
[09:51] Zinnia Zauber: I’ll share more details soon, but just wanted to get the ball rolling.
[09:51] Zinnia Zauber: Yay, great!
[09:52] Zinnia Zauber: This will be a really cool event held in 4 virtual worlds.
[09:52] Zinnia Zauber: I will be discussion creating a professional brand via your avatar.
[09:52] Zinnia Zauber: Thank you!
[09:53] Rhiannon Chatnoir: any other announcements for today?
[09:53] Gentle Heron: It sounds wonderful.
[09:54] Gentle Heron: Gosh what a busy group we are!
[09:54] Zinnia Zauber: We are!
[09:54] Rhiannon Chatnoir: otherwise, close to wrap up time
[09:54] Zinnia Zauber: And, it is great how we all work together too!
[09:54] Rhiannon Chatnoir: yes
[09:54] Oronoque Westland: peaceful new year to one and all
[09:54] Rhiannon Chatnoir: so with that, let’s close things out for this week – remember next week is our big birthday celebration meeting!
[09:55] Rhiannon Chatnoir: So see you then 🙂
[09:55] Rhiannon Chatnoir: And again, here are the many ways to can get involved with the Nonprofit Commons in Second Life:
Nonprofit Commons Blog:
Google Group:
Google Calendar:
About TechSoup the sponsors of the Nonprofit Commons:
[09:55] Namaara MacMoragh: thanks all…
[09:55] Rhiannon Chatnoir: Thanks everyone and see you next week!
[09:55] Pathfinder Lester: awesome. take care folks. have a great weekent.
[09:55] Svea Morane: Thank you all
[09:55] Rhiannon Chatnoir: there will be a NPC Mentors meeting immediately following – thanks 🙂

Written by: Rhiannon Chatnoir


On Friday, September 7th meeting featured Bezdikian (alebez in SL), who shared with NPC how Basecamp project management tool makes working on a distributed team and collaborating on mutual projects so much easier.

Nonprofit Commons Weekly Meeting
Friday, September 7th, 8:30 AM SLT / PST
Plush Nonprofit Commons Amphitheater

• 8:30 am Introductions
• 8:40 am TechSoup Announcements
• 8:45 am Mentors Central
• 8:55 am Main Speaker: Ale Bezdikian
• 9:30 am Open Mic / Announcements

– Unabridged Transcript –


[08:29] Rhiannon Chatnoir: welcome those coming.. should be starting soon
[08:29] Jerry Buchko: hello all 😀
[08:31] Jerry Buchko: hi jac 🙂
[08:31] Chayenn: bonjour jac
[08:31] X-Flight, flight assist: All Go
[08:31] jacmacaire Humby: Hi Jerry and Chayenn
[08:32] Rhiannon Chatnoir: hi all
[08:32] Coughran Mayo: Hello Rhiannon
[08:32] Jen: Hi Rhiannon
[08:34] Rhiannon Chatnoir: ok everyone.. should be starting … if you want to grab a seat 🙂
[08:34] Jerry Buchko: hi Coghran & Jen 🙂
[08:35] JenJen waves at Jerry
[08:36] Rhiannon Chatnoir: so hello everyone!
[08:36] Glitteractica Cookie: sorry i crashed
[08:36] Buffy Beale: Hii Rhi! waves to everyone 🙂
[08:36] Rhiannon Chatnoir: thats ok, waited to start for you to return 🙂
[08:36] Rhiannon Chatnoir: Welcome everyone to this week’s Nonprofit Commons Weekly Meeting!
[08:36] bulaklak: Hi, folks!
[08:36] Rhiannon Chatnoir: The Nonprofit Commons in Second Life is sponsored by TechSoup Global and is a program of the TechSoup Global Community & Social Media team
[08:36] bulaklak: What’s up with the bunnies?
[08:36] Chayenn: good morning bulaklak
[08:36] bulaklak: Hi, Chay
[08:36] Glitteractica Cookie: dunno
[08:37] Rhiannon Chatnoir: not sure, I can’t remove Par’s things if you can.. please remove
[08:37] bulaklak: They’re kinda cute
[08:37] Rhiannon Chatnoir: Today’s Agenda:

8:30 am Introductions

8:40 am TechSoup Announcements

8:45 am Mentors Central

8:55 am “This one time at Basecamp” with Ale Bezdikian of TechSoup

9:30 am Open Mic / Announcements
[08:37] Buffy Beale: our new mascot?
[08:37] Glitteractica Cookie: I returned them
[08:38] Rhiannon Chatnoir: First a few links to start off the meeting.
[08:38] Rhiannon Chatnoir: Here are the many ways to can get involved with the Nonprofit Commons in Second Life:

Nonprofit Commons Blog:




Google Group:

Google Calendar:

About TechSoup the sponsors of the Nonprofit Commons:
[08:38] CarynTopia Silvercloud: Caryn Heilman, Topia Arts Center in the Berkshires in NW MA,, @TopiaArtsCenter
[08:38] Rhiannon Chatnoir: Let’s start off with Introductions!
[08:39] Adalace Jewell: sorry, I’m late. @adalace – RoSa Library Brussels Belgium
[08:39] jacmacaire Humby: Jacques Macaire HUMANBE Action Tank and Council on Sustainable Development France and International @Humanbe
[08:39] Rhiannon Chatnoir: Please state your real name, location, org, and the ways we can find you online.
[08:39] Buffy Beale: Buffy Bye, Bridges for Women, Victoria BC Canada, @bridges4women
[08:39] Lyssa Lyssa Rowan, Job Accommodation Network, Morgantown, WV @JANatJAN
[08:39] Dancers Yao: Kara Bennett, Elder Voices, Inc, Los Angeles, CA Health Care and Human Rights
[08:39] Pathfinder Lester: John Lester, Chief Learning Officer, ReactionGrid. Living in Montreal, Canada.
[08:39] Jen: Bruce Hestley, Transgender American Veterans Association, Akron, OH,,!/TAVAUS
[08:39] Ethelred Weatherwax: Dave Dexter, Neenah Historical Society, Wisconsin USA
[08:39] Rhiannon Chatnoir: Joyce Bettencourt, Boston, MA area, TechSoup Community Manager of Nonprofit Commons,, @RhiannonSL
[08:39] Chayenn: monique richert, Protect Yourself 1, Inc., Baltimore , MD ,,, @PY1US
[08:39] bulaklak: Michael DeLong, Senior Manager Online Community and Social Media, TechSoup Global, San Francisco, CA @TechSoup @MichaelDeLongSF
[08:39] Gentle Heron: Virtual Ability, Inc.
[08:39] Zazoom Zimminy: Kyle Reis, Grants Managers Network, New York City
[08:39] alebez: Ale Bezdikian, Online Community Coordinator, TechSoup, SF, CA @TechSoup, @alebez
[08:39] Tank Thibedeau: Ricky Davis, San Antonio
[08:39] Svea Morane: Brian Kaihoi, Web Administrator, Mayo Clinic,
[08:39] Brena Benoir: Brenda Bryan, Preferred Family Healthcare, Kirksville, Missouri, @brenabenoir
[08:40] Jerry Buchko: Jerry Buchko | Counselor, Coach, & Tutor of Personal Finance in Private Practice | | @jerrybuchko
[08:40] Coughran Mayo: Dick Dillon, Innovaision, LLC, St. Louis MO @Coughran, @Innovaision
[08:40] Glitteractica Cookie: Susan Tenby, Online Community and Social Media Director, TechSoup and this community, the NPC @suzboop @techsoup @npsl, San Francisco, CA USA
[08:40] Angelbell: Ysabel Pachano IUSF proffesor.
[08:40] Rhiannon Chatnoir: If you join us late, please still introduce yourself!
[08:42] BELOVEDROX: NSIP- Roxy Rocker


[08:42] Rhiannon Chatnoir: OK, moving to TechSoup announcements. If you have introduced yourself, please do. Thanks!
[08:43] bulaklak: Hello, folks! Very excited to be here, as always. And super excited to hear from my fabulous colleague alebez today. But first just a few things from TechSoup.
[08:43] Buffy Beale: yay bulaklak!
[08:44] bulaklak: As you know if you were here last week, we have recently officially launched the TechSoup Global Local Impact Map, a dynamic way of demonstrating stories of technology in action all around the world.
[08:44] bulaklak: In conjunction with its launch, we are running a photo contest this month called Technology in Action.
[08:44] bulaklak: It’s a *very* simple contest and has what I think is a pretty cool prize
[08:45] bulaklak: You just need to send us a picture of technology in action at your organization and you can enter to win a custom-made interactive infographic from Karma Store
[08:45] bulaklak: There are three easy ways to enter
[08:46] bulaklak: 1. Submit a photo and caption through our Facebook contest app (here comes the link)
[08:46] bulaklak:
[08:46] bulaklak: 2. Tweet a photo with the hashtag #TechInAction
[08:47] bulaklak: 3. Email a photo and short caption to
[08:47] bulaklak: Do this by 11:59 pm PT on September 30 and you are entered
[08:47] bulaklak: And we look forward to seeing how you picture technology in action!
[08:47] Gentle Heron: Can you please give an example? I’m not sure how that applies in my all-virtual organization.
[08:48] bulaklak: Well, folks can get creative. A screenshot is the same thing as a photo, of course.
[08:48] Gentle Heron: But it doesn’t show the tech.
[08:48] Glitteractica Cookie: you can take an inworld shot and tweet it
[08:48] bulaklak: Or a photo of you at the computer.
[08:48] bulaklak: We’re giving people a pretty wide license.
[08:49] bulaklak: What does tech in action mean to you?
[08:49] bulaklak: You could draw zeros and ones . . .
[08:49] bulaklak: Have fun with it!
[08:49] Rhiannon Chatnoir: 🙂
[08:49] Brena Benoir: Gentle maybe a screen shot at VAI during a presentation that makes the the presentation accessible to people around the world through use of technology?
[08:49] bulaklak: The caption can really tie it together
[08:50] bulaklak: Get those creative juices flowing
[08:50] Svea MoraneSvea Morane things about technology with blood all over it as it is a surgical implant of SL 😉
[08:50] Buffy Beale: lol Svea!
[08:50] bulaklak: Our aim is ultimately to tell the human story attached to tech
[08:50] Gentle Heron: oh Svea, save it for next week.
[08:50] Svea Morane: 🙂
[08:50] bulaklak: LOL Svea
[08:50] bulaklak: 🙂
[08:51] Buffy Beale: you’ll have us all fainting Svea
[08:51] bulaklak: So moving on. We have an upcoming webinar that I am super excited about (I am saying excited too much today)
[08:51] bulaklak: We’ve been thinking a lot about network mapping on our team and at TechSoup
[08:51] bulaklak: So this webinar came at just the right time
[08:51] Tank Thibedeau: someone sitting in a field of sunflowers in sl because in rl they could not because their medications does not allow them to be in sunlight for an extended period of time
[08:51] bulaklak: It’s from one of our very cool donor partners, Esri
[08:52] bulaklak: Their program isn’t as high profile as, say, Adobe, but boy they do some really awsesome stuff
[08:52] bulaklak: with GIS and other mapping technology
[08:52] bulaklak: So I am really looking forward to this webinar about how to use Esri tools to map impact
[08:53] bulaklak: It’s free, as are all of our webinars, and if you request live transcription 72 hours in advance, that is something we can also gladly accomodate
[08:54] bulaklak: This will be on September 13 at 11am PT
[08:54] bulaklak: And it will be recorded for anyone who can’t make that time
[08:54] bulaklak: Here is the link where you can register
[08:54] bulaklak:
[08:54] Coughran Mayo: ah, my birthday!
[08:54] bulaklak: Yay!
[08:54] Coughran Mayo: hint, nint
[08:54] Rhiannon Chatnoir: lol
[08:54] bulaklak: I will also be live tweeting it, using the hashtag #TechSoup
[08:54] Svea MoraneSvea Morane takes notes on virtual gifts 🙂
[08:54] Rhiannon Chatnoir: great
[08:54] bulaklak: so you can follow the insights on Twitter, too
[08:55] bulaklak: It should be really cool. Network mapping is a really interesting and growing topic.
[08:55] bulaklak: So . . . with that I will turn things over. Have a great day!
[08:55] Rhiannon Chatnoir: great and thanks Bulaklak 🙂


[08:55] Rhiannon Chatnoir: On to Mentors Central!
[08:55] Rhiannon Chatnoir: Today for Mentor Central we have Gentle Heron to speak on Intentional Productivity.
[08:56] Rhiannon Chatnoir: Let’s welcome her up and start whenever your ready Gentle.
[08:56] Buffy Beale: Cheering for Gentle!
[08:56] Gentle Heron: Good morning NPC friends.
[08:56] CarmenLittleFawn: Applause
[08:56] Gentle Heron: We all know that distractions can prevent us from focusing on necessary tasks and decrease our effectiveness and efficiency as we try to work or study. Four overall strategies will help students and employees become intentionally more productive.
[08:56] Pathfinder LesterPathfinder Lester claps
[08:56] Gentle Heron: Let’s look at each strategy, plus some tips for each. Probably this isn’t new to you; just a reminder.
[08:56] Glitteractica Cookie: Hey Pathfinder! Nice to see you here
[08:57] Pathfinder Lester: likewise 🙂
[08:57] Gentle Heron: 1. The first strategy is to eliminate “reactive nibblers.”
[08:57] Glitteractica Cookie: 🙂
[08:57] Gentle Heron: When you are working in reactive mode, always responding to new stimuli, you simply can’t focus on any important task. It’s not only the time you lose while responding, it’s also the time you take to switch gears and then switch back again.
[08:57] Gentle Heron: What are “reactive nibblers,” those little things that eat up your time a bite at a time? Please share a few in Local Chat now.
[08:57] Glitteractica Cookie: here! here! on that point
[08:58] Gentle Heron: What are YOUR reactive nibblers?
[08:58] Gentle Heron: What eats up your productive time?
[08:58] Glitteractica Cookie: when urgent requests come in from senior management to do quick research projects with a one hour turn-around time
[08:58] Jen: Phone call with wrong number
[08:58] Tank Thibedeau: facebook games
[08:58] Gentle Heron: Good ones!
[08:58] Rhiannon Chatnoir: phone calls
[08:58] CarmenLittleFawn: family
[08:58] Jerry Buchko: ‘urgent’ emails, that aren’t
[08:58] Coughran Mayo: Radon detector going off
[08:59] Gentle HeronGentle Heron smiles
[08:59] Oronoque Westland: pop ups from other chat windows or email programs
[08:59] Tank Thibedeau: trying to figure out what to wear in SL
[08:59] Gentle Heron: Right. We all know what they are. These are the big ones for most of us:

Email and IMs
Phone calls
Social media
[08:59] CarmenLittleFawn: hahah
[08:59] bulaklak: When you mean to fix one thing but find another unexpected typo or other thing that then leads down a rabbit hole to ten other things and a whole chain of command that is broken
[08:59] Gentle Heron: How can you keep them under control? Try some of these anti-distraction techniques.
[08:59] Gentle Heron: For email:
1. Turn off automated email checking. The pop ups or pings distract you even if you don’t check—but you probably will peek.
2. Alternatively, extend the lapsed time between checks. Set it to notify you at a time when you are ready to deal with all your emails at once.
[09:00] Gentle Heron: 3. You can even close or minimize your email app.
4. When responding to emails, focus on those sent TO you, not CCed to you.
5. Some email systems allow you to filter and/or color code your emails, to make it easier to find the priority items.
[09:00] Gentle Heron: For IMs:
1. Don’t forget to set your status indicator.
2. Customize your status indicator. “Cranky and on a tight deadline- interrupt at your own risk” may be more effective at blocking unimportant IMs than “Busy.”
[09:00] Pathfinder Lester: my dachshund is a nibbler
[09:01] Gentle Heron: For phone calls:
1. Turn off the phone. Don’t even leave the cell phone on vibrate. Leave the cell phone in a different room. Turn off the landline ringer.

2. Set up a system. Perhaps you can assign a ring to family or the boss so you’ll know which calls you MUST take immediately.
[09:01] CarmenLittleFawn: nods
[09:01] Oronoque Westland: @Path, good thing that hotdog has small teeth
[09:01] Pathfinder Lester: lol
[09:01] Gentle Heron: 3. Send calls to voice mail, and deal with them during a block of time you’ve set aside for listening to, prioritizing, and responding to all your calls.

4. See if a response is needed. Many calls don’t require a call back; maybe a return email would do.
[09:01] Gentle Heron: For social media:
1. Schedule check-in times. Try not to peek!

2. Use an automated service (e.g., HootSuite to send out scheduled posts. Write once, post several times.
[09:02] Glitteractica Cookie: i set my VM to sy that I don’t check VM and ppl should text or email me
[09:02] Jerry Buchko: great tip re: status indicators!
[09:02] Gentle Heron: good idea, Glitter!
[09:02] Gentle Heron: For visitors:
1. Put a sign on the door. If you expect a delivery, let the delivery service know not to knock or ring the bell.
[09:02] Pathfinder Lester: I find Google Voice to be an outstanding tool for managing phone stuff. Voicemail-to-email transcription is pretty good too.
[09:02] Gentle HeronGentle Heron nods to Path.
[09:02] Gentle Heron: 2. If someone comes when you are busy, they may get the hint easier if you say “Sorry, I’m expecting a call,” rather than a more generic, “Sorry, I’m busy now.”

3. Even if you’re not listening to music, wear a headset to discourage visitors.
[09:03] Gentle Heron: 2. The second strategy for intentional productivity sounds simplistic, but it’s really foundational. Plan your work day.

There are lots of tools that can help us with this. You can buy expensive planner systems. But you don’t really need tools. Here’s what you can do.
[09:03] Gentle Heron: First, at the end of each day, write down at least the top three things you need to accomplish the following day. A full TO DO list can seem overwhelming, but is also useful if you might forget something important.
[09:03] Jerry Buchko: @Pathfinder, Ditto re: Google Voice
[09:03] Pathfinder Lester: “Plan your work. Then work your plan.”
[09:03] Gentle Heron: Yes Path!
[09:03] Gentle Heron: Keep a long-range calendar. Be sure to mark all deadlines and due dates. But also work backward from these end points, and mark where you need to focus on the steps necessary to achieve the objectives by the deadline.
[09:04] Gentle Heron: Throughout the workday, set short goals. Write down “the three next things” you need to accomplish, and finish those before you write up the next list of three things.
[09:04] Gentle Heron: If you get interrupted, or if you finish a subtask, make a note to yourself explaining what to do next.

A yellow stickie that says “Continue spell check from here” pasted onto the manuscript, or a note to “Call the client to give progress report” paperclipped to the draft plan will keep you on track.
[09:04] Oronoque Westland: just make sure that your to-do list is not part of the pop ups that you have now turned off
[09:04] Gentle HeronGentle Heron chuckles.
[09:04] Gentle Heron: 3. The third strategy is to create a productive working environment.

This has to be personalized, as we all have different needs. Basically, you want to make your working environment disappear, so that you can focus on the tasks and don’t get sidetracked by annoyances and distractions.
[09:05] bulaklak: This is great! I love planning tips.
[09:05] Gentle Heron: For example, some of us need absolute silence to really concentrate; others need background music.

Noise-canceling headphones work either way. You can also use ear plugs or a white noise generator. Whatever works best for you, use it!
[09:05] bulaklak: I also *really* love this tip from above “4. When responding to emails, focus on those sent TO you, not CCed to you.:”
[09:05] Gentle Heron: The same with all the other environmental variables: light level, temperature, chair and desk, etc.

One way to keep yourself focused on work is to be sure that the fun apps– Angry Birds, your recipe collection, whatever– are NOT on your work computer. Put them elsewhere, preferably in a different room.
[09:06] Gentle Heron: 4. The fourth and final strategy is to be aware of time, and yes Rhiannon, I am!
[09:06] Gentle Heron: A timer will help you focus. This can be the old fashioned wind-up kitchen timer, or an online tool like
[09:06] Gentle Heron: Most of us can manage at least ten minutes of concentrated effort. Work up to 25 minutes of sustained attention.

The Pomodoro Technique ( recommends 25 concentrated minutes followed by a 5 minute break. After four cycles of this, take a longer break.
[09:07] Oronoque Westland: I need to position the on screen clock where other apps don’t hide it
[09:07] Coughran Mayo: “always on top”
[09:07] Gentle Heron: (onlineclock will buzz even if you can’t see it Oro)
[09:07] Gentle Heron: When you begin a task, or start a meeting, note the time at the top of your paper. This visual reminder will keep you working and help you avoid “bird walking” away from the topic.
[09:07] Jerry Buchko: oh, fun apps are definitely one of those distractions i wrestle with sometimes
[09:08] Gentle Heron: Don’t go to unnecessary meetings! Sure you can’t avoid some. But if you see from the agenda that the topics aren’t relevant to your work, ask the meeting organizer if you can be sent the meeting notes afterward.
[09:08] Gentle Heron: Similarly, if you are in charge of the meeting, be sure it is scheduled at a time others can attend easily; always send an agenda ahead of time; and cancel the meeting if there’s nothing important to accomplish.
[09:08] Gentle Heron: Blockers and Aids are two different approaches to dealing with productivity issues. Blockers keep the distractions away from you.
[09:08] Gentle Heron: For instance, Leechblock (a Firefox add-on

and DoNotDisturb (for Outlook
[09:09] Gentle Heron: … will keep you away from those websites that steal so much of your time and attention. Other examples of distraction blockers are ear plugs, or putting your phone on mute.
[09:09] Gentle Heron: Aids help you manage distractions by encouraging you to work or study better.

These include calendars, dayplanners, TO DO lists, colored highlighters, and text substitution apps (see for some examples).
[09:09] Gentle Heron: It’s easy to get a great deal of stimulation in return for very little effort. How hard is it to find dumb cat videos on YouTube?

If it took a half hour to find one, or you had to pay to watch it, the impulse value is gone. MEMO: Don’t buy the candy at the check out aisle!
[09:10] Gentle Heron: Change the effort-to-reward ratio for low-value distractions. Make it harder to become distracted! Give yourself a chance to make a better choice, more time to think.
[09:10] Glitteractica Cookie: i close facebook when I’m trying to focus, b/c the notifications are too diff for me to resist checking
[09:10] Gentle HeronGentle Heron nods!
[09:10] Gentle Heron: Routines will make a difference in your productivity. In general, productivity aids work better than blockers, because it means your attitudes and behaviors have changed.
[09:10] Gentle Heron: What you want to do is be more mindful about productivity. Create new productive habits.

They say it takes 21 days of repetition to form a new habit. Pick one that we discussed today and do it consciously for 3 weeks. See if that routine makes a difference. I bet it will.
[09:11] Glitteractica Cookie: great advice!
[09:11] Gentle Heron: For the next 3 weeks, try making being unproductive unproductive.
[09:11] Oronoque Westland: some of these are great ideas that I can apply to sticking to my diet too
[09:11] Gentle Heron: Here are a few resources you might look into. Thank you for your attention, and I return you to the regularly scheduled program.
[09:11] Jen: ********APPPLLLAAAUUUSSSEEE********
[09:11] bulaklak: These are great tips and reminders. I’ve been thinking of setting my email to only come in every 35 minutes, but it would be such a major shift to make for me.
[09:11] Gentle Heron: Oro, that’s such a good point!
[09:11] CarmenLittleFawn: I am so appreciating this Gentle, I was and have been thinking about managing my time and projects more efficiently, and truly I know a lot of these things u are saying, the reminder helps me know I am on the right track and also the new information is going to be very helpful, 🙂
[09:11] Zazoom Zimminy: Yea!
[09:11] Gentle Heron: You can use these tips in so many ways!
[09:11] Pathfinder Lester: excellent advice
[09:12] Svea Morane: Great ideas and suggestions Gentle
[09:12] Rhiannon Chatnoir: Thanks to Gentle for leading Mentors Central today!
[09:12] alebez: these are great, gentle.
[09:12] Gentle Heron: Anyone else have good advice for us?
[09:12] Gentle Heron: Please share!
[09:12] Rhiannon Chatnoir: and yes, great advice and tips.
[09:12] Gentle Heron: Or do the next Mentor Corner!
[09:12] Tori Landau: Brill tips Gentle, thank you!
[09:12] Jerry Buchko: great presi, Gentle!
[09:12] Oronoque Westland: such great ideas and from someone who is a model at getting things done
[09:12] bulaklak: Well, I recently heard that the Rockwood Leadership Institute does NO work on Fridays and they increased their productivity by 25% . . .
[09:12] CarmenLittleFawn: 🙂
[09:12] bulaklak: hmmm
[09:12] Svea Morane: Gentle is one of the most productive people i know
[09:12] Rhiannon Chatnoir: We might want to hold that til the Open Mic, we are running a bit late today.. but lets keep the discussion going then
[09:12] Jerry Buchko: can we get a copy of your slides? i want this one for my library


[09:13] Rhiannon Chatnoir: Time for today’s main speaker alebaze/Ale Bezdikian.
[09:13] Glitteractica Cookie: um, bulaklak… ?? i don’t think so, but nice try. ;-P
[09:13] bulaklak: =)
[09:13] Jerry Buchko: lol
[09:13] Rhiannon Chatnoir: You can come up and grab a seat in front alebez.
[09:13] bulaklak: w00t alebez!
[09:13] Rhiannon Chatnoir: great
[09:13] CarmenLittleFawn: Hello alebez 🙂
[09:13] Rhiannon Chatnoir: She is going to share with us today how Basecamp project management tool makes working on a distributed team and collaborating on mutual projects so much easier.
[09:13] Glitteractica Cookie: this is a RAWK STAH, ladies and gents
[09:14] alebez: Good day everyone, thanks for being here!
[09:14] Rhiannon Chatnoir: First a bit about Ale.
After studying journalism and comparative religion at Cal Poly, San Luis Obispo, Alexandra (Ale) Bezdikian was given a fellowship with Mother Jones Magazine where she produced videos as well as fronted their outreach communications department.
Currently, Ale is TechSoup’s Online Community + Social Media team Coordinator, and loving it! That means she keeps the team on track and in check, making sure everyone is meeting timelines and deliverables. Most of her time is spent wiki gardening and managing her team in Basecamp.
[09:14] Rhiannon Chatnoir: So lets all welcome alebez! Ale, you can start when your ready.
[09:14] Glitteractica Cookie: and she’s fabulus!!
[09:14] alebez: Thanks!
[09:14] alebez: I’d like to speak to you all about a project management tool that my team currently uses to manage our day to day activities, called Basecamp.
[09:14] Buffy Beale: Great job Gentle! and Yayy alebez!
[09:15] bulaklak: Great fit with the Mentors talk from today, too.
[09:15] alebez: You can view this presentation in your browser alongside this virtual presentation there, on our community slideshare page.
[09:15] alebez: I know, right bulaklak?
[09:15] CarmenLittleFawn: claps
[09:15] Glitteractica Cookie: is there a vanity
[09:16] alebez: It’s a tool I use every day, as do my colleagues here on the Online Community Team. For us, Basecamp does a fantastic job of managing all the content we produce during our planning and creating processes. It really helps to keep all our discussions easily accessible to members working on a project, and allows for transparent assignment of tasks.
[09:16] alebez: this was the bitly, gliteractica:
[09:16] alebez: Have any of you heard of or used Basecamp in the workplace? I’d like to note that we’re using the most recent version of Basecamp, which differs slightly from Basecamp classic.
[09:17] Coughran MayoCoughran Mayo has used basecamp
[09:17] bulaklakbulaklak uses Basecamp
[09:17] Svea Morane: I use Basecamp for dozens of research projects
[09:17] alebez: oh, fantastic!
[09:17] Pathfinder LesterPathfinder Lester has used Basecamp. Currently uses Jira.
[09:17] CarmenLittleFawn: never used
[09:17] bulaklakbulaklak uses both classic and new
[09:17] Glitteractica Cookie: alebez, i meant one that was memorable.. a vanoty, so we can tweet it, mention it, etc
[09:17] Jerry Buchko: no hadn’t heard of Basecamp until now
[09:17] alebez: Basecamp is a web based project management tool. It puts a whole team’s communication and work onto a single virtual page which displays your teams discussions, tasks, files, and documents, keeping everything stored in a single location online.
[09:17] Glitteractica Cookie: you can make one later
[09:18] alebez: This makes it incredibly easy to facilitate collaboration across a distributed team, and makes holding team members accountable all the more transparent.
[09:18] Pathfinder LesterPathfinder Lester also uses Highrise (contact management), made by the same folks who make Basecamp.
[09:18] BELOVEDROX: used it for a project once
[09:18] alebez: By assigning ownership of tasks, and placing project deadlines on one unified calendar, each member of our team can see upcoming deadlines and track project deliverables. I’ll show you how in just a bit.
[09:18] alebez: Basecamp is a web-based tool which allows for multiple user access, and makes collaboration easy across a distributed team.
[09:19] alebez: After logging in to a Basecamp account, what you see is a dashboard of all the projects you have on your plate at a given time. You can then choose to navigate to the project you’re working on at the moment, and open the project folder to reveal team discussions, to-do lists, files, and text documents.
[09:19] alebez: After opening your project folder, you have access to view and participate in all your team’s discussions relating to that project, to-do lists with the option to assign ownership of tasks, share files and text documents.
[09:20] Buffy Beale: this sounds like a great tool!
[09:20] alebez: You can choose to contribute to a discussion thread, check out upcoming to-do’s, or download files relating to the project. This folder is meant to contain everything relating to the project at hand, and allows access to the team members you choose to work on the project.
[09:20] CarmenLittleFawn: mmhmm
[09:20] alebez: Collaboration is made easy through Basecamp especially through discussions.
[09:21] alebez: It’s easy to begin a new discussion thread, as it’s a lot like crafting an email. You’d give it a title as you would an email, write the content, and then choose which people on your team you want to notify.
[09:21] Ethelred Weatherwax: I don’t see that Basecamp is offered through TechSoup
[09:21] alebez: It’s not currently offered, Ethelred.
[09:21] alebez: Your discussion is public, so anyone invited to the project can join, but only those you choose will get an email notification. (you can sync up Basecamp notifications to your email account)
[09:22] alebez: Basecamp offers a versatile platform for assigning ownership of tasks and tracking deliverables.
[09:22] alebez: By keeping all yours tasks together, and individually assigning to-do’s to members of your project with due dates, you can easily track the progress of your team on the calendar, and manage deliverables accordingly.
[09:22] Glitteractica Cookie: post it on the wishlist thread, Ethelred
[09:23] Glitteractica Cookie: we have a forum for product requests
[09:23] alebez: Because items can be assigned to individual users, it makes it easy to delegate and hand out responsibility for particular tasks. Each team member can then monitor their own to-do’s on their own personal pages and whose deadlines are factored into your team’s Basecamp’s calendar.
[09:23] bulaklak: We do offer Huddle, though. Which is similar.
[09:23] Glitteractica Cookie: bulaklak can post the link
[09:23] alebez: thanks, bulaklak, i was getting to the Huddle option. 🙂
[09:23] bulaklak: Here is the TechSoup Technology Wish List thread:
[09:23] bulaklak: Of course you were on it, Ale.
[09:23] bulaklak: =)
[09:24] alebez: So by assigning ownership of tasks, and placing project deadlines on one unified calendar, each member of our team can see upcoming deadlines and track project deliverables.
[09:24] alebez: Each project is color coded on the calendar, so when you assign a duration of time to a piece of a project, say for a social media campaign, it appears in this case in orange, and spans a number of weeks.
[09:24] bulaklak: The color coded calendar on Basecamp is my absolute favorite.
[09:25] alebez: For me personally, having one calendar that shows multiple aspects of what we do based on the categories we defined…
[09:25] alebez: whether those are events we’re producing on a given day, campaigns we’re running over a period of time, or upcoming deadlines to track, I can see everything from a birds eye view.
[09:25] alebez: Basecamp is not free.
[09:25] alebez: Pricing starts at $20/month for up to ten projects and 3GB of files, rising to $50/month for 40 projects and 15GB of files.
[09:26] alebez: $100/month for 100 projects and 40GB of files and maxing out at $150/month for unlimited projects and 100GB of file storage. All the pricing tiers have support for unlimited users.
[09:26] alebez: There’s also a no-credit-card-required 30-day free trial to try it out.
[09:26] Gentle Heron: They offer a 45 day free trial.
[09:26] alebez: I think it’s 30 days now Gentle
[09:26] bulaklak: (You can also turn any of the color coded projects on and off when you are looking at the calendar, which is even more awesome.. So you can see as much or as little as you want.)
[09:27] alebez: Some alternatives to Basecamp are Huddle and Asana, for example. Huddle is a paid service, and is offered here at TechSoup: for an admin fee of $99.00
[09:27] alebez: Huddle was mentioned by Bulaklak just a bit ago
[09:27] alebez: Our team used Huddle for a period of time, but ultimately didn’t like the fact that there wasn’t one unified calendar to view everything from a higher level, but instead required the user to toggle between multiple dashboards. Huddle’s user interface was also somewhat clunky.
[09:28] alebez: Basecamp’s proven reliability was a huge factor when choosing which tool to go with. We knew it could deliver most of what we were looking for, including a master calendar. Also points for the ability to access it mobile, and multiple entry points for collaboration. Also, a few of our team members had already used Basecamp, potentially making it easier to adopt.
[09:28] Coughran Mayo:
[09:28] Coughran Mayo: for free trial info
[09:28] alebez: Fantastic. thanks, coughran.
[09:29] alebez: Asana looked like a good project management tool, can act as an interim crm, and does have an api, but doesn’t provide the crystal clear organization structure that I feel Basecamp does a better job at providing. It does however, have the capability of syncing to Outlook, and the interface is quite easy to navigate. Also, it’s free to set up an account (biggest points for asana here).
[09:29] alebez: Asana is a practicle and clean free service, one that I would recommend on a tight budget. I’ve heard good things about Asana.
[09:29] Glitteractica Cookie: on our team we tried so many PM tools, before settling on this one
[09:29] alebez: We sure did.
[09:29] alebez: We tried a whole lot.
[09:29] Glitteractica Cookie: and several before you joined the team too
[09:30] alebez: and ultimately, Basecamp fit our needs
[09:30] Coughran Mayo: Does TS have any special offers for nonprofits for Basecamp? That would be nice
[09:30] bulaklak: Yes, Alebez was not there for the CoHuman adventure.
[09:30] Glitteractica Cookie: Coughran, that is what we were talking to ethelred about
[09:30] Rhiannon Chatnoir: 🙂
[09:30] alebez: It would be nice if they had nonprofit rates, but at the moment, they aren’t there.
[09:30] Glitteractica Cookie: if you post the request in that forum thread, our bizdev team will look into it
[09:31] Glitteractica Cookie: right now, we have huddle, but not basecamp
[09:31] bulaklak: Coughran if you would like to suggest TechSoup offer it as a donation, you can do that here
[09:31] Glitteractica Cookie: there must be a significant interest on the front end, before bizdev seeks the doantion from the vendor partner
[09:31] Pathfinder Lester: Have you folks tried any “content collaboration” software (shared documents, etc.) ?
[09:31] Glitteractica Cookie: google docs and MS live collab software
[09:32] bulaklak: I used to use eRoom at one of my old jobs, Pathfinder
[09:32] Pathfinder Lester: cool
[09:32] Glitteractica Cookie: and of course, we are a big user of wikispaces
[09:32] Glitteractica Cookie: which is a techsoup product
[09:32] bulaklak: eRoom is expensive but it has really amazing version control
[09:32] Pathfinder Lester: We’re currently using Confluence at ReactionGrid. It’s working out very well for us.
[09:32] Pathfinder Lester: And since it’s made by same folks who make Jira, the two integrate very well.
[09:33] Pathfinder Lester: That’s probably our biggest challenge…getting all the different tools we use to *integrate* with each other. ;P
[09:33] alebez: That’s fantastic you found something that works for you, Pathfinder.
[09:33] Gentle Heron: That’s important, Path, the integration aspect.
[09:33] alebez: Now, can I answer any more questions, or any more questions to my team members who use Basecamp
[09:33] Pathfinder Lester: alebez, have you tried Highrise integrated with Basecamp?
[09:33] alebez: I really enjoy using this tool
[09:33] alebez: No, we have not.
[09:34] alebez: I haven’t expanded into the Basecamp app space
[09:34] Jerry Buchko: For those working in small collaborative teams that don’t need some of the time resource tracking functionality of PM software, LifeHacker had this useful article about how to use Google Calendar as a PM tool……
[09:34] alebez: Basecamp has a whole slew of apps that integrate with their tool that make everything from mobile collaboration to time tracking possible
[09:34] bulaklak: Ooh, thanks Jerry.
[09:34] Gentle HeronGentle Heron nods to Jerry…. VAI uses the Google tools for project management.
[09:34] Glitteractica Cookie: what is highrise?
[09:35] Pathfinder Lester: contact management
[09:35] Pathfinder Lester: made by same folks who make Basecamp
[09:35] Rhiannon Chatnoir: one of the other products that is part of the Basecamp line
[09:35] alebez: yep
[09:35] Jerry BuchkoJerry Buchko nods
[09:36] alebez: All-in-all, Basecamp is a satisfying tool to work with, and has integrated the best on our fast-paced team.
[09:36] Pathfinder Lester: as you work more with Basecamp, I’d love to hear about how you integrate/expand on it. Best practices for integrating different tools is a hot topic in my opinion.
[09:36] Jerry Buchko: @Gentle, For the small collaborative teams I’ve worked with, e.g. delivering a MOOC, using the Google Calendars along with the other integrated tools, like Hangout, Doc, Talk, etc. have really proven effective
[09:36] alebez: agreed. and i look forward to keeping you posted.
[09:37] alebez: glitter and bulaklak, do you have any closing remarks before I had the mic to Rhiannon?
[09:37] Glitteractica Cookie: I’m interested in maybe having a follow-up lecture from you, Path alongside Ale on that topic, integration
[09:37] bulaklak: I consider it a real testament to Basecamp that it’s gotten decent adoption on our team, considering our track record.
[09:37] bulaklak: (Of course it’s a testament to Alebez, too)
[09:37] Glitteractica Cookie: and considering my resistance to it
[09:37] Pathfinder Lester: i’d be happy to share my experiences. expecially my mistakes! (i learn most from those)
[09:37] Glitteractica Cookie: ;-P
[09:37] alebez: stop! blush
[09:37] alebez: 🙂
[09:37] bulaklak: That, too, Glitter.
[09:37] Gentle HeronGentle Heron agrees with Path about learning from mistakes.
[09:37] Rhiannon Chatnoir: any other questions to Ale before we transition to Open Mic & Announcements
[09:38] alebez: Well, great. Thanks everybody, this has been a great discussion, and a pleasure.
[09:38] Glitteractica Cookie: i’m still not over-the-moon about it, but it’s working, so that’s cool
[09:38] Buffy Beale: hearty applause, great presentation alebez
[09:38] Pathfinder Lester: ty alebez
[09:38] CarmenLittleFawn: tt alebez for the information
[09:38] Pathfinder LesterPathfinder Lester claps
[09:38] CarmenLittleFawn: ty
[09:38] Rhiannon Chatnoir: Great and thanks alebez for presenting today!
[09:38] Jerry BuchkoJerry Buchko applauds.
[09:38] alebez: certainly. thank you!
[09:38] Jen: ********APPPLLLAAAUUUSSSEEE********
[09:39] CarmenLittleFawn: clapping
[09:39] Jerry Buchko: thanks Alebez!
[09:39] Jen: Very good Alebez
[09:39] Jen: Thank you


[09:39] Rhiannon Chatnoir: It’s time for Open Mic and Announcements
[09:39] Rhiannon Chatnoir: Does anyone have any announcements today?
[09:39] Ozma Malibu: I do, I think
[09:39] Jen: Now if I can get the Luddites in my Foundation to accept it
[09:39] Gentle Heron: That
[09:39] Ozma Malibu: if no one else is speaking to the birthday party, I do.
[09:39] Rhiannon Chatnoir: ok Ozma, go ahead
[09:39] Glitteractica Cookie: which foundation?
[09:40] Gentle Heron: That’d make a great topic, Jen… how to get Luddites moving forward.
[09:40] Jen: any ideas on that Gentle?
[09:41] Ozma Malibu: Hi! The big NPC birthday party is on September 21.
[09:41] Glitteractica Cookie: i love these productivity topics
[09:42] Rhiannon Chatnoir: yes
[09:42] bulaklak: Me, too! I think talking about productivity is way more fun than being productive.
[09:42] Svea Morane: Announcement on free (to SL residents) seminar:
[09:42] Svea Morane: Mayo Clinic is sponsoring its 5th annual 3 day symposium on innovation in Healthcare. The main stage presentations on day 2 and 3 (Monday and Tuesday, 9/10-11) will be shown in the Mayo Clinic conference center for free 🙂 Check the schedule and stop in.
[09:42] Gentle Heron: That conference is always SUPER, Svea!
[09:42] Svea Morane: thanks it is a good one..
[09:42] Svea Morane: mc is Hockenberry from NPR
[09:43] Rhiannon Chatnoir: I think we lost Ozma, so if anyone else has an announcement or wants to talk on the NPC birthday?
[09:43] Rhiannon Chatnoir: thanks Svea
[09:44] Brena Benoir: Ozma probably has the most up to date info on the birthday celebration as she has been managing the wiki for it
[09:44] Glitteractica Cookie: can you point to where it lives on the NPSL wiki?
[09:44] Gentle Heron: YAY Ozma is back
[09:44] Rhiannon Chatnoir: oh wait.. think she is back, and yes a link to the wiki on it would be great
[09:44] Tori Landau: What time will the birthday celebration be at please?
[09:44] Brena Benoir: We will be finishing up the builds for it. We are still looking for gifts that we could hand out
[09:45] Brena Benoir: one sec grabbing it
[09:45] Ozma Malibu: sorta back. Hey.
[09:45] Ozma Malibu: here is the wiki link:
[09:45] Glitteractica Cookie: thx
[09:46] CarmenLittleFawn: I am making some gifts to hand out
[09:46] Ozma Malibu: If everyone does a small bit we can have an amazing party
[09:46] Brena Benoir:
[09:46] Rhiannon Chatnoir: thanks
[09:46] CarmenLittleFawn: ty Ozma
[09:47] Brena Benoir: Zinnia has prepared the overall poster for the event which is currently off to the left of Ale’s board
[09:47] Rhiannon Chatnoir: great!
[09:47] Rhiannon Chatnoir: Any other announcements?
[09:49] bulaklak: Great meeting today!
[09:49] Glitteractica Cookie: indeed!

Written by: Rhiannon Chatnoir

Transcript of the Nonprofit Commons Meeting with Keisha Taylor of TechSoup Global for June 29, 2012

Unabridged Transcript

Nonprofit Commons Weekly Meeting

June 29, 2012, 8:30 AM SLT / PST

Plush Nonprofit Commons Amphitheater

8:30 AM Introductions
8:40 AM TechSoup Announcements
8:45 AM Mentors Central
9:00 AM Big Data for Development with Keisha Taylor of TechSoup Global
9:30 AM Open Mic / Announcements


[08:31] Zinnia Zauber: Welcome everyone to the Nonprofit Commons Weekly Meeting!
[08:31] Zinnia Zauber: Thank you for joining us!
[08:31] Zinnia Zauber: I am your Cruise Director, Zinnia!

[08:32] Eliza (eliza.madrigal) smiles

[08:32] Zinnia Zauber: I mean, Community Manager.
[08:32] Zinnia Zauber: Let’s start our meeting off with introductions.
[08:32] Zinnia Zauber: Please share your name, org, location, and
where we can find you on the web.

[08:32] Buffy Beale: Buffy Bye, Bridges for Women, Victoria BC Canada, @bridges4women

[08:33] Gentle Heron: Virtual Ability, Inc.

[08:33] Chayenn: Monique Richert., Protect Yourself 1, Inc.,
Baltimore, Maryland, PY1.US , , @PY1US

[08:33] Carl Solutionary (carlicann): Carl Icann For Rockcliffe U, Etopia, &
Feed-A-Smile: At 8am slt every Sunday, I lead Humane Education Drum
Circles – Now with Poetry!

[08:33] alebez: Ale Bezdikian, Online Community Coordinator, TechSoup,
SF, Ca. @TechSoup, @alebez

[08:33] Brena Benoir: Brenda Bryan, Preferred Family Heatlhcare,
Kirksville, Missouri,, @brenabenoir

[08:33] Adalace Jewell: RoSa Library Brussels, Belgium @adalace

[08:33] Zinnia Zauber: Renne Emiko Brock-Richmond, Sequim Humanities
and Arts Alliance, Sequim, Olympic Peninsula, Washington. @renneemiko

[08:33] Panny Bakerly:; @FrptHisSoc

[08:34] Magic Pathfinder (any1.gynoid): Magic Pathfinder
(any1.gynoid), Faculty at New Citizens Inc (NCI), Teaching hands-on
Artificial Intelligence and Pathfinding in Second Life – More Info:

[08:34] Eliza (eliza.madrigal): appreciator of amazing folks here,
sociology esearch assistant, kira institute volunteer, Miami, FL,

[08:34] Ethelred Weatherwax: Dave Dexter, Neenah Historical Society,
Wisconsin USA

[08:34] Zinnia Zauber: Welcome everyone! More introductions?

[08:35] bulaklak: Michael DeLong, Senior Manager Online Community and
Social Meida, TechSoup Global, San Francisco,,
@MichaelDeLongSF @TechSoup

[08:35] Buffy Beale: hi jac 🙂

[08:36] Zinnia Zauber: I bet we have more. 🙂 lease share your name,
org, location, and where we can find you on the web.
[08:36] Zinnia Zauber: missed my P there!
[08:36] Zinnia Zauber: Please!

[08:37] Glitteractica Cookie: Susan Tenby, Online Community Director,
TechSoup Global, San Francisco, CA USA @suzboop @techsoup

[08:37] Zinnia Zauber: Super!
[08:37] Zinnia Zauber: Here is today’s Agenda…
[08:37] Zinnia Zauber: AGENDA
8:30 AM Introductions
8:40 AM TechSoup Announcements
8:45 AM Mentors Central
9:00 AM Big Data for Development with Keisha Taylor of TechSoup Global
9:30 AM Open Mic/ Announcements
[08:38] Zinnia Zauber: More introductions?

[08:38] Dancers Yao: Kara Bennett, Elder Voices, Los Angeles, CA
Health Care and Human Rights

[08:39] Zinnia Zauber: Thank you everyone!
[08:39] Zinnia Zauber: Get ready for the big list of links!
[08:40] Zinnia Zauber: Here are the many ways to can get involved with
the Nonprofit Commons in Second Life:

Nonprofit Commons blog:



Google Group:

Google Calendar:


About TechSoup:

Join us inworld:

Nonprofit Commons Weekly Meeting: Fridays, 8:30 – 10 AM Plush
Amphitheater Plush Nonprofit Commons (88,126,26)

Nonprofit Commons Mentors Meeting: Fridays, 10:10 – 11 AM Plush
Amphitheater Plush Nonprofit Commons (88,126,26)

[08:40] Zinnia Zauber: Weekly Networking Event: Tuesdays, Wharf Ratz
Tuesday Night Extraordinary Dance Extravaganza, Preferred Family
Healthcare, 7 – 9 PM SLT Aloft Nonprofit Commons (160,229,23)

Monthly Networking Event: 3rd Thursday, CommonGround, Aloft, 5 – 7 PM SLT
Aloft Nonprofit Commons (84,64,25)

TechSoup Announcements

[08:40] Zinnia Zauber: Okay! Let’s Get going with TechSoup Announcements!
[08:41] Zinnia Zauber: bulaklak take it away!

[08:41] bulaklak: Hi, folks!

[08:41] Glitteractica Cookie: hi bulaklak

[08:41] Buffy Beale: yay bulaklak

[08:42] bulaklak: A few quick TechSoup announcements today.
[08:42] bulaklak: TOMORROW is the last day of our fiscal year, and
therefor the last day for many of our programs during which you can
order your 2011 allotment of software.
[08:42] bulaklak: It starts over on July 1, so don’t worry.
[08:43] bulaklak: But you just may be able to get MORE by ordering
both before AND after that date.
[08:43] bulaklak: Our tech writer Patrick Duggan explains it all here
[08:43] bulaklak:

[08:43] Ethelred Weatherwax: I’ve placed my order!

[08:44] bulaklak: In case you ever wanted to know how to get more out
of TechSoup — there’s a lot we can do for you! — we have a helpful
free webinar coming up.
[08:44] bulaklak: Called none other than How to Get the Most out of TechSoup
[08:44] bulaklak:
[08:45] bulaklak: That is on July 12
[08:45] bulaklak: So you may remember over the last few weeks me
mentioning the Microsoft Local Impact Map
[08:46] bulaklak: I introduced you to our newest teammate Bea Dominguez
[08:46] bulaklak: You probably remember that she was having some
serious rezzing issues!
[08:46] bulaklak: We’re still trying to work those out so she can be
more than a floating head in water.

[08:46] Glitteractica Cookie: her avatar name is trichetriche

[08:47] bulaklak: Anyway, she is gathering stories for the Local
Impact Map which demonstrate all the ways social benefit orgs use
technology to fulfull their missions
[08:47] bulaklak: We’ll have her do a full presentation soon, but in
the meantime, be thinking about stories you might want to share with

[08:47] Zinnia Zauber: Will she be interested in the stories we just
showcased at SL9B?

[08:48] bulaklak: You can also check out this article about the tool
we are using to present the stories here
[08:48] bulaklak:
[08:48] bulaklak: Microsoft wrote about it on their Corporate Citizen blog
[08:48] bulaklak: Zinnia, I am sure she would be.

[08:48] Glitteractica Cookie: yes, Zinnia

[08:48] bulaklak: We will also be launching a community newsletter, so
there’s places for lots of stories.

[08:49] Zinnia Zauber: Super! “Wishes Granted” is an ongoing project
for us at the Nonprofit Commons.

[08:49] bulaklak: Well I think that is it for today.

[08:49] Zinnia Zauber: Thank you!

[08:49] bulaklak: Did everyone see Glitter’s new outfit?

[08:50] Eliza (eliza.madrigal) zooms

[08:50] alebez: omg, yes. looking good, glitter.

[08:50] Zinnia Zauber: Stunning!

[08:50] Glitteractica Cookie: This old thing??

[08:50] Glitteractica Cookie: 😉
[08:50] Zinnia Zauber: lol

[08:50] Magic Pathfinder (any1.gynoid): Let’s go belly dancing! Eeep!

Mentors Central
[08:50] Zinnia Zauber: Okay, Mentors Central!
[08:51] Zinnia Zauber: First, a reminder that we have the Mentors
Meeting after this meeting to help you out!

[08:51] Eliza (eliza.madrigal): haha

[08:51] Zinnia Zauber: Second, many thanks to everyone that supported
the SL9B exhibit for the Nonprofit Commons!
[08:51] Zinnia Zauber: Who got their new wings there?

[08:51] Brena Benoir: /raises hand

[08:52] Zinnia Zauber: Yay!

[08:52] Gentle Heron: It was fun taking people around all the exhibits.

[08:52] Zinnia Zauber: These grid wide community events are very important.
[08:52] Zinnia Zauber: Even a great learning experience, right Gentle?

[08:52] Gentle Heron chuckles

[08:52] Buffy Beale: nice job Zinnia it looked great

[08:53] Zinnia Zauber: Thank you, Buffy!
[08:53] Zinnia Zauber: Our goal is to keep added more books to the
“Wishes Granted” project.
[08:53] Zinnia Zauber: So, I hope that you will join us in the future
and share your story of positive impact.
[08:54] Zinnia Zauber: Third, last week Jen mentioned our goal to have
more workshops.
[08:54] Zinnia Zauber: We all know that you have to lead by example. Right?
[08:55] Zinnia Zauber: So we are putting together a list of those
ideas and instructors.
[08:55] Zinnia Zauber: What would be wonderful is if you send me or
any of the Mentors a notecard with ideas and contacts.
[08:56] Zinnia Zauber: Here are some ideas that were brought up.
[08:56] Zinnia Zauber: How to create a nonprofit
How to create a tax exempt in the US
NPC Office Operations
NPC Community Development
Nonprofit Governance
Doing Presentations in SL
Marketing Your Organization
How to create an event
[08:56] Zinnia Zauber: Some of these we have covered during past
Mentor Centrals.
[08:57] Zinnia Zauber: So, that leads to today’s lesson!

[08:57] Glitteractica Cookie: it would be great if we could start to
bring in topics we’ve done webinarson at TechSoup and have an extended
workshop here… for example social media marketing of events comes to
[08:57] Glitteractica Cookie: What do you think, Bulaklak and Alebez?
[08:57] Glitteractica Cookie: just an idea
[08:57] alebez: i think that’s a good echo

[08:58] Zinnia Zauber: Great, Glitter.
[08:58] Zinnia Zauber: We have discussed having some sessions other
times, so those might be the right fit for sure.
[08:58] Zinnia Zauber: And, it would give more Techsoup staff access
to Second Life.

[08:58] Glitteractica Cookie: nice, let’s discuss the logistics later

[08:58] Zinnia Zauber: Super!
[08:59] Zinnia Zauber: Okay, so how to create a notecard.
[08:59] Zinnia Zauber: How many of you know how to create a notecard?

[08:59] Gentle Heron nods.

[08:59] Panny Bakerly raises her hand

[08:59] Coughran Mayo raises hand

[08:59] Eliza (eliza.madrigal): yes

[08:59] Zinnia Zauber: Why is important to use notecards?

[08:59] Gentle Heron: Because the message persists!

[08:59] Zinnia Zauber: Right!

[08:59] Coughran Mayo: durable communication

[08:59] Panny Bakerly: I cant rely on my memory…

[09:00] Zinnia Zauber: lol Penny

[09:00] Gentle Heron: Very good point, Panny.

[09:00] Coughran Mayo: consistent instructions

[09:00] Zinnia Zauber: How many of you use notecards in your offices
or comm with others?

[09:00] Panny Bakerly: I do

[09:00] Gentle Heron does.

[09:00] Coughran Mayo: yes
[09:01] Coughran Mayo: notecard giver scripts are valuable

[09:01] Zinnia Zauber: Excellent!
[09:01] Zinnia Zauber: very!
[09:01] Zinnia Zauber: What can you put into a notecard?

[09:01] Gentle Heron: in addition to text, you can insert stuff like
landmarks, objects, other notecards…..

[09:01] Zinnia Zauber: Right!

[09:02] Gentle Heron: can’t insert calling cards, I found out.

[09:02] Zinnia Zauber: So, a notecard is more that just text.
[09:02] Zinnia Zauber: It will not get capped, like so many IMs and notices do.
[09:02] Zinnia Zauber: I find that I use notecards to keep notes for
myself, like Panny.

[09:02] Magic Pathfinder (any1.gynoid): the objects must be full perms
before you can copy to notecard… fyi

[09:03] Zinnia Zauber: I also use them to communicate with others.

[09:03] Buffy Beale: We have a notecard giver at Bridges too

[09:03] Gentle Heron nods to any1

[09:03] Zinnia Zauber: Right, Magic!

[09:03] Zinnia Zauber: Full Perms!
[09:03] Zinnia Zauber: I am always chanting Full Perms to my students.
[09:04] Zinnia Zauber: So, very quick, now that our speaker has arrived.
[09:04] Zinnia Zauber: when you open your inventory
[09:04] Zinnia Zauber: you will see the little plus at the bottom
[09:04] Zinnia Zauber: You click on that and choose New Notecard
[09:04] Zinnia Zauber: You can title it right away

[09:05] KeishaTaylor: Hi everyone

[09:05] Zinnia Zauber: If you missed a chance to, it will just be
called New Note.
[09:05] Zinnia Zauber: Welcome Keisha!
[09:05] Zinnia Zauber: Let’s get you started, please have a seat.

[09:05] KeishaTaylor: I think I am still loading 🙂

[09:05] Zinnia Zauber: okay
[09:05] Zinnia Zauber: Please push the stand button at the bottom of
your screen.
[09:06] Zinnia Zauber: Then you can aim to sit up here with me.
[09:06] Zinnia Zauber: So, once you have a new notecard, start typing!
[09:06] Zinnia Zauber: Remember to save!
[09:06] Zinnia Zauber: Okay
[09:06] Zinnia Zauber: That is it!

Big Data for Development with Keisha Taylor of TechSoup Global

[09:06] Glitteractica Cookie: Welcome Keisha! How’s the weather in
London for you this evening?

[09:07] Zinnia Zauber: Thank you for joining us Keisha!

[09:07] KeishaTaylor: Well it started off cold and rainy, but now the
sun is shining 🙂

[09:07] jacmacaire Humby: I’m really sorry to go already.. I have to
run.. A very nice week-end to all..

[09:07] Zinnia Zauber: I posted two of your websites you gave me up on
the front.
[09:07] Zinnia Zauber: Take care Jac!

[09:07] KeishaTaylor: ok Thanks Zinna

[09:07] jacmacaire Humby: Thanks Zinnia.. Bye

[09:08] KeishaTaylor: Hi everyone

[09:08] Gentle Heron: Hello Keisha.

[09:09] Dancers Yao: welcome

[09:09] Buffy Beale: welcome Keisha 🙂

[09:09] KeishaTaylor: Today I am just going to talk a little about
‘big data’ and what this means for nonprofits. Do you know what ‘big
data’ is?

[09:09] Serene Jewell: Data that won’t fit on my little computer?
[09:10] Serene Jewell: 🙂

[09:10] Buffy Beale: lol Serene

[09:10] KeishaTaylor: @ Serene – that is where the cloud comes in!

[09:11] Serene Jewell: Honestly, I hear the term all the time but have
never thought about exactly what it means. I assumed it means big

[09:13] KeishaTaylor: well big data refers to digital data which can
come from the sensors on products you use to your gps, mobile phones,
social media data
[09:13] KeishaTaylor: apologies my computer is a bit slow. I wish i could talk!
[09:13] KeishaTaylor: 🙂

[09:13] Panny Bakerly: do you mean multi-media data?

[09:14] Zinnia Zauber: We are all supporting you here, Keisha.

[09:14] Eliza (eliza.madrigal): 🙂

[09:14] Glitteractica Cookie: You are doing great keisha

[09:15] KeishaTaylor: that an much more. You are contributing to big
data right now

[09:15] Magic Pathfinder (any1.gynoid): I am reading the wikipedia
page… I think big data means data sets that are much larger than a
single database on a single system can feasibly run…. so big data
must run in a different architecture… entirely… parallel and
distributed… like Google uses to do instant searches of the entire

[09:16] Glitteractica Cookie: interesting… thx for reading that to us

[09:16] KeishaTaylor: your mobile phones are saying where you ar. i
recommend reading Mc Kinsey’s report on big data for a better
[09:17] KeishaTaylor: though it is not nonprofit specific it does
delve into what big data is.
[09:17] KeishaTaylor: big data can be used for development because
when all this data is gathered over time it can help in understanding
what is need and where and by whom.
[09:18] KeishaTaylor: do you kbnow Ushahidi?

[09:19] Gentle Heron: no

[09:19] Panny Bakerly: I don’t.

[09:19] Magic Pathfinder (any1.gynoid):

[09:19] KeishaTaylor: they have developed technology which is being
used to track what is going on in real-time and respond to disasters

[09:19] Buffy Beale: I know of it yes, a tracking site for stats in a
way, such as an emergency

[09:20] KeishaTaylor: @magic then there is also Google flu trends.
that uses big data (in this case from Google to look at if there may
be a flu outbreak
[09:21] KeishaTaylor: at the internation level the UN Global Pulse is
also looking into working on data philanthropy. they want
coorporations to give data that they gather when people use their
technology to solve global and community problems

[09:22] Magic Pathfinder (any1.gynoid): yes, that’s right… data such
as purchases of over-the-counter drugs are tracked and analyzed.. for
disease outbreaks… similar apps in agriculture … BioSurveillance

[09:22] KeishaTaylor:

[09:22] Panny Bakerly: Are there any privacy issues there?

[09:22] Gentle Heron: HAHAHA sure Panny, but “they” know you asked that!

[09:23] KeishaTaylor: @panny – there are privacy issues

[09:23] Eliza (eliza.madrigal) laughs

[09:23] KeishaTaylor:…

[09:23] Magic Pathfinder (any1.gynoid): most of the public data sets
are de-identified… all privacy info removed

[09:24] KeishaTaylor: a supermarket sent information to a girl who was
pregnant before she even told her parents because the track purchases
and target customers based on this

[09:24] bulaklak: I remember that story.
[09:25] bulaklak: They sent her diaper and formula coupons.

[09:25] KeishaTaylor: @magic a lot of it is de-identfied – but there
is a possiblity that the more people provide data t more easily it is
to reidentify people

[09:25] Panny Bakerly: guess they lost a customer

[09:26] KeishaTaylor: which is why nonprofits need to start small and
engage with their communities. find out what problems they want to
solve and then work to get data which can help them address it

[09:26] Magic Pathfinder (any1.gynoid): some companies are taking
voter records and matching them with di-identified data… to
re-identify you… theoretically … they can always do that.. it’s
the “statistical database problem”

[09:27] Eliza (eliza.madrigal): wow

[09:27] KeishaTaylor: for sure there will be a lot of use of data for
the upcoming US elections
[09:28] KeishaTaylor:…

[09:28] Serene Jewell: Is there a set of big data that allows regular
people to track the companies that are tracking us?

[09:28] KeishaTaylor: this now brings me to open data

[09:28] Buffy Beale: good question Serene

[09:30] KeishaTaylor: there are tools that can be used to gather and
track big data, but not really to track the companies that are
tracking us

[09:30] Magic Pathfinder (any1.gynoid): there are about 20,000
Internet tracking companies…. huge industry…
[09:30] Magic Pathfinder (any1.gynoid): invisible… muwah

[09:31] KeishaTaylor: the open data movement is aiming fo r as much
transparency and openess as possible though. Governments have started
releaseing data in downloadable formats so people can do interesting
things with it.
[09:32] KeishaTaylor: you can have a look at what data is available
from your government online. Have a look here for some resources

[09:32] Magic Pathfinder (any1.gynoid): Wikipedia.. about Open Data

[09:33] KeishaTaylor: you can take the opportunity to find out if
there is information there that can help you. that you can combine
with your own data to visualise and tell compelling stories
[09:33] KeishaTaylor: some of the apps that you might use are being
built from the governments open data
[09:33] KeishaTaylor: and from crowdsourc
[09:34] KeishaTaylor: crowdsourcing
[09:34] KeishaTaylor: do you know what crowdsourcing is?

[09:34] Magic Pathfinder (any1.gynoid): wikipedia is example

[09:34] Gentle Heron: “the wisdom of the crowd”

[09:36] KeishaTaylor: yes people can sometimes find things to do with
your data that you never could have dreamt about.
[09:36] KeishaTaylor: i think i am out of time now. i only just
scratched the surface

[09:36] Magic Pathfinder (any1.gynoid): are there cloud resources
available to nonprofits? like hadoop installations?

[09:36] Buffy Beale: interesting topic Keisha thanks

[09:36] KeishaTaylor: ican send you some stuff on this

[09:37] bulaklak: I think the challenge for a lot of nonprofits will
be to have someone on staff who can wade through all the data the
gov’t releases and parse it, know what is valuable, and figure out how
to make it useful.

[09:37] KeishaTaylor: and if you send me any questions. Hadoop is one
popular toole

[09:37] Serene Jewell: Thank you for the links, Keisha, they are very

[09:37] KeishaTaylor: @bulaklak that is true

[09:37] bulaklak: that will likely become a new track within nonprofit
communications careers.

[09:37] Magic Pathfinder (any1.gynoid): yes great talk… I learned
alot… thank you!

[09:37] bulaklak: yes, really enjoyed this talk, Keisha!

[09:38] Magic Pathfinder (any1.gynoid): <— may want to teach a class
on this some day!

[09:38] Buffy Beale: yay a1 that would be great

[09:38] bulaklak: You are welcome to come back here any time and give
us more information as it becomes available.

[09:38] Gentle Heron: Thanks Keisha. How do you anticipate nonprofits
using this massive amount of data?

[09:38] KeishaTaylor: i will send you some information ia Zinnia

[09:38] Zinnia Zauber: Perfect
[09:38] Zinnia Zauber: We can post that on the blog with links.
[09:38] Zinnia Zauber: There is so much! Right?

[09:39] Ethelred Weatherwax: Buklak — the challenge for many
non-profits is that they have no staff, much less a dedicated IT

[09:39] bulaklak: @Magic that would be great. I think a lot of us
nonprofits communications professionals would like to know more about
how to read and use data effectively but don’t know where to start.

[09:39] KeishaTaylor: they have to think small i think, and make sure
that the data they need is part of the big data landscape

[09:39] Buffy Beale: how true Eth it sure is in my case

[09:39] Gentle Heron agrees with Ethelred.

[09:39] KeishaTaylor: i can also send a list of free visualisation tools

[09:39] Zinnia Zauber: great!

[09:39] bulaklak: We’ve been trained in how to influence the media but
this is a whole other ballgame.

[09:40] KeishaTaylor: andme other practcal information. I think my
time is up. but if you have any final questions let me know

[09:40] Zinnia Zauber: Keisha is a wealth of data herself!

[09:40] bulaklak: Yes!

[09:40] Zinnia Zauber: Any questions before we go to Open Mic?

[09:40] Serene Jewell: Thanks so much for the info, Keisha.

[09:41] KeishaTaylor: Thank you guys for listening! I really enjoyed
it. It is my first time too!

[09:41] Glitteractica Cookie: Keisha, please come back to a future NPC meeting

[09:41] bulaklak: Yes, thank you, Keisha. And please do come back
again. We’d love to hear more whenever you would like to stop by.

[09:41] Zinnia Zauber: Super!

[09:41] Buffy Beale: yay Keisha come join the fun here too at the gatherings

[09:41] Zinnia Zauber: Thank you very much Keisha!

[09:41] Dancers Yao: thanks…very helpful

[09:41] Zinnia Zauber: She did great just starting yesterday in SL.

[09:42] Glitteractica Cookie: amazing

[09:42] Zinnia Zauber: Thank you so much!

[09:42] Zinnia Zauber: Okay!

[09:42] Buffy Beale: lol I’ll say, even sitting can be difficult so
well done Keisha!

[09:42] KeishaTaylor: @buffy it did take a while to sort out how to sit!
[09:42] KeishaTaylor: at least i still have myclothes on

[09:43] Buffy Beale: lol me too when I started.. sitting I mean

Open Mic / Announcements

[09:43] Zinnia Zauber: Who has an Open Mic Announcement?

[09:43] Buffy Beale: Hand up

[09:43] Zinnia Zauber: Super, Buffy! Go for it!

[09:44] Buffy Beale: thanks Z
[09:44] Buffy Beale: I think the NPC is coming up to our 5th
anniversary and wondered if we would like to have a grand, the
grandest of all events?
[09:44] Buffy Beale: or is it 6, I forget now
[09:45] Buffy Beale: just putting it out there for discussion as the
time goes quickly

[09:45] Zinnia Zauber: Good idea

[09:45] Buffy Beale: that’s all I wanted to say but it would be nice
to mark the celebration

[09:46] Zinnia Zauber: Yes, when would that be?

[09:46] Buffy Beale: I think it’s in August?

[09:46] Brena Benoir: Sounds right Buffy
[09:46] Brena Benoir: Maybe a ball or something?

[09:46] Zinnia Zauber: Yes, a big ball.

[09:46] Buffy Beale: sure that would be fun

[09:47] Zinnia Zauber: It would be important that everyone be part of it.

[09:47] Buffy Beale: we can talk about it at the mentor’s meeting

[09:47] Brena Benoir: are there others that would interested in being
part of the team to make that happen?

[09:48] Zinnia Zauber: Yes, it needs to be a team.
[09:48] Zinnia Zauber: Anyone want to join Buffy on this important event?

[09:48] Buffy Beale: any1 did a great session once on how to organize an event

[09:48] Brena Benoir: TEAM=Together Everyone Accomplishes More

[09:48] Buffy Beale: maybe we could get a repeat of that
[09:49] Buffy Beale: The NPC is what we make of it not just show up
and sit our avatars for a few hours once a week

[09:49] Brena Benoir: I would be willing to be part of a team to help
put a celebration together

[09:49] Zinnia Zauber: Yes, let’s get some words and dates figured out
and make a call for help.

[09:49] Buffy Beale: and it always seems to be the same people so it
would be great if we could see some new faces helping

[09:50] Zinnia Zauber: Glitter, don’t you think this would be a boom
for marketing TechSoup?

[09:50] Buffy Beale: ok Z sounds great

[09:51] Glitteractica Cookie: sorry, missed that

[09:51] Buffy Beale: maybe we could add this to the MOU… participate
on at least one team for an event lol

[09:51] Zinnia Zauber: Yes, good idea

[09:51] Brena Benoir: I think that sounds like a good idea Buffy

[09:51] Zinnia Zauber: We are discussing celebrating NPC’s birthday in August.

[09:51] Buffy Beale: I do understand time is hard for a lot of folks,
me included lately so no pressure

[09:52] Zinnia Zauber: I think it would be a great marketing moment
for the orgs and TechSoup.

[09:52] Brena Benoir: It’s also a great opportunity to forge more
networks and friendships as well

[09:52] Zinnia Zauber: Just checking, does anyone else have an announcement?

[09:52] Glitteractica Cookie: We could talk more about the idea later,
and look into options. I’m not sure about timing with all the other
stuff we are doing in August right now, but i’m open to looking into

[09:52] Zinnia Zauber: Okay, great!

[09:53] Buffy Beale: we could make it in September, the idea is not to
let it pass without celebrating it

[09:53] Zinnia Zauber: yes we could

[09:53] Eliza (eliza.madrigal): Thanks Zinnia, everyone :::waves::::

[09:53] Zinnia Zauber: Thank you Eliza!

[09:53] Buffy Beale: bye Eliza

[09:53] Eliza (eliza.madrigal): bye for now

[09:53] Zinnia Zauber: take care
[09:53] Zinnia Zauber: Okay
[09:54] Zinnia Zauber: Let’s go with our links to connect and events to attend!

[09:54] Chayenn: i would love to be part of but for now PY1 is
preparing to be part of the world aids conference July 22 to 27

[09:54] Zinnia Zauber: Here are the many ways to can get involved with
the Nonprofit Commons in Second Life:

Nonprofit Commons blog:



Google Group:

Google Calendar:


About TechSoup:
[09:54] Zinnia Zauber: Join us inworld:

Nonprofit Commons Weekly Meeting: Fridays, 8:30 – 10 AM Plush
Amphitheater Plush Nonprofit Commons (88,126,26)

Nonprofit Commons Mentors Meeting: Fridays, 10:10 – 11 AM Plush
Amphitheater Plush Nonprofit Commons (88,126,26)

Weekly Networking Event: Tuesdays, Wharf Ratz Tuesday Night
Extraordinary Dance Extravaganza, Preferred Family Healthcare, 7 – 9
PM SLT Aloft Nonprofit Commons (160,229,23)

Monthly Networking Event: 3rd Thursday, CommonGround, Aloft, 5 – 7 PM SLT
Aloft Nonprofit Commons (84,64,25)

[09:54] Zinnia Zauber: This was a great meeting!

[09:54] Zinnia Zauber: Thank you everyone for being part of the discussion!
[09:55] Zinnia Zauber: We have the Mentors Meeting after this.
[09:55] Zinnia Zauber: Does anyone have anything else to add?

[09:55] Glitteractica Cookie: ok, bye all!
[09:55] Glitteractica Cookie: thanks

[09:55] Zinnia Zauber: Take care!

– end of line –

Written by: Zinnia Zauber