Transcript of the Nonprofit Commons Meeting with Gaberoonie Szondi / Gabe Salgado of Machinimart on June 22, 2012

Unabridged Transcript

Nonprofit Commons Weekly Meeting

June 22, 2012, 8:30 AM SLT / PST

Plush Nonprofit Commons Amphitheater


8:30AM Introductions

8:40AM TechSoup Announcements

8:45AM Mentors Central

8:55AM Machinimart with Gaberoonie Szondi / Gabe Salgado

9:30AM Open Mic / Announcements


[08:27] Adalace Jewell: hi everyone
[08:28] Gᵃᵇᵉ 게이브루니: hello 🙂
[08:28] Ozma Malibu: Good morning!
[08:28] Panny Bakerly: Morning
[08:28] Gᵃᵇᵉ 게이브루니: mornin’ 🙂
[08:29] Chayenn: good morning everyone
[08:29] bulaklak: Good morning!
[08:29] Panny BakerlyPanny Bakerly waves halloooo
[08:30] Buffy Beale: hi Panny hello everyone
[08:30] Chayenn: good morning Buffy
[08:31] Buffy Beale: Hi there Chay 🙂
[08:31] bulaklak: Hi, Chayenn.
[08:31] Chayenn: bonjour Bulaklak
[08:32] Gᵃᵇᵉ 게이브루니: graceful, Carl!
[08:32] Panny Bakerly: hehehe
[08:34] Glitteractica Cookie: Are we waiting for zinnia?
[08:34] Gᵃᵇᵉ 게이브루니: I was going to ask, are we waiting for something/someone? 😀
[08:34] Glitteractica Cookie: Gebe, please feel free to sit on the bleachers in front of you
[08:34] Glitteractica Cookie: We are waiting for zinnia
[08:34] Gᵃᵇᵉ 게이브루니: ok
[08:35] Glitteractica Cookie: but I guess, since it’s 5 after, we should get started in a min
[08:35] HB Eternal: I thought Zinnia was at a conference today, no?
[08:35] Ozma Malibu: Im not sitting on anyone, right?
[08:35] Glitteractica Cookie: No Ozma, you’re good
[08:35] Buffy Beale: you’re good Oz
[08:35] Ozma Malibu: thanks 🙂
[08:35] Glitteractica Cookie: Alebez just reminded me that Zinnia is not joining us today
[08:35] alebez: Yes, Zinnia is at a conference today.
[08:35] Carl Solutionary: Hello Ozma.. you can check that with MiniMap… where ppls are before they rez… fyi
[08:36] Glitteractica Cookie: So, I will need someone to IM me the agenda
[08:36] Glitteractica Cookie: In any case, let’s get started
[08:36] Glitteractica Cookie: Please say your real life name, nonprfoit affiliation, location in the hysical world, URL and twitter handle
[08:36] HB Eternal: Harold W Becker, The Love Foundation, Florida, @lovefoundation
[08:36] Panny Bakerly: Jeanne Booth, Freeport Historical Society, Freeport, NY; @FrptHisSoc
[08:36] Jen: Bruce Hestley, Transgender American Veterans Association, Akron, OH,
[08:36] Buffy Beale: Buffy Bye, Bridges for Women, Victoria BC Canada, @bridges4women
[08:37] Chayenn: Monique Richert, Protect Yourself 1, Inc, Baltimore, MD, PY1.US, , @PY1US
[08:37] CarmenLittleFawn: Drive by agony, Los Angeles, California
[08:37] Lyssa Lyssa Rowan, Job Accommodation Network, @JANatJAN
[08:37] bulaklak: Michael DeLong, TechSoup, Online Community Manager,, @MichaelDeLongSF, @TechSoup
[08:37] CarynTopia Silvercloud: Caryn Heilman, Topia Arts Center, Berkshires in Adams, MA,, @topiaartscenter
[08:37] Adalace Jewell: Corine Van Hellemont, RoSa Library, brussels, Belgium @adalace
[08:37] alebez: Ale Bezdikian, TechSoup Global, SF, Ca, @TechSoup, @alebez
[08:37] Ozma Malibu: Sandy Andrews, Floaters Org, AZ, Mexico and On the Road, @ozma
[08:37] Ronnie Rhode: Denise Harrison, The Garden for the Missing, and SLURL Remora (203,148,21), Project Jason, assistance for families of the missing,
[08:37] Glitteractica Cookie: Susan Tenby, Online community and Social Media director, TechSoup Global, San Francisco, CA USA @techsoup @suzboop
[08:38] Carl Solutionary: Carl Icann For Rockcliffe U, Etopia, & Feed-A-Smile: At 8am slt every Sunday, I lead Humane Education Drum Circles – Now with Poetry!
[08:38] Namaara MacMoragh: Gloria Kraegel with Etopia and the Brain Energy Support Team in Tacoma WA
[08:38] Dancers Yao: Kara Bennett, Elder Voices, Health Care and Human Rights Los Angeles, CA
[08:38] jacmacaire Humby: Hi everyone
[08:38] CarmenLittleFawn: Hi 🙂
[08:38] Buffy Beale: hi jac!
[08:39] Glitteractica Cookie: If you haven’t already done so, Please say your real life name, nonprfoit affiliation, location in the hysical world, URL and twitter handl
[08:39] jacmacaire Humby: Jacques Macaire HUMANBE Action Tank and Council on Sustainable Development France and International @Humanbe
[08:39] Glitteractica Cookie: physical world and twitter handle (typos/sorry)
[08:39] Ricken Flow: Ricky Davis, San Antonio,TX Online DJ, unemployed, hiv/aids peer support, @dyverse_steele
[08:40] Glitteractica Cookie: any more introductions?
[08:40] Glitteractica Cookie: these introductions are posted on on our wiki, so we can network with each other btw meetings.
[08:41] Glitteractica Cookie: Speaking of our wiki… we have a number of different ways to stay in touch between meetings.
[08:41] Glitteractica Cookie: there are a list of links to find us across the web
[08:42] Glitteractica Cookie: Bulaklak, will you do the honors?
[08:42] bulaklak: I will! But my MS Word is loading at the pace of a glacier
[08:42] bulaklak: Anyone out there in the community have them at the ready?
[08:42] Glitteractica Cookie: you can save them inworld for quick reference
[08:42] Glitteractica Cookie: i would grab mine but a few info bits are out of date
[08:42] bulaklak: Good tip, thanks, Glitter.
[08:43] Glitteractica Cookie: OK, well here are mine… I know there are a few dates of meetings and stuff that are different:
[08:43] Glitteractica Cookie: Here are the many ways to can get involved with
Nonprofit Commons in Second Life:
Nonprofit Commons blog:
Google Group:
 NPC Video
Weekly Networking Event: Wharf Ratz, Aloft,
Tuesdays, 8pm SLT
Monthly Networking Event (1st Thursday):
Common Ground, Plush, 7PM SLT
[08:43] Glitteractica Cookie: the links are the same, though
[08:44] Glitteractica Cookie: it’s the tuesday inworld meetup that is a bit outdated. so maybe one of you can shout out the correct time for common ground?
[08:44] bulaklak: I think these are the latest . . .
[08:44] bulaklak: Here are the many ways to can get involved with
Nonprofit Commons in Second Life:
Nonprofit Commons blog:
Google Group:
 NPC Video
Weekly Networking Event: Wharf Ratz, Aloft,
Tuesdays, 7pm SLT
Aloft Nonprofit Commons (168,223,23)
Monthly Networking Event (3rd Thursday):
Common Ground, Plush, 7PM SLT
Plush Nonprofit Commons (128,229,26)
[08:45] Glitteractica Cookie: ok, thanks.

TechSoup Announcements

[08:45] Glitteractica Cookie: So… with that… Bulaklak, do you have any updates from our end of things at TechSoup?
[08:45] bulaklak: Yes!
[08:45] bulaklak: Thank you.
[08:46] bulaklak: So, as some of you may know, Twitter rocked the world yesterday by going out for a stunning 45 minutes.
[08:46] bulaklak: Incidentally, this was right during our scheduled tweet chat on how NGOs use data.
[08:46] bulaklak: So we are rescheduling the #npdata tweet chat for Wednesday, June 27 at 10am PT
[08:46] bulaklak: Read all about it here, as well as how to participate
[08:47] bulaklak:
[08:47] bulaklak: We partnered with our London office to put this one together so it should be a good mix of people from different parts of the world. We hope you can come!
[08:48] bulaklak: One other announcement. June 30 is just a little over a week away. And that is Fiscal Year End for TechSoup as well as many of our donor partners.
[08:48] bulaklak: If you think you have not gotten your allotment of software donations for 2011, get ’em before June 30!
[08:48] bulaklak: More info on that here
[08:49] bulaklak:
[08:49] bulaklak: Oh! And one other heads up.
[08:50] bulaklak: We will not be streaming next week’s OCTRIBE into Second Life.
[08:50] Buffy Beale: awww
[08:50] bulaklak: Our wonderful friend and colleague is off getting super smart at Singularity University.
[08:50] Glitteractica Cookie: Due to low attendance at the last few OCTRIBE meetups
[08:50] bulaklak: Oh, and that.
[08:50] Glitteractica Cookie: Heh
[08:50] Ozma Malibu: sorry to break in but – Message from Zinnia: she sends everyone her best, and is giving a lecture at her 20th college reunion this morning.
[08:50] Glitteractica Cookie: that is nice
[08:50] Ozma Malibu: so that explains it 🙂
[08:51] Glitteractica Cookie: Thanks Oz
[08:51] bulaklak: And by our wonderful friend and colleague I mean InKenzo. So do wish her well with all her awesome new learning.
[08:51] Ozma Malibu: Rhiannon is also at Singularity. I am amazed that I know 2 people there.
[08:51] Ozma Malibu: both deserve it!!
[08:51] Glitteractica Cookie: Thanks Bulaklak… Alebez, do you have any additional announcements?
[08:52] bulaklak: You can still attend OCTRIBE by using the Adobe Connect link we will provide.
[08:52] Ozma Malibu: I have such smart friends.
[08:52] alebez: no, bulaklak hit em’!
[08:52] bulaklak: So the virtual component continues at least in one way!
[08:52] Glitteractica Cookie: OK, thanks for the updates

Mentors Central

[08:53] Glitteractica Cookie: OK, so now we’re off to Mentor’s Central. Do our mentors have updates today?
[08:53] Glitteractica Cookie: can the mentors take the stage?
[08:54] Glitteractica Cookie: heeellllaauuuooo??
[08:54] Glitteractica Cookie: Ah, there we go
[08:54] Jen: I’ll take it
[08:54] Glitteractica Cookie: Thnks Jen
[08:54] Jen: I had a quick topic, but forgot
[08:54] Glitteractica Cookie: can you update the group on what the mentors are? What they do?
[08:55] Jen: I’m looking into workshops outside this meeting
[08:55] Jen: Mentors are people who volunteer to assist with SL functions
[08:55] Jen: We may also have RL expertise to impart as well
[08:55] Glitteractica Cookie: The weekly mentor’s meeting happens right after this meeting, at 10am SLT
[08:56] Jen: We usually meet immediately after this meeting
[08:56] Jen: Thanks Glitter
[08:56] Jen: I’m interested in what topics you might like to have that might take longer than we have time for in this meeting
[08:57] Jen: My idea is like a Leadership Conference
[08:57] Jen: So if you have topics please forward them to me
[08:57] Jen: I have one I did in two fridays on office operation
[08:58] Jen: Any questions for Mentors?
[08:58] Jen: As far as I know we’re still planning to meet after the main meeting
[08:58] Glitteractica Cookie: Folks can also email and we will forward the questions to the mentors, if they think of one later
[08:58] Jen: Or IM me any time
[08:59] Jen: Be happy to hear from you
[08:59] Hour Destiny: Some of us are also available via Twitter.
[08:59] CarmenLittleFawn: ok 🙂
[08:59] Glitteractica Cookie: Thanks for your continued volunteer service, mentors
[08:59] CarmenLittleFawn: ty
[08:59] Jen: We’re here to answer the question, What do you need to Know?
[08:59] Buffy Beale: thanks Jenelle
[08:59] Jen: OK, back to our regularly scheduled meeting
[08:59] Glitteractica Cookie: there is a twitter list of all NPC twitter handles. Bullaklak, is that on the @npsl twitter account page?
[08:59] Glitteractica Cookie: if not, it should be
[09:00] Glitteractica Cookie: (good project for volunteer or for zinnia)
[09:00] bulaklak: I will check.
[09:00] Glitteractica Cookie: OK, with that…. we have a speaker now
[09:00] bulaklak: But yes, if it’s not, I’ll make it happen.
[09:00] Glitteractica Cookie: thanks pal

Machinimart with Gaberoonie Szondi / Gabe Salgado

[09:01] Glitteractica Cookie: Now, I’m happy to bring you all (well, technically, Zinnia did the work, but I’m happy to announce) Gaberoonie Szondi / Gabe speaking about Machinimart !!
[09:01] Glitteractica Cookie: Gabe, please take a seat upfront
[09:01] Glitteractica Cookie: Give it up y’all!
[09:01] Glitteractica Cookie: WELCOME!!
[09:01] bulaklak: Welcome, Gabe!
[09:01] alebez: wahoo, gabe. welcome.
[09:01] CarmenLittleFawn: welcome 🙂
[09:01] Gᵃᵇᵉ 게이브루니: thank you 🙂
[09:02] Jen: ********APPPLLLAAAUUUSSSEEE********
[09:02] Buffy Beale: Cheering!!
[09:02] Glitteractica Cookie: =^.^= Meow!
[09:02] Glitteractica Cookie: =^.^= Meow!
[09:02] bulaklak: lol
[09:02] Gᵃᵇᵉ 게이브루니: i’m really amazed to see how much goes on here, and what you all do
[09:02] CarmenLittleFawn: ggiggles
[09:02] Dancers Yao: welcome
[09:02] Glitteractica Cookie: (it’s my one trick)
[09:02] Gᵃᵇᵉ 게이브루니: each and every one
[09:02] Gᵃᵇᵉ 게이브루니: so much, brought together in one place
[09:02] Gᵃᵇᵉ 게이브루니: so, my name’s Gabe Salgado in RL and I work with a company called Machinimart
[09:03] Gᵃᵇᵉ 게이브루니: i worked for many years in nonprofit education
[09:03] Gᵃᵇᵉ 게이브루니: after having studied computer science and graphic design in college
[09:03] Gᵃᵇᵉ 게이브루니: I started designing informal educational curricula
[09:03] Gᵃᵇᵉ 게이브루니: i was very passionate about it
[09:04] Gᵃᵇᵉ 게이브루니: education meant a lot to me, reaching young people in ways that are relevant to them
[09:04] Gᵃᵇᵉ 게이브루니: but i sort of hit a wall
[09:04] Gᵃᵇᵉ 게이브루니: i started working with cultural material, music, video etc
[09:04] Gᵃᵇᵉ 게이브루니: media related content that was meaningful to young people
[09:05] Gᵃᵇᵉ 게이브루니: but I will never forget the time when I tried to roll out a new video curriculum, only to discover that the agencies I worked with refused to update to the current version of Quicktime…
[09:05] Gᵃᵇᵉ 게이브루니: meaning they could not view my videos
[09:06] Gᵃᵇᵉ 게이브루니: so, basically, that was the tension between technology and education.
[09:06] Gᵃᵇᵉ 게이브루니: shortly afterwards, I joined a virtual world startup
[09:06] Gᵃᵇᵉ 게이브루니: this was in 2007, when there was still a lot of hype about SL.
[09:06] Gᵃᵇᵉ 게이브루니: and a lot of investment in virtual worlds
[09:07] Gᵃᵇᵉ 게이브루니: ever since, I have been involved in SL and other virtual worlds
[09:07] Gᵃᵇᵉ 게이브루니: today, Machinimart does primarily 3 things.
[09:07] Gᵃᵇᵉ 게이브루니: one is, machinima production as an artistic endeavor.
[09:08] Gᵃᵇᵉ 게이브루니: secondly, we have several brands in SL, several franchises with lines of products
[09:08] Gᵃᵇᵉ 게이브루니: thirdly, we do development of educational projects in SL.
[09:08] Gᵃᵇᵉ 게이브루니: the first (machinima) is not profitable at all, and it is purely artistic
[09:09] Gᵃᵇᵉ 게이브루니: the second (stores in SL) is fairly profitable, and is actually very interesting
[09:09] Gᵃᵇᵉ 게이브루니: it’s not a major source of income, but we find it amazing that people are willing to pay for virtual goods….
[09:10] Gᵃᵇᵉ 게이브루니: the third (educational projects in SL) is what really consumes our time.
[09:10] Gᵃᵇᵉ 게이브루니: because what we’re really concerned with, is:
[09:10] Gᵃᵇᵉ 게이브루니: how can we harness the power of SL to reach people who are not familiar with SL?
[09:11] Gᵃᵇᵉ 게이브루니: with our educational projects, we have two different categories
[09:11] Gᵃᵇᵉ 게이브루니: corporate and academic
[09:11] Gᵃᵇᵉ 게이브루니: examples.
[09:11] Gᵃᵇᵉ 게이브루니: for corporate, we do training for companies
[09:11] Gᵃᵇᵉ 게이브루니: new staff learn their jobs by performing them virtually in SL
[09:12] Gᵃᵇᵉ 게이브루니: for academic, here we get very experimental
[09:12] Gᵃᵇᵉ 게이브루니: build immersive environments as we are all familiar with here, and create an experience for students
[09:12] Gᵃᵇᵉ 게이브루니: where every interaction is a learning experience.
[09:12] Gᵃᵇᵉ 게이브루니: I’m going to talk about the challenges that come with working in SL.
[09:13] Gᵃᵇᵉ 게이브루니: first of all, why SL? there are other platforms, right? why would anyone choose to learn in SL?
[09:13] Gᵃᵇᵉ 게이브루니: anyone?
[09:13] Buffy Beale: it’s immersive?
[09:13] Ozma Malibu: it’s fun
[09:13] Gᵃᵇᵉ 게이브루니: yes, but warcraft is immersive, too, right?
[09:13] Hour Destiny: It’s where most of the people are that are in virtual worlds.
[09:13] Hour Destiny: Other than in MMOs.
[09:13] Buffy Beale: we can make things and take photos
[09:13] Gᵃᵇᵉ 게이브루니: and Grand Theft Auto is fun.
[09:14] Gᵃᵇᵉ 게이브루니: so what is it about SL?
[09:14] Buffy Beale: we can make money?
[09:14] Hour Destiny: One can also build and SL seems to have the best tools for that so far.
[09:14] Gᵃᵇᵉ 게이브루니: yes, Hour
[09:14] Gᵃᵇᵉ 게이브루니: building
[09:14] Gᵃᵇᵉ 게이브루니: not only can anyone who has the will come here and build
[09:15] Gᵃᵇᵉ 게이브루니: but professionals can lift something up here very fast
[09:15] Carl Solutionary: SL is a mature market ecosystem… you can buy anything.. and it’s on the cheap
[09:15] Gᵃᵇᵉ 게이브루니: that’s another thing: assets
[09:15] Gᵃᵇᵉ 게이브루니: you can buy what you need when you don’t have the time to make it
[09:15] Glitteractica Cookie: Yes, I chose to launch the techsoup nonprofit community in SL b/c it had critical mass, aong the virtual environs that allowed users to be flexible and create their own content
[09:15] Gᵃᵇᵉ 게이브루니: or you can get it open source
[09:15] Gᵃᵇᵉ 게이브루니: rezz it, there it is
[09:15] Glitteractica Cookie: this is the techsoup nonprofit community in SL, in case you didn’t know
[09:16] Glitteractica Cookie: we meet ppl where they are at
[09:16] Gᵃᵇᵉ 게이브루니: a huge, rich world. you can build what you need, and you can buy other items to rez.
[09:16] Glitteractica Cookie: also, i was under the assumption that the platform would better integrate web on a prim, but that hasn’t really been the case so far, very well
[09:17] Gᵃᵇᵉ 게이브루니: so, I call this rapid prototyping. Let’s say an agency in RL wants to do something in a virtual world. in many cases, you can prototype it for them in just a few hours!
[09:17] Gᵃᵇᵉ 게이브루니: and in amazing quality sometimes.
[09:17] Gᵃᵇᵉ 게이브루니: SL as a virtual world platform has that X-Factor.
[09:17] Glitteractica Cookie: yes, and the three dimensional aspects are found in SL but not many other spaces allow you to walk through an experience
[09:17] Gᵃᵇᵉ 게이브루니: yes, exactly
[09:17] Gᵃᵇᵉ 게이브루니: totally immersive
[09:18] Gᵃᵇᵉ 게이브루니: so now, the bad news
[09:18] Glitteractica Cookie: yes….?”
[09:18] Gᵃᵇᵉ 게이브루니: one of them is… the interface. the viewer.
[09:18] Gᵃᵇᵉ 게이브루니: I will come back to this
[09:18] Gᵃᵇᵉ 게이브루니: but suffice it to say
[09:18] Hour Destiny: Horrible infrastructure and customer service?
[09:18] Gᵃᵇᵉ 게이브루니: most of what you see on your viewer, the interface
[09:18] Gᵃᵇᵉ 게이브루니: most of those controls
[09:18] Gᵃᵇᵉ 게이브루니: are not useful to everyday, RL people… casual users
[09:18] Gᵃᵇᵉ 게이브루니: students
[09:18] Gᵃᵇᵉ 게이브루니: the people you’re trying to reaach.
[09:19] Gᵃᵇᵉ 게이브루니: i will come back to the viewer issue later.
[09:19] Gᵃᵇᵉ 게이브루니: secondly is the time
[09:19] Gᵃᵇᵉ 게이브루니: the time it takes to learn
[09:19] Gᵃᵇᵉ 게이브루니: and the time it takes to use
[09:19] Gᵃᵇᵉ 게이브루니: time takes on a whole new meaning in SL
[09:19] Gᵃᵇᵉ 게이브루니: and something that people familiar with and devoted to SL have in common is they recognize this
[09:19] Hour Destiny: Learning curve.
[09:20] Gᵃᵇᵉ 게이브루니: yes, it takes time to learn.
[09:20] Gᵃᵇᵉ 게이브루니: hours to learn the basics
[09:20] Gᵃᵇᵉ 게이브루니: hundreds of hours to learn advanced things…
[09:20] Gᵃᵇᵉ 게이브루니: but not just that.
[09:20] Gᵃᵇᵉ 게이브루니: when you log in, time slows to a crawl
[09:20] Hour Destiny: I’m not the only Hour? 🙂 Sorry, couldn’t resist.
[09:20] Gᵃᵇᵉ 게이브루니: takes up to a minute to log in…
[09:20] Gᵃᵇᵉ 게이브루니: hehe
[09:20] Gᵃᵇᵉ 게이브루니: 😀
[09:21] Gᵃᵇᵉ 게이브루니: and once you’re in, people take the time to aclimate…
[09:21] Gᵃᵇᵉ 게이브루니: check IMs, check your outfit, all that…
[09:21] Gᵃᵇᵉ 게이브루니: time takes on a meaning that most people I know in RL aren’t willing to take
[09:21] Gᵃᵇᵉ 게이브루니: Most of all, this might be our biggest challenge:
[09:22] Gᵃᵇᵉ 게이브루니: I’ve found that people familiar with SL, those who know its strengths
[09:22] Gᵃᵇᵉ 게이브루니: often are baffled by how “RL people” have no patience for SL’s shortcomings.
[09:22] Gᵃᵇᵉ 게이브루니: so there is a gap.
[09:22] CarmenLittleFawn: heheheh true
[09:22] Gᵃᵇᵉ 게이브루니: yes, it takes time to rez, yes, you have to rebake, you might crash, you might have to relog…
[09:23] Gᵃᵇᵉ 게이브루니: we understand that
[09:23] Gᵃᵇᵉ 게이브루니: the rest of the world doesn’t have the patience for it.
[09:23] Gᵃᵇᵉ 게이브루니: so they miss out.
[09:23] CarynTopia Silvercloud: I am experiencing that with my board
[09:23] Gᵃᵇᵉ 게이브루니: my concern is, how do we bridge that gap?
[09:23] CarmenLittleFawn: yes
[09:23] bulaklak: I remember my early experience with trying to buy new clothes and winding up wearing a giant box. I was ready to quit forever.
[09:24] Gᵃᵇᵉ 게이브루니: The same way that SL people are forgiving of the learning curve, forgiving of the time it takes…
[09:24] Glitteractica Cookie: or worse, accidently flashing your colleagues and experiencing virtual shame and humilation
[09:24] Gᵃᵇᵉ 게이브루니: we go a bit overboard. we forgive what is unforgivable to casual users… the ones who otherwise could really benefit from an experience here!
[09:25] Gᵃᵇᵉ 게이브루니: so i’ll give a case study
[09:25] Gᵃᵇᵉ 게이브루니: Machinimart has been successful in bringing “RL people” (for lack of a better term) into SL for learning experiences
[09:25] Gᵃᵇᵉ 게이브루니: in many cases.
[09:26] Gᵃᵇᵉ 게이브루니: get them in, up and running, in 10 minutes, all the benefits, none of the frustrations…
[09:26] Hour Destiny: It’s usually easier to forgive what you understand better.
[09:26] Gᵃᵇᵉ 게이브루니: yes, that’s right.
[09:26] Gᵃᵇᵉ 게이브루니: the bottom line is, we know the benefits. so it’s all worth it to us to work through.
[09:26] Gᵃᵇᵉ 게이브루니: but there has to be a middle ground right?
[09:26] CarmenLittleFawn: yes
[09:26] Gᵃᵇᵉ 게이브루니: what if we could cut the frustrations?
[09:27] Gᵃᵇᵉ 게이브루니: get people straight in, and yes, demand that they learn some new skills, but really reduce the demand on them… and show the benefits.
[09:27] Hour Destiny: Put the Lindens in a dunking booth?
[09:27] Gᵃᵇᵉ 게이브루니: hehe
[09:27] Gᵃᵇᵉ 게이브루니: by the way
[09:27] CarynTopia Silvercloud: that would be great!
[09:27] Gᵃᵇᵉ 게이브루니: yes, the Lindens are the elephant in the room.
[09:27] Ricken Flow: you would have the find the lindens first lol
[09:27] Gᵃᵇᵉ 게이브루니: occasionally they make a major move that really improves useability.
[09:27] Gᵃᵇᵉ 게이브루니: more often than not, they miss the mark.
[09:28] Gᵃᵇᵉ 게이브루니: they’re not 100% guilty.
[09:28] Gᵃᵇᵉ 게이브루니: again, “SL people” tend to be forgiving of the bugs, the frustrations…
[09:28] Hour Destiny: They are certainly guilty of very lousy customer service.
[09:28] Gᵃᵇᵉ 게이브루니: which sends the wrong message to LL. so they skimp.
[09:28] Gᵃᵇᵉ 게이브루니: and yes, Hour, they try but mostly fail at customer service.
[09:28] Gᵃᵇᵉ 게이브루니: i just accept this reality as it is.
[09:29] Gᵃᵇᵉ 게이브루니: sometimes they REALLY try
[09:29] Gᵃᵇᵉ 게이브루니: mostly it seems like they don’t… but it is what it is.
[09:29] Gᵃᵇᵉ 게이브루니: so how do we make it work?
[09:29] Gᵃᵇᵉ 게이브루니: hello Betsy, speak of the devil 😀
[09:29] Carl Solutionary: speak of the Lindens… wow! great timing Betsy!
[09:29] Betsy Linden: 🙂
[09:29] Hour Destiny: 1.5+ years and counting and no response to a paying customer is unacceptable.
[09:29] Gᵃᵇᵉ 게이브루니: hehe
[09:29] Glitteractica Cookie: I just TPd a Linden in
[09:29] Gᵃᵇᵉ 게이브루니:    o/
[09:29] Gᵃᵇᵉ 게이브루니:      ||   Yay!
[09:29] Gᵃᵇᵉ 게이브루니:     /
[09:29] Glitteractica Cookie: Betsy has offered to speak at a future meeting
[09:30] Glitteractica Cookie: but she’s not the guest today
[09:30] Gᵃᵇᵉ 게이브루니: so I will take one case of how we were able to make this work with high school students
[09:30] Glitteractica Cookie: I just wanted to give her asense of how we run meting
[09:30] Gᵃᵇᵉ 게이브루니: how we succeeded, and how we failed.
[09:30] Betsy Linden: glad to be here , ty
[09:30] CarmenLittleFawn: Hello 🙂 Betsy
[09:30] Gᵃᵇᵉ 게이브루니: i felt I had a good grasp on how they would react and behave in the environment.
[09:30] Hour Destiny: Hello, Betsy.
[09:30] Gᵃᵇᵉ 게이브루니: we even created a custom viewer
[09:31] Gᵃᵇᵉ 게이브루니: with only the functions they needed.
[09:31] Gᵃᵇᵉ 게이브루니: This was a well-funded project.
[09:31] Gᵃᵇᵉ 게이브루니: good people working on it!
[09:31] Gᵃᵇᵉ 게이브루니: and we felt we took every concern into consideration.
[09:31] Glitteractica Cookie: who was the project for?
[09:31] Gᵃᵇᵉ 게이브루니: had a welcome area (we have registration API)
[09:31] Ricken Flow: ( i think i worked on that project with Gabe on the teen grid
[09:31] Gᵃᵇᵉ 게이브루니: oh, by the way, unfortunately, I’m under NDA for all my projects
[09:32] Glitteractica Cookie: oh ok, np
[09:32] Gᵃᵇᵉ 게이브루니: and yeah, Ricken, I worked on the old teen grid, so we might have worked together lol
[09:32] Gᵃᵇᵉ 게이브루니: so we had this great program, a custom viewer, the students could use it.
[09:32] Gᵃᵇᵉ 게이브루니: thought we took everything into consideration
[09:32] Gᵃᵇᵉ 게이브루니: a set of activities broken up by unit
[09:32] Gᵃᵇᵉ 게이브루니: lessones
[09:32] Gᵃᵇᵉ 게이브루니: *lessons
[09:33] Gᵃᵇᵉ 게이브루니: so one lesson was a puzzle.
[09:33] Gᵃᵇᵉ 게이브루니: an educator designed it, not familiar with SL, and we implemented it.
[09:33] Gᵃᵇᵉ 게이브루니: for the puzzle, the students need to find objects in a room.
[09:33] Gᵃᵇᵉ 게이브루니: you get a hint
[09:33] Gᵃᵇᵉ 게이브루니: “find an object that does this…. “
[09:33] Gᵃᵇᵉ 게이브루니: you click on the object
[09:34] Gᵃᵇᵉ 게이브루니: if you get the right one, you have to find the next one…
[09:34] Gᵃᵇᵉ 게이브루니: until you find them all.
[09:34] Hour Destiny: Hidden object puzzle.
[09:34] Gᵃᵇᵉ 게이브루니: yes!
[09:34] Gᵃᵇᵉ 게이브루니: i thought it was a great idea.
[09:34] Gᵃᵇᵉ 게이브루니: i’ve played games like that
[09:34] Gᵃᵇᵉ 게이브루니: kids are familiar with them
[09:34] Gᵃᵇᵉ 게이브루니: it’s fun.
[09:34] Hour Destiny: I have a bunch of those on my iPhone.
[09:34] Gᵃᵇᵉ 게이브루니: yes. i’ve played iphone games with that also.
[09:34] Gᵃᵇᵉ 게이브루니: so we scripted it
[09:35] Gᵃᵇᵉ 게이브루니: and before the students come to play it, we test it, of course.
[09:35] Gᵃᵇᵉ 게이브루니: you have to test it
[09:35] Gᵃᵇᵉ 게이브루니: we TPed people in to test….
[09:35] Gᵃᵇᵉ 게이브루니: i tested it
[09:35] Gᵃᵇᵉ 게이브루니: we had at least 12 people test it, say “yeah!” thumbs up, it works.
[09:35] Gᵃᵇᵉ 게이브루니: so the day comes, the students come in… and it breaks.
[09:35] Gᵃᵇᵉ 게이브루니: I have no idea what’s going on.
[09:35] Gᵃᵇᵉ 게이브루니: all the students are complaining
[09:35] Gᵃᵇᵉ 게이브루니: they’re frustrated
[09:36] Gᵃᵇᵉ 게이브루니: they’re doing the right thing.
[09:36] Gᵃᵇᵉ 게이브루니: when you’re doing the right thing, and you’re told it’s wrong, it can be infuriating.
[09:36] Jen: Murphy’s Law
[09:36] Gᵃᵇᵉ 게이브루니: yes
[09:36] Gᵃᵇᵉ 게이브루니: and this project went so well up to now!
[09:36] Gᵃᵇᵉ 게이브루니: the teachers are not happy
[09:36] Gᵃᵇᵉ 게이브루니: which is to say nothing of the funders.
[09:36] Gᵃᵇᵉ 게이브루니: now, I will show you a picture.
[09:36] Gᵃᵇᵉ 게이브루니: one moment…
[09:37] Gᵃᵇᵉ 게이브루니:
[09:37] Gᵃᵇᵉ 게이브루니: this is the students, in the room
[09:37] Gᵃᵇᵉ 게이브루니: looking for objects
[09:37] jacmacaire Humby: Sorry I have to go.. To all a very nice week-end.. 🙂
[09:37] Chayenn: bye jac
[09:37] CarmenLittleFawn: u also Jac bye
[09:37] Gᵃᵇᵉ 게이브루니: by jac, thanx 😀
[09:37] Gᵃᵇᵉ 게이브루니: does anyone notice anything about the picture?
[09:38] jacmacaire Humby: Bye everyone..
[09:38] Gᵃᵇᵉ 게이브루니: i was there, by the way… only in retrospect do I realize the problem.
[09:38] Carl Solutionary: looks laggy… and I bet the objects are getting clicked alot
[09:38] Gᵃᵇᵉ 게이브루니: i was watching this happen…
[09:38] Gᵃᵇᵉ 게이브루니: YES
[09:38] Gᵃᵇᵉ 게이브루니: objects clicked a lot.
[09:38] Gᵃᵇᵉ 게이브루니: why?
[09:38] Hour Destiny: What if more than one person clicks on the same object?
[09:38] Gᵃᵇᵉ 게이브루니: because people are used to instant feedback.
[09:38] Gᵃᵇᵉ 게이브루니: instantaneous gratification.
[09:38] Gᵃᵇᵉ 게이브루니: whereas people who are used to SL are accustomed to clicking, waiting…
[09:39] Gᵃᵇᵉ 게이브루니: you click… and then… wait for it… wait for it… there it is!
[09:39] Hour Destiny: And if someone sees someone else clicking on something, they’ll click it too. Follow The Leader type of thing.
[09:39] Gᵃᵇᵉ 게이브루니: these people did great in our environment, until this challenge. where they had to wait 2 (gasp!) or more seconds for a response
[09:39] Buffy Beale: lol
[09:39] Gᵃᵇᵉ 게이브루니: 5 seconds is a LOT for casual users
[09:40] Gᵃᵇᵉ 게이브루니: think how many people have dropped SL altogether in less than 5 seconds!
[09:40] Gᵃᵇᵉ 게이브루니: but we are all used to the wait.
[09:40] Hour Destiny: ~8 seconds for webpages.
[09:40] Gᵃᵇᵉ 게이브루니: i’m using an example of where I failed to anticipate the behavior of RL students to illutrate our challenge
[09:40] Gᵃᵇᵉ 게이브루니: now, really, the issue here was not just the wait… it was the fact that they POUNDED
[09:41] Gᵃᵇᵉ 게이브루니: these objects with clicks
[09:41] Gᵃᵇᵉ 게이브루니: each one causing more lag
[09:41] Gᵃᵇᵉ 게이브루니: and also resetting the game!

[09:41] Hour Destiny: DDOS attack. 😀

[09:41] Gᵃᵇᵉ 게이브루니: the way we scripted it, you click an object, and ok, you clicked it… click again, and it’s the wrong object…
[09:41] Gᵃᵇᵉ 게이브루니: i click “broom”, it expects me to click “bucket” next
[09:41] Gᵃᵇᵉ 게이브루니: but
[09:42] Gᵃᵇᵉ 게이브루니: i click “broom” 5 times… it resets the game for me five times.
[09:42] Gᵃᵇᵉ 게이브루니: this is the gap between casual users (the people we want to reach with our good work) and those who are familiar with SL
[09:42] Gᵃᵇᵉ 게이브루니: everything you know, everything you did to customize your avatar and to build your beautiful office here in this sim…
[09:43] Gᵃᵇᵉ 게이브루니: is beyond the reach of average people… yet they have so much to benefit could they get just 20 minutes of learning here!

[09:43] Carl Solutionary: I’m wondering if this approach would work: touch_start() { llSay(0,”Congratulations! You have instant gratification…Please WAIT 5 seconds for your PRIZE to arrive! And next hint!” }

[09:44] Hour Destiny: Heh.

[09:44] Gᵃᵇᵉ 게이브루니: it could… but guess what… people don’t pay attention to notifications!
[09:44] Gᵃᵇᵉ 게이브루니: they just don’t.

[09:44] Ricken Flow: even before that i had some people that never been into a virtual world and was exciting about the project then they seen the size of the viewer and wouldnt download it said it was too big of a file for the computer
[09:44] Gᵃᵇᵉ 게이브루니: we’re “trained” to out of habit, but there are so many challenges… we’re familiar with it. we can’t expect others to be.
[09:45] Gᵃᵇᵉ 게이브루니: so, i hope this got you thinking… we need to design experiences for people without expecting them to go through what we’ve gone through.
[09:45] Gᵃᵇᵉ 게이브루니: because, bluntly, they won’t.
Open Mic / Announcements

[09:46] Glitteractica Cookie: OK, so we need to move into open Mic announceents now, any closing remarks?

[09:46] bulaklak: Yes, all great stuff! And potentially also raising the bar for everyone’s expectations, too, not just newbies.

[09:46] Jen: raises hand

[09:46] Hour Destiny: Poor education/learning, poor critical thinking skills, lack of experience/knowledge, unrealistic expectations, and likely an entitlement philosophy, etc.

[09:46] Glitteractica Cookie: OK, thanks Gabe! Find him on twitter at @machinimart
[09:47] Glitteractica Cookie: OK, then we are ready for announcements to the larger group!

[09:47] Gᵃᵇᵉ 게이브루니: ty 🙂

[09:47] Glitteractica Cookie: Jen– you are up!

[09:47] Carl Solutionary: ***** APPPPPPPLLLLAAAUUUSSSSEEEEEEE***********

[09:47] Glitteractica Cookie: Thanks YOU Gabe, we’ll be in touch great job
[09:47] Glitteractica Cookie: Go ahead Jen

[09:47] Jen: Just a reminder, the Mentors meeting after this one

[09:47] Gᵃᵇᵉ 게이브루니: thank you all for having me, really

[09:47] Dancers Yao: thank you….

[09:47] Jen: After a 5 minute break
[09:47] Jen: Thank you Gabe

[09:48] Glitteractica Cookie: Other announcements for the larger group?

[09:48] Namaara MacMoragh: Gotta run… thanks for a great presentation. bye

[09:48] Ricken Flow: raises hand

[09:48] Buffy Beale: fantastic Gaberoonie thanks so much

[09:48] Glitteractica Cookie: Yes, Riken, you are up

[09:49] CarmenLittleFawn: Yes Thank you very much 🙂

[09:49] Ricken Flow: this thursday we have a special common grounds at the sl9b parcel for nonprofit commons the theme will be white.

[09:49] Glitteractica Cookie: Can you tell those who don’t know what SL9B is?

[09:50] Ricken Flow: sl9b is the the 9th birthday celebration of Second Life
[09:50] Ricken Flow: it is put on this year by the residents of second life this year
[09:50] Ricken Flow: 10 sims

[09:50] Glitteractica Cookie: Betsy, do you have any remarks or comments on SL9B?

[09:50] Ricken Flow: of art projects

[09:50] bulaklak: I have a late-breaking TechSoup announcement if there is time.

[09:51] Hour Destiny: Will the lag be much less? I had to finally log due to the exteme lag Monday.

[09:51] Dancers Yao: Would like to remin would like to add to the infor for SL9B..Zinnia has also done a beautiful memorial story for my colleague, Kasuku Magic who recently died of cancer. Will send you a teleport if you want.

[09:51] Ricken Flow: after monday there should be less lag the performaces end monday

[09:51] Ozma Malibu: sure Dancers

[09:51] Glitteractica Cookie: where is the SL9B location?

[09:52] CarmenLittleFawn: I went it is laggy but very nice

[09:52] Ricken Flow: dancer can you share the slurl please

[09:52] Glitteractica Cookie: yes, please share the sim SLurl

[09:52] Buffy Beale: I have the LM if anyone wants

[09:52] Glitteractica Cookie: in open chat

[09:52] Betsy Linden: Thanks everyone for letting me pop in today, I’ll see you all soon 🙂

[09:52] Glitteractica Cookie: OK, thanks Betsy

[09:52] CarmenLittleFawn: nice meeting u Take care Betsy

[09:52] Glitteractica Cookie: See you soon

[09:53] Glitteractica Cookie: Any more announcements for the larger group

[09:53] Buffy Beale: Nonprofit Commons – Wishes Granted: Stories of Positive Impact, FruitIslands SL9B Fun (133, 182, 21) – General

[09:53] Ricken Flow: yes

[09:53] Glitteractica Cookie: go ahead

[09:54] Hour Destiny: Buffy, that’s the sim I was trying to go to Monday but it kept bouncing me back to the sim to the east of it, where I had TP’d to since I couldn’t TP to that sim. 🙂

[09:54] Glitteractica Cookie: any more announcements?

[09:54] Ricken Flow: tomrrow at 3 pm at the sl9b auditorium broadway cares for hiv is having a fundraiser and talk if you want the LM let me know its with my other avatar

[09:54] Glitteractica Cookie: Dancers can share a LM with anyone

[09:54] Buffy Beale: yes Hour it seems the landing mark is set to one spot

[09:54] Glitteractica Cookie: or I can drop on eon you if you ask me now, as she shared it with me

[09:55] Glitteractica Cookie: any final announcements for the larger group?

[09:55] Buffy Beale: the NPC is just down the middle road a bit

[09:55] Glitteractica Cookie: What is the late-breaking news, Bulaklak

[09:55] bulaklak: Oh, it wcan wait until next week!

[09:56] Glitteractica Cookie: up to u

[09:56] bulaklak: yep let’s save it.

[09:56] Glitteractica Cookie: ok

[09:56] bulaklak: something to look foreard to
[09:56] bulaklak: hehe

[09:56] Glitteractica Cookie: Shall we call it a day?

[09:57] Buffy Beale: hehe bulaklak

[09:57] bulaklak: bye, all!

[09:57] Chayenn: bye bulaklak

[09:57] Glitteractica Cookie: I’d like to have you all send in your ideas to for a future meeting with Betsey Linden

[09:57] CarmenLittleFawn: Take care everybody 🙂

[09:57] bulaklak: thanks again gabe for the grat presentation

[09:57] Glitteractica Cookie: Thanks all

[09:57] Gᵃᵇᵉ 게이브루니: ty so much for having me

[09:57] Glitteractica Cookie: stay around for the mentors if you have time

[09:57] Buffy Beale: I have to leave early too so see everyone next week, yes
thanks Gab great presentation

[09:57] Glitteractica Cookie: bye
– End of Line –

Written by: Zinnia Zauber