The Friday, September 14th meeting featured featured Brian Kaihoi of Mayo Clinic speaking on using #virtualworlds for patient care, research, #education & #healthcare administration. 

Nonprofit Commons Weekly Meeting

Friday, September 14th, 8:30 AM SLT / PST
Plush Nonprofit Commons Amphitheater
8:30 am Introductions
8:40 am TechSoup Announcements
8:45 am Mentors Central
8:55 am Featured Presenter: Brian Kaihoi
9:30 am Open Mic / Announcements
– Unabridged Transcript –
[08:36] Rhiannon Chatnoir: Welcome everyone to this week’s Nonprofit Commons Weekly Meeting!
[08:36] Kate Miranda: Hope I didn’t sit on anyone
[08:37] Rhiannon Chatnoir: The Nonprofit Commons in Second Life is sponsored by TechSoup Global and is a program of the TechSoup Global Community & Social Media team
[08:37] Buffy Beale: heyyy Kate 🙂
[08:37] Rhiannon Chatnoir: Today’s Agenda:
8:30 am Welcome & Introductions
8:40 am TechSoup Announcements
8:45 am Mentors Central
8:55 am Mayo Clinic’s Virtual World Activities with Brian Kaihoi
9:30 am Open Mic / Announcements
[08:37] Rhiannon Chatnoir: First a few links to start off the meeting.
[08:37] Rhiannon Chatnoir: Here are the many ways to can get involved with the Nonprofit Commons in Second Life:
Nonprofit Commons Blog:
Google Group:
Google Calendar:
About TechSoup the sponsors of the Nonprofit Commons:
[08:38] Rhiannon Chatnoir: So, Hello everyone, let’s start off with Introductions!
[08:38] Buffy Beale: Buffy Bye, Bridges for Women, Victoria BC Canada, @bridges4women
[08:38] Rhiannon Chatnoir: Please state your real name, location, org, and the ways we can find you online.
[08:38] Ethelred Weatherwax: Dave Dexter, Neenah Historical Society, Wisconsin USA
[08:38] Coughran Mayo: Dick Dillon, Innovaision, LLC St. Louis MO @Coughran, @Innovaision
[08:38] HB Eternal: Harold W Becker, The Love Foundation, Florida, @lovefoundation
[08:38] Gentle Heron: Virtual Ability, Inc.
[08:38] Ronnie Rhode: Denise Harrison, The Garden for the Missing, and SLURL Remora (203,148,21), Project Jason, assistance for families of the missing,
[08:38] Dancers Yao: Kara Bennett, Elder Voices, Inc. Los Angeles, CA Health Care and Human Rights
[08:38] Zinnia Zauber: Renne Emiko Brock-Richmond, Sequim Humanities and Arts Alliance, Sequim, Olympic Peninsula, Washington. @renneemiko
[08:38] Svea Morane: Brian Kaihoi, Mayo Clinic Rochester, MN
[08:38] Zotarah Shepherd: BEACH College, Santa Rosa, CA
[08:38] Brena Benoir: Brenda Bryan, Preferred Family Healthcare, Kirksville, Missouri,, @brenabenoir
[08:38] Lyssa Lyssa Rowan, Job Accommodation Network, Morgantown WV @JANatJAN
[08:38] bulaklak: Michael DeLong, Online Community Manager, TechSoup Global, @TechSoup @MichaelDeLongSF, San Francisco, CA U.S.A.
[08:38] Chayenn: monique Richert, Protect Yourself1, Inc ., Baltimore MD, ,, @PY1US
[08:39] Jerod Bagley: Jerry Stapleton, University of Illinois at Chicago.
[08:39] alebez: Ale Bezdikian, Online Community Coordinator, TechSoup, SF, Ca. @TechSoup, @alebez
[08:39] Oronoque Westland: Roberta Kilkenny, Hunter College, City University of New York
[08:39] Namaara MacMoragh: Gloria Kraegel, nonprofit development on behalf of BEST and Etopia EcoCommunities, … Tacoma WA @go4victory
[08:39] Amy Waverider: Amy Waverider virtual ability
[08:39] Rhiannon ChatnoirRhiannon Chatnoir is Joyce Bettencourt, Online Community Manager for NPC/Techsoup, Boston, MA, @NPSL @RhiannonSL
[08:40] Magic Pathfinder: Magic Pathfinder (any1.gynoid), Faculty at New Citizens Inc (NCI), Teaching hands-on Artificial Intelligence and Pathfinding in Second Life – More Info: AND I JUST RELEASED A FREE COOKBOOK! Eeeeep!
[08:40] Tank Thibedeau: Ricky Davis if you have me on twitter as @dyverse_steele delete that account it has been hacked
[08:40] Tank Thibedeau: new twitter coming soon
[08:40] Zinnia Zauber: aww, Good to know Tank.
[08:40] Rhiannon Chatnoir: anyone else with introductions?
[08:41] Tank Thibedeau: San Antonio TX
[08:41] Ozma Malibu: Sandy Andrews, Floaters Org, Arizona, Mexico, On the Road. @ozma
[08:41] Pathfinder Lester: John Lester, Chief Learning Officer, ReactionGrid. Living in Montreal, Canada. @Pathfinder
[08:42] Buffy Beale: yay Path!
[08:42] Rhiannon Chatnoir: Great to see you all!
[08:42] Zotarah Shepherd: Hi Path
[08:42] Kate Miranda: Linda Rogers, Toronto Ontario, Creative Works Studio, a program of St. Michael’s Hospital’s Inner City Health programs …. and Music Island here in SL 🙂
[08:42] Tori Landau: Patricia Dean,volunteer event coordinator for the Open University’s Deep Think sim.
[08:43] Rhiannon Chatnoir: Lets move to TechSoup Announcements…and if you havent introduced yourself, feel free to sneak that in during
[08:43] Kate Miranda: for Music Island
[08:43] bulaklak: Hiya! I am Michael and I am the online community manager at TechSoup
[08:43] Grace McDunnough: Rhonda Lowry, Media and Technology Strategist for Turner Broadcasting @gracemcdunnough
[08:43] Buffy Beale: yay bulaklak!
[08:44] bulaklak: thanks, Buffy
[08:44] ThinkererSelby Evans: Thinkerer Melville
[08:44] bulaklak: So just a quick question first before I get to the big announcement
[08:45] bulaklak: And this is probably a no brainer for this crowd . . .
[08:45] bulaklak: But how many of you have moved a significant amount of your org’s work into the cloud?
[08:45] Buffy Beale: Thinker! Great to see you
[08:45] ThinkererSelby Evans: Hi Buffy
[08:45] Gentle Heron: None, Bulaklak.
[08:45] Rhiannon Chatnoir: yes to the cloud!
[08:46] Coughran Mayo: 20%
[08:46] ThinkererSelby Evans: My blog work is all in the cloud
[08:46] Buffy Beale: about 10 % and growing
[08:46] bulaklak: Great! Anyone else?
[08:46] Magic Pathfinder: <— uses cloud storage for file sharing… e.g. my cookbook
[08:46] ThinkererSelby Evans: In the blog site or in Google drive
[08:46] Pathfinder Lester: most of ReactionGrid’s “stuff” lives in the cloud. all documents and project management data are hosted in the cloud.
[08:46] Tori Landau: Nothing I do with the OU is in the cloud but started using it for first time this week to do with something else
[08:46] Oronoque Westland: never knew what the difference was between the cloud and a host’s server
[08:47] Tank Thibedeau: I have some of my itunes music in the cloud
[08:47] ThinkererSelby Evans: I view the hosts server as part of thecloud
[08:47] Zotarah Shepherd: I have not used the cloud at all.
[08:47] Pixel GhostPixel Ghost is a Registered Nurse who had an interview Wednesday for her first nursing job (hope I get hired) and is continuing her education with online classes through a state accredited university
[08:47] bulaklak: So . . . the reason I ask is that TechSoup mounted a massive survey last year, reaching out in 22 languages to 88 countries
[08:47] bulaklak: We got more than 10.5k responses
[08:48] Zotarah Shepherd: Best of luck Pixel
[08:48] Jerod Bagley: My own unit uses the cloud for a lot of shared resources. But institution wise use is small.
[08:48] bulaklak: And our wonderful tech analyst Ariel Gilbert Knight worked diligently on creating a report to analyze the results
[08:48] bulaklak: We just released the results and analysis yesterday
[08:48] bulaklak: With the executive summary in 22 languages
[08:49] bulaklak: There’s some interesting stuff in here about how NGOs are using (or not) the cloud and what their perceptions of the technology are
[08:49] bulaklak: Here is the link
[08:49] bulaklak:
[08:49] bulaklak: I hope you will share this far and wide and enjoy reading it over
[08:49] bulaklak: And perhaps at a future time we could have Ariel join us to talk about it
[08:49] Gentle Heron: What’s the Readers Digest version of the findings?
[08:49] Gentle Heron: Do we or don’t we?
[08:49] bulaklak: Gentle, the link will take you to a blog written by our marketing copywriter
[08:50] bulaklak: That sums things up nicely
[08:50] bulaklak: And if you want to do the deeper dive, you can download the report from there
[08:50] Gentle Heron: You don’t want to put anything in the record here, now?
[08:50] bulaklak: Oh sure I can give you some factoids
[08:50] Gentle Heron: Thanks!
[08:50] bulaklak: • 90% of respondents worldwide are using cloud computing
[08:50] bulaklak: • 60% say lack of knowledge is the greatest barrier to adoption
[08:51] bulaklak: • 79% say the greatest advantage of adoption is easier software/hardware administration
[08:51] bulaklak: • 47% say cost-related changes and ease of setup would be the greatest motivators for moving their IT to the cloud
[08:51] bulaklak: • 53% report plans to move a “significant portion” of their IT to the cloud within three years
[08:51] bulaklak: So those are some of the high level findings
[08:51] bulaklak: And many more here
[08:51] Gentle Heron: Thank you.
[08:52] Rhiannon Chatnoir: Thanks Bulaklak 🙂
[08:52] bulaklak: And that’s all I’ve got for today!
[08:52] Jerod Bagley: Yes, thanks for the summary
[08:52] Buffy Beale: thank you bulaklak
[08:52] bulaklak: Have a great meeting and a great weekend!
[08:52] Rhiannon Chatnoir: Great – lets move on to Mentors Central
[08:52] Rhiannon Chatnoir: Today for Mentor Central we have Brena Benoir to speak, let’s welcome her up and please start whenever your ready.!
[08:52] Zinnia Zauber: Thank you!
[08:52] Zinnia Zauber: Rah Brena!
[08:53] Buffy Beale: yayyy Brena!!
[08:53] HB Eternal: BB Rocks!
[08:53] Gentle Heron: Go Brena!
[08:53] Brena Benoir: Good morning everyone
[08:53] Brena Benoir: As you can see from the poster this morning our topic is SMART Goals
[08:54] Brena Benoir: we have focused on the community concept lately and I thought this woudl help orgs look at why they are here and what their goals are and help examine those closer
[08:54] Brena Benoir: This morning we will be taking a look at the SMART goal concept. The hopes is that this will allow us
to set goals for our work within in our organizations. We all have different goals when we start work
in virtual worlds. Anywhere we go, sometimes we are able to achieve goals, sometimes we are not. 
When we don’t feelings build and disappointment sets in and leads to a sense of failure and desire to give up.
[08:55] Brena Benoir: Understanding the SMART Goal concept will allow us to set better goals and focus on what we are really
setting out to achieve, experience the feeling of successes, and continue our growth.
[08:55] Brena Benoir: S=SPECIFIC 
This aspect tackles the who, what when, where, whys. It’s focuses on the details. 
For example: I want to lose weight. This is not specific for some of these reasonsS=SPECIFIC 
This aspect tackles the who, what when, where, whys. It’s focuses on the details. 
For example: I want to lose weight. This is not specific for some of these reasons
[08:56] Brena Benoir: What are some reasons why this doesn’t meet the specific criteria?
[08:56] Gentle Heron: doesn’t set a numeric goal
[08:56] Brena Benoir: right
[08:56] Tank Thibedeau: no time frame
[08:56] Brena Benoir: correct
[08:56] Brena Benoir: what does healthy mean?
[08:56] Brena Benoir: What might be a way to restate this in to something specific?
[08:57] bulaklak: I want to lose 60 lbs by Christmas
[08:57] Brena Benoir: good job bulaklak!
[08:57] Coughran Mayo: bukalak: see me!
[08:57] bulaklak: (that’s my fantasy)
[08:57] Brena Benoir: moving along to the second part
[08:57] Brena Benoir: M=MEASURABLE
Establishing the guidelines about how to assess overall progress on the goal. 
Examples of measures could be: 
I will lost 10 pounds within the next 3 months.
I will hold an event in my office one time each month to support the goal of fundraising for my org in 
the virtual setting. 
My organization will sponsor an event 4 times a year in my NPC space to educate about addiction
and mental health issues.
[08:58] Brena Benoir: This give us something measure or quantify in some way our goal by
[08:59] Brena Benoir: A=ATTAINABLE
This step encourages us to look at the details of how we go about accomplishing our goals. What supplies,
resources, education, etc. will we need in order to accomplish our overall goal. Working on this step
allows us to formulate the substeps to help work to achieve the small successes to work towards
our overall goal.
[08:59] Brena Benoir: We want to make sure they are achievable from the start of settign them
[08:59] Brena Benoir: R=Realistic
This step addresses a major component we address in the substance abuse field, that is willingness. 
We look at our willingness to accomplish the goal and our ability to do so. If we set goals that we 
know that we cannot accomplish, we set ourselves up for failure from the start.
[09:00] Gentle Heron: That helps with motivation, right?
[09:00] Brena Benoir: That is correct
[09:00] Brena Benoir: if we feel they are out of reach from the start, we already feel at a disadvantage
[09:00] Brena Benoir: Many children say I want to become a professional athlete someday. If they aren’t working on their athletic
abilities growing up that isn’t a possibility at all. The reality is that is a small portion of 
them will actually achieve that goal and many of these have honed and worked on their skills for years.
[09:01] Brena Benoir: If your org has a fundraising goal in world, ask yourself what is a realistic amount to target in virtual worlds.
[09:01] Brena Benoir: our last component is Timely
[09:01] Brena Benoir: T=TIMELY
This is where we establish a set time frame in order to accomplish our goal. 
Example: My organization is new to NPC, I want others to learn about my organization and what we do.
[09:01] Brena Benoir: I will sponsor an event in my NPC space within one month of being granted tenant space in NPC where I will 
educate attendees about my organization and mission statement. 
I will meet 3 new members of organizations each month to improve my network in NPC.
[09:02] Brena Benoir: The SMART goal concept is acceptable for use across the spectrum from personal use to nonprofit 
sector use to corporate use and anywhere in between.
[09:02] Brena Benoir: I strongly encourage you to look your involvement 
in this community and virtual worlds in particular and do some self questioning to see if your 
organization’s goals are consistent with your mission statement and your purpose in 
being here in a virtual capacity.
[09:03] Brena Benoir: here are a couple of sources you can explore should you want further information:
[09:03] Brena Benoir: Any questions?
[09:03] Gentle Heron: Very smartly done, Brena.
[09:03] Buffy Beale: that was great Brena thanks!
[09:04] Zinnia Zauber: This is awesome!
[09:04] Buffy Beale: lol Gentle
[09:04] Rhiannon Chatnoir: Brena – Thanks for leading Mentors Central today!
[09:04] Oura Scribe: applauds
[09:04] Brena Benoir: Thank you Gentle 🙂
[09:04] Gentle HeronGentle Heron hopes we can continue with these types of sessions!
[09:04] Zinnia Zauber: Thank you so much!
[09:04] Tori Landau: Many thanks Brena and very useful
[09:04] Zinnia Zauber: Here, here, Gentle!
[09:04] Rhiannon Chatnoir: Catch up with Brena and ask questions after too 🙂
[09:04] Zinnia Zauber: Thank you, Brena!
[09:04] Rhiannon Chatnoir: OK – time for today’s main speaker.
[09:04] Pathfinder Lester: good advice all around
[09:04] Rhiannon Chatnoir: Welcome Brian Kaihoi (Svea Morane in SL), who will report on Mayo Clinic’s virtual world activities in the areas of patient care, research, education and administrative services.
[09:04] Buffy Beale: a reminder that the mentors meet after this meeting so if anyone has any questions or needs help please do join in
[09:05] Buffy Beale: cheering for Svea!
[09:05] Rhiannon Chatnoir: come up and grab a seat Svea 🙂
[09:05] Zinnia Zauber: Rah Svea!
[09:05] Svea Morane: Hi there. It is very good to be with you to share what Mayo Clinic is doing in Second Life. The fact that we are having this meeting is one reason we are excited about Second Life. The community and the relationships that are developed here are examples of the interactions that make for better healthcare.
[09:05] Zotarah Shepherd: Yay Svea!
[09:05] Rhiannon Chatnoir: First a bit about our speaker…
Brian Kaihoi has been with Mayo Clinic for 35 years. During that time he has held a variety of administrative and operational positions. As a member of the consulting staff of Mayo Clinic, Brian has worked with the Mayo Medical School and Mayo School of Continuing Medical Education on content development and delivery strategies. Currently, Brian is the Mayo Foundation Web Administrator, working with all Mayo Clinic Web activities, and works with the Center for Innovation, which is finding ways to transform the way health care is experienced and delivered.
[09:05] Svea Morane: I coordinate our Second Life activities, as part of my role as the Web administrator at Mayo Clinic. I have been with Mayo Clinic for 39 years serving in a variety of roles around education, technology and business.
[09:05] Svea Morane: I want to give you a little background on Mayo Clinic as an organization, then talk about our Second Life activities and how they fit into our larger organization. The copy from the slides will appear in local, so I will not repeat that, but rather comment on the slides.
[09:06] Mayo Clinic NPC presentation whispers: Slide 2 of 23
[09:06] Mayo Clinic NPC presentation: 
Slide 1
Mayo Clinic in Virtual Worlds
Innovation in Care and Operations
Nonprofit Commons
September 14, 2012
[09:06] Mayo Clinic NPC presentation: 
Slide 2
Photo of landing point at Mayo Clinic region
[09:06] Svea Morane: You can get to our public region by searching for “Mayo Clinic”. These photos are from our landing point, which has a representation of the main patient care building on our Rochester, MN campus.
[09:06] Mayo Clinic NPC presentation whispers: Slide 3 of 23
[09:06] Mayo Clinic NPC presentation: 
Slide 3
Additional photo of landing point at Mayo Clinic region
[09:06] Svea Morane: You can learn more about Mayo Clinic at
[09:06] Mayo Clinic NPC presentation whispers: Slide 4 of 23
[09:07] Mayo Clinic NPC presentation: 
Slide 4
Mayo Clinic
– 58,300 staff incl 7,400 physicians working on 3 major campuses (MN, FL, AZ)
– Mission: To inspire hope and contribute to health and well-being by providing the best care to every patient through integrated clinical practice, education and research.
[09:07] Svea Morane: Mayo Clinic is the largest private medical group practice in the world. It is nonprofit, with no profit sharing, or bonuses. All the physicians are on salary.
[09:07] Pixel Ghost: yayyyyyyy!!!
[09:07] Mayo Clinic NPC presentation whispers: Slide 5 of 23
[09:07] Mayo Clinic NPC presentation: 
Slide 5
Mayo Clinic in 2011 (the numbers)
– 1,113,000 patients with 123,000 hospital admissions and 588,000 hospital days
– 8,117 active human research studies, and 5,0430 journal articles published
– 3,523 students in Mayo Clinic graduate and undergraduate programs, 124,068 participants in continuing medical education programs
– $8.5B revenue, nonprofit, excess revenue funds research and education
[09:07] Svea Morane: We certainly see a lot of patients from all over the world on our campuses, but we are also a large educational institution, including the largest graduate medical training program in the world. There are over 350 classes per day on our campuses.
[09:08] Pixel Ghost: Amazing to learn this!
[09:08] Mayo Clinic NPC presentation whispers: Slide 6 of 23
[09:08] Mayo Clinic NPC presentation: 
Slide 6
Mayo Clinic Innovations
– Mayo Clinic has a long history of innovation, medical and non-medical
– First medical group practice
– First round intensive care unit
– Cortisone ñ gave away and did not patent
– Open-heart surgery with heart bypass machine
– Developed “G-suit” for pilots
[09:08] Svea Morane: Innovation is a core principle at Mayo Clinic, in the science of healthcare, the delivery of treatment, and improving health and wellbeing. The fact that innovation is so central to our culture has made it easier to bring virtual worlds to our organization.
[09:08] Mayo Clinic NPC presentation whispers: Slide 7 of 23
[09:08] Mayo Clinic NPC presentation: 
Slide 7
Mayo Clinic is Not Afraid of Digital
– 25,000,000 visitors a month at our various Web sites
– 100,000+ devices on our network
– Portal services for patients, interactive phone and mobile applications, very active with social media
– Online course registration and staff services
– But, as a Fortune 100 business, we are conservative
[09:08] Pooky Amsterdam: that is great
[09:08] Svea Morane: Mayo Clinic has been active digitally for a long time. Our health information Web site has been a top rated site for many years.
[09:09] Pixel Ghost: I used it for research in school!
[09:09] Svea Morane: and you got good grades right? 🙂
[09:09] Mayo Clinic NPC presentation whispers: Slide 8 of 23
[09:09] Mayo Clinic NPC presentation: 
Slide 8
Mayo Clinic Space in Second Life
– Individuals have been in SL for years
– May 2009 ñ rented º region for demonstration project
– October 2009 ñ purchased first region
– March 2010 ñ purchased second region and built conference center
– October 2010 ñ third region
– August 2012 ñ fourth region ordered
[09:09] Pixel Ghost: Yes… overall 3.72
[09:09] Svea Morane: While individual Mayo Clinic staff have been personally involved in Second Life and other grids several years, our official involvement, where we started to spend money, was in May 2009. We started with a couple people who had passion for it and promoted the idea internally. As the project has gained momentum, our presence has grown.
[09:10] Mayo Clinic NPC presentation whispers: Slide 9 of 23
[09:10] Mayo Clinic NPC presentation: 
Slide 9
Mayo Clinic Model
– “3 Shield Model”
– Clinical Care, Research, Education all supported by Administration
– Encouraging the adoption of Virtual Worlds requires engagement with all parts of the organization
– The biggest challenges are “cultural” not even “technical”
[09:10] Svea Morane: Internally, bringing Second Life to Mayo Clinic has been the result of lots of meetings, demonstrations, talking with colleagues, and picking good projects in visible areas. We have worked on projects in all parts of the organization.
[09:10] Mayo Clinic NPC presentation whispers: Slide 10 of 23
[09:10] Mayo Clinic NPC presentation: 
Slide 10
Mayo Clinic Work in Second Life
– February 2010 – First medical presentation hosted at Virtual Ability
– November 2010 – First CME program given with credits
– December 2010 – First scale model of physical space to aid construction
– July 2011 ñ First patient care activity
– August 2011 ñ First clinical trial recruitment
[09:10] Svea Morane: Our initial work in Second Life has focused on experiments that support our core services in clinical care, education, research and administrative activities.
[09:11] Mayo Clinic NPC presentation whispers: Slide 11 of 23
[09:11] Mayo Clinic NPC presentation: 
Slide 11
Education – well defined for us
– Public Education and CME
 — Avatar to avatar, avatar to face-to-face, streaming
 — Outreach presentations for public and professionals (cardiology, GI cancer, radiology, Dalai Lama) 37+
 — School of Professional Development (continuing medical education) 140 +
 — Transform Symposium (streaming video) 2
[09:11] Svea Morane: Using SL for education has been an easy step for our folks to make, and has been working very well. Many groups in SL do this already. We have sessions that are private, public and some that require registration fees. The slide references the number of presentations we have done of each type.
[09:12] Pixel Ghost: awww the Dalai Lama 🙂
[09:12] Svea Morane: The Dahlai Lama presentation filled up our region in about 4 minutes 🙂
[09:12] Pixel Ghost: I saw him when he visited my state and he’s wonderful!
[09:12] Gentle Heron: and people complained they could not get in!
[09:12] Mayo Clinic NPC presentation whispers: Slide 12 of 23
[09:12] Mayo Clinic NPC presentation: 
Slide 12
Photo of Mayo Clinic Second Life Conference Center
[09:12] Svea Morane: We built a conference center on our space, that was a good result of getting our own staff to think broadly about what a conference center needs, and not trying to replicate our physical spaces.
[09:13] Coughran Mayo: The Dalai Lama never complains
[09:13] Mayo Clinic NPC presentation whispers: Slide 13 of 23
[09:13] Mayo Clinic NPC presentation: 
Slide 13
Photo of Session in Conference Center
[09:13] Svea Morane: Presentations from our physicians are popular, and exciting for our staff to present. We have good success in having our physicians interact with colleagues in other countries without having to allow for all the travel time.
[09:13] Mayo Clinic NPC presentation whispers: Slide 14 of 23
[09:13] Mayo Clinic NPC presentation: 
Slide 14
Education – many partners
– Collaborations with other healthcare and education groups
– School of nursing doing clinical practice in our spaces
– Multiple campuses of medical schools collaborating
[09:13] Svea Morane: Since education is done so broadly in Second Life, we have found many helpful partnerships
[09:14] Mayo Clinic NPC presentation whispers: Slide 15 of 23
[09:14] Mayo Clinic NPC presentation: 
Slide 15
Administrative – defined
– Collaborative Mayo work groups across campuses
– Collaboration with non-Mayo groups
– Professional association meetings
– Prototyping physical space: scale models, design ideas, traffic flow
– Disaster preparedness simulation
[09:14] Svea Morane: Administrative functions are becoming more numerous in SL now too. Getting groups from different locations together to work together is a plus, as well as using SL to prototype new physical spaces.
[09:15] Mayo Clinic NPC presentation whispers: Slide 16 of 23
[09:15] Mayo Clinic NPC presentation: 
Slide 16
Photo of Office Space Modeling
[09:15] Svea Morane: Building a prototype allows for groups to experience the space in real time before it is physically created, and then make adjustments to the design before you require expensive change orders.
[09:15] Pooky Amsterdam: SL is amazingfor prototyping
[09:15] Jerry Buchko: Yes.
[09:15] Buffy Beale: it sure is and hii Pooky
[09:15] Mayo Clinic NPC presentation whispers: Slide 17 of 23
[09:15] Mayo Clinic NPC presentation: 
Slide 17
Clinical Practice – being defined
– Most difficult to implement because  of integration with highly regulated existing RL activities
– Support groups
– Procedure simulation
– Therapy
– Personalized patient education
[09:15] Svea Morane: We are currently running experiments using SL for real patient care, but these are not in routine practice yet. This is the area of activity that has the greatest potential for Mayo Clinic, and where we will be pushing the hardest.
[09:16] Gentle Heron: also the most innovative!
[09:16] Mayo Clinic NPC presentation whispers: Slide 18 of 23
[09:16] Mayo Clinic NPC presentation: 
Slide 18
Research – getting started
– In the USA, 70% of clinical trials do not get enough participants and so are not completed
– Recruiting for trials has been successful, and very low cost
– Many groups do research in SL, but not traditional medical research
[09:16] Svea Morane: Medical research is another area where we have had good success, in recruiting patients for clinical trials on our physical campuses.
[09:17] Mayo Clinic NPC presentation whispers: Slide 19 of 23
[09:17] Mayo Clinic NPC presentation: 
Slide 19
Projects Being Developed
– Virtual World International Hospice Ò education about hospice as well as therapeutic interactions
– Wellness activities, including “prepare a meal together and eat together”
– Multi-campus medical school student services
– Cognitive impairment therapy for traumatic brain injury
[09:17] Svea Morane: The appetite for additional work in virtual worlds is great 🙂 with no lack of project ideas.
[09:18] Mayo Clinic NPC presentation whispers: Slide 20 of 23
[09:18] Mayo Clinic NPC presentation: 
Slide 20
Necessary Success Factors
– Persistence: always ready to do a demo and help someone be a star
– Work through existing relationships
– Help others get done what they want done, not help you do what you want
– Give lots of your own personal time
– Think like an “intrepreneur
[09:18] Svea Morane: The success we have had in using Second Life to help our patients and support our organization’s goals is directly related to the relationships we have established in our physical world, and in this virtual world. It cannot be over-stressed how important it has been to collaborate and help others see the vision.
[09:19] Mayo Clinic NPC presentation whispers: Slide 21 of 23
[09:19] Mayo Clinic NPC presentation: 
Slide 21
Barriers to Use
– Technical Ò something simple like a different slide viewer to accommodate 100 slides in 20 minutes
– The ÏflakinessÓ of Second Life requires backup systems
– IT security thinking SL is a game to be blocked
– Traditionalists thinking face-to-face is real and SL is not real
[09:19] Svea Morane: There are certainly barriers to success, that we all run in to, and many have found solutions for. Again, talking with others and working things through is the key to getting the results we want.
[09:20] Svea Morane: I think we need to find a way to quarantine all the traditionalists 😉
[09:20] Mayo Clinic NPC presentation whispers: Slide 22 of 23
[09:20] Mayo Clinic NPC presentation: 
Slide 22
Keys to Success
– Be a real resident: work, play, do, interact
– Have a story to tell Ò Why this matters to you
– Never be defensive, always supportive
– Be persistent and cheerful
– Help others be successful, then sell their success
– Collaborate – You are not alone
[09:20] Oura Scribe: lol
[09:20] Gentle Heron: HA a reservation for them!
[09:20] Pixel Ghost: stifles a giggle
[09:21] Svea Morane: The last point to make about our work in SL is the tremendous benefit of collaboration, and the willingness we have here to do that. There are great people with fabulous skills and a willingness to share for the greater good. We deeply indebted to folks like Gentle Heron at Virtual Ability, Dave Taylor at the Imperial College, Panacea Luminos from New York Healthscape, Coughran Mayo with Preferred Family Health, and organizations that have have shown us ways to work, like New Citizens Incorporated and Builders Brewrey. We have also been very fortunate to connect with a talented builder named Oura Scribe.
[09:21] Tori Landau: Agrees with Svea
[09:21] Pooky Amsterdam: wyayay
[09:21] Magic Pathfinder: Hurray for NCI! I teach there! Eeeep!
[09:21] Gentle Heron: Fantastic list of “key to success”…. these are ALL so important.
[09:22] Mayo Clinic NPC presentation whispers: Slide 23 of 23
[09:22] Rhiannon Chatnoir: yes, love your points of keys to success
[09:22] Svea Morane: We are very excited to be part of the Second Life community, and to live and work in this space. It is a real pleasure.
[09:22] Pooky Amsterdam: and in beating cancer a comunity support can be all the difference
[09:22] Magic Pathfinder: Can you take questions?
[09:22] Oura Scribe: applauds
[09:22] Svea Morane: While i see 25,000,000 people a month on our Web sites….
[09:22] Zinnia Zauber: Yay! Thank you Svea!
[09:22] Svea Morane: the interactions in SL are much deeper..
[09:22] Svea Morane: and long term.
[09:23] Svea Morane: it is that contact with patients and providers..
[09:23] Rhiannon Chatnoir: I agree 🙂
[09:23] Svea Morane: that makes a difference
[09:23] Gentle Heron: That’s a huge difference, and difficult to measure and document.
[09:23] Conover’s Flight-Helper 6.3.3 (WEAR ME!): Flight-helper is ready and operational.
[09:23] Svea Morane: Questions?
[09:23] Gentle Heron: Svea, congrats on all you do in SL. You said many important things today. Can you elaborate on this one please?
“The fact that innovation is so central to our culture has made it easier to bring virtual worlds to our organization.”
[09:24] Svea Morane: yes….
[09:24] Pooky Amsterdam: Applauds Applauds!
[09:24] Svea Morane: at least here at Mayo..i will get some snickers about “virtual worlds”….
[09:24] Svea Morane: but no outright rejection.
[09:24] Svea Morane: we have had a lot of crazy ideas..
[09:24] Svea Morane: that worked over time.
[09:25] Svea Morane: so you get a little latitude in talking with folks
[09:25] Magic Pathfinder: Has Electronic Health Record data been used in SL? How?
[09:25] Jerry Buchko: Svea, You
[09:25] Svea Morane: other organizations may not have that advantage
[09:25] Svea Morane: Magic.. not in SL.. but opensim behind our firewall.
[09:25] Svea Morane: there are data privacy issues we have to deal with
[09:25] Jerry Buchko: Svea, You’ve accomplished a great deal. Who sets these projects in motion? Or do they just emerge organically on their own? ;D
[09:26] Svea Morane: Panacea Luminos has more informaiton on how they have done that on a personal basis at NY Healthscape
[09:26] Svea Morane: Jerry…
[09:26] Svea Morane: I do a lot of selling 🙂
[09:26] Gentle Heron: Panacea would be the one to ask about EHR.
[09:26] Svea Morane: finding the right people on a team.. getting funding.. engagement
[09:26] Jerod Bagley: Svea, You talked about success with recruitment for clinical trials using SL. Can you elaborate on how that works?
[09:27] Svea Morane: Yes… from sign boards to group notices… recruiting involves getting information to people…
[09:27] Pathfinder Lester: Svea, have you tried getting grant funding for any of this work through organizations like NIH or NLM?
[09:27] Svea Morane: then signing “consent” forms
[09:28] Svea Morane: Yes Path… I have some NIH funding now.. and the “cognitive impairment” treatment will be another big grant
[09:28] Gentle Heron: Svea, you also said “It cannot be over-stressed how important it has been to collaborate and help others see the vision.” How do you see the vision of those you collaborate with, and how do you integrate their vision with Mayo’s vision?
[09:28] Pathfinder Lester: Svea, congrats! nice work. 🙂
[09:28] Svea Morane: Thanks Path…
[09:28] Svea Morane: Gentle.. i think i talk about SL in almost every meeting…
[09:28] Svea Morane: when folks talk about weather..
[09:28] Svea Morane: I say it is nice on Mayo’s beach in SL
[09:29] Svea Morane: talk about social events..
[09:29] Svea Morane: music..
[09:29] Gentle HeronGentle Heron chuckles.
[09:29] Svea Morane: art..
[09:29] Pooky Amsterdam: Q: Are people increasingly receptive when they see the results are they surprised?
[09:29] Rhiannon Chatnoir: 🙂
[09:29] Gentle Heron: It’s like you LIVE here, Svea, isn’t it?
[09:29] Svea Morane: anything to help people see this is “real life”…
[09:29] Svea Morane: just without the geography
[09:29] Dancers Yao: do you treat patients without medical insurance at the Mayo Clinic?
[09:29] Svea Morane: stories.. lots of stories..
[09:29] Rhiannon ChatnoirRhiannon Chatnoir agrees…this is all ‘real’
[09:29] Svea Morane: i have patient stories of people helped by Mayo herelll
[09:29] Svea Morane: and that is wonderful
[09:30] Svea Morane: Yes Danders.. we do treat… there are funds to help.. we have a large social work department…
[09:30] Svea Morane: and we translate to 80 spoken languages in our language department
[09:31] Svea Morane: Yes. Gentle this is home 🙂
[09:31] Svea Morane: Pooky. .yes people are more and more receptive..
[09:31] Svea Morane: i work to get reports in teh weekly newsletter..
[09:31] Amy Waverider: Is that only for residents in florida and the other state where the hospitals are or do you offer social work to other states?
[09:31] Svea Morane: strategically have lunch with decision makers and influencers
[09:32] Pooky Amsterdam: tht is great -the stories yes it is just stunning how much this helps
[09:32] Svea Morane: Social services are available to all patients.. services vary by state and what is available..
[09:32] Svea Morane: Medicaide for instance is a state program.. medicare is federal
[09:33] Oura Scribe: The Mayo Clinic is in Florida, Minnesota and Arizona 🙂
[09:33] Svea Morane: and SL Oura….. i talk about SL as our 4th campus
[09:33] Amy Waverider: ok ty
[09:33] Dancers Yao: we need one in California!
[09:33] Oura Scribe: lol, yes Svea… SL too
[09:34] Svea Morane: California.. isn’t that where the crazy dancers are 🙂
[09:34] Jerod Bagley: You are right Pooky. Having a highly regarded institution like the Mayo Clinic with success stories to share gives a big boost to all of our efforts. Thanks Svea for sharing.
[09:34] Dancers Yao: yes!
[09:34] Svea Morane: i need to say thank you… because we would not be doing as well as we are…
[09:34] Svea Morane: without groups and people like you
[09:34] Svea Morane: This is community
[09:34] Rhiannon Chatnoir: your welcome Svea
[09:35] Rhiannon Chatnoir: Lets thank Svea for speaking to us today!
[09:35] Svea Morane: My pleasure
[09:35] Pathfinder Lester: thanks Svea. nicely done.
[09:35] Oura Scribe: Thank you. Great presentation
[09:35] Jerod Bagley: applause!!!
[09:35] Gentle Heron: Fantastic presentation Svea. Will you put it on SlideShare please?
[09:35] Tank Thibedeau: appluase
[09:35] Zinnia Zauber: Yay!
[09:35] Jerry BuchkoJerry Buchko applauds.
[09:35] Zotarah ShepherdZotarah Shepherd applaudes
[09:35] Namaara MacMoragh: Thank you Svea. Great presentation!
[09:35] Atalanta Visage: Thank you.
[09:35] Dancers Yao: Thank you
[09:35] Chayenn: great presentation
[09:35] Pooky Amsterdam whispers: APPLAUDS
[09:35] Pooky Amsterdam: APPLAUDS
[09:35] Pooky Amsterdam: Applauds
[09:35] Rhiannon Chatnoir: great presentation – let’s move on to Open Mic & any Announcements
[09:35] Grace McDunnough: Thank you
[09:36] Magic Pathfinder: I have an announcement…
[09:36] Pooky Amsterdam: yes thank you Svea!
[09:36] Rhiannon Chatnoir: Does anyone have any announcements… I know Zinnia does
[09:36] Tank Thibedeau: raised hand
[09:36] Zinnia Zauber: 🙂
[09:36] Gentle HeronGentle Heron does, for another organization, actually.
[09:36] Rhiannon Chatnoir: Magic why don’t you start, then Zinnia, then Tank
[09:36] Magic Pathfinder: okay thx
[09:36] Rhiannon Chatnoir: and then Gentle 🙂
[09:36] Magic Pathfinder: I just published the 1st Virtual World Cookbook! heh
[09:37] Magic Pathfinder: and I’m launching it on Monday!
[09:37] Magic Pathfinder: Monday Sept 17th. 3:15pm SLT Launch Party for Always Have Fun PARTY COOKBOOK
Teleport to Four Bridges Project (39,251,25) Live Music! Belly Dancing! Surfing! Free Book Download!
[09:37] Magic Pathfinder: Everyone is welcome.. I’ll talk abou the cook book
[09:37] Magic Pathfinder: and what I learn at Occupy Wall St this weekend. Thank You!
[09:37] Rhiannon Chatnoir: great… Zinnia
[09:38] Zinnia Zauber: Thank you!
[09:38] Zinnia Zauber: Nonprofit Commons 5th Anniversary Celebration
September 21 @ Nonprofit Commons Plush & Aloft
Events throughout the day and festive formal dress encouraged!
[09:38] Zinnia Zauber: * 8:30-10:00 AM SLT Morning Nonproft Commons (NPC) Meeting with gifts and guest speakers @ NPC Ampitheater on Plush
Discover the history of the NPC and learn from the leaders of virtual world use for common good.
[09:38] Zinnia Zauber: * 3:30 PM SLT DJ DyVerse Dance Meet & Greet @ CommonGround Aloft
Enjoy the best DJ in Second Life while meeting your fellow advocates, educators, and artists who make virtual worlds the place to be!
[09:38] Zinnia Zauber: * 8:30-10:30 PM SLT Active Collaborative Community Planning Workshop @ NPC Ampitheater on Plush
Build CommUNITY! Participate with us in creating a vision of a supportive future in virtual worlds by creating partnerships, collaboration, and gridwide community.
[09:38] Pooky Amsterdam: I think Imight have an outfit for that
[09:38] Zinnia Zauber: * 3:30 AM SLT Live Music Meet & Greet @ CommonGround Aloft
[09:39] Zinnia Zauber: Please Come Join the Nonprofit All Stars!
[09:39] Rhiannon Chatnoir: great!
[09:39] Zinnia Zauber: I will be dropping you all a notecard about this wonderful event for next week!
[09:39] HB Eternal: Friday the 21st rather than our usual Thrusday?
[09:39] HB Eternal: Thursday
[09:39] Rhiannon Chatnoir: so next week’s meeting will be quite a celebration! – thanks Zinnia 🙂
[09:39] Ozma Malibu: Sign up to help out!
[09:40] Zinnia Zauber: Good question HB.
[09:40] Pooky Amsterdam: WooT
[09:40] Zinnia Zauber: We might forgo normal CommonGround this month for this big party instead.
[09:40] Zinnia Zauber: How do you guys feel about that?
[09:40] HB Eternal: sounds great to me!
[09:40] Pooky Amsterdam: Dusts off Party hat
[09:40] Magic Pathfinder: Zinnia… is the 8:30pm meeting affiliated with the Virtual Vision 2020 group that briefed here?
[09:41] Zinnia Zauber: yes, we hope to have that part of it.
[09:41] Zinnia Zauber: That was what inspired the idea actually.
[09:41] Magic Pathfinder: okay.. .I’m an officer .. I can send an Group Notice there
[09:41] Rhiannon Chatnoir: great
[09:41] Zinnia Zauber: And, we want everyone to invite folks from other community to join us.
[09:41] Zinnia Zauber: Thank you!
[09:41] Zinnia Zauber: That would be wonderful!
[09:41] Zinnia Zauber: The workshop is for everyone!!!
[09:42] Rhiannon Chatnoir: so next Friday, 4 celebration event times throughout the day/night, starting with our weekly meeting 🙂
[09:42] Zinnia Zauber: Thank you, it will be super day and so happy to have everyone join us!
[09:42] Zinnia Zauber: yes
[09:43] Zinnia Zauber: action packed!
[09:43] Rhiannon Chatnoir: great
[09:43] Pooky Amsterdam: Will invite as well
[09:43] Zinnia Zauber: Thank you all! That will be perfect!
[09:43] HB Eternal: the 21st is also the UN Peace Day
[09:43] Rhiannon Chatnoir: all set Zinnia? Tank your up next!
[09:43] Zinnia Zauber: cool
[09:43] Tank Thibedeau: everyday at noon and 10 pm central time on my radio station I will have natural sounds such as rain etc for those that mediate and just a way to clear the mind during the day and still looking for nonprofit psa’s to play on the station and if you have any ideas for the station let me know thank you thats all
[09:44] Pooky Amsterdam: Lovely
[09:44] Zinnia Zauber: Rah Tank!
[09:44] Chayenn: cool
[09:44] Rhiannon Chatnoir: nice idea… you should reach out to communities like Elf Circle who have regular meditation events … maybe they can play your stream 🙂
[09:45] Rhiannon Chatnoir: thanks Tank!
[09:45] Rhiannon Chatnoir: Gentle 🙂
[09:45] Xon Emoto: I have to go, thank you Svea, thank you all. It’s been very interesting, once again:) Best wishes from Hamburg!
[09:45] Gentle Heron: I have announcements for 2 other groups, actually.
[09:45] Gentle Heron: The Counselor Education in Second Life (CESL) group is holding their annual professional conference, wrapping up today. The remaining sessions include:
10 am SLT
Human Sexuality – Chad Royal & Heloisa Portela, PhD
11 am SLT
Leadership groups as a culturally sensitive method with Latino and Black youth: A strength-based approach to reduce aggression – Isaac Burt & Tiphanie Gonzalez
[09:45] Gentle Heron: noon SLT
Implementing the ALGBTIC Competencies into Practice – Maiko Xiong, Sarah Downes & Pete Finnerty
1 pm SLT
Counseling Christian Fundamentalists and Ex-Fundamentalists – Oscar Miles
[09:45] Rhiannon Chatnoir: thanks Xon for coming 🙂
[09:45] Gentle Heron: A Preview of the New CARE-ER Paradigm for Second Life Career Development Theory & Practice – Edward Colozzi
This is a highly professional conference, and I recommend the sessions which are enlightening. If you are a professional counselor, you can get free CEUs for licensure.
[09:46] Gentle Heron: Pop by today and check it out:
Tranquil (180,157,29)
[09:46] Gentle Heron: I also have a notecard of the International Peace Weekend & Spirit Fair 2012
[09:46] Gentle Heron: Sept 21-23
[09:46] Gentle Heron: If anyone want that…. it’s HUGELY collaborative
[09:46] Pooky Amsterdam: woah thoise looks great
[09:46] Gentle Heron: a number of communities are presenting
[09:46] Rhiannon ChatnoirRhiannon Chatnoir would love one
[09:46] Gentle Heron: and lots of great activities, plus music
[09:47] Tank Thibedeau: can i get the peace weekend conference notecard please
[09:47] Rhiannon Chatnoir: great
[09:47] Rhiannon Chatnoir: any other announcements for today?
[09:47] Ozma Malibu: I’d like the notecard yes
[09:48] Pathfinder Lester: I have a two-sentence announcement. 😉 We just went live with a brand new website *today.* So if you’re 
curious about what ReactionGrid’s doing these days and want more info about our Jibe platform based on Unity3d, please check out
[09:48] Magic Pathfinder: I am interested in Peace Weekend too
[09:48] Tori Landau: I have one if I may °͜°
[09:48] Rhiannon Chatnoir: great Pathfinder!
[09:48] Rhiannon Chatnoir: and Tori ..
[09:48] Pooky Amsterdam: yes want to go as well – as long as I can have a redheaded avatar imthere
[09:48] Pathfinder Lester: (borked the link before)
[09:48] Tori Landau: As of today I’m the new owner, courtesy of a benefactor, of the International Schools Island
[09:49] Pooky Amsterdam: Congratoes!
[09:49] Gentle Heron: oh congrats Tori!!!
[09:49] Rhiannon Chatnoir: yes congrats 🙂
[09:49] Gentle Heron: I’m glad you are doing this.
[09:49] Tori Landau: the region has been renamed Moonstone, but it’s just to say that nothing is changing in a hurry
[09:49] Pathfinder Lester: cool beans Tori 🙂
[09:49] Gentle Heron: Hey Path that’s MY line!
[09:49] Tori Landau: i hope to keep all the resources Shambles had for people to use
[09:49] Pathfinder Lester: Gentle lol 😉
[09:49] Gentle Heron: SO glad to hear that, Tori!
[09:50] Pathfinder Lester: congrats Tori. very cool
[09:50] Tori Landau: transfer happened faster than I thought it would lol
[09:50] Zinnia Zauber: I have another announcement. sorry, I forgot
[09:50] Tori Landau: map may not work for a day or two but lms should to still get there
[09:50] Rhiannon Chatnoir: thanks Tori! Feel free to share any events you might have in the future there
[09:50] Magic Pathfinder: I can send Peace Weekend announcements to several groups… lots of ppls interested
[09:50] Rhiannon Chatnoir: Zinnia 🙂
[09:51] Zinnia Zauber: Thank you, this is an event that Pathfinder, Coughran and I are doing…
[09:51] Zinnia Zauber:
[09:51] Gentle Heron: Thanks so much Magic.
[09:51] Zinnia Zauber: Oct 5 & 6: Online Conference Distributed Teams 2012 Agile Project Management
[09:51] Pathfinder Lester: Zinnia, that reminds me I need to send in my talk info. 😉
[09:51] Zinnia Zauber: I’ll share more details soon, but just wanted to get the ball rolling.
[09:51] Zinnia Zauber: Yay, great!
[09:52] Zinnia Zauber: This will be a really cool event held in 4 virtual worlds.
[09:52] Zinnia Zauber: I will be discussion creating a professional brand via your avatar.
[09:52] Zinnia Zauber: Thank you!
[09:53] Rhiannon Chatnoir: any other announcements for today?
[09:53] Gentle Heron: It sounds wonderful.
[09:54] Gentle Heron: Gosh what a busy group we are!
[09:54] Zinnia Zauber: We are!
[09:54] Rhiannon Chatnoir: otherwise, close to wrap up time
[09:54] Zinnia Zauber: And, it is great how we all work together too!
[09:54] Rhiannon Chatnoir: yes
[09:54] Oronoque Westland: peaceful new year to one and all
[09:54] Rhiannon Chatnoir: so with that, let’s close things out for this week – remember next week is our big birthday celebration meeting!
[09:55] Rhiannon Chatnoir: So see you then 🙂
[09:55] Rhiannon Chatnoir: And again, here are the many ways to can get involved with the Nonprofit Commons in Second Life:
Nonprofit Commons Blog:
Google Group:
Google Calendar:
About TechSoup the sponsors of the Nonprofit Commons:
[09:55] Namaara MacMoragh: thanks all…
[09:55] Rhiannon Chatnoir: Thanks everyone and see you next week!
[09:55] Pathfinder Lester: awesome. take care folks. have a great weekent.
[09:55] Svea Morane: Thank you all
[09:55] Rhiannon Chatnoir: there will be a NPC Mentors meeting immediately following – thanks 🙂

Written by: Rhiannon Chatnoir